Poly CCX 350 User Manual
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Poly CCX 350 User Manual

Business media phones with microsoft teams
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Poly CCX Business Media Phones with
Microsoft Teams User Guide 8. 1 .5
SUMMARY
This guide provides the end-user with task-based user information for the featured product.

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Summary of Contents for Poly CCX 350

  • Page 1 Poly CCX Business Media Phones with Microsoft Teams User Guide 8. 1 .5 SUMMARY This guide provides the end-user with task-based user information for the featured product.
  • Page 2 Legal information Copyright and license © Copyright January 2024, HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Privacy policy Poly complies with applicable data privacy and protection laws and regulations. Poly products and services process customer data in a manner consistent with the Poly Privacy Policy. Please direct comments or questions to privacy@poly.com.
  • Page 4 (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Poly of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Poly by email at...

  • Page 5: Table Of Contents

    CCX Phone Hardware Overview Poly CCX 350 Business Media Phone Hardware Poly CCX 400 Business Media Phones Hardware Poly CCX 500 and CCX 505 Business Media Phone Hardware Poly CCX 600 Business Media Phone Hardware LED Indicators on CCX Phones...
  • Page 6 Enable Accessibility Options 6 Poly CCX EM60 expansion module Poly CCX EM60 expansion module hardware CCX power usage Poly CCX EM60 expansion module power limitations Poly CCX EM60 expansion module line keys Add contacts to the expansion module 7 Troubleshooting...

  • Page 7: Before You Begin

    Before You Begin This user guide helps you configure Poly settings available on the Poly CCX business media phone when running Microsoft Teams. You must have a Teams– enabled Microsoft Office 365 account to access all of the features of your CCX business media phone with Teams.

  • Page 8: Getting Started With Poly Ccx With Teams

    Getting Started with Poly CCX with Teams Before you use your Poly CCX with Teams, take a few moments to familiarize yourself with its features and user interface. NOTE: As you read this guide, keep in mind that your system administrator configures certain features or your network environment may determine them.
  • Page 9 Figure 2-1 Poly CCX 350 phone hardware features Table 2-1 Poly CCX 350 Phone Hardware Feature Descriptions Reference Number Feature Feature Description Line keys Reserved for future use. Screen A 2.8" color LCD screen with a backlight that enables you to view menu options and data.

  • Page 10: Poly Ccx 400 Business Media Phones Hardware

    Poly CCX 400 Business Media Phones Hardware The following figure displays the hardware features on Poly CCX 400 business media phones. The table lists each feature numbered in the figure. Chapter 2 Getting Started with Poly CCX with Teams...
  • Page 11 Figure 2-2 Poly CCX 400 phone hardware features Table 2-2 Poly CCX 400 Phone Hardware Feature Descriptions Reference Number Feature Feature Description Reversible tab Secures the handset in the cradle when you position your phone stand at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and reinsert it.

  • Page 12: Poly Ccx 500 And Ccx 505 Business Media Phone Hardware

    Mute or unmute the microphone during an active call. Poly CCX 500 and CCX 505 Business Media Phone Hardware The following figure displays the hardware features on Poly CCX 500 and CCX 505 business media phones. The table lists each feature numbered in the figure. Figure 2-3...

  • Page 13: Poly Ccx 600 Business Media Phone Hardware

    Mute or unmute the microphone during an active call. Poly CCX 600 Business Media Phone Hardware The following figure displays the hardware features on Poly CCX 600 business media phones. The table lists each feature numbered in the figure. Poly CCX 600 Business Media Phone Hardware...
  • Page 14 Speakerphone Displays when the phone is powered on. The icon indicator glows green when activated. Speaker Provides ringer and speakerphone audio output. Chapter 2 Getting Started with Poly CCX with Teams...

  • Page 15: Led Indicators On Ccx Phones

    Feature Description Mute key Mute or unmute the microphone during an active call. LED Indicators on CCX Phones The LEDs on Poly CCX phones indicate phone and accessory states. Table 2-5 CCX Phones LED Descriptions Color State and Description Speakerphone Off –...

  • Page 16: Wake The Phone

    Users Who Are Deaf or Hard of Hearing Poly phones include features that enable users who are deaf or hard of hearing to use the phone. The following table lists the accessibility features for users who are deaf or hard of hearing.

  • Page 17: Users With Limited Mobility

    Users Who Are Blind, Have Low Vision, or Have Limited Vision Poly phones include features that enable users who are blind, have low vision, or have limited vision to use the phone.

  • Page 18: Signing In To And Locking Your Phone

    Sign in to Microsoft Teams using a web browser. Do one of the following: ● On CCX 350 phones, use the Navigation and Select keys to highlight and select Refresh code. ● On CCX 400, CCX 500, CCX 505, and CCX 600 phones, select Sign in >...

  • Page 19: Sign Out Of Your Phone

    Sign Out of Your Phone If you sign in to Microsoft Teams on a public phone, sign out after you finish using the phone. After you sign out of Microsoft Teams, you can’t make calls or view upcoming meetings. You must sign back in to Microsoft Teams to use the phone. Go to Menu >...

