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Poly CCX User Manual

Business media phones with opensip
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Poly CCX Business Media Phones with
OpenSIP User Guide 8. 1 .5
SUMMARY
This guide provides end-users with task-based user information for the featured product.

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  • Page 1 Poly CCX Business Media Phones with OpenSIP User Guide 8. 1 .5 SUMMARY This guide provides end-users with task-based user information for the featured product.
  • Page 2 Legal information Copyright and license © 2019, 2024, HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Privacy policy HP complies with applicable data privacy and protection laws and regulations. HP products and services process customer data in a manner consistent with the HP Privacy Policy. Please refer to HP Privacy Statement.
  • Page 4 Open source software used in this product This product contains open source software. You may receive the open source software from HP up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to HP of shipping or distributing the software to you.

  • Page 5: Table Of Contents

    Getting started CCX Phone Hardware Overview Poly CCX 400 Business Media Phones Hardware Poly CCX 500 and CCX 505 Business Media Phones Hardware Poly CCX 600 Business Media Phones Hardware Poly CCX 700 Business Media Phones Hardware LED Indicators on CCX Phones...
  • Page 6 Use the Handset, Headset, or Speakerphone Placing Audio Calls Place an Audio Call Place an International Call Place a Call from Recent Calls Call a Favorite Place a Call over Bluetooth Place a Call from a Locked Phone Redial a Number End an Audio Call Answering Audio Calls Answer an Incoming Call...
  • Page 7 Managing Calls with UC-One BroadWorks Anywhere Managing Calls with UC-One Remote Office Ignoring or Rejecting Incoming Calls Ignore or Silence an Incoming Call Reject Incoming Calls Automatically Reject Calls from a Contact Rejecting Calls with Do Not Disturb Reject Anonymous Calls Recording Audio Calls Guidelines When Recording Calls Record a Call...
  • Page 8 Remove the Message Alert Instant Messaging Send Instant Messages Read Instant Messages Reply to Instant Messages Delete Instant Messages Broadcasting Messages with Group Paging Send a Group Page Send a Group Page with the Poly Control Panel Receiving Pages Group Paging Settings viii...
  • Page 9 Broadcasting Messages with Push-To-Talk Send a PTT Broadcast Receiving PTT Broadcasts Reply to PTT Broadcasts End PTT Broadcasts Push-To-Talk Settings Phone Settings Password Required to Access Basic Settings Set the Phone Language Disable Call Waiting Time and Date Display Change the Time and Date Format Disable the Time and Date Display Backlight Intensity and Timeout Set the Backlight Intensity...
  • Page 10 Connecting Bluetooth and USB Devices Connecting Bluetooth Devices Enable Bluetooth Using Bluetooth Devices on Your Phone Using Electronic Hookswitch USB Features on CCX Phones Computer and Cable Requirements USB Audio Mode USB Phone Mode Connecting to a Wireless Network Connect to a Wireless Network...
  • Page 11 Poly CCX EM60 expansion module hardware Compatible base profiles and phone models CCX power usage Poly CCX EM60 expansion module power limitations Poly CCX EM60 expansion module line keys Configure preferred home screen using a configuration file Configure preferred home screen using the local interface...
  • Page 12 Troubleshooting Speakerphone USB Port Check the Status of the Calendar View the GAB Status View the PAB Status Polycom Desktop Connector Troubleshoot Audio and Echo Issues Bluetooth Headset Issues Recording Issues and Solutions Reset the Phone to Factory Defaults Getting help HP Inc.

  • Page 13: Before You Begin

    Audience, purpose, and required skills This guide is intended for beginning users, as well as intermediate and advanced users who want to learn how to use the features available with Poly CCX. Icons used in Poly documentation This section describes the icons used in Poly documentation and what they mean.

  • Page 14: Poly Ccx Phones Model Numbers

    Poly CCX phones model numbers The following table lists the product names and software model numbers for Poly CCX business media phones. The phone uses software model numbers when requesting software files and in some networking protocols such as DHCP or LLDP as an identifier rather than the model name.

  • Page 15: Getting Started

    CCX Phone Hardware Overview The following topics describe the hardware features for Poly CCX business media phones. Poly CCX 400 Business Media Phones Hardware The following figure displays the hardware features on Poly CCX 400 business media phones.

  • Page 16: Poly Ccx 500 And Ccx 505 Business Media Phones Hardware

    Poly CCX 500 and CCX 505 Business Media Phones Hardware The following figure displays the hardware features on Poly CCX 500 and CCX 505 business media phones. The table lists each feature numbered in the figure. Chapter 2 Getting started...
  • Page 17 Figure 2-2 Poly CCX 500 and CCX 505 phone hardware features Table 2-2 Poly CCX 500 and CCX 505 Phone Hardware Feature Descriptions Reference Number Feature Feature Description Reversible tab Secures the handset in the cradle when you position your phone stand at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and reinsert it.

