Pitney Bowes PCN 2H20 User Manual
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Pitney Bowes PCN 2H20 User Manual

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Shipping & Mailing
Franking Machines
SendPro® C,
SendPro®+
PCN 2H20, R2H20, R2H20M, R1H20C, 1H20C,
R1H20CM
User Guide
UK English Edition
SV63242-gb Rev.G
18 July 2024

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Summary of Contents for Pitney Bowes PCN 2H20

  • Page 1 Shipping & Mailing Franking Machines SendPro® C, SendPro®+ PCN 2H20, R2H20, R2H20M, R1H20C, 1H20C, R1H20CM User Guide UK English Edition SV63242-gb Rev.G 18 July 2024...
  • Page 2 However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.

  • Page 3: Table Of Contents

    Using the scale when printing postage Entering the weight manually when printing postage Zeroing the scale 4 - Accounting What is Accounting Adding an account Turning Envelope Printing account passwords on or off Selecting an Envelope Printing account Pitney Bowes User Guide July 2024...
  • Page 4 Sending a large First Class envelope Sending an international letter Sending post using Special Delivery rates Sending post using Signed For rates Viewing and exporting Special Delivery and Signed For tracking numbers in Inview Pitney Bowes User Guide July 2024...
  • Page 5 Printing a custom or standard graphic Adding a return address or custom text message Printing a graphic without printing postage Printing only the date and time Printing a test pattern 11 - Feeding and Jamming Preventing envelope feeding problems Pitney Bowes User Guide July 2024...
  • Page 6 Updating postal rates or software 15 - Maintenance Cleaning the printhead Cleaning the moistener brush and wick assembly Ordering supplies 16 - Product Information Finding the Product Code Number (PCN) and serial number Navigating the Home screen Pitney Bowes User Guide July 2024...
  • Page 7 Connections on the back Royal Mail requirements Parts of the SendPro C, SendPro+ Parts of a postal frank Postal Security Device Specifications Material specifications Moving the SendPro C, SendPro+ Safety Contacting Pitney Bowes Third party software Pitney Bowes User Guide July 2024...

  • Page 8: Installation

    1 - Installation In this section Installing the SendPro C, SendPro+ Installing a scale Installing an external scale Installing the printhead...

  • Page 9: Installing The Sendpro C, Sendpro

    Require an ethernet port and power outlet. Take about 15 minutes to set up Wireless Connections Require access to a wireless network and power outlet. Open the box In the box you will find: Pitney Bowes User Guide July 2024...
  • Page 10 1 • Installation 1. SendPro C, SendPro+. 2. Scale. 3. Printhead. Pitney Bowes User Guide July 2024...

  • Page 11: Unpack The Device

    Unpack the device 1. Remove the device and all items from the box. 2. Important: Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the device out of the box. Pitney Bowes User Guide July 2024...

  • Page 12: Install The Printhead

    1 • Installation 3. Do not connect your device to a power source yet. 4. Remove all packing materials from the device. Install the printhead 1. Open the cover to access the ink carriage. Pitney Bowes User Guide July 2024...
  • Page 13 1 • Installation 2. Remove the packing tape from the ink carriage. 3. Open the ink carriage guard. 4. Unwrap the printhead and remove the protective strip. Pitney Bowes User Guide July 2024...
  • Page 14 Important: This step is critical to prevent device damage. 1. Grooves. 2. Peg. 3. Tab. 6. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when you place the printhead correctly. Pitney Bowes User Guide July 2024...
  • Page 15 1 • Installation Install the ink cartridge 1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge. 2. Install the ink cartridge and close the guard. Pitney Bowes User Guide July 2024...
  • Page 16 1 • Installation 3. Close the cover. Connect the device to a power source Connect the device to a power source. Tap the power button. Pitney Bowes User Guide July 2024...

  • Page 17: Installing A Scale

    Install a scale if you did not install one when you installed your device. Your device contains step-by- step installation instructions for compatible scales. 1. Tap Settings. 2. Scroll to the Advanced Device Options section at the bottom of the Settings screen, then tap Scale Installation Guides. Pitney Bowes User Guide July 2024...

  • Page 18: Installing An External Scale

    5. Follow the instructions on the screen. To advance to the next step, swipe the screen to the left. Installing an external scale Use an external scale if you send large packages or parcels. External scales have a larger weight capacity for heavier items. Pitney Bowes User Guide July 2024...
  • Page 19 1 • Installation 1. If you are using the scale that is located on top of the device, remove the scale by lifting it off. Pitney Bowes User Guide July 2024...
  • Page 20 1 • Installation 2. Fix the blanking plate on the device where the scale was located. 3. Tap Settings. 4. Scroll down and tap Scale Installation Guides. Pitney Bowes User Guide July 2024...

  • Page 21: Installing The Printhead

    14. Tap Weight, then tap Scale. 15. Place the mail on the scale. 16. Tap Apply. Installing the printhead You may need to install a new printhead when the existing printhead is producing poor print quality. 1. Tap Settings. Pitney Bowes User Guide July 2024...
  • Page 22 4. Lift the cover. The ink cartridge moves to the front position. 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. 7. Squeeze the two gray tabs on either side of the printhead. Pitney Bowes User Guide July 2024...
  • Page 23 8. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the device. 1. Grooves. 2. Peg. 3. Tab. 9. Unwrap the new printhead and remove the protective strip. Pitney Bowes User Guide July 2024...
  • Page 24 Warning: If you do not seat the printhead correctly it can damage the device. 1. Grooves. 2. Peg. 3. Tab. 11. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly. Pitney Bowes User Guide July 2024...
  • Page 25 12. Install the ink cartridge and close the guard. 13. Close the cover. The ink cartridge moves back to the original position. 14. Tap Done. 15. Print a print test pattern to be sure that your printhead is working properly. Pitney Bowes User Guide July 2024...

