Poly CCX Series User Manual
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Poly CCX Series User Manual

Business media phones with better together over ethernet (btoe)
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USER GUIDE
Poly CCX Business Media Phones with Better
Together over Ethernet (BToE)
1.0 | December 2019 | 3725-49796-001A
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2019 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

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  • Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

  • Page 2: Table Of Contents

    Before You Begin....................3 Audience, Purpose, and Required Skills................3 Related Poly and Partner Resources..................3 Product Overview of Poly CCX Business Media Phones....... 4 CCX Phone Hardware Overview..................5 Poly CCX 500 Business Media Phone Hardware............ 5 LED Indicators on CCX Series Phones..............6 Navigating Poly CCX Business Media Phone..............7...
  • Page 3 Contents Manually Pair Your Phone with Your Computer using BToE........17 Set Your Phone as Your Primary Audio Device..............17 Use Your Phone as Your Primary Audio Device for Your Computer......... 18 Use BToE to Open the Web Configuration Utility..............18 Using BToE to Lock and Unlock Your Phone..............

  • Page 4: Before You Begin

    This Poly CCX Business Media Phones with Better Together over Ethernet - User Guide contains overview information for performing tasks on Poly CCX business media phones. This user guide supports the Poly CCX 500 business media phones with Skype for Business enabled. Audience, Purpose, and Required Skills This guide is intended for Poly phone users running Skype for Business.

  • Page 5: Product Overview Of Poly Ccx Business Media Phones

    Navigating Poly CCX Business Media Phone • Accessibility Features Poly CCX Business Media Phones with Skype for Business support audio-only conference calls. The following features are available on CCX series phones with Skype for Business: ▪ Placing, answering, and managing audio calls ▪...

  • Page 6: Ccx Phone Hardware Overview

    The following topics describe the hardware features for Poly CCX Business Media Phones. Poly CCX 500 Business Media Phone Hardware The following figure displays the hardware features on Poly CCX 500 Business Media Phones. The table lists each feature numbered in the figure.

  • Page 7: Led Indicators On Ccx Series Phones

    Volume keys and ringer. Enables you to attach a USB flash drive or USB headset. Poly CCX 500 phones include one USB-A port and one USB port(s) USB-C port. Displays when the phone is powered on. The icon glows green or blue when a headset is connected and Headset indicator activated.

  • Page 8: Navigating Poly Ccx Business Media Phone

    Access the Home Screen The Home screen on CCX series phones with Skype for Business display the icons you can select to access features, settings, and other information; additional registered lines; and favorites you can save to quickly call contacts.

  • Page 9: Icons And Status Indicators

    Placed Call Received Call Accessibility Features Poly products include a number of features to accommodate hearing-, vision-, mobility-, or cognitively- impaired users. Features for Hearing-Impaired Users Your phone includes many features that enable users with hearing impairments to use various features on the phone.

  • Page 10: Features For Mobility-Impaired Users

    Features for Vision-Impaired and Blind Users Poly phones include various features that enable users with visual impairments to use many of the features on the phone. The following table lists the accessibility features for visually-impaired and blind users.

  • Page 11: Logging In To And Locking Your Phone

    Logging in to and Locking Your Phone Topics: • Sign in to Skype for Business on Your Computer Using BToE • Sign Into Skype for Business as a Guest Using BToE on Your Computer • Sign Out of Skype for Business •...

  • Page 12: Sign Out Of Skype For Business

    Logging in to and Locking Your Phone Sign Out of Skype for Business If you are signed in to Skype for Business on a public phone, make sure you sign out of your account after you finish using it. After you sign out of Skype for Business, you cannot call or view your Skype for Business contacts. However, you can still use other available features.

  • Page 13: Set A Lock Code

    Logging in to and Locking Your Phone Set a Lock Code When you sign in to your Skype for Business account, you are prompted to set a lock code. After you set a lock code, you can use the code to unlock your phone. Note: You cannot dismiss the prompt to create a lock, however, the prompt will disappear if you do not create a lock code in a set amount of time.

