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CyberData VoIP Intercom Operation Manual

Cyberdata voip intercom operations guide
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VoIP Intercom

Operations Guide

Part #010935
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
(831) 373-2601
930181B

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Summary of Contents for CyberData VoIP Intercom

  • Page 1: Operations Guide

    VoIP Intercom Operations Guide Part #010935 CyberData Corporation 2555 Garden Road Monterey, CA 93940 (831) 373-2601 930181B...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.

  • Page 3: Important Safety Instructions

    13. Prior to installation, consult local building and electrical code requirements. WARNING: The VoIP Intercom enclosure is not rated for any AC voltages! GENERAL ALERT GENERAL ALERT...

  • Page 4: Hazard Levels

    Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation General Alert This pictoral alert indicates a potentially hazardous situation. This alert will be followed by a hazard level heading and more specific information about the hazard.

  • Page 5: Revision History

    Revision History Revision CyberData Corporation Date Released Description of Changes 12/11/2007 This is the first release of this manual. 4/25/2008 Adds information about the Auxiliary Relay in "Auxiliary Relay", Figure Adds Important Safety Instructions section. Adds Figure 1-1, Figure Updates the Solarwinds TFTP Server freeware URL.
  • Page 6 CyberData Corporation 930181B Operations Guide...

  • Page 7: Table Of Contents

    2.2 Intercom Setup ...6 2.2.1 VoIP Intercom Connections ...6 2.2.2 Connecting a Device to the Relay ...7 2.2.3 Identifying the VoIP Intercom Connectors ...7 2.2.4 Call Button and Indicator Light ...10 2.2.5 Network Connectivity, and Data Rate ... 11 2.2.6 RTFM Switch Jumper ...13 2.2.7 Adjust the Volume ...15...
  • Page 8 CyberData Corporation 930181B Operations Guide...

  • Page 9: Chapter 1 Product Overview

    1.1 Typical System Installation Figure 1-1, Figure VoIP phone system. Figure 1-1. Typical Installation—Door Entry/Access Control Operations Guide 1-2, and Figure 1-3 illustrate how the VoIP Intercoms can be installed as part of a 930181B CyberData Corporation...
  • Page 10 Figure 1-2. Typical Installation—Mass Notification Figure 1-3. Typical Installation—Emergency Phone Warning Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages. Warning Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes.

  • Page 11: Product Features

    Facilitates Web-based firmware upgrades of the latest Intercom capabilities. Operations Guide Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. Backdoor VoIP Intercom Backdoor Backdoor 930181B Product Overview Product Features ●...

  • Page 12: Supported Sip Servers

    Speaker Output Network Rate Power Requirement Protocol Part Number Dimensions Weight Auxiliary Relay CyberData Corporation Specification 8 Watts Peak Power 10/100 Mbps 802.3af compliant or 5V at 1000 mA 010935 5” x 5” x 2.5” 1.6 lbs./shipping weight of 2.2 lbs.

  • Page 13: Chapter 2 Installing The Voip Intercom

    2 Installing the VoIP Intercom 2.1 Parts List Table 2-1 illustrates the SiP VoIP and PoE Speaker parts. Quantity Installation Quick Reference Guide Intercom Mounting Accessory Kit Operations Guide Table 2-1. Parts List Part Name Intercom Assembly 930181B Illustration CyberData Corporation...

  • Page 14: Intercom Setup

    2 = Power Ground Relay Contact: (1A at 30 VDC for continuous loads) 3 = Normally Open Common 4 = Normally Open Contact CyberData Corporation Figure 2-4. VoIP Intercom Connections WIRE IN, Accept Wire Range From 16-26 AWG 930181B Operations Guide...

  • Page 15: Connecting A Device To The Relay

    2-4). The relay contacts are limited to 1 amp at 30VDC. The relay on time is Warning Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages. Warning Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes.
  • Page 16 Installing the VoIP Intercom Intercom Setup Figure 2-5. J2, J5, and J6 Connector Locations Figure 2-6. J1 and J7 Connector Locations CyberData Corporation 930181B Operations Guide...
  • Page 17 Table 2-2. Connector Settings Setting Network Connection J-Tag (Factory only) Terminal Block (see the diagram above, Figure ??) Call-Button/LED interface Reset (Factory only) Microphone Interface Speaker Interface Console (Factory only) RTFM (describe in text) 930181B Installing the VoIP Intercom Intercom Setup CyberData Corporation...

