Poly CCX Series User Manual
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Poly CCX Series User Manual

Business media phones with teams
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Summary of Contents for Poly CCX Series

  • Page 1 CCX Series Business Media Phones Teams with User Guide 24Q1...
  • Page 2 • Getting help Poly is now a part of HP. The joining of Poly and HP paves the way for us to create the hybrid work experiences of the future. Information about Poly products is now transitioning from the Poly Support site to the HP Support site.

  • Page 3: Legal Information

    (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Poly of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Poly by email at open.source@poly.com.

  • Page 4: Audience, Purpose, And Required Skills

    Administrators and users can use this guide to configure Poly settings available on the phone’s local interface. Getting Started with Poly CCX with Teams Before you use your Poly CCX with Teams, take a few moments to familiarize yourself with its features and user interface. Note As you read this guide, keep in mind that your system administrator configures certain features or your network environment may determine them.
  • Page 5 Poly CCX Phones with Teams User Guide Poly products include a number of features to accommodate users with disabilities. Product Overview of Poly CCX Business Media Phones Poly CCX business media phones support audio-only conference calls with Microsoft Teams voice platforms along with point-to-point and bridge calls.
  • Page 6 Poly CCX Phones with Teams User Guide LED Indicators on CCX Phones The LEDs on Poly CCX phones indicate phone and accessory states. Table 1. CCX Phones LED Descriptions Color State and Description Off – Phone is in sleep mode.

  • Page 7: Accessibility Features

    Poly CCX Phones with Teams User Guide Teams Screens Poly CCX phones with Teams include different screens that provide specific functionality. You can access the following screens: • • Home screen: Access other Teams screens and view notifications for meetings, missed calls, and voicemail messages.
  • Page 8 Users Who Are Deaf or Hard of Hearing Poly phones include features that enable users who are deaf or hard of hearing to use the phone. The following table lists the accessibility features for users who are deaf or hard of hearing.
  • Page 9 Ultratec Superprint and provide acoustic coupled TTY support. Users with Limited Mobility Poly phones include features that enable users with limited mobility to use the phone. The following table lists the accessibility features for users with limited mobility. GoMomentum.com/Support | 888.538.3960...
  • Page 10 Users Who Are Blind, Have Low Vision, or Have Limited Vision Poly phones include features that enable users who are blind, have low vision, or have limited vision to use the phone. The following table lists the accessibility features for users who are blind, have low vision, or have limited vision.
  • Page 11 Physical line keys have physical line keys that you can press to answer and end calls. Poly CCX phones have physical line keys that you Physical line keys can press to answer and end call. Many features on the phones are accessible by Physical feature keys pressing feature keys on the phone console.
  • Page 12 Poly CCX Phones with Teams User Guide Accessibility Feature Description device or far-end system. The phone plays an alert periodically if the device is muted for a set period of time. Signing In to and Locking Your Phone Sign in to your phone and lock your phone for security.
  • Page 13 Poly CCX Phones with Teams User Guide Sign in to Microsoft Teams using a web browser. • Sign Out of Your Phone If you sign in to Microsoft Teams on a public phone, sign out after you finish using the phone.
  • Page 14 Poly CCX Phones with Teams User Guide Your phone signs in to Teams. 6 On your phone, select Got it. Sign Out of Your Phone If you sign in to Microsoft Teams on a public phone, sign out after you finish using the phone.

  • Page 15: Locking Your Phone

    Poly CCX Phones with Teams User Guide Locking Your Phone To limit access to your phone, set a lock PIN. Consider locking your phone if you want to: • • Prevent unauthorized outgoing calls. • • Prevent people from viewing or modifying phone information, such as your directory, call lists, or favorites.
  • Page 16 Poly CCX Phones with Teams User Guide Change your Phone Lock PIN You can change your phone lock PIN at any time. Note If you enter the incorrect PIN four times, you are automatically signed out of Teams and the phone lock becomes disabled.

