Poly CCX Manuals

Manuals and User Guides for Poly CCX. We have 1 Poly CCX manual available for free PDF download: User Manual

Poly CCX User Manual (138 pages)

Business Media Phones with OpenSIP

Brand: Poly | Category: Telephone | Size: 1 MB

Table of Contents
5
Before You Begin
13
Audience, Purpose, and Required Skills
13
Icons Used in Poly Documentation
13
Documentation Feedback
13
Poly CCX Phones Model Numbers
14
Getting Started
15
CCX Phone Hardware Overview
15
Poly CCX 400 Business Media Phones Hardware
15
Poly CCX 500 and CCX 505 Business Media Phones Hardware
16
Poly CCX 600 Business Media Phones Hardware
18
Poly CCX 700 Business Media Phones Hardware
19
LED Indicators on CCX Phones
21
Navigating Your Phone
21
CCX Business Media Phone Screens
22
Entering Information Using the Onscreen Keyboard
24
Change the Keyboard Layout
24
Options to Enter Information in Data Fields
25
Accessibility Features
26
Users Who Are Deaf or Hard of Hearing
26
Users with Limited Mobility
26
Users Who Are Blind, Have Low Vision, or Have Limited Vision
27
Logging in to and Locking Your Phone
28
Logging in to Your Poly CCX Phone
28
Log in to a Phone
28
Log out of the Phone
28
Change Your Login Password
28
Log in to a Host Phone as a Guest
29
Log out of a Host Phone
29
Log in to a Guest Automatic Call Distribution Phone
29
Log out of a Guest ACD Phone
30
Sign in Using Your UC-One Credentials
30
Sign in to Microsoft Exchange Using the Local Interface
30
Sign in to Microsoft Exchange Using the System Web Interface
31
Locking Your Phone
31
Lock Your Phone
31
Unlock the Phone
32
Audio Calls
33
Use the Handset, Headset, or Speakerphone
33
Placing Audio Calls
33
Place an Audio Call
33
Place an International Call
34
Place a Call from Recent Calls
34
Call a Favorite
34
Place a Call over Bluetooth
34
Place a Call from a Locked Phone
34
Redial a Number
35
End an Audio Call
35
Answering Audio Calls
35
Answer an Incoming Call
35
Answer a Call When in a Call
36
Answer Calls Automatically
36
Answer a Call on a Locked Phone
37
Answer an Intercom Call
37
Decline an Incoming Call
37
Holding and Resuming Calls
37
Hold a Call
37
Resume a Call
37
Call Application Switching Methods
38
Select an Available Call Application
38
Cycle through Available Call Applications
38
Calling Contacts from Directories
38
Call a Contact from a Directory
38
Call a Contact from a Directory Search
38
Placing Intercom Calls
39
Place an Intercom Call
39
Place an Intercom Call During a Call
39
Managing Multiple Calls
39
Manage a Call from the Calls Screen
40
Transferring Calls
40
Transfer a Call Using Blind Transfer
40
Transfer a Call Using Consultative Transfer
40
Cancel a Transfer
41
Mute the Microphones
41
Unmute the Microphones
41
Call Precedence and Preemption
41
Parking and Retrieving Calls on the Cisco Broadworks Server
41
Park a Call
42
Retrieve a Parked Call
42
Retrieve a Parked Call on Another Phone
42
Ignore a Parked Call
43
Managing Calls Remotely with Cisco Broadworks Server
43
Managing Calls with UC-One Broadworks Anywhere
43
Managing Calls with UC-One Remote Office
45
Ignoring or Rejecting Incoming Calls
46
Ignore or Silence an Incoming Call
46
Reject Incoming Calls
47
Automatically Reject Calls from a Contact
47
Rejecting Calls with Do Not Disturb
47
Reject Anonymous Calls
48
Recording Audio Calls
48
Guidelines When Recording Calls
49
Record a Call
49
Pause a Recording
49
Resume a Recording
49
Stop Recording
49
Record a Conference Call
50
Browse Recorded Calls
50
Play a Recorded Call