  • Page 14: Disable Device Lock

    Logging in to and Locking Your Phone 2. On the Forgot Lock Code screen, enter your login password or PIN for your Skype for Business account. 3. Enter and confirm your new lock code. Disable Device Lock Device Lock is enabled by default. However, if you do not want to lock your phone, you can disable Device Lock.

  • Page 15: Connecting To Skype For Business On Your Phone Using Better Together Over Ethernet

    Connecting to Skype for Business on Your Phone using Better Together over Ethernet Topics: • Installing the Better Together over Ethernet Connector • Pairing Your Phone with Your Computer • Set Your Phone as Your Primary Audio Device • Use Your Phone as Your Primary Audio Device for Your Computer •...

  • Page 16: Start The Btoe Connector

    Connecting to Skype for Business on Your Phone using Better Together over Ethernet Procedure 1. On the support site, click Polycom Better Together over Ethernet Connector Application, version 4.3.0 or later. 2. Agree to the user terms and conditions, and click Submit. 3.

  • Page 17: Pairing Your Phone With Your Computer

    Paired BToE icon is displayed in the system tray on your computer. Poly CCX Phone displays in your list of audio devices in your Skype for Business client. When the same user account is signed in to the phone and the Skype for Business client, your computer and phone are paired and BToE is activated.

  • Page 18: Manually Pair Your Phone With Your Computer Using Btoe

    Before you begin using the BToE feature, ensure that your phone is set as your primary audio device in your Skype for Business client on your computer. Procedure » In your Skype for Business client, click the audio device icon and select Poly CCX Phone as your primary device.

  • Page 19: Use Your Phone As Your Primary Audio Device For Your Computer

    1. On your computer, click Start > Control Panel. 2. In the Control Panel, click Hardware and Sound > Sound. 3. Click Poly CCX Phone and click the drop-down arrow for Set Default. 4. Select Default Communication Device and click OK.

  • Page 20: Using Btoe To Manage Calls On Your Phone And Skype For Business Client

    Using BToE to Manage Calls on Your Phone and Skype for Business Client Topics: • Answer BToE Calls • Place BToE Calls • Pause and Resume BToE Calls • Move Call Audio between Your Phone and Computer After you pair your phone with your computer, you can manage audio and video calls with your Skype for Business contacts on your phone and in the Skype for Business client on your computer.

  • Page 21: Place Btoe Calls

    Using BToE to Manage Calls on Your Phone and Skype for Business Client Place BToE Calls You can place calls to Skype for Business contacts in the Skype for Business client and on your phone. Procedure » Choose a contact and select Call. Pause and Resume BToE Calls You can pause active audio and video Skype for Business calls on your phone when you are signed in to different user accounts on your phone and the Skype for Business client.

  • Page 22: Disabling Btoe And Uninstalling The Btoe Connector Application

    Navigate to Settings > Advanced > Administration Settings > BToE PC Pairing and press Disabled. BToE is disabled on your phone. Stop BToE on Your Computer When you stop the application, you can no longer use the BToE functions on your computer or your Poly phone. Procedure » Right-click BToE Connector icon in the system tray and select Exit.
  • Page 23 Disabling BToE and Uninstalling the BToE Connector Application Procedure 1. In the Start menu, select Polycom > Uninstall Polycom BToE Connector. A dialog box asking if you're sure you want to uninstall this product is displayed. 2. Choose Yes to uninstall the BToE Connector. A dialog box showing the progress of the application uninstall is displayed.

  • Page 24: Troubleshooting

    Topics: • Better Together over Ethernet If you are having issues with your Poly phone, you can try the troubleshooting options and solutions in the following topics to resolve certain issues. Better Together over Ethernet Use the following solutions as a guide to resolve certain issues that might arise while installing the BToE Connector or pairing your devices.

  • Page 25: Troubleshoot Pairing Your Phone With Your Computer

    Troubleshooting Troubleshoot Pairing Your Phone with Your Computer If you are having trouble pairing your phone with your computer, make sure the ethernet cable is plugged into the PC port on the phone. If the ethernet cable is connected properly and a warning message that the phone was unable to pair continues to display, ensure that BToE Connector is an allowed program in your system's firewall on your computer.

This manual is also suitable for:

Ccx 500

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