Related Manuals for Poly CCX 350
Summary of Contents for Poly CCX 350
- Page 1 Poly CCX Business Media Phones with Microsoft Teams Administrator Guide 8. 1 .5 SUMMARY This guide provides administrators with information about configuring, maintaining, and troubleshooting the featured product.
- Page 2 Legal information Copyright and license © , HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
- Page 3 Privacy policy HP complies with applicable data privacy and protection laws and regulations. HP products and services process customer data in a manner consistent with the HP Privacy Policy. Please refer to HP Privacy Statement.
- Page 4 Open source software used in this product This product contains open source software. You may receive the open source software from HP up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to HP of shipping or distributing the software to you.
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Page 5: Table Of Contents
3 CCX phones with Microsoft Teams Microsoft Teams device settings Network configuration options Change the Default Administrator Password Using Poly OpenSIP features with Microsoft Teams Enable Call Application Switching Group Paging Configure Poly OpenSIP for Failover Calling Microsoft Teams Device and Software Support... - Page 6 Install and Choose a Client Wi-Fi Certificate 5 Poly CCX EM60 expansion module Poly CCX EM60 expansion module hardware CCX power usage Poly CCX EM60 expansion module power limitations Poly CCX EM60 expansion module line keys Add contacts to the expansion module 6 Updating PVOS...
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Page 7: Before You Begin
● OpenSIP networks and VoIP endpoint environments Icons used in Poly documentation This section describes the icons used in Poly documentation and what they mean. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. -
Page 8: Poly Ccx Phones Model Numbers
Provides helpful hints for completing a task. Poly CCX phones model numbers The following table lists the product names and software model numbers for Poly CCX business media phones. The phone uses software model numbers when requesting software files and in some networking protocols such as DHCP or LLDP as an identifier rather than the model name. -
Page 9: Getting Started
HP Confidential Getting started Poly CCX business media phones provide a native interface for Microsoft Teams. Poly CCX phones overview Poly CCX phones provide a unified communications experience from your desktop phone. CCX business media phones contain the following features and capabilities: ●... -
Page 10: Complete The Setup Wizard
USB-C port on the side of your phone to enable USB audio mode by default. On CCX 350 and CCX 400 phones, you must configure the USB port on your phone before you can use it as a USB audio peripheral for your PC. -
Page 11: Disable Usb Audio Mode
Save the configuration file. Poly CCX phones base profiles Poly CCX business media phones support Microsoft services when set to one of the supported base profiles. Select a base profile when you set up your phone for the first time. After initial setup, use the phone's system web interface to select a base profile. -
Page 12: Set Microsoft Teams As Base Profile From Usb Optimized
USB Optimized base profile The USB Optimized base profile is an experimental feature, and its complete design and support by Poly and Microsoft is not yet determined. The USB Optimized base profile is compatible with the classic Microsoft Teams application. -
Page 13: Set Usb Optimized As Base Profile From Microsoft Teams
HP Confidential Enter the administrator password. Select Administration Settings > Network Configuration > Base Profile. Select Microsoft Teams. Select Back and save the configuration. The phone restarts, and the Microsoft Teams profile loads. Set USB Optimized as base profile from Microsoft Teams Configure the phone to load the USB Optimized profile from the Teams interface. -
Page 14: Ccx Phones With Microsoft Teams
If the phone is already connected to the network, the additional management of settings is possible from the phone's system web interface or by using the Poly Lens device management service. For more information on enabling the system web interface, see... - Page 15 Select the required DHCP VLAN Discovery. Select DHCP VLAN Option. Wireless Network Connectivity (Wi-Fi) Poly CCX 505 and CCX 600 business media phones support several wireless modes, security options, and radio controls. NOTE: Poly CCX 505 and CCX 600 business media phones don't support connectivity to Wi-Fi networks that require web authorization.
- Page 16 Configure your phone to work on a network secured with 802. 1 X authentication. With this feature enabled, you can configure credentials the phone provides to authenticate on your secured network. Poly phones support IEEE 802 standards. NOTE: For each device parameter, be sure that your configuration file includes device.x.set="1"...
- Page 17 EAP-MD5 IMPORTANT: Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. Poly CCX For more information, see the parameter reference topic(s) in the Parameter Reference Guide . Open the configuration file. Enable 802. 1 X authentication.
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Page 18: Change The Default Administrator Password
Enter the current admin password, enter a new password, and confirm the new password. Using Poly OpenSIP features with Microsoft Teams Enhance your CCX phone’s capabilities with features from the Poly OpenSIP call application while configured in the Microsoft Teams base profile. Chapter 3 CCX phones with Microsoft Teams... -
Page 19: Enable Call Application Switching
Configure CCX phones to switch to the Poly OpenSIP call application while the phone’s base profile is set to Microsoft Teams. Before you can use Poly OpenSIP features on the Teams base profile, you need to configure the phone to switch the call application. - Page 20 HP Confidential For more information on group paging and push-to-talk features, see Broadcasting Audio Messages with Group Paging and Push-to-Talk. Group Paging Parameters Administrators must enable paging and PTT before users can subscribe to a page group. Use the parameters in the following list to configure this feature. ptt.address The multicast IP address to send page audio to and receive page audio from.
- Page 21 HP Confidential ptt.pageMode.emergencyGroup The paging group used for emergency pages. 25 (default) 1 to 25 ptt.pageMode.codec The audio codec to use for outgoing group pages. Incoming pages are decoded according to the codec specified in the incoming message. G.722 (default) G.711Mu, G.726QI, or G.722 ptt.pageMode.displayName This display name is shown in the caller ID field of outgoing group pages.
- Page 22 0 - If disabled, the phone does not subscribe to the group. Group paging with the Poly Control Panel Configure the phone to include group paging as an option in the Poly Control Panel. This configuration enables users to use Poly group paging with the Microsoft Teams base profile.
