Poly CCX350 Manual

Dialling a Phone Number

1. On your screen select the Make a Call icon and then select the Dialpad icon.
2. Dial the number and select the Call icon to place the call.

Making a call using your contact list

1. On your screen, select the Make a Call icon.
2. Using the Favourites, Speed Dial or Recent Calls list Search for a contact.
3. Click on the contact and select the Call icon besides the contact.
   

Answering a call

1. You will receive a notification asking you to either accept or decline a call.
2. To answer lift the Handset and press the Headset key or the Speakerphone key.
3. Tap the Call icon on the screen to accept the call.
4. Alternatively, decline the call to redirect the call to Voicemail,

Disconnecting a call

1. Press the End Call icon on screen and replace the Handset.
2. If active, press the Headset/Speakerphone icon.

Note: Some steps, screenshots and options may differ slightly depending on the application, browser, operating system and software version you are using.

While on an active call
You can use the In Call options for additional call handling.

Putting a call on hold

1. During a call, tap o nMore options.
2. From the list click on Put Call on Hold, this is where the caller will hear music or the hold tone.
3. Tap on Resume to return to the call.

Transferring a call (unannounced)

1. In a call, tap More options and select Transfer.
2. Click on Transfer Now and type a number or select a contact to transfer the call.
3. You will be disconnected once the call is answered or alternatively tap on the End Call icon.

Transferring a call after consulting (announce transfer)

1. During a call, tap More options and tap on Transfer.
2. Tap on Consult First then type a number or select a contact to initiate the call.
3. Once your colleague has answered the call, tap Transfer and then OK to complete the call transfer.

Forwarding a call

1. Go to the Menu then settings and click on Calling.
2. Enable call forwarding and tap the Forward to field to select Voicemail to send calls to mailbox or select Contact/Number or My Delegates (if programmed).

Conference calling

1. While active on a call, tap Add People.
2. Then tap on Add User and search for the user and click on the Tick to initiate the call. Repeat the process to add more participants.
3. Using the Conference Key, you can view the participant list, re-invite participants, mute and remove participants.
4. Tap End Call to leave without cancelling the conference. This will keep the other participants connected to the call.

Calendar and meetings

1. Schedule, join and view meeting information go to the calendar through the Calendar menu.
2. To go to the calendar, select the Teams button or click on the Calendar icon.
   

Checking your voicemail

1. To view your voicemails, tap the Voicemail menu, select a message from the list.
2. If enabled, you can read the transcribed message from your phone.
   

People and contact lists

1. Tap the people Menu and then tap the Arrow key, select a group to view all users in that group.
2. Add a new contact by tapping on the Add New icon, search for a user in your directory, select the group to add them to and save the change.
3. Contacts can also be saved as speed dials or favourites.

Updating presence status

1. To show if you are available or not for a call select Menu.
2. Tap on your current status and choose a new status from the list.

Setting a status message

1. To add a status message, select Menu and click on Set status message.
2. Enter a message and select Submit.

Phone lock

1. To lock your phone while you are away from your desk, click on Menu and go to Settings then Device Settings.
2. Enable the option and set a 6-digit PIN, then select the timeout period required.

Learn more

• Getting started with CCX400>

Discover more at the BT support centre >