  • Page 18: Poly Ccx 600 Business Media Phones Hardware

    Mute or unmute the microphone during an active call. Poly CCX 600 Business Media Phones Hardware The following figure displays the hardware features on Poly CCX 600 business media phones. The table lists each feature numbered in the figure. Figure 2-3...

  • Page 19: Poly Ccx 700 Business Media Phones Hardware

    Mute or unmute the microphone during an active call. Poly CCX 700 Business Media Phones Hardware The following figure displays the hardware features on Poly CCX 700 business media phones. The table lists each feature numbered in the figure. Poly CCX 700 Business Media Phones Hardware...
  • Page 20 Figure 2-4 CCX 700 phone hardware features Table 2-4 Poly CCX 700 Phone Hardware Feature Descriptions Reference Number Feature Feature Description Reversible tab Secures the handset in the cradle when you position your phone stand at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and reinsert it.

  • Page 21: Led Indicators On Ccx Phones

    Provides ringer and speakerphone audio output. Mute key Mute or unmute the microphone during an active call. LED Indicators on CCX Phones The LEDs on Poly CCX phones indicate phone and accessory states. Table 2-5 CCX Phones LED Descriptions Color State and Description Speakerphone Off –...

  • Page 22: Ccx Business Media Phone Screens

    CCX Business Media Phone screens Your phone includes three main screens: the Home screen, the Lines screen, and the Meetings screen. ● Home screen (Default): Includes softkey shortcut keys and favorites. Softkeys on your Home screen might differ, depending on your configuration.
  • Page 23 ■ Do one of the following: ● On the Home screen, select Place a Call. ● Select Menu > Place a Call. ● Pick up the headset, press the Headphone icon, or press the Speakerphone icon. Access the Active Call Screen Return to an active call from another screen.

  • Page 24: Entering Information Using The Onscreen Keyboard

    AZERTY keyboard layout. IMPORTANT: Dependencies and overrides may affect other parameters. For Poly CCX more information, see the parameter reference topic(s) in the Parameter Reference Guide. Press and hold the comma (,) key on the phone’s keyboard for one second to access the Input options menu.

  • Page 25: Options To Enter Information In Data Fields

    Do one of the following: ● Select and hold the globe key for 1 second to view and choose from a list of enabled languages. The phone uses the default keyboard layout for the language you choose. ● Select the globe key to cycle through enabled languages. The space bar displays the current language and keyboard layout.

  • Page 26: Accessibility Features

    Users Who Are Deaf or Hard of Hearing Poly phones include features that enable users who are deaf or hard of hearing to use the phone. The following table lists the accessibility features for users who are deaf or hard of hearing.

  • Page 27: Users Who Are Blind, Have Low Vision, Or Have Limited Vision

    Users Who Are Blind, Have Low Vision, or Have Limited Vision Poly phones include features that enable users who are blind, have low vision, or have limited vision to use the phone.

  • Page 28: Logging In To And Locking Your Phone

    Poly phone before you can use one. By default, Poly devices don’t require you to log in before you can use them. If you don’t log in, you see the default profile. When you log in, you have full access to your personal settings and your directory.

  • Page 29: Log In To A Host Phone As A Guest

    Log in to a phone on your network. Go to Settings > Features > User Login > Change User Login Password. Change User Login Password screen, enter your old and new On the password information and select Enter. Your password changes. The next time you log in to a phone, you must enter your new password.

  • Page 30: Log Out Of A Guest Acd Phone

    On a guest ACD phone, answer incoming calls from call center customers, update your presence status, view incoming call center information, and transfer calls. NOTE: When you log in to a host phone as a guest user, the Use Host softkey isn’t available.

  • Page 31: Sign In To Microsoft Exchange Using The System Web Interface

    ● Select Web Sign-in and follow the onscreen instructions to log in to your account using a web browser. Sign In to Microsoft Exchange Using the System Web Interface Sign in to your Microsoft Exchange account on the phone’s system web interface to access your calendar and contact lists.

  • Page 32: Unlock The Phone

    ● When the Flexible Seating feature is enabled and you’re logged in as a guest on a host phone, the Phone Lock feature is only available if your system administrator has set a 4 - 10-digit guest PIN for your user account. If you don’t see the Lock softkey or menu option, check with your system administrator to see if this feature is available on your phone.

  • Page 33: Audio Calls

    Speakerphone key to switch to the speakerphone. Placing Audio Calls Poly phones enable you to place calls to local numbers, international numbers, and contacts. You can initiate calls from your favorites list, recent calls list, and your phone directory.

  • Page 34: Place An International Call

    Connect your device with the phone over Bluetooth. On your device, place a call to a contact and select the CCX as the audio source. Place a Call from a Locked Phone...

  • Page 35: Redial A Number

    sets up. You can’t call any other numbers from a locked phone.When the phone is locked, you can place outgoing calls only to emergency numbers, such as 911 and authorized numbers that your system administrator can set up. You cannot call any other numbers from a locked phone.