  • Page 26: In This Section

    2 - Connectivity In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Forgetting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a Proxy server...

  • Page 27: Connectivity

    2 • Connectivity Setting up a wired network connection Use a network cable to connect your device to the Pitney Bowes Data Center. Step 1: Plug in your network cable Plug one end of your network cable to your device and the other end to an internet jack on the wall or a router.
  • Page 28 8. Quickly tap and release the power button to turn the device back on. 9. Tap Settings. 10. Tap Wired (Ethernet). 11. Tap DHCP. 12. Tap Connect. Static IP 1. Tap Settings. 2. Tap Wired. Pitney Bowes User Guide July 2024...

  • Page 29: Setting Up A Wireless (Wi-Fi) Network Connection

    11. Enter the IP Address, Netmask, Gateway, and DNS Address that you obtained in step 4. 12. Tap Connect. Setting up a wireless (Wi-Fi) network connection You can connect your device with a wireless network connection. Pitney Bowes User Guide July 2024...

  • Page 30: Connecting To A Hidden Wi-Fi Network

    Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. Pitney Bowes User Guide July 2024...
  • Page 31 Tap the down arrow in the Security field and select the security method. b. Tap Advanced Options to enter a static IP or set up a proxy. 5. Tap Connect when done. Pitney Bowes User Guide July 2024...

  • Page 32: Forgetting A Wi-Fi Network

    Forget a Wi-Fi network if: You do not want your device to automatically connect to that network or You need to resolve a wireless network issue. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section. Pitney Bowes User Guide July 2024...

  • Page 33: Checking Your Network Connection

    4. Tap Forget to forget the network connection. Checking your network connection Use the Network Connection app to check that you have the necessary internet services to connect to the internet. The app helps diagnose network connection issues. Pitney Bowes User Guide July 2024...

  • Page 34: Finding The Mac Address For Wired And Wireless Networks

    3. Tap Close twice to return to the Home screen. If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. Finding the MAC address for wired and wireless networks The MAC address is the network identifier for the device.
  • Page 35 2 • Connectivity 3. The MAC address appears above the list of wireless networks. Locating the MAC address for wired connections 1. Tap Settings. Pitney Bowes User Guide July 2024...
  • Page 36 2. Tap Wired (Ethernet). The MAC address is present at the top of the screen. If the MAC address does not appear, try these steps: 1. Tap Settings. 2. Scroll down to the Advanced Device Options section and tap About This Device. Pitney Bowes User Guide July 2024...

  • Page 37: Setting Up A Proxy Server

    Choose the connection type Choose how you connect your device to set up a Proxy server: Setting up a Proxy server using a Wi-Fi network connection Setting up a Proxy server using a wired network connection Pitney Bowes User Guide July 2024...
  • Page 38 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes User Guide July 2024...
  • Page 39 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes User Guide July 2024...

  • Page 40: Scales And Weighing

    3 - Scales and Weighing In this section Using the scale when printing postage Entering the weight manually when printing postage Zeroing the scale...

  • Page 41: Using The Scale When Printing Postage

    12. The scale retains the weight of the mail for approximately 70 seconds. Add another mailpiece to the scale if you want to override the weight. Entering the weight manually when printing postage Enter the weight of a mailpiece when you know its weight and are not using the scale. Pitney Bowes User Guide July 2024...

  • Page 42: Zeroing The Scale

    Start to feed the envelopes. Zeroing the scale Zero the scale to set the weight to zero. Make sure there is nothing on the scale when you zero it. Pitney Bowes User Guide July 2024...
  • Page 43 3 • Scales and Weighing 1. Tap Envelope Printing on the Home screen. 2. Tap Weight. 3. Tap Scale on the weighing method screen. 4. Tap Zero Scale. 5. Tap Cancel to return to the Envelope Printing app. Pitney Bowes User Guide July 2024...
  • Page 44 4 - Accounting In this section What is Accounting Adding an account Turning Envelope Printing account passwords on or off Selecting an Envelope Printing account Editing an account Making an account inactive Deleting an Envelope Printing account...

  • Page 45: Accounting

    (the sub account or sub sub account). Account hierarchy examples Top level account Engineering Account with sub accounts Engineering; Sub account - Software; Engineering; Sub account - Hardware; Account with sub sub accounts Pitney Bowes User Guide July 2024...

  • Page 46: Adding An Account

    You can create more accounts if you would like to. 1. Tap Envelope Printing on the Home screen. 2. Tap Account. 3. Tap Manage Accounts. 4. Tap Create new account. 5. Tap Create a new account for a new account. Pitney Bowes User Guide July 2024...

  • Page 47: Turning Envelope Printing Account Passwords On Or Off

    14. Press the back arrow to return to the account list. Turning Envelope Printing account passwords on or off You can protect each account from unauthorised access by turning account passwords on. 1. Tap Envelope Printing on the Home screen. 2. Tap Account. Pitney Bowes User Guide July 2024...
  • Page 48 Tap Yes then OK. 5. Tap the back arrow on the top left side of the screen to return to the list of accounts. 6. Tap Cancel to return to the Envelope Printing app. Pitney Bowes User Guide July 2024...