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Page 23: Configure Poly Opensip For Failover Calling
Configuring the following parameter(s) causes the phone to reboot. In the event that a third-party call application—set as the phone’s base profile— can’t place calls, users can switch to the Poly OpenSIP call application to place a call with a registered line. Open the configuration file. -
Page 24: Enable Or Disable The System Web Interface
HP Confidential Enable or Disable the System Web Interface Enable or disable access to the phone’s system web interface from the phone’s settings. NOTE: CCX 400 phones running software prior to UC Software 6.2. 1 1 don’t support access to a system web interface. Go to Settings >... - Page 25 HP Confidential For more information on updating Microsoft Teams on your CCX phones, see the Microsoft Teams website. Manage your devices in Microsoft Teams Updating Microsoft Teams...
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Page 26: Certificates
Certificates ensure privacy and security while using your phone on your network. Using the factory-installed certificate Poly installs a device certificate unique to the device based on the phone’s MAC address during manufacture. Because the certificate is factory installed, it’s the easiest option for out-of-box activities, especially phone provisioning. -
Page 27: Download And Install Certificates
Set a specific URL on the phone to download the custom root CA certificate or a chain of CAs required to authenticate the LDAP server. By default, all Poly-installed profiles are associated with the default cipher suite and use trusted and widely recognized CAs for authentication. You can download and install up to seven custom CAs onto a phone. -
Page 28: Define The Download Url Location For The Ldap Server Ca
Define the location from where the phone downloads LDAP server certificates. IMPORTANT: Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. Poly CCX For more information, see the parameter reference topic(s) in the Parameter Reference Guide . Open the configuration file. -
Page 29: Enable Ocsp
(CRL). IMPORTANT: Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. Poly CCX For more information, see the parameter reference topic(s) in the Parameter Reference Guide . Open the configuration file. - Page 30 HP Confidential Specify the URL address of the SCEP server accepting requests to obtain a certificate. SCEP.url="<SCEP server address>" Specify the user name and password to authenticate with the SCEP server. SCEP.http.username="<SCEP username>" SCEP.http.password="<SCEP password>" Specify the challenge password to send with the CSR when requesting a certificate.
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Page 31: Custom Wi-Fi Certificates
The phone retains installed and saved certificates until you choose to forget the network. ● Poly phones don’t support certificates obtained via SCEP. Install and Choose a Root CA Wi-Fi Certificate Install a custom certificate for connecting to your wireless network. -
Page 32: Install And Choose A Client Wi-Fi Certificate
HP Confidential Choose the certificate to use. device.wifi.wpa2Ent.caCert.name=”<Platform 1 or Platform 2>” Save the configuration file. Install and Choose a Client Wi-Fi Certificate For added wireless network security, install a client certificate. NOTE: Client certificates and key must be in PKCS#8 PEM format. NOTE: Only CA 1 and 2 and Platform 1 and 2 are valid for Wi-Fi. -
Page 33: Poly Ccx Em60 Expansion Module
HP Confidential Poly CCX EM60 expansion module The Poly CCX EM60 expansion module is a console supported on several CCX business media phones that enables you to add additional lines to your phone. NOTE: CCX 350, CCX 400, and CCX 500 phones don't support CCX EM60 expansion modules. -
Page 34: Ccx Power Usage
HP Confidential Table 5-1 Poly CCX EM60 hardware features reference callouts (continued) Reference Number Feature Feature Description USB-C plug Connects the USB-C plug on the expansion module into the USB-C port on the side of a CCX phone Locking tab... -
Page 35: Poly Ccx Em60 Expansion Module Power Limitations
● USB-A: 0.5 W, 0. 1 A Poly CCX EM60 expansion module power limitations Poly recommends using the CCX EM60 external AC adapter (5 VDC/3 A) for all installations (sold separately). IMPORTANT: Connect external power to the CCX EM60 expansion module and not the host CCX phone. - Page 36 From the drop-down menu, select the group that you want to add to the expansion module, select ⋮, and then select Pin group to sidecar. Chapter 5 Poly CCX EM60 expansion module...
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Page 37: Updating Pvos
Copy the configuration files that you want to use to the root of the USB flash drive. You must copy at least the primary configuration file (000000000000.cfg) and the product-specific configuration files to the USB flash drive: ● Poly CCX 350: 3111-49690-001.sip.ld ● Poly CCX 400: 3111-49700-001.sip.ld ● Poly CCX 500: 3111-49710-001.sip.ld ●... -
Page 38: Update Pvos Manually
HP Confidential The system may reboot several times during the update. The update is Home screen complete when the indicator lights stop blinking and the displays. Update PVOS manually You can use an USB flash drive to update the software and configure the phone. When you configure the phone using a USB drive, the configuration on the USB overrides all previous configurations. -
Page 39: Troubleshooting
Disconnect the power, then reconnect power to the Poly phone. Do one of the following: ● On CCX 350 phones, as soon as the Poly logo displays, press and hold the 1, 3, and 5 keys simultaneously. ● On CCX 400 phones, as soon as the message waiting light turns red, press and hold all four corners of the screen simultaneously. -
Page 40: Capture Your Phone's Screen
HP Confidential representative may ask you to download log archives and send them to Poly Global Services. You must contact Poly Customer Support to obtain the template file (techsuppor t.cfg) that contains the parameters that configure log levels. Set the Logging Level for a Phone You can enable logging and set the logging level for general logs from the Admin Settings menu on an individual CCX phone. -
Page 41: Getting Help
HP Confidential Getting help Poly is now a part of HP. The joining of Poly and HP paves the way for us to create the hybrid work experiences of the future. Information about Poly products has transitioned from the Poly Support site to the HP Support site.
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