Poly CCX Series User Manual
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Poly CCX Series User Manual

Business media phones with microsoft teams
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USER GUIDE
Poly CCX Business Media Phones with Microsoft
Teams
6.2.21 | September 2020 | 3725-49795-004A
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2020 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

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Summary of Contents for Poly CCX Series

  • Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

  • Page 2: Table Of Contents

    Audience, Purpose, and Required Skills................3 Related Poly and Partner Resources..................3 Getting Started with Poly CCX with Teams............4 Product Overview of Poly CCX Business Media Phones............4 CCX Phone Hardware Overview..................5 Poly CCX 400 Business Media Phones Hardware...........5 Poly CCX 500 Business Media Phone Hardware............ 7 Poly CCX 600 Business Media Phone Hardware............
  • Page 3 Contents Change the Time Format..................18 Adjust the Display Backlight....................19 Set the Phone Theme to Dark...................19 Enable the Screen Saver....................19 Adjust the Backlight & Screen Saver Timeout..............19 Headset Settings.......................20 Configure Hookswitch Mode.................. 20 Enable Echo Cancellation..................20 Enable Bluetooth....................20 Connect a Bluetooth Headset................

  • Page 4: Before You Begin

    ▪ Related Poly and Partner Resources This user guide helps you configure Poly settings available on the CCX when running Microsoft Teams. You must have a Teams–enabled Microsoft Office 365 account to access all of the features of your CCX with Teams.

  • Page 5: Getting Started With Poly Ccx With Teams

    ▪ Wake the Phone Before you use your Poly CCX with Teams, take a few moments to familiarize yourself with its features and user interface. Note: As you read this guide, keep in mind that your system administrator configures certain features or your network environment may determine them.

  • Page 6: Ccx Phone Hardware Overview

    The following topics describe the hardware features for Poly CCX business media phones. Poly CCX 400 Business Media Phones Hardware The following figure displays the hardware features on Poly CCX 400 business media phones. The table lists each feature numbered in the figure.
  • Page 7 Getting Started with Poly CCX with Teams Reference Number Feature Feature Description Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen. Volume keys Adjusts the volume of the handset, headset, speaker, and ringer. USB port(s) CCX 400 phones contain one USB-A port.

  • Page 8: Poly Ccx 500 Business Media Phone Hardware

    Getting Started with Poly CCX with Teams Poly CCX 500 Business Media Phone Hardware The following figure displays the hardware features on Poly CCX 500 business media phones. The table lists each feature numbered in the figure. Figure 2: Poly CCX 500 phone hardware features...

  • Page 9: Poly Ccx 600 Business Media Phone Hardware

    Mute or unmute the microphone during an active call. Poly CCX 600 Business Media Phone Hardware The following figure displays the hardware features on Poly CCX 600 business media phones. The table lists each feature numbered in the figure. Figure 3: Poly CCX 600 Phone Hardware Features...
  • Page 10 Getting Started with Poly CCX with Teams Poly CCX 600 Phone Hardware Feature Descriptions Reference Number Feature Feature Description Reversible tab Secures the handset in the cradle when you position your phone stand at a high angle. To secure the handset, remove the tab, reverse it so the protrusion points up, and reinsert it.

  • Page 11: Led Indicators On Ccx Phones

    Blinking Red – New or unread voicemails are available, incoming call and missed call. Teams Screens Poly CCX phones with Teams include different screens that provide specific functionality. You can access the following screens: ▪ Home screen: Access other Teams screens and view notifications for meetings, missed calls, and voicemail messages.
  • Page 12 Getting Started with Poly CCX with Teams Procedure » Do one of the following: ▪ Lift the handset. ▪ Tap the screen. ▪ Tap the Bluetooth headset call button. ▪ Tap the USB headset call button.

  • Page 13: Signing In To And Locking Your Phone

    Signing In to and Locking Your Phone Topics: ▪ Signing In to Your Phone ▪ Locking Your Phone Sign in to your phone and lock your phone for security. Signing In to Your Phone Use your Microsoft account credentials to sign in to Teams on your phone. You can sign in to your phone using one of the following methods: ▪...

  • Page 14: Sign Out Of Your Phone

    Signing In to and Locking Your Phone Sign Out of Your Phone If you sign in to Microsoft Teams on a public phone, sign out after you finish using the phone. After you sign out of Microsoft Teams, you can’t make calls or view upcoming meetings. You must sign back in to Microsoft Teams to use the phone.

  • Page 15: Change Your Phone Lock Pin

    Signing In to and Locking Your Phone 4. Enter a phone lock PIN in both fields, then select OK. 5. Select Phone Lock Timeout to choose the amount of time the phone sits idle before locking. Change your Phone Lock PIN You can change your phone lock PIN at any time.