  • Page 36: Answer A Call When In A Call

    Figure 5-1 Incoming call screen ■ Select Answer Answer a Call When in a Call When you’re in an active call and an incoming call arrives on the same or a Incoming Call screen displays. different line, a call waiting tone beeps and the ■...

  • Page 37: Answer A Call On A Locked Phone

    Select Microphone Muted and choose Yes (the default setting) to mute the microphone for auto-answered calls. Select Save. Answer a Call on a Locked Phone Answer calls on a locked phone by entering your password. Incoming Call screen, select Answer. On the Enter your password.

  • Page 38: Call Application Switching Methods

    Calling Contacts from Directories On CCX business media phones, you can search for and call contacts in your Contact Directory, and the Corporate Directory. Call a Contact from a Directory Place a call directly from your directory or select contacts in your directory to call Place a Call screen.

  • Page 39: Placing Intercom Calls

    Placing Intercom Calls Like a normal call, the intercom feature enables you to place a call to a contact. An intercom call differs from a normal call in that the call recipient’s phone answers automatically when not in an active call. Check with your system administrator to find out if this feature is available on your phone.

  • Page 40: Manage A Call From The Calls Screen

    Figure 5-2 Multiple calls on the calls screen Manage a Call from the Calls Screen Calls screen, you can manage a call by holding, resuming, or transferring From the the call. Select a call. Do one of the following: ● Select Hold to place an active call on hold.

  • Page 41: Cancel A Transfer

    When the recipient answers, speak with them and then select Complete Transfer to transfer the call. If the recipient either doesn't answer your call, or can't accept the call transfer and hangs up before you transfer the call, the original caller stays on hold.

  • Page 42: Park A Call

    Call Park is different from call hold in that the call is parked on another contact's line, which enables you to continue using your phone to place other calls. Call Park is also available for shared lines. Check with your system administrator to find out if this feature is available on your phone.

  • Page 43: Ignore A Parked Call

    ■ Press New Call and dial *88 and the extension the call was parked on. *884144 . For example, dial Ignore a Parked Call You can choose to ignore a parked call instead of retrieving the call. Ignoring the parked call removes the parked call icon, but the call remains parked on your line until the call is retrieved, the retrieval time expires, or the call is ended.
  • Page 44 NOTE: The phone supports up to 10 phone numbers added as BWA locations for each registered line. You can save a location name, primary number, and alternate number for each location you add. When you add a location, you can also choose to enable the following settings: ●...

  • Page 45: Managing Calls With Uc-One Remote Office

    Do one of the following: Home screen. ● Select UC-One on the ● Go to Settings > Features > UC-One Call Settings. Select a line. Select BroadWorks Anywhere and select a location. Select Status > Disabled. Select Save. Remove BroadWorks Anywhere Locations You can choose to remove BroadWorks Anywhere locations that you do not want to manage remote calls from anymore.

  • Page 46: Ignoring Or Rejecting Incoming Calls

    Select Save. All calls made to your desk phone forward to the remote office number. Disable Remote Office When you return to the office or want to stop forwarding your calls, make sure you disable Remote Office. Do one of the following: ●...

  • Page 47: Reject Incoming Calls

    The Incoming Call screen disappears, your phone stops ringing, and either the Home or Calls screen displays. Reject Incoming Calls Reject a call and send the call directly to voicemail. Rejected calls display in the Missed Calls list in Recent Calls . Rejecting calls is not available for shared lines. ■...

  • Page 48: Reject Anonymous Calls

    Recording Audio Calls On Poly CCX business media phones, you can record audio calls onto a USB flash drive connected to your phone. Recordings save as .wav files on the USB flash drive, and you can record up to four hours in one .wav file.

  • Page 49: Guidelines When Recording Calls

    Technical For a list of supported USB flash drives to record phone audio, see Bulletin 38084: Supported USB Devices at Support. NOTE: If your phone doesn’t detect the USB device when you insert it into the USB port, the USB port on your phone may be disabled. Contact your system administrator for assistance using the USB port.

  • Page 50: Record A Conference Call

    CAUTION: Don’t remove the USB flash drive while recording. Doing so may corrupt the file, preventing you from playing it back later. Removing the USB flash drive while recording can also damage the flash drive. ■ Select Menu > Stop Recording or hang up the call. Record a Conference Call You can record a conference call in the same way as an active call.

  • Page 51: Stop Playing A Recording

    To pause the recording, select Pause. Select Resume to continue playing the recording. Stop Playing a Recording After you finish listening to a recording, you can stop playing it by exiting the recording. ■ Select Exit. Rename a Recording By default, recordings are labeled with the date of the recording. You can rename recordings to provide them with more meaningful names.

  • Page 52: Video Calls

    You can place video calls on the following Poly CCX phones: ● Poly CCX 600 business media phones with a Poly EagleEye Mini camera (see the camera’s setup sheet for information on how to attach the camera to your phone) ●...