  • Page 49: Selecting An Envelope Printing Account

    3. Tap Manage Accounts. 4. Tap Edit account. 5. Tap the account you want to edit. 6. Tap OK. 7. Make your changes, such as edit the account name, code, description, status or password. Pitney Bowes User Guide July 2024...

  • Page 50: Making An Account Inactive

    7. Tap the Inactive button. 8. Tap OK to return to the Accounts screen. 9. Tap the back arrow to return to the list of accounts. 10. Tap Cancel to return to the Envelope Printing app. Pitney Bowes User Guide July 2024...

  • Page 51: Deleting An Envelope Printing Account

    6. Tap OK. 7. Tap Yes, delete account to confirm. 8. Tap OK. 9. Tap the back arrow to return to the list of accounts. 10. Tap Cancel to return to the Envelope Printing app. Pitney Bowes User Guide July 2024...
  • Page 52 5 - Postage Funding In this section Checking the available funds for printing postage Refilling postage funds for printing postage Getting a Royal Mail refund for damaged or incorrectly printed mail Changing the default refill amount for printing postage Setting the low funds warning for printing postage...

  • Page 53: Postage Funding

    1. Tap Envelope Printing on the Home screen. 2. The Postage Balance shows the available funds in your device. Viewing the amount available in your postage account at Pitney Bowes 1. Tap Envelope Printing on the Home screen. 2. Tap Postage Balance.

  • Page 54: Refilling Postage Funds For Printing Postage

    Check that your device is connecting to the internet. For wired network connections, you will see the following connection image in the toolbar: If you have a wireless connection, you will see the following connection image in the toolbar: To refill postage: Pitney Bowes User Guide July 2024...

  • Page 55: Getting A Royal Mail Refund For Damaged Or Incorrectly Printed Mail

    1. Don't post the items. 2. Remove the contents and start again with a new envelope. 3. Send any unused franked envelope (the whole envelope) to: Royal Mail Franking Stone Hill Road Farnworth Bolton BL4 9XX Pitney Bowes User Guide July 2024...

  • Page 56: Changing The Default Refill Amount For Printing Postage

    5. Tap the back key to remove the existing amount. You may need to tap the key multiple times to clear the amount. 6. Enter the new amount. 7. Tap Apply. 8. If necessary, tap the back arrow to return to the Envelope Printing app. Pitney Bowes User Guide July 2024...

  • Page 57: Setting The Low Funds Warning For Printing Postage

    4. Tap Low postage threshold. 5. Tap back on the keypad to remove the existing amount. 6. Enter the new amount. 7. Tap Apply. 8. If necessary, tap the back arrow to return to the Envelope Printing app. Pitney Bowes User Guide July 2024...

  • Page 58: Mailing And Shipping

    6 - Mailing and Shipping In this section Signing in to and out of the Parcel Shipping app Printing a shipping label Printing an international shipping label Printing a shipping label from the Shipping Address Book Tracking a shipment Adding a new sender address for shipping labels Editing the sender address for shipping labels Reprinting a shipping label Getting a refund for a shipping label...

  • Page 59: Signing In To And Out Of The Parcel Shipping App

    1. Tap the user profile icon in the upper right corner of the toolbar to sign out of shipping labels. 2. Select Sign out. Printing a shipping label Print Parcel Shipping labels to get the best pricing for Royal Mail or ParcelForce® parcel services. Pitney Bowes User Guide July 2024...
  • Page 60 6 • Mailing and Shipping 1. Tap Parcel Shipping on the Home screen. 2. Tap Royal Mail and ParcelForce. 3. Add the sender address if required. Use the Address Book or enter it manually. Pitney Bowes User Guide July 2024...
  • Page 61 6 • Mailing and Shipping 4. Select a cost account, if enabled. If this field contains an account, check the account is correct. 5. Tap Continue. Pitney Bowes User Guide July 2024...
  • Page 62 Important: You can set the device to automatically save addresses to the Shipping Address Book. Using a browser on your computer, sign in to PitneyShip Pro and tick the box to enable the Always save new recipient address within the Address Book settings. 7. Tap Continue. Pitney Bowes User Guide July 2024...
  • Page 63 Tap Scale, then place the parcel on the scale. Tap Apply, then Continue or b. Manually enter the weight of the parcel if you know the weight. Tap Apply, then Continue. 11. Tap the service you wish to use, in this example, 1st Class. Pitney Bowes User Guide July 2024...
  • Page 64 6 • Mailing and Shipping 12. Tap Extra Services if required. If you are not adding any special services, go to step 15. Pitney Bowes User Guide July 2024...
  • Page 65 6 • Mailing and Shipping 13. Tap the desired extra service. 14. Tap Apply to confirm the extra services. Pitney Bowes User Guide July 2024...
  • Page 66 15. Tap Label Options to add a memo onto the label. Enter further information about your parcel, if prompted. Alternatively, tap Print to print the label. 16. The carrier screen reappears. You can now print another label. Pitney Bowes User Guide July 2024...