50
Pause and Resume Played Recordings
50
Stop Playing a Recording
51
Rename a Recording
51
Delete a Recording
51
Video Calls
52
Tips for Video Calls
52
Place a Video Call
52
Start Video During a Call
53
Stop Sending Video During a Call
53
Video Call Settings
53
Set the Call Rate for Video Calls
53
Stop Video for All Calls
54
Improve Video Clarity
54
Adjust Video Quality
54
Adjust the Video Display
55
Adjust the Camera Position During a Call
55
Changing the Video Call and Picture-In-Picture (PIP) Displays
56
Mixed Audio and Video Calls
57
No Video from the Far Side
57
Using a USB Camera with Your Phone
57
Use the Privacy Shutter on the Camera to Stop Sending Video
57
Camera Status Indicators and Messages
58
Managing Video Calls Without a USB Camera
59
Conference Calls
60
Audio Conference Calls
60
Initiate a Conference Call
60
Merge Calls into a Conference Call
60
End a Conference Call
60
Hold a Conference Call
61
Resume a Conference Call
61
Split a Conference Call
61
Shared Lines
62
Shared Line Limitations
62
Answering Calls on Shared Lines
62
Missed and Received Calls on Shared Lines
62
Hold a Call Privately on a Shared Line
62
Call Lists and Directories
64
Recent Calls
64
View Recent Calls
64
Sort Recent Call Entries
64
Sort Entries by Call Type
64
View Call Details
65
Edit a Recent Call Entry
65
Delete a Recent Call Entry
65
Save a Recent Call Entry
65
Favorites and Contact Lists
66
Managing Favorites
66
Using Buddy Lists
67
Contact Directory
69
Search for Contacts
69
Add a Contact to the Contact Directory
70
View Contact Information
70
Update Contact Information
70
Delete a Contact from the Contact Directory
70
Corporate Directory
71
Searching the Corporate Directory
71
Add Corporate Directory Contacts to the Local Directory
72
Accessing, Sending, and Broadcasting Messages
73
Accessing Voicemail
73
Access Voicemail Messages
73
Remove the Message Alert
73
Instant Messaging
74
Send Instant Messages
74
Read Instant Messages
74
Reply to Instant Messages
75
Delete Instant Messages
75
Broadcasting Messages with Group Paging
75
Send a Group Page
75
Send a Group Page with the Poly Control Panel
76
Receiving Pages
77
Group Paging Settings
77
Broadcasting Messages with Push-To-Talk
78
Send a PTT Broadcast
79
Receiving PTT Broadcasts
79
Reply to PTT Broadcasts
80
End PTT Broadcasts
81
Push-To-Talk Settings
81
Phone Settings
83
Password Required to Access Basic Settings
83
Set the Phone Language
83
Disable Call Waiting
83
Time and Date Display
83
Change the Time and Date Format
83
Disable the Time and Date Display
84
Backlight Intensity and Timeout
84
Set the Backlight Intensity
84
Set the Backlight Timeout
85
Changing Your Background
85
Change the Background Picture
85
Adding Personal Photos as Your Background
85
Reset Your Background
87
Screen Savers
87
Enable the Screen Saver
87
Use Personal Photos as Screen Savers
87
Disable the Screen Saver
88
Use Your Phone as a Digital Picture Frame
89
Picture Frame Options
89
Power Saving Mode
89
Change Your Office Hours for Power Saving Mode
90
Change Idle Timeouts for Power Saving Mode
90
Changing Audio Settings
91
Change Incoming Call Notifications
91
Set a Ringtone for Incoming Calls
91
Set a Ringtone for Individual Contacts
91
Change the Phone Volume
92
Updating Your Buddy Status
92
Update Your Buddy Status
92
Automatically Update Your Buddy Status
92
Security Classification
93
View the Security Classification for Your Phone
93
Modify Security Classification Level
93
Clear Call Logs and Contacts