  • Page 53: Start Video During A Call

    Start Video During a Call If you start a video-enabled call with your camera off, you can turn it on during the call. ■ On the active call screen, select Camera On. Stop Sending Video During a Call During a video call, you can start and stop sending video at any time. NOTE: You can’t start or stop far-end video.

  • Page 54: Stop Video For All Calls

    Select Camera Settings > Target Frame Rate. Choose Up or Down to adjust the frame rate. Adjust Video Quality You can adjust the camera settings on your Poly CCX system to improve video quality. Do one of the following: ●...

  • Page 55: Adjust The Video Display

    The default setting is Normal. Select Save. Adjust the Camera Position During a Call You can control the position of a Poly camera during or before a video call. Do one of the following: ● Select Camera ●...

  • Page 56: Changing The Video Call And Picture-In-Picture (Pip) Displays

    ● Select the onscreen video stream to move the camera to that position. ● Select the plus sign to zoom the camera in or select the minus sign to zoom the camera out. ● Move the slider to zoom the camera in or out. Changing the Video Call and Picture-in-Picture (PIP) Displays Set up your phone so that it displays all video during calls in specific ways.

  • Page 57: Mixed Audio And Video Calls

    If the far side stops sending video, a No Video icon is displayed on your phone. Using a USB Camera with Your Phone To transmit video during calls, attach a USB camera to your CCX 600 phone. NOTE: If your phone doesn’t detect the USB camera, you may need to ask your administrator to enable the USB port.

  • Page 58: Camera Status Indicators And Messages

    Your camera is upgrading. Don’t remove your not remove camera. camera during this process. The upgrade is complete when you receive a message stating (CCX 600 only) that either “firmware sync complete” or “upgrade failed”. Camera firmware sync complete. Camera ready.

  • Page 59: Managing Video Calls Without A Usb Camera

    Managing Video Calls without a USB Camera A video-enabled CCX 600 phone can receive video even if you don’t attach a USB camera. Placing a video call on hold stops the video stream. The phone replaces the video with a placeholder image.

  • Page 60: Conference Calls

    Conference Calls When you initiate a conference call, you can manage conference participants, join calls into a conference, or split your conference into individual calls. Audio Conference Calls Start a conference call with two contacts on hold. You can also split, hold, or resume conference calls.

  • Page 61: Hold A Conference Call

    Hold a Conference Call When you place a conference call on hold, the phone places all conference participants on hold. ■ Select Hold . Resume a Conference Call Resuming a held conference call enables all participants to rejoin the call. ■...

  • Page 62: Shared Lines

    Shared Lines All CCX support multiple and shared lines. Your administrator can customize your phone to enable multiple shared lines. Shared Line Limitations Phones configured with shared lines have certain limitations. The following features aren’t available or have limitations on phones with shared lines: ●...
  • Page 63 During a call, press More > Pvt Hold. The call is held on your phone, and the line shows as busy on the other shared line users' phones. When Private Hold is enabled, do one of the following to transfer a call or initiate a conference call: ●...

  • Page 64: Call Lists And Directories

    Call Lists and Directories All CCX phones support a Recent Calls list, a Contact Directory, and a Corporate Directory. NOTE: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your device.

  • Page 65: View Call Details

    NOTE: You can’t save filtered call list results. If you filter your Recent Calls list so that only a certain call type displays, all call types display in the default filter the next time you display the list. Select Type. Choose one of the following: ●...

  • Page 66: Favorites And Contact Lists

    Favorites and Contact Lists You can add contacts as favorites, view and manage BroadSoft UC-One contacts, and watch contacts in your Buddy list. Favorites are the contacts in your contact directory that you call most often. NOTE: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.

  • Page 67: Using Buddy Lists

    View Favorites from the Lines Screen Lines screen. View a list of favorites on the Home screen, press Home ■ On the Reorder Favorites Home screen. Change the order your favorites display on the Go to Directories > Contact Directory. In the Contact Directory, select a contact.
  • Page 68 Edit Contact screen, select Watch Buddy > Enabled. In the Select Save. View Your Buddy List When you enable the Watch Buddy setting for a contact, the contact is displayed in your Buddy list. Lines screen, select Buddies. ■ From the TIP: You can quickly dial a buddy from your Buddy list.

  • Page 69: Contact Directory

    If a contact is unblocked, the contact can add you to their Buddy list and monitor you. When you enable this function, the contact can’t watch your status, and the contact displays in your Blocked List. In the Contact Directory, select a contact. Contact Information screen, select Edit On the Edit Contact screen, select Block Buddy >...

  • Page 70: Add A Contact To The Contact Directory

    Add a Contact to the Contact Directory When you add a contact to your contact directory, choose how much information you want to enter for your contact. The only required field in the contact directory Contact field (the contact’s phone number). is the You can enter the following information for each contact: ●...