  • Page 67: Printing An International Shipping Label

    In order to print an international shipping label with a customs form from your device, you need to connect it to a 1E42, 1E46, 1E49, 1E52 label printer. If you do not have a 1E42, 1E46, 1E49, 1E52 label printer, you can print an international label from your PitneyShip Pro account. Pitney Bowes User Guide July 2024...
  • Page 68 6 • Mailing and Shipping Select the carrier 1. Tap Parcel Shipping on the Home screen. 2. Tap Royal Mail and ParcelForce. Pitney Bowes User Guide July 2024...
  • Page 69 Add the sender and recipient addresses 1. The sender address is required. Use the Address Book or enter it manually. 2. Select a cost account, if enabled. If this field contains an account, check the account is correct. Pitney Bowes User Guide July 2024...
  • Page 70 Important: You can set the device to automatically save addresses to the Shipping Address Book. Using a browser on your computer, sign in to PitneyShip Pro and tick the box to enable the Always save new recipient address within the Address Book settings. 5. Tap Continue. Pitney Bowes User Guide July 2024...
  • Page 71 6 • Mailing and Shipping Enter the Item Dimensions 1. Enter the size of the item in centimetres within the Dimensions boxes. 2. Tap Weight. Pitney Bowes User Guide July 2024...
  • Page 72 3. There are two options to now choose: a. Tap Scale, then place the item on the scale. Tap Apply, then Continue or b. Manually enter the weight of the item if you know the weight. Tap Apply, then Continue. Pitney Bowes User Guide July 2024...
  • Page 73 6 • Mailing and Shipping Enter the type of items 1. Enter the type of items. 2. Tap Continue. 3. Tap Add an Item. Pitney Bowes User Guide July 2024...
  • Page 74 4. Enter a description of each item, including the quantity, weight, value and where the item was made. 5. If necessary, enter the optional HS Tariff information. For further information, please visit the Government website. 6. Tap Save or to add additional items, tap Save and Add. 7. Tap Continue. Pitney Bowes User Guide July 2024...
  • Page 75 EU. If you have registered with the Import One-Stop Shop (IOSS) portal you can include your IOSS number with your additional customs information. For more information about the IOSS, visit the IOSS page. Pitney Bowes User Guide July 2024...
  • Page 76 6 • Mailing and Shipping Select the shipping service required 1. Tap the service you wish to use. 2. Tap Extra Services, if required. Pitney Bowes User Guide July 2024...
  • Page 77 6 • Mailing and Shipping 3. If necessary, enter the value of the item. Tap Apply when complete. 4. Tap the desired extra service. Pitney Bowes User Guide July 2024...

  • Page 78: Printing A Shipping Label From The Shipping Address Book

    1. Tap SendPro Apps on the Home screen, then tap Shipping Address Book to open the Shipping Shipping Address Book app. 2. Find the address you want to use for your label. 3. Tap the address to open it. Pitney Bowes User Guide July 2024...

  • Page 79: Tracking A Shipment

    Shipping Address Book app. 2. Tap Recipients and select Senders. 3. Select the address you want to edit. 4. Tap the edit icon. 5. Make your edits then tap Update. The Address Book appears. Pitney Bowes User Guide July 2024...

  • Page 80: Reprinting A Shipping Label

    When you print a shipping label you can allocate a shipping cost account to that label. Tap SendPro Apps on the Home screen, then tap Shipping Cost Accounts to open the Shipping Cost Accounts app to view all your cost accounts. Pitney Bowes User Guide July 2024...

  • Page 81: Turning Cost Accounts On Or Off For Shipping Labels

    Add shipping Cost Accounts to record shipping label usage by department. 1. Tap SendPro Apps on the Home screen, then tap Shipping Cost Accounts to open the Shipping Cost Accounts app. 2. Tap + in the upper left corner of the shipping Cost Accounts screen. Pitney Bowes User Guide July 2024...

  • Page 82: Modifying A Shipping Label Cost Account

    Modifying a shipping label cost account Modify a shipping cost account to activate or deactivate a cost account, set a default cost account, or modify the description. You cannot delete an existing shipping cost account. Pitney Bowes User Guide July 2024...

  • Page 83: Searching For An Address In The Shipping Address Book

    4. If you are searching for an international country in the Shipping Address Book, you have to use the two character country code to locate the country. Examples are: 5. Then select the desired address. Pitney Bowes User Guide July 2024...

  • Page 84: Adding A Shipping Labels Preset

    Setting a transaction limit for shipping labels You can prevent shipping labels printing over a certain amount by setting a transaction limit. You must log in as an Administrator to use this feature. 1. Tap Settings. Pitney Bowes User Guide July 2024...

  • Page 85: Setting The Label Options For Shipping Labels

    4. Tap the Send tracking emails to recipients and Send tracking emails to myself (or the sender) tick boxes, as desired. 5. (Optional) Enter the subject in the Customize the email subject line field. 6. Tap the back arrow to return to the previous screen. Pitney Bowes User Guide July 2024...

  • Page 86: Sending Post By First Class

    To send any other correspondence you can use PitneyShip Pro. Use this process if you need to send mail from the United Kingdom to a different country. Pitney Bowes User Guide July 2024...

  • Page 87: Sending Post Using Special Delivery Rates

    To print Special Delivery rates and view printed tracking numbers, follow the steps in each section below. Printing Special Delivery rates Viewing printed Special Delivery tracking numbers Printing Special Delivery rates 1. Tap Envelope Printing on the Home screen. 2. Tap Class. Pitney Bowes User Guide July 2024...
  • Page 88 6 • Mailing and Shipping 3. Tap Start Over. 4. Tap Royal Mail Special Delivery. Pitney Bowes User Guide July 2024...
  • Page 89 5. Tap the desired Special Delivery class and compensation value. 6. Tap the type of Special Delivery service you need. 7. If prompted, tap Apply or alternatively select any required extra fees or services. Pitney Bowes User Guide July 2024...
  • Page 90 Important: You can only print a custom graphic or a custom text message along with a Special Delivery tracking barcode. Viewing printed Special Delivery tracking numbers 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. 3. If necessary, tap Got It at the No Sync Required prompt. Pitney Bowes User Guide July 2024...
  • Page 91 6 • Mailing and Shipping 4. Tap Reports. 5. Tap View & print reports. Pitney Bowes User Guide July 2024...
  • Page 92 7. Tap Next, then set the time period you want the report to provide. 8. Tap View report to view the report information on your device. 9. Alternatively, tap Actions then Email Report to email the report. Pitney Bowes User Guide July 2024...

