Poly CCX Series User Manual
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Poly CCX Series User Manual

Business media phones with microsoft teams
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USER GUIDE
Poly CCX Business Media Phones with Microsoft
Teams
5.9.12 | January 2020 | 3725-49795-002A
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2020 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

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Summary of Contents for Poly CCX Series

  • Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

  • Page 2: Table Of Contents

    Before You Begin....................3 Audience, Purpose, and Required Skills................3 Related Poly and Partner Resources..................3 Getting Started with Poly CCX Business Media Phone with Teams....4 Product Overview of Poly CCX Business Media Phones............4 CCX Phone Hardware Overview..................5 Poly CCX 400 Business Media Phone Hardware............ 5 Poly CCX 500 Business Media Phone Hardware............
  • Page 3 Contents Enable Wi-Fi......................18 Connect to a Wireless Network................18 Disconnect from a Wireless Network..............19 Remove a Wireless Network.................. 19 Enable Accessibility Options..................... 19 Troubleshooting....................20 View Device Information....................20 Enable Logging......................... 20 Enable Screen Capture.....................21 Reboot the Phone......................21...

  • Page 4: Before You Begin

    ▪ Related Poly and Partner Resources This user guide helps you configure Poly settings available on the CCX business media phone when running Microsoft Teams. You must have a Teams–enabled Microsoft Office 365 account to access all of the features of your CCX business media phone with Teams.

  • Page 5: Getting Started With Poly Ccx Business Media Phone With Teams

    • Accessibility Features Before you use your Poly CCX Business Media Phone with Teams, take a few moments to familiarize yourself with its features and user interface. Note: As you read this guide, keep in mind that your system administrator configures certain features or your network environment may determine them.

  • Page 6: Ccx Phone Hardware Overview

    The following topics describe the hardware features for Poly CCX Business Media Phones. Poly CCX 400 Business Media Phone Hardware The following figure displays the hardware features on Poly CCX 400 business media phones. The table lists each feature numbered in the figure.
  • Page 7 Getting Started with Poly CCX Business Media Phone with Teams Reference Number Feature Feature Description Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen. 4, 5 Volume keys Adjusts the volume of the handset, headset, speaker, and ringer.

  • Page 8: Poly Ccx 500 Business Media Phone Hardware

    Getting Started with Poly CCX Business Media Phone with Teams Poly CCX 500 Business Media Phone Hardware The following figure displays the hardware features on Poly CCX 500 Business Media Phones. The table lists each feature numbered in the figure.

  • Page 9: Poly Ccx 600 Business Media Phone Hardware

    Mutes local audio during calls and conferences. Poly CCX 600 Business Media Phone Hardware The following figure displays the hardware features on Poly CCX 600 business media phones. The table lists each feature numbered in the figure. Figure 3: Poly CCX 600 Phone Hardware Features...

  • Page 10: Led Indicators On Ccx Series Phones

    Getting Started with Poly CCX Business Media Phone with Teams Poly CCX 600 Phone Hardware Feature Descriptions Reference Number Feature Feature Description Reversible tab Secures the handset in the cradle when you position your phone stand at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and reinsert it.

  • Page 11: Wake The Phone

    Getting Started with Poly CCX Business Media Phone with Teams Color State and Description Headset Off - Phone is in sleep mode. White – No headset is active. Green – An electronic hookswitch (EHS) headset is connected and activated. Blue – A USB or Bluetooth headset is connected and activated.

  • Page 12: Accessibility Features

    Features for Vision-Impaired and Blind Users Poly phones include various features that enable users with visual impairments to use many of the features on the phone. The following table lists the accessibility features for visually-impaired and blind users.
  • Page 13 Getting Started with Poly CCX Business Media Phone with Teams Accessibility Features for Vision-Impaired and Blind Users Accessibility Feature Description Adjustable backlight You can change the brightness of the screen by adjusting backlight intensity settings. Illuminate feature keys Many feature keys illuminate when activated to alert you when a feature is enabled.

  • Page 14: Signing In To Your Phone

    Signing In to Your Phone Topics: ▪ Sign In Using the Phone Local Interface ▪ Sign In to Your Phone Using a Web Browser ▪ Sign Out of Microsoft Teams Use your Microsoft account credentials to sign in to Teams on your phone. You can sign in to your phone using one of the following methods: ▪...

  • Page 15: Sign Out Of Microsoft Teams

    Signing In to Your Phone Sign Out of Microsoft Teams If you’re signed in to Microsoft Teams on a public phone, make sure you sign out after you finish using the phone. After you sign out of Microsoft Teams, you can’t make calls or view upcoming meetings. You must sign back in to Microsoft Teams to use the phone.

  • Page 16: Poly Ccx Business Media Phone With Teams Settings

    Poly CCX Business Media Phone With Teams Settings Topics: ▪ Change the Phone Display Language ▪ Date & Time ▪ Adjust the Display Backlight ▪ Set the Phone Theme to Dark ▪ Enable the Screen Saver ▪ Adjust the Backlight & Screen Saver Timeout ▪...

  • Page 17: Adjust The Display Backlight

    Poly CCX Business Media Phone With Teams Settings Adjust the Display Backlight You can adjust your phone’s display brightness. Procedure 1. Go to Menu > Settings > Device Settings. 2. Select Display. 3. Slide the Backlight slider to the left to lower the brightness or to the right to increase the brightness.

  • Page 18: Headset Settings

    Poly CCX Business Media Phone With Teams Settings 4. Choose an idle time from the list. Headset Settings You can use a headset with a microphone by connecting it via USB or Bluetooth (if available on your phone). A dialog window displays to notify you when you successfully connect a headset. When you use the headset, the headset icon on the phone glows.

  • Page 19: Connect A Bluetooth Headset

    Poly CCX Business Media Phone With Teams Settings Connect a Bluetooth Headset You can connect a Bluetooth headset to your phone. Procedure 1. Go to Menu > Settings > Device Settings > Bluetooth > Manage Bluetooth Devices. 2. Select Pair New Device.

  • Page 20: Disconnect From A Wireless Network

    Poly CCX Business Media Phone With Teams Settings Disconnect from a Wireless Network When you need to change wireless connections or switch to an Ethernet connection, disconnect from the current wireless network. Procedure 1. Go to Menu > Settings > Device Settings.

  • Page 21: Troubleshooting

    Enable Screen Capture • Reboot the Phone If you’re having issues with your Poly phone, you can try the troubleshooting options and solutions in the following topics to resolve certain issues. View Device Information You can view device information, such as the IP address, the unique MAC address, and software and application versions the device is currently running.

  • Page 22: Enable Screen Capture

    Troubleshooting Enable Screen Capture Your administrator may ask you to enable screen capture for troubleshooting purposes. Procedure 1. Go to Menu > Settings > Device Settings. 2. Select Debug. 3. Toggle Screen Capture to switch screen capture on or off. Reboot the Phone Your system administrator may ask you to reboot the phone to assist in troubleshooting.

This manual is also suitable for:

Ccx 400Ccx 500Ccx 600

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