  • Page 71: Corporate Directory

    Do one of the following: ● On the Home screen, select Contacts ● Go to Menu > Contacts. In the Contact Directory, select a contact. Contact Information screen, select Delete On the A confirmation message displays. Select Yes to delete the contact. Corporate Directory Your system administrator can set up your phone for you to access a corporate directory, which lists contacts and groups within your company.

  • Page 72: Add Corporate Directory Contacts To The Local Directory

    Go to Menu > Settings > Basic > Preferences. Select Corporate Directory > View Persistency and select Enabled. Clear Corporate Directory Search Results After you search for a contact, you can clear your search results and start a new search. ■...

  • Page 73: Accessing, Sending, And Broadcasting Messages

    Accessing, Sending, and Broadcasting Messages Access, send, and broadcast a variety of message types. NOTE: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.

  • Page 74: Instant Messaging

    Go to Messages. Select Message Center. Select Clear. The phone removes all message indicators for approximately one to two hours. Instant Messaging Send and receive instant messages from your phone to other phones on your network. Instant messaging is an optional feature. Contact your system administrator to find out if instant messaging is enabled on your phone.

  • Page 75: Reply To Instant Messages

    Reply to Instant Messages After you read an instant message on your phone, send a reply to the message. Go to Messages. Select Instant Messages. Instant Messages screen, select a message and select Reply. From the Enter a message and select Send. Delete Instant Messages Delete old instant messages from your phone to reduce memory consumption.

  • Page 76: Send A Group Page With The Poly Control Panel

    Broadcast a page to a configured group paging channel using the Poly Control Panel. From the top of the system display, swipe down to display the Poly Control Panel. Optional: Swipe down a second time to expand the panel and display the icon names.

  • Page 77: Receiving Pages

    Pages you receive during an active call don't interrupt the call. The phone plays audio from both the call and the page at the same time. When you receive a page during a call, the phone plays the pages based on the following settings: ●...

  • Page 78: Broadcasting Messages With Push-To-Talk

    Update Paging Group Subscriptions Change the paging groups that your phone subscribes to. By default, you are subscribed to paging groups 1, 24, and 25. You can’t disable the subscriptions to paging groups 24 and 25 (priority and emergency broadcasts). Go to Settings >...

  • Page 79: Send A Ptt Broadcast

    ● Emergency—By default, broadcasts sent to channel 25 are considered Emergency broadcasts. An Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls and plays out at near maximum volume even if Do Not Disturb is enabled. Send a PTT Broadcast You can choose a channel to broadcast on before you send a PTT broadcast, or you can hold the Talk soft key to immediately begin broadcasting on Channel 1, the default channel.

  • Page 80: Reply To Ptt Broadcasts

    NOTE: To receive a broadcast sent on a particular channel, you must subscribe to that channel. When you enable Do Not Disturb on your phone, you receive only emergency broadcasts. Nonemergency broadcasts don’t display or play on your phone. Listen to a PTT Broadcast During an Active Call How you handle a broadcast when you are in an active call depends on the broadcast priority and if your phone is set up to receive a broadcast when you are in an active call.

  • Page 81: End Ptt Broadcasts

    End PTT Broadcasts If you end an active PTT broadcast, it only ends the PTT for your phone. Phones that are still on the same PTT broadcast can still communicate with other phones using PTT. ■ Do one of the following: ●...
  • Page 82 Play PTT Broadcasts During Active Calls Enable PTT broadcasts to interrupt active calls so that you can listen to the audio of the call and the broadcast simultaneously. This setting is disabled by default. When disabled, your phone doesn’t play broadcasts while you are in a call, but holds them in a pending state instead.

  • Page 83: Phone Settings

    Phone Settings Make basic customizations on the phone that include changing the time and date format, setting a language, and adjusting the screen brightness. Password Required to Access Basic Settings You may need a password to configure basic settings on your phone. Basic settings menu.

  • Page 84: Disable The Time And Date Display

    Go to Menu > Settings > Basic > Preferences. Select Time and Date and choose one of the following options: ● Select Clock Date to change the date format. ● Select Clock Time to change the time format. Disable the Time and Date Display If desired, turn off the time and date display.

  • Page 85: Set The Backlight Timeout

    Select the intensity you want, then select Back. On the Backlight Intensity screen, select Backlight Idle Intensity. Select the intensity you want, then select Back. On the Backlight Intensity screen, select Maximum Intensity. Select Up or Down to increase or decrease the maximum intensity. Set the Backlight Timeout Set the Backlight Timeout to determine how long the phone is idle before the backlight dims.
  • Page 86 Keep in mind the following when you use a personal photo as the background image: ● Progressive or multiscan JPEG images aren’t supported. ● Smaller images are centered and surrounded with black space. ● Larger images are scaled proportionally to fit the screen. ●...

  • Page 87: Reset Your Background

    Use the arrow keys to find the picture you need and then select Set Background The picture you selected is displayed on the Home and Lines screens. Reset Your Background Reset your background to display the default image. Go to Menu >...