  • Page 93: Sending Post Using Signed For Rates

    To print Signed For rates and view printed tracking numbers, follow the steps in each section below. Printing Signed For rates Viewing printed Signed For tracking numbers Printing Signed For rates 1. Tap Envelope Printing on the Home screen. 2. Tap Class. 3. Tap Start Over. Pitney Bowes User Guide July 2024...
  • Page 94 6 • Mailing and Shipping 4. Tap Royal Mail 1st Class or Royal Mail 2nd Class. 5. Tap RM Signed For. Pitney Bowes User Guide July 2024...
  • Page 95 7. Tap Apply. You return to the Envelope Printing app. A preview of the tracking number appears. You can now frank your mail. Important: You can only print a custom graphic or a custom text message along with a Signed For tracking barcode. Pitney Bowes User Guide July 2024...
  • Page 96 6 • Mailing and Shipping Viewing printed Signed For tracking numbers 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. 3. If necessary, tap Got It at the No Sync Required prompt. 4. Tap Reports. Pitney Bowes User Guide July 2024...

  • Page 97: Tap The Uk Trackable Products Report. You May Need To Scroll To Locate This Report

    5. Tap View & print reports. 6. Tap the UK Trackable Products report. You may need to scroll to locate this report. 7. Tap Next, then set the time period you want the report to provide. Pitney Bowes User Guide July 2024...

  • Page 98: Viewing And Exporting Special Delivery And Signed For Tracking Numbers In Inview

    Viewing and exporting reports in Inview Sign in to the Pitney Bowes Your Account online portal. 2. Scroll down to Inview Total Meter Reporting, then click Launch. Alternatively, from the Your Products drop-down in the top navigation bar, select Inview Analytics.
  • Page 99 6 • Mailing and Shipping 4. If necessary, select your franking machine from the Choose Meters edit/view link. 5. Click UK Trackable Products from the Choose Report drop-down. Pitney Bowes User Guide July 2024...
  • Page 100 6 • Mailing and Shipping 6. Select the dates you want your report to show in the Choose Time Period calendars. 7. Click Run. You can now view the report. Pitney Bowes User Guide July 2024...
  • Page 101 6 • Mailing and Shipping 8. To export the report, click Export to and click CSV, Excel or PDF. 9. Click OK to include the report criteria. Pitney Bowes User Guide July 2024...

  • Page 102: Address Management

    7 - Address Management In this section Using the Shipping Address Book Adding new addresses to the Shipping Address Book Searching addresses in the Shipping Address Book Editing addresses in the Address Book Deleting addresses from the Address Book...

  • Page 103: Using The Shipping Address Book

    3. Tap Sort by to sort the Shipping Address Book, then select how you wish to sort (name, company, city,etc.). You can print a shipping label once you find an address. Select the address, then tap Print shipping label. Pitney Bowes User Guide July 2024...

  • Page 104: Editing Addresses In The Address Book

    4. Make your changes to the address information, then tap Update. Deleting addresses from the Address Book You can delete addresses from the Shipping Address Book if you no longer use them. You cannot restore an address if you delete it. Pitney Bowes User Guide July 2024...
  • Page 105 1. To open the Shipping Address Book: Tap SendPro Apps on the Home screen, then tap Shipping Address Book. 2. Select the address you want to delete. 3. Tap Delete. 4. Tap Delete to confirm. Pitney Bowes User Guide July 2024...
  • Page 106 8 - Sealing In this section Filling the moistener tank Sealing envelopes when you print postage Sealing envelopes without printing postage Avoiding envelope sealing issues...

  • Page 107: Sealing

    3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely wet. Sealing envelopes when you print postage You can seal envelopes and print postage at the same time with your SendPro C, SendPro+. Pitney Bowes User Guide July 2024...
  • Page 108 2. Slide the envelope flap under the edge of the feed deck so the moistener can wet the flap. 3. Tap Envelope Printing on the Home screen. 4. Tap Account, then select an account. Pitney Bowes User Guide July 2024...

  • Page 109: Sealing Envelopes Without Printing Postage

    Use Seal Only mode to seal envelopes without printing anything. 1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode. You may need to swipe up on the screen to see this option. 3. Select Seal Only. 4. Tap Apply. Pitney Bowes User Guide July 2024...

  • Page 110: Avoiding Envelope Sealing Issues

    6. Insert the envelope into the device. The device seals the envelope. Avoiding envelope sealing issues Prevent sealing issues by: Having enough sealant in the moistener tank. Placing the envelope correctly on the feed deck. Maintaining the wick or brush in the moistener. Pitney Bowes User Guide July 2024...
  • Page 111 2. Slide the envelope flap under the edge of the feed deck when inserting an envelope. Otherwise, the moistener cannot wet the flap. 3. If the moistener tank is full, and your envelopes are still not sealing correctly, clean your moistener brush and wick. Pitney Bowes User Guide July 2024...
  • Page 112 9 - History and Reports In this section Viewing and printing a postage refill receipt Viewing the total spent on printing postage Printing a funds report Running postage printing account reports Setting the report period for an account Setting the account report preferences Emailing an account report...