  • Page 18: Call Button And Indicator Light

    Installing the VoIP Intercom Intercom Setup 2.2.4 Call Button and Indicator Light 2.2.4.1 Initial Power Upon initial power or reset, you will see the following: • The light is on. • The light will blink twice to indicate that the intercom has acquired its network settings and is operational.

  • Page 19: Network Connectivity, And Data Rate

    • It is orange at 100 Mbps. Ethernet Operations Guide Figure 2-9 Figure 2-10). The Link light changes color to confirm the Figure 2-9. Network Connector Prior to Installation 930181B Installing the VoIP Intercom Intercom Setup Activity Link CyberData Corporation...

  • Page 20: Verify Network Activity

    Installing the VoIP Intercom Intercom Setup 2.2.5.1 Verify Network Activity The square, yellow Activity light blinks when there is network activity. Figure 2-10. Network Connector CyberData Corporation 930181B Operations Guide...

  • Page 21: Rtfm Switch Jumper

    If you installed the RTFM jumper, and if you press the Call button for 10 seconds, the default factory settings will be restored. Operations Guide Figure 2-11) on the Intercom board to announce and confirm the Figure 2-11. RTFM Switch Jumper 930181B Installing the VoIP Intercom Intercom Setup CyberData Corporation...

  • Page 22: Restoring The Factory Default Settings

    Installing the VoIP Intercom Intercom Setup 2.2.6.2 Restoring the Factory Default Settings To restore the factory default settings: 1. Complete the steps in 2. Press and hold the Call button for 10 seconds. 3. When you hear the announcement, release the Call button. The factory default settings are restored, and the intercom will automatically restart.

  • Page 23: Adjust The Volume

    If you installed the RTFM jumper, and if you press the call button for 10 seconds, the default factory settings will be initiated. 2.2.7 Adjust the Volume You will be only able to adjust the volume through the network configuration page. Operations Guide Figure 2-12. RTFM Switch Jumper 930181B Installing the VoIP Intercom Intercom Setup CyberData Corporation...

  • Page 24: Configure The Intercom Parameters

    Installing the VoIP Intercom Configure the Intercom Parameters 2.3 Configure the Intercom Parameters To configure the Intercom online, use a standard web browser. Configure each Intercom and verify its operation before you mount it. When you are ready to mount...
  • Page 25 Shows the current volume level. Shows the current microphone gain level. Shows the current primary dial-out number Link to the Intercom Setup web page. Link to the Network Setup web page. 930181B Installing the VoIP Intercom Configure the Intercom Parameters Table 2-5. CyberData Corporation...

  • Page 26: Configure The Network Parameters

    Installing the VoIP Intercom Configure the Intercom Parameters Web Page Item 2.3.2 Configure the Network Parameters 1. Click the Network Setup button to open the Network Setup page 2. On the Network Setup page, enter values for the parameters indicated in...
  • Page 27 Link to the Intercom Setup page. Link to the SIP Setup page. Link to the Upgrade Firmware page. Link to the Home page. 930181B Installing the VoIP Intercom Configure the Intercom Parameters CyberData Corporation...

  • Page 28: Set Up The Intercom

    Installing the VoIP Intercom Configure the Intercom Parameters 2.3.3 Set up the Intercom 1. Click the Intercom Setup button to open the Intercom Setup page. See 2. On the Intercom Setup page, enter values for the parameters indicated in Web Page Item...

  • Page 29: Auxiliary Relay

    3. After changing the parameters, click Save Settings. 2.3.3.1 Auxiliary Relay The CyberData VoIP Intercom provides an auxiliary relay that allows you to control an auxiliary device co-located with the Intercom via DTMF tones sent from the default dial-out extension.

  • Page 30: Configure The Sip Parameters

    Installing the VoIP Intercom Configure the Intercom Parameters 2.3.4 Configure the SIP Parameters 1. Click SIP Setup to open the SIP Setup page Note For specific server configurations, go to the following URL: http://www.cyberdata.net/support/voip/intercom.html 2. On the SIP Setup page, enter values for the parameters indicated in...
  • Page 31 Link to the Intercom Setup page. Link to the Network Setup page. Link to the Upgrade Firmware page. Link to the Home page. 930181B Installing the VoIP Intercom Configure the Intercom Parameters CyberData Corporation...