  • Page 17: Place A Call

    Select contacts that can make and receive calls on your behalf. • Send a Group Page with the Poly Control Panel Broadcast a page to a configured group paging channel using the Poly Control Panel. • Call Application Switching Methods Change the active call application on your phone.

  • Page 18: Place An Emergency Call

    Poly CCX Phones with Teams User Guide Call a Favorite Contact Call a contact from your favorite list on the Calls screen. Procedure 1 Do one of the following: • • Pick up the headset. • • Press the headset or speakerphone icon on the phone.
  • Page 19 Poly CCX Phones with Teams User Guide Procedure 1 Go to the Calendar screen. 2 Select a meeting from the list. 3 To the right of the meeting title, select Join. Add a Contact to Your Favorites Tab Select contacts and add them to the Favorites tab on the Calls screen.
  • Page 20 Change call applications using either the Poly Control Panel or cycle between them using the app switching icon. If configured by your administrator, you can switch to the Poly OpenSIP call application to place calls if Teams ever experiences an outage.
  • Page 21 Control Panel. Procedure 1 From the top of the system display, swipe down to display the Poly Control Panel. 2 Optional: Swipe down a second time to expand the panel and display the icon names. 3 Select the icon of the call application you want to switch to.
  • Page 22 You can pair your desktop Teams app to Teams on your phone. • USB Audio Mode Use your Poly CCX business media phone in USB audio mode as a USB audio device on a connected computer. • Enable Accessibility Options Enable the accessibility features on the phone to accommodate users with disabilities.

  • Page 23: Date And Time

    Poly CCX Phones with Teams User Guide Date & Time Set the date and time by manually selecting a time zone or using a server. • Change the Time Format Choose a 12-hour or 24-hour time format on your phone.
  • Page 24 Poly CCX Phones with Teams User Guide Procedure 1 Go to Menu > Settings. 2 Select the Dark Theme toggle. 3 Select Restart. Before the phone switches to the dark theme, the Teams splash screen displays momentarily. Enable the Screen Saver Enable the screen saver and choose from the built-in screen saver backgrounds.

  • Page 25: Headset Settings

    Poly CCX Phones with Teams User Guide Headset Settings Connect a USB or Bluetooth (if supported on your phone) headset to use as your audio device for calls. A dialog window displays to notify you when you successfully connect a headset. When you use the headset, the phone's headset icon glows.

  • Page 26: Enable Bluetooth

    Poly CCX Phones with Teams User Guide Enable Echo Cancellation Enable echo cancellation to remove echoes that you might experience when using your headset. Note Echo cancellation isn’t available on CCX 400 business media phones. Procedure 1 Go to Menu > Setting > Device Settings.

  • Page 27: Connecting To A Wireless Network

    Poly CCX Phones with Teams User Guide Connecting to a Wireless Network You can connect your Wi-Fi capable phone to a wireless network. Note CCX 505 and CCX 600 phones support wireless network connectivity. • Enable Wi-Fi To connect your phone to a wireless network, enable Wi-Fi.