  • Page 113: History And Reports

    Total Pieces: The total number of mailpieces run over the lifetime of the device. Control Sum: The control sum is the total of the amount used and available. Batch Count: The current Batch Count. Batch Value: The current Batch Total. Pitney Bowes User Guide July 2024...

  • Page 114: Running Postage Printing Account Reports

    Setting the report period for an account Set the reporting period of an account report by setting its start and end dates. 1. Tap Manage Accounts on the Home screen. 2. Tap Reports. 3. Tap Report period. Pitney Bowes User Guide July 2024...

  • Page 115: Setting The Account Report Preferences

    You can also choose how you want to identify accounts: by Name or by Code. 1. Tap Manage Accounts on the Home screen. 2. Tap Reports. 3. Tap Preferences. 4. Tap to select how you want to identify accounts: by Name or by Code. Pitney Bowes User Guide July 2024...

  • Page 116: Emailing An Account Report

    2. If necessary, tap Got It at the No Sync Required prompt. 3. Tap Reports. 4. Tap View & print reports. 5. Tap the report to select it. 6. Tap Next. 7. Tap Actions. 8. Tap Email Report. Pitney Bowes User Guide July 2024...
  • Page 117 11. Tap Send. The report appears from no-reply@pb.com. 12. Tap OK when Email Sent appears. 13. Tap the back arrow to return to the Home screen or Cancel twice to return to the Manage Accounts screen. Pitney Bowes User Guide July 2024...
  • Page 118 10 - Printing In this section What are print modes Printing a custom or standard graphic Adding a return address or custom text message Printing a graphic without printing postage Printing only the date and time Printing a test pattern...

  • Page 119: 10 • Printing

    Uploading Custom graphics You can upload a graphic via Your Account. Sign in to the Pitney Bowes Your Account online portal. Downloading Custom Graphics Tap SendPro Apps on the Home screen, then tap Rates and Updates. Your graphic downloads will then be available for printing.
  • Page 120 Your device has a set of standard graphic images that you can add when you print postage. Printing a custom or standard graphic 1. Tap Envelope Printing on the Home screen. 2. Tap Account, then select an account. Pitney Bowes User Guide July 2024...
  • Page 121 5. Place the envelope on the scale. You must do this before the next step or else the Apply button remains inactive. 6. Tap Class then select the class of mail you want. 7. Tap Graphic. Pitney Bowes User Guide July 2024...

  • Page 122: Adding A Return Address Or Custom Text Message

    Adding the return address or text message 1. Tap Envelope Printing on the Home screen. 2. Weigh your envelope, select a class, and select special services, if required. Pitney Bowes User Guide July 2024...
  • Page 123 10 • Printing 3. Tap + Graphic. 4. Tap Custom Text. 5. Tap + Add. 6. Tap Accept & Continue to comply with the postal rules. 7. Enter a name for the message. 8. Tap Save. Pitney Bowes User Guide July 2024...
  • Page 124 10. Tap Apply twice. You return to the Envelope Printing app. 11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Related topics Pitney Bowes User Guide July 2024...

  • Page 125: Printing A Graphic Without Printing Postage

    Print the date and time to keep a record of when you receive incoming mail. 1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode (you may have to scroll down to see this). 3. Select Date and Time Stamp. 4. Tap Apply. Pitney Bowes User Guide July 2024...

  • Page 126: Printing A Test Pattern

    If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Good Test Pattern Bad Test Pattern Pitney Bowes User Guide July 2024...

  • Page 127: Feeding And Jamming

    11 - Feeding and Jamming In this section Preventing envelope feeding problems...

  • Page 128: Preventing Envelope Feeding Problems

    3. You hear the motor continue to run for about 5 seconds once it prints postage on the envelope. Pitney Bowes User Guide July 2024...

  • Page 129: Cleaning The Feeder

    Using a can of non-flammable compressed air, blow on the feed deck on the left side and work toward the transport deck on the right side of the device. Make sure to remove all the dust and debris. Pitney Bowes User Guide...
  • Page 130 12 - Ink In this section Checking the ink level Ordering ink cartridges Replacing the ink cartridge...

  • Page 131: Checking The Ink Level

    Use postal approved ink cartridges. Non-postal approved ink cartridges can damage your device. If you use the AutoInk program, you will receive an ink cartridge automatically when the low ink warning appears. To enroll in the in the AutoInk program, please contact Pitney Bowes. Pitney Bowes...

  • Page 132: Replacing The Ink Cartridge

    2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. Pitney Bowes User Guide July 2024...
  • Page 133 6. Insert the new ink cartridge, then close the ink cartridge guard. 7. Close the top cover. 8. The cartridge repositions itself and the Envelope Printer Maintenance screen appears. 9. Print a test pattern to ensure that your ink cartridge installs properly. Pitney Bowes User Guide July 2024...

  • Page 134: In This Section

    13 - Settings In this section What are presets Adding presets Selecting a preset Renaming a Preset Setting the default preset timer Deleting a Preset Advancing the date Adjusting display brightness Using the Toolbar Adjusting the scale location code Clearing or resetting the number of mailpieces sent Creating or disabling the security PIN Uploading postage transactions Uploading system logs...

  • Page 135: 13 • Settings

    Tap Start Over. d. Select the desired class and any additional services you may require. Tap Apply to continue. e. Tap Graphic to save a logo (Envelope Message) then select the logo you want. Pitney Bowes User Guide July 2024...