  • Page 20: Change Your Phone Lock Pin

    Go to Menu > Settings > Device Settings. Select Phone Lock. Select Enable Phone Lock. NOTE: Once enabled, you must input your phone lock PIN to disable it. Enter a phone lock PIN in both fields, then select OK. Select Phone Lock Timeout to choose the amount of time the phone sits idle before locking.

  • Page 21: Calling And Conferencing

    Calling and Conferencing Place calls and join meeting from your CCX phone. Place a Call Place a call using the dialpad or by selecting a contact. Calls screen, select the Make a Call icon. On the Do one of the following: ●...

  • Page 22: Add A Contact To Your Favorites Tab

    Broadcast a page to a configured group paging channel using the Poly Control Panel. From the top of the system display, swipe down to display the Poly Control Panel. Optional: Swipe down a second time to expand the panel and display the icon names.

  • Page 23: Call Application Switching Methods

    You may not have access to this functionality if your administrator has disabled the Poly Control Panel. From the top of the system display, swipe down to display the Poly Control Panel. Optional: Swipe down a second time to expand the panel and display the icon names.

  • Page 24: Poly Ccx With Teams Settings

    Set the Phone Theme to Dark To reduce the brightness of your phone screen, switch to the dark theme. Go to Menu > Settings. Select the Dark Theme toggle. Select Restart. Chapter 5 Poly CCX with Teams Settings...

  • Page 25: Enable The Screen Saver

    Before the phone switches to the dark theme, the Teams splash screen displays momentarily. Enable the Screen Saver Enable the screen saver and choose from the built-in screen saver backgrounds. The screen saver automatically starts when your phone is idle for a specified amount of time.

  • Page 26: Enable Echo Cancellation

    Enable Bluetooth Pair and connect a Bluetooth device to your phone. NOTE: Bluetooth is not available on CCX 350 and CCX 400 phones. Go to Menu > Settings > Device Settings. Select Bluetooth. On the Bluetooth screen, select Bluetooth to enable or disable Bluetooth.

  • Page 27: Connect To A Wireless Network

    On the Wi-Fi screen, select Wi-Fi. Your phone reboots. Connect to a Wireless Network After you enable Wi-Fi on your phone, connect to a wireless network. Make sure you have the login credentials for the network you want to connect to. Select a wireless network from the list.

  • Page 28: Connect Your Ccx Phone To Your Computer With Better Together

    When your phone appears in the list, select Connect. USB Audio Mode Use your Poly CCX business media phone in USB audio mode as a USB audio device on a connected computer. USB audio mode enables you to do the following: ●...

  • Page 29: Connect Your Phone To A Computer For Usb Audio Mode

    Connect a supported USB cable from the USB port on the side of your phone to a USB port on your computer. On CCX 400 phones, use the USB-A port. On CCX 350, CCX 500, CCX 505, and CCX 600 phones, use the USB-C port.

  • Page 30: Poly Ccx Em60 Expansion Module

    Poly CCX EM60 expansion module The Poly CCX EM60 expansion module is a console supported on several CCX business media phones that enables you to add additional lines to your phone. NOTE: CCX 350, CCX 400, and CCX 500 phones don't support CCX EM60 expansion modules.

  • Page 31: Ccx Power Usage

    Table 6-1 Poly CCX EM60 hardware features reference callouts (continued) Reference Number Feature Feature Description USB-C plug Connects the USB-C plug on the expansion module into the USB-C port on the side of a CCX phone Locking tab Connects the expansion module to a CCX phone...

  • Page 32: Poly Ccx Em60 Expansion Module Power Limitations

    ● USB-A: 0.5 W, 0. 1 A Poly CCX EM60 expansion module power limitations Poly recommends using the CCX EM60 external AC adapter (5 VDC/3 A) for all installations (sold separately). IMPORTANT: Connect external power to the CCX EM60 expansion module and not the host CCX phone.
  • Page 33 NOTE: The Microsoft Teams term for an expansion module is sidecar. On your phone, go to People, and then select +. Select Create new group, or select Add from directory, to add a contact to an existing group. To add an external number to your contacts, you must have either made a call to, or received a call from, that number using your phone.

  • Page 34: Troubleshooting

    Troubleshooting If you’re having issues with your Poly phone, try the troubleshooting options and solutions in the following topics to resolve certain issues. View Device Information View device information, such as the IP address, the unique MAC address, and software and application versions the device is currently running.

  • Page 35: Access Microsoft Teams Help

    Access Microsoft Teams Help You can access the Microsoft Teams help site through the phone’s local interface or on the internet. ■ Do one of the following: ● On the phone, go to Menu > Settings > Help. ● In a web browser, go to Microsoft Teams help center.

  • Page 36: Getting Help

    Getting help Poly is now a part of HP. The joining of Poly and HP paves the way for us to create the hybrid work experiences of the future. Information about Poly products has transitioned from the Poly Support site to the HP Support site.

This manual is also suitable for:

Ccx 400Ccx 500Ccx 600Ccx 505

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