  • Page 88: Disable The Screen Saver

    to display or have all photos display in slide-show style. This is an alternative to setting up a screen saver, and it automatically starts each time your phone is idle a certain amount of time. Place one or more photos onto a USB flash drive, either in the root directory or in a folder.

  • Page 89: Use Your Phone As A Digital Picture Frame

    Set the picture that currently displays as the background picture for your phone. Power Saving Mode Poly phones enter power saving mode to conserve energy after being idle for a certain period of time. Use Your Phone as a Digital Picture Frame...

  • Page 90: Change Your Office Hours For Power Saving Mode

    Determine the period of time that the phone is idle before the screen turns off, and set different idle timeouts for office hours and off hours, such as evenings and weekends. The phone exits power saving mode if an event occurs, for example, if there is an incoming call or message.

  • Page 91: Changing Audio Settings

    ● Off Hours Idle Timeout: The number of minutes (1 to 10) the phone waits during nonoffice hours before starting power saving mode. ● User Input Idle Timeout: The number of minutes (1 to 10) the phone waits after you press a key or tap the screen before starting power saving mode.

  • Page 92: Change The Phone Volume

    Press the volume keys to increase or decrease the audio volume. Updating Your Buddy Status Poly phones enable you to sign into and update your presence status on your phone to let contacts know when you are busy or available.

  • Page 93: Security Classification

    Away. Security Classification For CCX phones registered with the Cisco BroadWorks Server, you can view and modify the security classification level for your phone, if the feature is enabled by your system administrator.

  • Page 94: Restrict Call Log And Contact Uploads

    Restrict Call Log and Contact Uploads By default, the phone stores your call logs and saved contacts. If desired, restrict the phone from uploading your call logs and contacts to the server. On the phone, go to Settings > Preferences > Basic > Restrict Calls/Directory Upload.

  • Page 95: Phone Applications

    Phone Applications Poly phones can support optional applications configured by your system administrator. Ask your system administrator if your phone supports any of the applications discussed in this section. NOTE: Some of the features described in this section require access to the Basic settings menu.

  • Page 96: Open The Calendar

    Open the Calendar Access the calendar from the Meetings screen, the Home screen, or the Call screen. ■ Do one of the following: Meetings screen, select a meeting. ● On the ● Home screen, select Calendar. On the ● Go to Menu > Calendar. ●...

  • Page 97: Open The Web Browser

    The Web Browser is an interactive browser. Use the Web Browser to search the Internet and view web pages. From the Web Browser, you can select hyperlinks, enter information into text boxes, and scroll through web pages. There are scrolling indicators on the screen indicating your position on the web page.

  • Page 98: Access The Launch Pad

    You have several display options including thumbnail view, slide show view, and single picture view. You can also set one of your pictures as the background image on your phone. ● My Info Portal—Gives you access to a variety of information feeds, such as sports, news, weather, stock, and traffic.

  • Page 99: Enable My Info Portal

    When you exit a Launch Pad application without returning to the main window or Launch Pad the last window the window times out, the next time you access the Launch Pad 's main window. you viewed displays instead of the ■...

  • Page 100: Connecting Bluetooth And Usb Devices

    Connecting Bluetooth and USB Devices Connect certain devices to your Poly CCX business media phone using Bluetooth or USB. Connecting Bluetooth Devices You can connect your Bluetooth–capable phone to a Bluetooth–capable headset or smartphone. NOTE: CCX 500, CCX 505, CCX 600, and CCX 700 phones support Bluetooth connectivity.
  • Page 101 When a Bluetooth headset is connected and in use, the Headset key glows blue If you have multiple types of headsets connected to your phone, the phone automatically uses the Bluetooth headset for all calls. When you turn the headset off, the headset is no longer connected but remains paired to your phone.
  • Page 102 You can use your CCX phone to control smartphone calls and for audio playback. You can pair up to two smartphones to your CCX phone. However, you can only connect and use one smartphone at a time for call control and audio playback.

  • Page 103: Using Electronic Hookswitch

    Configure the following options for your specific headset model: ● For Poly headsets, change the coarse receive level to 3 and the transmit level to B on the headset base unit. For details, refer to the guide that comes with your headset.
  • Page 104 Choose Jabra if an EHS-compatible Jabra headset is attached with an EHS cable or adapter. ● Choose Poly if an EHS-compatible Poly headset is attached with an EHS cable or adapter. ● Choose Sennheiser if an EHS-compatible Sennheiser headset is attached with an EHS cable or adapter.

  • Page 105: Usb Features On Ccx Phones

    USB audio mode. USB Audio Mode USB audio mode enables you to use your Poly CCX business media phone as a USB audio device on a connected computer. Disconnect Your Headset...