  • Page 136: Save The Preset

    Important: You must modify something in the Envelope Printing screen for the Preset star to appear. 2. Tap Save New Preset to save it. If you wish to save it and replace the default setting, tap Replace Default Preset. Pitney Bowes User Guide July 2024...

  • Page 137: Selecting A Preset

    Renaming a Preset Rename a preset when you change settings such as an account name or class. 1. Tap Envelope Printing on the Home screen. 2. Tap Preset. 3. Tap the preset you want to rename. Pitney Bowes User Guide July 2024...
  • Page 138 13 • Settings 4. Tap Options. 5. Tap Rename Preset. 6. Enter the new preset name. Tap Enter to confirm. 7. Tap Cancel to return to the Envelope Printing app. Pitney Bowes User Guide July 2024...

  • Page 139: Setting The Default Preset Timer

    You can change this time if necessary. 1. Tap Settings. 2. Scroll down to the Envelope Printer Settings section. 3. Tap Postage Refills. 4. Tap Default Preset Timer. Pitney Bowes User Guide July 2024...

  • Page 140: Deleting A Preset

    Delete a preset when you no longer use this group of settings on your device. 1. Tap Envelope Printing on the Home screen. 2. Tap Preset. 3. Tap the preset you want to delete. Pitney Bowes User Guide July 2024...

  • Page 141: Advancing The Date

    Your device automatically advances the printed date on the device stamp (as well as its internally held date) when the device time reaches 5:00 PM. You cannot change this time. Adjusting display brightness Set the brightness of the display to suit your work space. Pitney Bowes User Guide July 2024...

  • Page 142: Using The Toolbar

    5. Settings - View or change your device and app settings. This includes changing the screen brightness, setting sound levels, and viewing wireless or wired connection information. 6. Profile - Lock your device when you have enabled the security PIN. Pitney Bowes User Guide July 2024...

  • Page 143: Adjusting The Scale Location Code

    When you move your device to a new address in a different region or install a new scale, check the scale location code is still correct. 1. Tap Settings. 2. Tap Location & Time Zone. 3. Check the location code is correct. 4. Tap Apply to confirm. Pitney Bowes User Guide July 2024...

  • Page 144: Clearing Or Resetting The Number Of Mailpieces Sent

    Change or disable the security PIN 1. Tap Settings. 2. Tap Security PIN in the Device & Network section. 3. Tap Change PIN or Turn OFF Security PIN. 4. Enter the current security PIN for either option. Pitney Bowes User Guide July 2024...

  • Page 145: Uploading Postage Transactions

    Uploading postage transactions Automatic upload of your postage transactions Your device automatically uploads your postage transactions to the Pitney Bowes Data Center. This occurs at least once during the day and once after hours. If you lock your device or turn it off for any extended period, it automatically uploads your transactions when you turn it on again.

  • Page 146: Uploading System Logs

    Uploading system logs Your device creates system logs that monitor operations on your device. If you need to upload system logs to a Pitney Bowes support representative, you can find them in the Advanced Device Options section under Settings. 1. Tap Settings.
  • Page 147 13 • Settings 6. Once the upload completes, an upload message bar appears at the bottom of the screen. 7. Tap OK or Got It in the message bar. The device returns to the Home screen. Pitney Bowes User Guide July 2024...

  • Page 148: 14 - Rate Change

    14 - Rate Change In this section Updating postal rates or software...

  • Page 149: Updating Postal Rates Or Software

    1. Tap SendPro Apps, then tap Rates and Updates. 2. If new rates are available, your device downloads and installs the updates. Your C-Series is up to date appears if no new updates are available. Pitney Bowes User Guide July 2024...
  • Page 150 14 • Rate Change 3. Once the download and install process completes, the message "Updates successful" appears. Pitney Bowes User Guide July 2024...

  • Page 151: 15 - Maintenance

    15 - Maintenance In this section Cleaning the printhead Cleaning the moistener brush and wick assembly Ordering supplies...

  • Page 152: Cleaning The Printhead

    2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Printhead. 4. Lift the cover. The ink cartridge moves to the front position. 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. Pitney Bowes User Guide July 2024...
  • Page 153 7. Squeeze the tabs on either side of the printhead. 8. While squeezing, lift and tilt to the printhead to the right. The printhead should come up out of the device. 1. Grooves. 2. Peg. 3. Tab. Pitney Bowes User Guide July 2024...
  • Page 154 10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: If you do not seat the printhead correctly it can damage the device. 1. Grooves. 2. Peg. 3. Tab. Pitney Bowes User Guide July 2024...
  • Page 155 15 • Maintenance 11. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when placed correctly. 12. Install the ink cartridge and close the guard. Pitney Bowes User Guide July 2024...

  • Page 156: Cleaning The Moistener Brush And Wick Assembly

    Cleaning the moistener brush and wick assembly Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly. 1. Unscrew the plastic thumbscrew under the moistener base. Pitney Bowes User Guide July 2024...
  • Page 157 15 • Maintenance 2. Lift the moistener brush assembly off the top of the moistener base. 3. Turn the assembly over and slide the moistener brush out of the holder. Pitney Bowes User Guide July 2024...
  • Page 158 15 • Maintenance 4. Locate the wick on the moistener base. 1. Wick. Pitney Bowes User Guide July 2024...
  • Page 159 15 • Maintenance 5. Remove the metal grate and wick from the moistener base. 6. Clean the brush and wick with water and rinse thoroughly. Pitney Bowes User Guide July 2024...
  • Page 160 7. Place the wick back in the metal grate and replace the grate in the moistener base. 8. Slide the moistener brush back into the holder. 9. Replace the moistener brush assembly on top of the moistener base and secure with the plastic thumbscrew. Pitney Bowes User Guide July 2024...