  • Page 28: Connect To A Wireless Network

    Poly CCX Phones with Teams User Guide Connect to a Wireless Network After you enable Wi-Fi on your phone, connect to a wireless network. Make sure you have the login credentials for the network you want to connect to. Procedure 1 Go to Menu >...
  • Page 29 Poly CCX Phones with Teams User Guide 3 Select Wi-Fi Menu. 4 Select the connected wireless network SSID from the list. 5 Select Disconnect. Remove a Saved Wireless Network Remove any saved wireless network that is no longer necessary. Procedure 1 Go to Menu >...
  • Page 30 3 When your phone appears in the list, select Connect. USB Audio Mode Use your Poly CCX business media phone in USB audio mode as a USB audio device on a connected computer. USB audio mode enables you to do the following: •...
  • Page 31 CCX 350, CCX 500, CCX 505, and CCX 600 phones: USB-C to USB-A cable • • USB 2.0 or higher cable Note Poly recommends USB 3.0 for the most reliable connection and optimal audio quality. • • Use a self-powered USB booster extension cable for connections longer than 2 m (6.6 ft) Note Don’t use a USB cable meant only for charging devices.
  • Page 32 Color Correction and Correction Mode: Adjusts colors to compensate for red-green or blue-yellow color blindness. Poly CCX EM60 expansion module The Poly CCX EM60 expansion module is a console supported on several CCX business media phones that enables you to add additional lines to your phone. Note CCX 350, CCX 400, and CCX 500 phones don't support CCX EM60 expansion modules.
  • Page 33 CCX business media phones use more power when you connect an expansion module. • Poly CCX EM60 expansion module power limitations Poly recommends using the CCX EM60 external AC adapter (5 VDC/3 A) for all installations (sold separately). • Poly CCX EM60 expansion module line keys In the Microsoft Teams base profile, the expansion module line keys display contacts only, and you manage indexing using the Microsoft Teams application.
  • Page 34 Poly CCX Phones with Teams User Guide Figure 1. Poly CCX EM60 hardware features GoMomentum.com/Support | 888.538.3960...
  • Page 35 Poly CCX Phones with Teams User Guide Table 1. Poly CCX EM60 hardware features reference callouts Reference Number Feature Feature Description Connects the USB-A plug on the expansion USB-A plug module into the USB-A port on the side of a...
  • Page 36 Poly CCX Phones with Teams User Guide CCX power usage CCX business media phones use more power when you connect an expansion module. Table 1. Power usage without an EM60 Model Idle In Call CCX 505 2.8 W CCX 600 5.8 W...
  • Page 37 Poly CCX Phones with Teams User Guide Poly CCX EM60 expansion module power limitations Poly recommends using the CCX EM60 external AC adapter (5 VDC/3 A) for all installations (sold separately). Note Connect external power to the CCX EM60 expansion module and not the host CCX phone.
  • Page 38 Poly CCX Phones with Teams User Guide Part number Part name 86H66AA#AB2 Poly Edge E100-450 CCX 350 EM60 Power Supply - 5V/3A-PRC 86H66AA#ABU Poly Edge E100-450 CCX 350 EM60 Power Supply - 5V/3A-UK 86H66AA#ABA Poly Edge E100-450 CCX 350 EM60 Power Supply - 5V/3A-US...

  • Page 39: Troubleshooting

    Poly CCX Phones with Teams User Guide Troubleshooting If you’re having issues with your Poly phone, try the troubleshooting options and solutions in the following topics to resolve certain issues. • View Device Information View device information, such as the IP address, the unique MAC address, and software and application versions the device is currently running.

  • Page 40: Testing Phone Hardware

    Poly CCX Phones with Teams User Guide ◦ ◦ Company Portal Version ◦ ◦ Teams Version ◦ ◦ Device Settings Version ◦ ◦ Admin App Version Testing Phone Hardware Perform diagnostic tests to troubleshoot your device. Procedure 1 Go to Menu > Settings > Device Settings > Diagnostics.

  • Page 41: Enable Logging

    Poly CCX Phones with Teams User Guide Procedure • Do one of the following: ◦ ◦ On the phone, go to Menu > Settings > Help. ◦ ◦ In a web browser, go to Microsoft Teams help center. Enable Logging Your system administrator may ask you to turn on logging to assist in troubleshooting.

  • Page 42: Reboot The Phone

    Poly CCX Phones with Teams User Guide Reboot the Phone Your system administrator may ask you to reboot the phone to assist in troubleshooting. Procedure 1 Go to Menu > Settings > Device Settings. 2 Select Debug. 3 Select Reboot Phone.

This manual is also suitable for:

Ccx 350Ccx 400Ccx 500Ccx 505Ccx 600Ccx em60

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