  • Page 106: Usb Phone Mode

    Connect a supported USB cable from the USB port on the side of your phone to a USB port on your computer. On CCX 400 phones, use the USB-A port. On CCX 500, CCX 505, CCX 600, and CCX 700 phones, use the USB-C port.
  • Page 107 Connect a supported USB cable from the USB port on the side of your phone to a USB port on your computer. On CCX 400 phones, use the USB-A port. On CCX 500, CCX 505, CCX 600, and CCX 700 phones, use the USB-C port.

  • Page 108: Connecting To A Wireless Network

    Connecting to a Wireless Network You can connect your Wi-Fi capable phone to a wireless network. NOTE: CCX 505, CCX 600, and CCX 700 phones support wireless network connectivity. Connect to a Wireless Network After you enable Wi-Fi on your phone, connect to a wireless network.

  • Page 109: Cisco Broadworks Features

    Cisco BroadWorks Features Certain features are available when your administrator configures your phone with Cisco BroadWorks. BroadSoft Directories If enabled by your system administrator, you can access, search for, and call contacts in any of your company's BroadSoft directories from any phone. You can access the following BroadSoft directories from your phone: ●...

  • Page 110: Add Broadsoft Contacts To The Local Directory

    Managing a Personal BroadSoft Directory If enabled by your system administrator, you can view and edit contacts in your Personal Directory on the BroadSoft Server from supported CCX phones. Chapter 15 Cisco BroadWorks Features...

  • Page 111: Managing Uc-One Favorites And Contacts

    Add a Contact to the Personal BroadSoft Directory You can add a new contact to the Personal Directory from your phone and store the contact's name and phone number to the directory on the phone and the BroadSoft server. When you add a new contact to the Personal Directory, you are only required to add a phone number for the contact in the Contact field.

  • Page 112: Viewing Uc-One Contacts And Favorites

    While you can view UC-One contacts presence information on the Lines screen, you cannot change your presence status on the phone. You can change your presence status only in the UC-One client on your computer. The following table shows the presence icons that display for UC-One contacts on your phone.

  • Page 113: View Aggregated Self-Presence For Cisco Broadworks Lines

    NOTE: You can’t create new groups, delete existing groups, or move contacts from one group to another on your phone. You can only alter groups in the UC- One client on your computer. ■ Select Directories > UC-One Contacts. Your UC-One groups display. If there are no user-defined groups, contacts display under the All Contacts group.

  • Page 114: Create A Personal Ring Group

    When the incoming call is answered on one of the phones added to your Simultaneous Ring list, the call is logged in the Missed Calls list on the other phones. Unanswered incoming calls are logged in the Missed Calls lists on all connected phones.

  • Page 115: Cisco Broadworks Executive-Assistant

    Do one of the following: Home screen. ● Select UC-One on the ● Go to Settings > Features > UC-One Call Settings. Select a line. Select Simultaneous Ring Personal. Select the numbers you want to remove and press Delete. Cisco BroadWorks Executive-Assistant The Cisco BroadWorks Executive-Assistant feature enables assistants to monitor and manage calls on an assigned executive's line and enables executives to filter calls to assigned assistants and set criteria for filtered calls.

  • Page 116: Assistant Options

    Set a Filter Criteria for Filtered Calls Executives can determine which types of calls are filtered to an assistant by choosing whether to filter all calls, internal calls, external calls, or calls as specified in an extended filter, which executives can create and edit in the Cisco BroadWorks BroadCloud portal.
  • Page 117 Place a Call on Behalf of an Executive As an assistant, you can make calls on behalf of any of your assigned executives. When a call is made on behalf of an executive, a solid red bar displays on the executive’s line key, if the executive’s line is a shared line.

  • Page 118: Pick Up A Held Executive Call On A Shared Line

    Enter the number where you want to divert executive calls. Pick Up a Held Executive Call on a Shared Line Executives and assistants can both pick up held calls on shared or private executive lines. On shared lines, the executive and assistant can view the status of calls on both phones and choose which call to pick up.
  • Page 119 You can one touch the following BLF actions on the phone: ● Dial-Pickup - Indicates the single-press action to use the BLF as a speed dial except the alerting state. ● Blind - Enables the active call to blind transfer to another user with one press of the associated BLF key.

  • Page 120: Ribbon Communications Features

    Ribbon Communications Features The following features are available when your administrator configures your phone with Ribbon Communications. Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance Register your phone with the Ribbon Communications server to use Multiple Appearance Directory Number - Single Call Appearance (MADN-SCA). With MADN-SCA, you can share a single line with other contacts in a Multiple Appearance Directory Number (MADN) group.

  • Page 121: Barge In On An Active Call

    Barge In on an Active Call After a call is answered, any group member can barge in on the active call on a public shared line, which becomes a bridge call—a call between two or more MADN members and another party. Ask your system administrator about the maximum number of participants allowed on a bridge call.
  • Page 122 The following are three types of privacy codes that you can use to enable and disable privacy on a shared line: ● Privacy Access (PRV) code—Enables privacy for an active call on a public line. ● Privacy Release Activation (PRLA) code—Disables privacy for an active call on a private shared line.