  • Page 161: Ordering Supplies

    15 • Maintenance Ordering supplies Visit our supplies website to order supplies for your device. Pitney Bowes User Guide July 2024...

  • Page 162: Product Information

    Navigating the Envelope Printing app Connections on the back Royal Mail requirements Parts of the SendPro C, SendPro+ Parts of a postal frank Postal Security Device Specifications Material specifications Moving the SendPro C, SendPro+ Safety Contacting Pitney Bowes Third party software...

  • Page 163: Finding The Product Code Number (Pcn) And Serial Number

    To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on the rear of the device or under the display cover. The serial number appears as zeros here for security reasons. Pitney Bowes User Guide July 2024...

  • Page 164: Navigating The Home Screen

    The Envelope Printing app is the starting point for printing postage on an envelope or tape. It also allows you to change what you print. Tap Envelope Printing to open the Envelope Printing app. Pitney Bowes User Guide July 2024...

  • Page 165: Connections On The Back

    8. Preset - Tap Preset to store a group of commonly-used settings. Presets can store settings such as a postage class, an account and a graphic. Connections on the back Familiarize yourself with the ports on the back of your device. Pitney Bowes User Guide July 2024...

  • Page 166: Royal Mail Requirements

    Postal printing ink and the tape sheets for putting postage on larger items must conform to postal specifications. For best performance, obtain ink cartridges and tape sheets directly from your device supplier. Parts of the SendPro C, SendPro+ Familiarize yourself with the parts of your SendPro C, SendPro+. Pitney Bowes User Guide July 2024...

  • Page 167: Parts Of A Postal Frank

    7. Semi-automatic feeder - Feeds and seals envelopes. Also feeds postcards and tape strips. 8. Optional thermal label printer - Prints shipping labels without using ink. Parts of a postal frank The postal frank impression contains components that identify the mailer and the type of mail. Pitney Bowes User Guide July 2024...

  • Page 168: Postal Security Device

    Royal Mail to perform physical inspections, thereby making your device easier and more convenient for you to use. Specifications Review the specifications of your SendPro C, SendPro+ including the throughput, ink cartridge yield and other component details. Power requirements 100-240 VAC, 50/60 Hz, 1.0 A Pitney Bowes User Guide July 2024...

  • Page 169: Operating Temperature

    Less than or equal to 70 dBA re 20 micro Pascal in accordance with ISO 7779, ISO 3744, or ISO 3741. Dimensions 1. Length 419 mm 2. Width 394 mm 3. Height 286 mm Weight 8 kg Pitney Bowes User Guide July 2024...
  • Page 170 1. USB port type A host - Connect a Barcode scanner or external scale to these ports. 2. USB port, type B host - Service personnel use only. 3. RJ45 - Use for a wired network connection. Display 7-inch tablet (169 pixels/inch) Print Resolution 300 H x 600 V dpi Pitney Bowes User Guide July 2024...

  • Page 171: Connectivity Options

    Up to 20 graphic ads on the device. Connectivity Options Wired Ethernet connection. Wireless connectivity. SendPro Cellular connectivity device. Material specifications Review the material specifications including the minimum and maximum envelope sizes, envelope stack height, and tape size details. Pitney Bowes User Guide July 2024...
  • Page 172 6. Envelope flap depth, minimum: 22 mm Envelope Thickness Minimum: 0.20 mm Maximum: 9.5 mm Stack Height for Mail 76.2 mm – This is the height of the inner edge of the side guide Pitney Bowes User Guide July 2024...
  • Page 173 For envelopes with a flap length greater than 60 mm to the maximum flap length for the particular model, the minimum flap angle is 21 degrees. 1. Flap length. 2. Minimum flap angle. 3. Mail processing direction. 4. Mailpiece length. 5. Mailpiece width. Pitney Bowes User Guide July 2024...

  • Page 174: Moving The Sendpro C, Sendpro

    This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.
  • Page 175 Read all instructions before attempting to operate the equipment. Use this equipment only for its intended purpose. Always follow the specific occupational safety and health standards for your workplace. Use only Pitney Bowes approved direct thermal label media. Pitney Bowes User Guide...
  • Page 176 16 • Product Information Caution: In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect the power cord from the wall plug and contact Pitney Bowes. Customer Service Representatives are available Monday through Friday, 9:00 am - 5:00 pm.

  • Page 177: Contacting Pitney Bowes

    Use the equipment only for its intended purpose. Contacting Pitney Bowes Your device information Always have the following information before contacting Pitney Bowes Technical Support: Product Name: SendPro C, SendPro+ PCN and serial number: Check the label under the front cover of the device.

  • Page 178: Third Party Software

    16 • Product Information Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 179 Linux kernel under the terms of the GPL, without charge except for the cost of the media, shipping, and handling, upon written request to PBI. Such requests should be sent by e-mail to iptl@pb.com. Pitney Bowes User Guide July 2024...
  • Page 180 This product contains Paho.mqtt.java, which is licensed under the Eclipse Public License - v 2.0 and the Eclipse Distribution License - v 1.0. The licenses can be downloaded from https://www.eclipse.org/legal/epl-2.0/ and https://www.eclipse.org/org/documents/edl-v10.php, respectively. The modified source code can be downloaded from: https://github.com/PitneyBowes. Pitney Bowes User Guide July 2024...
  • Page 181 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com PB Form SV63242-gb Rev.G © Pitney Bowes Limited, 2024 We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

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