Diagnostic Tickets And Resolutions - Quantum Scalar i40 Maintenance Manual

Quantum Scalar i40 and Scalar i80 Maintenance Guide
Diagnostic Tickets and
The library uses advanced problem detection, reporting, and
notification technology to alert you of problems as soon as they occur.
The library performs numerous self-tests to monitor the library's
operations. It performs these self-tests each time the library is powered
on and during normal operation when the library is idle.
If the self-test detects a problem, the library generates a diagnostic
ticket that identifies the component that is likely causing the problem. If
the problem is not severe, the library continues to provide full
functionality to all unaffected partitions.
When possible, the library provides instructions for resolving problems.
These instructions appear on the library's remote Web client.
Customers can frequently resolve a simple problem themselves, but if
the problem is complex or involves a field replaceable unit (FRU), the
customer must contact Quantum Support.
Diagnostic tickets can be e-mailed to Quantum Support for diagnosis, as
can the library snapshot. For details about the snapshot, see
Snapshots of Library Information
This chapter covers:
• Ticket Priority Levels
• Viewing, Closing, and Resolving Diagnostic Tickets
• Diagnostic Ticket Error Codes
• Diagnostic Resolutions
Resolutions
on page 202.
Chapter 7
Capturing
225