  • Page 32: Upgrade The Firmware And Reboot The Intercom

    1. Set up a TFTP server. If you do not already have a TFTP server running on your network, see a TFTP 2. Retrieve the latest Intercom firmware from the CyberData website: http://www.cyberdata.net/support/voip/intercom.html 3. Unzip the Intercom version file. This file may contain the following: •...

  • Page 33: Reboot The Intercom

    Link to go to the SIP Setup page. Link to the Home page. Click on this button to reboot the system. Page". 930181B Installing the VoIP Intercom Upgrade the Firmware and Reboot the Intercom Section 2.3.1, "Log in to the (Figure 2-19).
  • Page 34 Installing the VoIP Intercom Upgrade the Firmware and Reboot the Intercom Figure 2-19. Reboot System Section 2. Click Reboot. A normal restart will occur. CyberData Corporation 930181B Operations Guide...

  • Page 35: Appendix A: Mounting The Intercom

    Table A-1. Drop Ceiling Mounting Components (Part of the Accessory Kit) Quantity 8-32 x 1/4" Flat Head Phillips Machine Screw Operations Guide A-1. Part Name Outlet Box Plugs Flush Mounting Plate 10-24 x 5/16" Pan Head Phillips Machine Screw 930181B Illustration CyberData Corporation...
  • Page 36 1. Plug the Ethernet cable into the Intercom Assembly (see Figure A-1). Section 2.2.5, "Network Connectivity, and Data Rate" explains how the Link and Status LEDs work. Figure A-1. Network Connector Prior to Installation Ethernet Activity Link CyberData Corporation 930181B Operations Guide...
  • Page 37 For wall mounting, use the two 8-32 X 1/4" FLAT HEAD PHILLIPS MACHINE SCREW and the one 10-24 X 5/16" PAN HEAD PHILLIPS MACHINE SCREW to secure the Intercom. Operations Guide Figure A-1. VoIP Intercom Assembly 930181B Mount the Intercom 4 x Mounting Screw...
  • Page 38 Otherwise, use the outlet box plug to plug the exit hole. Figure A-3 Not to Exceed 0.1" CyberData Corporation Figure A-2. Mounting the VoIP Intercom Assembly shows the restrictions of the pipe going into the box. Figure A-3. Pipe Restrictions 930181B...
  • Page 39 Mount the Intercom Figure A-4 shows how to properly mount the VoIP Intercom. Figure A-4. Mounting Flush Mounting Plate (2 x) Flat Head Phillips Machine Screw (2 x) Mounting Screw Not Provided Operations Guide 930181B CyberData Corporation...
  • Page 40 Mount the Intercom CyberData Corporation 930181B Operations Guide...

  • Page 41: Appendix B: Setting Up A Tftp Server

    Appendix B: Setting up a TFTP Server B.1 Set up a TFTP Server Upgrading the VoIP Intercom firmware requires a TFTP server on which you access the Web interface where you can upload the firmware files. B.1.1 In a LINUX Environment To set up a TFTP server on LINUX: 1.
  • Page 42 Set up a TFTP Server CyberData Corporation 930181B Operations Guide...

  • Page 43: Appendix C: Troubleshooting/Technical

    Phone: 831-373-2601, Extension 136 Email: RMA@CyberData.net When returning a product to CyberData, an approved CyberData RMA number must be printed on the outside of the original shipping package. No product will be accepted for return without an approved RMA number. Send the product, in its original package, to the following address:...

  • Page 44: Warranty

    CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail within the warranty period, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor.

  • Page 45: Index

    IP settings 16 network 18 SIP 22 using Web interface 16 configuration home page 16 CyberData contact information, corporate, sales, tech support, service 35 default gateway 16 intercom settings 37 IP address 14, 16 subnet mask 14, 16...
  • Page 46 5 product features 3 product overview product features 3 product specifications 4 supported protocols 3 CyberData Corporation supported SIP servers 4 typical system installation 1 product specifications 4 protocols supported 3 reboot 25 registration and expiration, SIP server lease 23...
  • Page 47 14, 16 web access username 14, 16 web configuration log in address 16 web-based intercom configuration 16 weight 4 Windows, setting up a TFTP server on 33 yellow act light 12 yellow link light 11 Operations Guide 930181B CyberData Corporation...
  • Page 48 CyberData Corporation 930181B Operations Guide...

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