93
Restrict Call Log and Contact Uploads
94
Phone Applications
95
Using the Calendar
95
Enter Your Microsoft Exchange Login Credentials
95
Log in to Exchange Using Web Sign-In
95
Open the Calendar
96
Display Meeting View on the Calendar
96
View Meeting Details
96
Join a Meeting from the Calendar
96
Navigating the Web
96
Open the Web Browser
97
Using the Launch Pad
97
Access the Launch Pad
98
Open Applications
98
Navigate the Launch Pad
98
Display the Launch Pad's Main Screen
98
Enable My Info Portal
99
Connecting Bluetooth and USB Devices
100
Connecting Bluetooth Devices
100
Enable Bluetooth
100
Using Bluetooth Devices on Your Phone
100
Using Electronic Hookswitch
103
USB Features on CCX Phones
105
Computer and Cable Requirements
105
USB Audio Mode
105
USB Phone Mode
106
Connecting to a Wireless Network
108
Connect to a Wireless Network
108
Disconnect from a Wireless Network
108
Remove a Saved Wireless Network
108
Cisco Broadworks Features
109
Broadsoft Directories
109
View a List of Broadsoft Contacts
109
Searching the Broadsoft Directory
109
Add Broadsoft Contacts to the Local Directory
110
Managing a Personal Broadsoft Directory
110
Managing UC-One Favorites and Contacts
111
UC-One Contacts' Presence Information
111
Viewing UC-One Contacts and Favorites
112
View Aggregated Self-Presence for Cisco Broadworks Lines
113
Filter UC-One Favorites
113
Search for UC-One Contacts
113
UC-One Simultaneous Ring
113
Create a Personal Ring Group
114
Add Numbers to Your Simultaneous Ring List
114
Delete Numbers from the Simultaneous Ring List
114
Cisco Broadworks Executive-Assistant
115
Executive Options
115
Assistant Options
116
Pick up a Held Executive Call on a Shared Line
118
Pick up a Held Executive Call on a Private Line
118
Barge in on an Executive Call
118
Access the Call Actions for Cisco Broadworks Dynamic Busy Lamp Field (BLF)
118
Ribbon Communications Features
120
Ribbon Communications Multiple Appearance Directory Number - Single Call Appearance
120
Placing a MADN Call
120
Answering a MADN Call
120
Barge in on an Active Call
121
Leave a Bridge Call
121
Resume a Held MADN Call
121
Enabling Privacy for MADN Calls
121
Managing the Ribbon Communications Address Books
123
Using the Global Address Book
123
Using the Personal Address Book
124
Poly CCX EM60 Expansion Module
126
Poly CCX EM60 Expansion Module Hardware
126
Compatible Base Profiles and Phone Models
127
CCX Power Usage
127
Poly CCX EM60 Expansion Module Power Limitations
128
Poly CCX EM60 Expansion Module Line Keys
129
Configure Preferred Home Screen Using a Configuration File
129
Configure Preferred Home Screen Using the Local Interface
129
Line Key Distribution Scenarios
130
Maintaining Your Phone
131
View Warnings
131
Remove Warnings
131
Reboot Your Phone
131
Update the Phone's Configuration
131
Test the Hardware
132
Clean the Touchscreen
132
View Software Details
133
Updating the Phone Software
133
Update the Phone Software
133
Exit the Software Update Notification
133
Postpone Software Updates
133
Resume a Postponed Software Update
134
CSTA Lines
134
Troubleshooting
135
Speakerphone
135
USB Port
135
Check the Status of the Calendar
135
View the GAB Status
135
View the PAB Status
136
Polycom Desktop Connector
136
Troubleshoot Audio and Echo Issues
136
Bluetooth Headset Issues
137
Recording Issues and Solutions
137
Reset the Phone to Factory Defaults
137
Getting Help
138
HP Inc. Addresses
138
Document Information
138

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