  • Page 16: Calling And Conferencing

    Calling and Conferencing Topics: ▪ Place a Call ▪ Call a Favorite Contact ▪ Place an Emergency Call ▪ Join a Meeting ▪ Add a Contact to Your Favorites Tab ▪ Assign a Delegate Place calls and join meeting from your CCX phone. Place a Call Place a call using the dialpad or by selecting a contact.

  • Page 17: Place An Emergency Call

    Important: The Teams app displays the error message "No internet. Emergency calls not supported." when the phone reboots from the Poly Basic Settings menu or the phone wakes to the lock screen. Internet and Emergency Calling are accessible. Note: If the phone sign in screen appears, you must first sign in to place an emergency call.
  • Page 18 Calling and Conferencing ▪ Receive calls ▪ Change call and delegate settings 4. To save, select the check mark The phone adds the delegate to your delegates list.

  • Page 19: Poly Ccx With Teams Settings

    Poly CCX with Teams Settings Topics: ▪ Change the Phone Display Language ▪ Date & Time ▪ Adjust the Display Backlight ▪ Set the Phone Theme to Dark ▪ Enable the Screen Saver ▪ Adjust the Backlight & Screen Saver Timeout ▪...

  • Page 20: Adjust The Display Backlight

    Poly CCX with Teams Settings Adjust the Display Backlight Adjust your phone’s display brightness. Procedure 1. Go to Menu > Settings > Device Settings. 2. Select Display. 3. Slide the Backlight slider to the left to lower the brightness or to the right to increase the brightness.

  • Page 21: Headset Settings

    Poly CCX with Teams Settings 4. Choose an idle time from the list. Headset Settings Connect a USB or Bluetooth (if supported on your phone) headset to use as your audio device for calls. A dialog window displays to notify you when you successfully connect a headset. When you use the headset, the phone's headset icon glows.

  • Page 22: Connect A Bluetooth Headset

    Poly CCX with Teams Settings Connect a Bluetooth Headset Connect a Bluetooth headset to your phone. Procedure 1. Go to Menu > Settings > Device Settings > Bluetooth > Manage Bluetooth Devices. 2. Select Pair New Device. 3. Select your headset from the Available devices list.

  • Page 23: Disconnect From A Wireless Network

    Poly CCX with Teams Settings ▪ EAP-PEAP-MSCHAPv2 ▪ EAP-TTLS-MSCHAPv2 ▪ EAP-PWD 5. Select Connect. Disconnect from a Wireless Network To change wireless connections or switch to an Ethernet connection, disconnect from the current wireless network. Procedure 1. Go to Menu > Settings > Device Settings.

  • Page 24: Enable Accessibility Options

    Poly CCX with Teams Settings 3. When your phone appears in the list, select Connect. Enable Accessibility Options Your phone includes accessibility options to assist with visual impairment. Procedure 1. Go to Menu > Settings > Device Settings. 2. Select Accessibility.

  • Page 25: Accessibility Features

    Users with Limited Mobility • Users Who Are Blind, Have Low Vision, or Have Limited Vision Poly products include a number of features to accommodate hearing, vision, mobility, or cognitively impaired users. Users Who Are Deaf or Hard of Hearing Your phone includes accessibility features for users who are deaf or hard of hearing to use the phone.

  • Page 26: Users With Limited Mobility

    Accessibility Features Accessibility Feature Description TTY support The phones support commercial TTY devices such as Ultratec Superprint. Additionally, the phones provide acoustically coupled TTY support. Users with Limited Mobility Your phone includes accessibility features to enable users with limited mobility to use various phone features.

  • Page 27: Troubleshooting

    Enable Screen Capture • Reboot the Phone If you’re having issues with your Poly phone, you can try the troubleshooting options and solutions in the following topics to resolve certain issues. View Device Information View device information, such as the IP address, the unique MAC address, and software and application versions the device is currently running.

  • Page 28: Access Microsoft Teams Help

    Troubleshooting Test Option Description Audio Test the speakerphone, handset, USB headset, or Bluetooth headset microphone and speaker. Network Test the phone’s network connection using netstat and ping. Touch Test the phone’s touchscreen by drawing lines. Test the phone LEDs by blinking LEDs not currently illuminated.

  • Page 29: Reboot The Phone

    Troubleshooting Reboot the Phone Your system administrator may ask you to reboot the phone to assist in troubleshooting. Procedure 1. Go to Menu > Settings > Device Settings. 2. Select Debug. 3. Select Reboot Phone.

This manual is also suitable for:

Ccx 400Ccx 500Ccx 600

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