  • Page 123: Managing The Ribbon Communications Address Books

    Managing the Ribbon Communications Address Books When your phone registers to the Ribbon Communications server, you can access your Global Address Book and Personal Address Book on your phone. Check with your system administrator to find out if this feature is available on your phone.

  • Page 124: Using The Personal Address Book

    Save Global Address Book Search Results Saving GAB search results makes finding certain lists of contacts easier in the future. For the GAB, you can also enable View Persistency, which lets you view your most recent search results in the GAB after you have left the Directory screen. Go to Menu >...
  • Page 125 Enter your contact's information, create a nickname for the contact, and select Save. The contact is added to the Contact Directory on your phone and to the PAB on the server. Delete Contacts from the Personal Address Book Remove contacts from the PAB. When you delete a contact, the contact is deleted from your PAB on your phone and the Ribbon Communications Personal Agent.

  • Page 126: Poly Ccx Em60 Expansion Module

    Poly CCX EM60 expansion module The Poly CCX EM60 expansion module is a console supported on several CCX business media phones that enables you to add additional lines to your phone. NOTE: CCX 400 and CCX 500 phones don’t support expansion modules.

  • Page 127: Compatible Base Profiles And Phone Models

    Compatible base profiles and phone models The following table lists the base profiles and phone models compatible with the CCX EM60 and provides the number of expansion modules that are supported. Table 17-2 Base profile and phone model compatibility with a CCX EM60...

  • Page 128: Poly Ccx Em60 Expansion Module Power Limitations

    You can find the hardware revision number on the white label on the back of your phone. ● CCX 505, CCX 600, and CCX 700 phones do not provide power to the EM60’s USB-A port regardless of the CCX’s manufacturing date or revision. Chapter 17 Poly CCX EM60 expansion module...

  • Page 129: Poly Ccx Em60 Expansion Module Line Keys

    Poly Edge E100-450 CCX 350 EM60 Power Supply - 5V/3A-US Poly CCX EM60 expansion module line keys The line keys on CCX phones and expansion modules are numbered sequentially, and the line key numbering on an expansion module depends on how many lines the phone supports and the base profile that you use.

  • Page 130: Line Key Distribution Scenarios

    Swiping the line keys at the bottom of the page is disabled. ● On CCX 505 phones, line keys at the bottom of the screen show indexes 1 to 3, and indexing on the expansion module starts at index 4.

  • Page 131: Maintaining Your Phone

    Maintaining Your Phone When the phone isn’t operating properly, investigate or troubleshoot issues along with any other tasks your administrator may ask you to perform. View Warnings When a phone is unable to perform certain tasks, a Warning icon displays in the status bar.

  • Page 132: Test The Hardware

    Select Update Configuration. A confirmation message displays. Select Yes. The configuration updates. The phone may reboot , depending on which settings you changed. Test the Hardware If you're experiencing issues with your phone, your system administrator may ask you to test the display, microphones, and speaker. Contact your system administrator for instructions on the specific information to get from these tests.

  • Page 133: View Software Details

    View Software Details View the details for the software version on your phone, the latest software update available for your phone, and the status of the latest update. ■ Go to Settings > Status > Platform > Software Update Status. Updating the Phone Software You can update the software on your phone when a new software version is available.

  • Page 134: Resume A Postponed Software Update

    Select one of the time options. The notification disappears from the phone screen and displays again during the remaining five minutes before the selected postpone time. Resume a Postponed Software Update Manually start a software update you postponed earlier. ■ Press the SWUpdate soft key to start the postponed software update.

  • Page 135: Troubleshooting

    Troubleshooting If you’re having issues with your Poly phone, try the troubleshooting options and solutions in the following topics to resolve certain issues. Speakerphone If your speakerphone doesn't work, your system administrator may have disabled it. If this is the case, a message displays after you press the speakerphone key informing you that Handsfree mode is disabled.

  • Page 136: View The Pab Status

    View the PAB Status View the status of the Personal Address Book (PAB) on your phone to determine any issues with the PAB. Contact your system administrator for further troubleshooting help. ■ Go to Settings > Status > Contact Directory. The following information displays: ●...

  • Page 137: Bluetooth Headset Issues

    Bluetooth Headset Issues If you encounter any issues using a Bluetooth headset, see the following table for possible solutions to common problems. Table 19-2 Common Bluetooth Headset Issues and Solutions Issue Corrective Action The Bluetooth settings do not display on my Do one of the following: phone ●...

  • Page 138: Getting Help

    Getting help Poly is now a part of HP. The joining of Poly and HP paves the way for us to create the hybrid work experiences of the future. Information about Poly products has transitioned from the Poly Support site to the HP Support site.

This manual is also suitable for:

Ccx 400Ccx 500Ccx 505Ccx 600Ccx 700

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