Download Print this page
Poly CCX 500 Manual

Poly CCX 500 Manual

Using with cloud voice, by bt
Hide thumbs Also See for CCX 500:

Advertisement

Poly CCX 500
A guide to using your phone with Cloud Voice

Advertisement

loading
Need help?

Need help?

Do you have a question about the CCX 500 and is the answer not in the manual?

Questions and answers

Jan Sluss
March 11, 2025

Can you answer another person's phone line from your phone?

1 comments:
Mr. Anderson
May 14, 2025

Yes, the Poly CCX 500 can answer another person's phone line if it is part of a shared line setup. Incoming calls to a shared line ring on all registered phones, and any of those phones can answer the call.

This answer is automatically generated

Subscribe to Our Youtube Channel

Summary of Contents for Poly CCX 500

  • Page 1 Poly CCX 500 A guide to using your phone with Cloud Voice...
  • Page 2: Table Of Contents

    Contents What’s in the box? Let’s get started Check you’re set up on Cloud Voice Getting to know your phone Phone display Using your phone General information...
  • Page 3: What's In The Box

    • Handset cord • Quick Start Guide • Power adapter • Wall mount bracket • Base stand Ethernet cable Handset cord Quick start guide Power adapter Wall mount bracket Base stand Poly CCX 500 and handset with handset cradle (Available without cradle)
  • Page 4: Let's Get Started

    Let’s get started Set up your phone Once you’ve unpacked your CCX 500, turn it upside down so you can see the ports. Then slot the phone stand into one of the slots, depending on which angle you prefer. Get connected Here’s how to connect your cables.
  • Page 5: Check You're Set Up On Cloud Voice

    Check you’re set up on Cloud Voice Your phone comes with Connect your headset If this happens, just give us a call on 0800 389 0537 and we’ll be able everything you need to get to help. Your phone works with wired set up on Cloud Voice.
  • Page 6: Getting To Know Your Phone

    USB port(s) Enables you to attach a USB flash drive or USB headset. Poly CCX 500 phones include one USB-A port and one USB-C port. Headset indicator Displays when the phone is powered on. The icon glows green or blue when a headset is connected and activated.
  • Page 7: Phone Display

    Phone display Your Poly CCX 500 has three main display screen views – Home, Calls and Lines. • Home is the default view, but otherwise press Home from any screen to get back to this screen. • For the Calls screen: when on the Home screen, select Place a Call.
  • Page 8 Icons and status indicators Here’s a table of the icons and status indicators that display on your phone screen. Icon Description Registered line Unregistered line Active call USB device attached Missed call Placed call Received call Call forwarding enabled Do Not Disturb (DND) enabled Bluetooth Configuration warning message...
  • Page 9: Using Your Phone

    Using your phone Time and date Transferring calls Cloud Voice automatically sets time You can transfer a call in two ways: by and date, but you can easily change the blind transfer, which transfers your format in phone by going into Settings active call as soon as the recipient’s and changing your preferences.
  • Page 10 Ending calls Contact directory Voicemail screen, press Contacts, and then select a contact to call them. You can end an active call in one of Your contact directory is managed by To access your voicemail, from the four different ways – by hanging up, Cloud Voice.
  • Page 11: General Information

    Guarantee emergency calls Clean the handset and base with a • The symbol shown here Your Poly CCX 500 is guaranteed for • Your Cloud Voice number is damp (not wet) cloth, or an antistatic and on your phone means...
  • Page 12 Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. ©...
Save PDF