Poly CCX Series User Manual
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Poly CCX Series User Manual

Business media phones with microsoft teams
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USER GUIDE
Poly CCX Business Media Phones with Microsoft
Teams
1.0 | December 2019 | 3725-49795-001A
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2019 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

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Summary of Contents for Poly CCX Series

  • Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

  • Page 2: Table Of Contents

    Before You Begin....................3 Audience, Purpose, and Required Skills................3 Related Poly and Partner Resources..................3 Getting Started with Poly CCX Business Media Phone with Teams....4 CCX Phone Hardware Overview..................5 Poly CCX 500 Business Media Phone Hardware............ 5 LED Indicators on CCX Series Phones..............6 Wake the Phone........................7...
  • Page 3 Contents Troubleshooting....................15 View Device Information....................15 Enable Logging......................... 15 Enable Screen Capture.....................16 Reboot the Phone......................16...

  • Page 4: Before You Begin

    ▪ Related Poly and Partner Resources This user guide helps you configure Poly settings available on the CCX business media phone when running Microsoft Teams. You must have a Teams–enabled Microsoft Office 365 account to access all of the features of your CCX business media phone with Teams.

  • Page 5: Getting Started With Poly Ccx Business Media Phone With Teams

    • Accessibility Features Before you use your Poly CCX Business Media Phone with Teams, take a few moments to familiarize yourself with its features and user interface. Note: As you read this guide, keep in mind that your system administrator configures certain features or your network environment may determine them.

  • Page 6: Ccx Phone Hardware Overview

    The following topics describe the hardware features for Poly CCX Business Media Phones. Poly CCX 500 Business Media Phone Hardware The following figure displays the hardware features on Poly CCX 500 Business Media Phones. The table lists each feature numbered in the figure.

  • Page 7: Led Indicators On Ccx Series Phones

    Getting Started with Poly CCX Business Media Phone with Teams Reference Number Feature Feature Description Adjusts the volume of the handset, headset, speaker, Volume keys and ringer. Enables you to attach a USB flash drive or USB headset. Poly CCX 500 phones include one USB-A port and one USB port(s) USB-C port.

  • Page 8: Wake The Phone

    Microsoft Teams help center. Accessibility Features Poly products include a number of features to accommodate hearing-, vision-, mobility-, or cognitively- impaired users. Features for Hearing-Impaired Users Your phone includes many features that enable users with hearing impairments to use various features on the phone.

  • Page 9: Features For Mobility-Impaired Users

    Features for Vision-Impaired and Blind Users Poly phones include various features that enable users with visual impairments to use many of the features on the phone. The following table lists the accessibility features for visually-impaired and blind users.

  • Page 10: Signing In To Your Phone

    Signing In to Your Phone Topics: ▪ Sign In Using the Phone Local Interface ▪ Sign In to Your Phone Using a Web Browser ▪ Sign Out of Microsoft Teams Use your Microsoft account credentials to sign in to Teams on your phone. You can sign in to your phone using one of the following methods: ▪...

  • Page 11: Sign Out Of Microsoft Teams

    Signing In to Your Phone Sign Out of Microsoft Teams If you are signed in to Microsoft Teams on a public phone, make sure you sign out after you are finished using the phone. After you sign out of Microsoft Teams, you can’t make calls or view upcoming meetings. You must sign back in to Microsoft Teams to use the phone.

  • Page 12: Poly Ccx Business Media Phone With Teams Settings

    Poly CCX Business Media Phone with Teams Settings Topics: ▪ Change the Phone Display Language ▪ Date & Time ▪ Adjust the Display Backlight ▪ Set the Phone Theme to Dark ▪ Screen Saver ▪ Headset Settings ▪ Enable Bluetooth ▪...

  • Page 13: Change The Time Format

    Poly CCX Business Media Phone with Teams Settings ▪ Select SNTP Server1 or SNTP Server2 to set the time zone using Simple Network Time Protocol (SNTP). ▪ Toggle the DHCP switch to set the time zone using DHCP. Change the Time Format You can switch between 12-hour and 24-hour time format on your phone.

  • Page 14: Set The Phone Timeout

    Poly CCX Business Media Phone with Teams Settings Procedure 1. Go to Menu > Settings. 2. Select Display. 3. Select Screen Saver. The Screen Saver Background menu item is enabled. 4. To display a list of available screen savers, select Screen Saver Background.

  • Page 15: Enable Bluetooth

    Poly CCX Business Media Phone with Teams Settings Enable Bluetooth You can pair and connect a Bluetooth device to your phone. Procedure 1. Go to Menu > Settings > Device Settings. 2. Select Bluetooth. 3. Toggle the Bluetooth switch to enable or disable Bluetooth.
  • Page 16 Enable Screen Capture • Reboot the Phone If you are having issues with your Poly phone, you can try the troubleshooting options and solutions in the following topics to resolve certain issues. View Device Information You can view device information, such as the IP address, the unique MAC address, and software and application versions the device is currently running.
  • Page 17 Troubleshooting Enable Screen Capture Your administrator may ask you to enable screen capture for troubleshooting purposes. Procedure 1. Go to Menu > Settings > Device Settings. 2. Select Debug. 3. Toggle Screen Capture to switch screen capture on or off. Reboot the Phone Your system administrator may ask you to reboot the phone to assist in troubleshooting.

This manual is also suitable for:

Ccx 500

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