Pantum BP5100 Series User Manual
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Pantum BP5100 Series User Manual

Pantum BP5100 Series User Manual

Monochrome laser printer
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Summary of Contents for Pantum BP5100 Series

  • Page 1 Monochrome Laser Printer...
  • Page 2 Version:V3.0 Disclaimer For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make changes to the User Guide. The information contained herein is subject to change without notice. Users are responsible for any damages arising from failing to follow this User Guide. Meanwhile, except the express warranty made in the product maintenance manual or service commitment, Zhuhai Pantum Electronics Co., Ltd.
  • Page 3 The product can be used safely in the tropical areas and the non- tropical areas at an altitude no higher than 3000 meters. Safety Precautions Disconnect the power supply The product should be placed close to or easily accessible to power sockets, so as to allow easy disconnection of power supply! Laser Safety The laser radiation is harmful to the human body.
  • Page 4 Safety Warning Please note the following safety warnings before using the printer: Warning There is high-voltage electrode inside the printer. Before cleaning the printer, make sure the power is turned off! Plugging and unplugging the power cord plug with a wet hand can result in an electric shock.
  • Page 5 Precautions Precautions before Using the Printer: 1. Read and understand all instructions; 2. Familiarize yourself with the basic principles associated with operating electrical appliances; 3. Comply with all warnings and instructions marked on the equipment or specified in the manual supplied with the equipment;...
  • Page 6 23. This product is sold as a complete machine. The consumers can go to Pantum Aftersales Service Centre to purchase parts they need. If the product sold is inconsistent with the package list, please go to the specified Aftersales Service Centre to solve the problem;...
  • Page 7 30. Shielded cables must be used with this unit to ensure compliance with the Class B FCC limits. 31. Administrative Regulations on Low Power Radio Waves Radiated Devices For any certified low-power RF devices, any company, firm, or user is not allowed to change the frequency, increase the power, or change the characteristics and functions of the original design without approval.
  • Page 8 Radio Equipment directive 2014/53/EU only for models ending with suffix “W”. The manufacturer of this product is: Zhuhai Pantum Electronics Co., Ltd., Building 02,06 and 08,No.888 Shengping Avenue, Pingsha Town, Zhuhai City, Guangdong Province, 519000 PR China.

  • Page 9: Table Of Contents

    Table of Contents 01Before Using the Printer ........................1 Product View ..........................1 Control Panel ..........................4 02Paper and Print Media ........................6 Paper Specification ........................6 Loading Paper ..........................7 Install the multipurpose feed tray ..................7 Installing automatic tray ....................... 9 Installing optional tray ......................
  • Page 10 Updating the optional tray status ..................35 09Troubleshooting ..........................37 Cleaning Jammed Paper ......................37 Paper jam of auto feed tray ....................37 Paper jam of manual feed tray ..................39 Middle jam ........................... 40 Paper jam of multipurpose feed tray ................. 43 Duplex Unit Jam ........................

  • Page 11: 01Before Using The Printer

    Before Using the Printer Product View Side view Output Bin For storing the printed paper. Control Panel Indicate printer status to conduct set operation. Output Tray To prevent the printed paper from falling. Front Cover To open the front cover to take out the laser toner cartridge. Multipurpose feed tray For placing media to be printed in multi-purpose tray.
  • Page 12 Adjust the paper length guide to match the paper length. multi-purpose tray NFC (Near Field Touch this label on mobile device to download or start Pantum Communication) label printer App and connect Wi-Fi Directly. 11 Front cover button of printer For opening and closing the front cover of the printer.
  • Page 13 Optional tray 1 Optional tray For placing media to be printed in optional tray. 2 Paper width guide of tray Slide paper width deflector to adapt to paper width. 3 Paper length guide of tray Slide paper length deflector to adapt to paper length. 4 A5/A6 stopper Install the stopper to match the A5 L/A6 paper size.

  • Page 14: Control Panel

    Control Panel The layout of the printer control panel is shown below: Name Functions LCD Display Display operation interface and product information. Wi-Fi indicator/save toner Indicate Wi-Fi connection status (applicable to Wi-Fi model only). indicator Indicate the on/off of save toner function Toner cartridge/status Indicate the status of toner cartridge and printer...
  • Page 15 connected or to disconnect Wi-Fi when it has already been connected (for models with Wi-Fi function only). Open save toner function(applicable to non-Wi-Fi model only). Cancel Execute cancel operation.

  • Page 16: 02Paper And Print Media

    Paper and Print Media Paper Specification Plain paper(70 105g/m²),thin paper(60 70g/m²),thick Paper(105 Media Type 120g/m²),Transparent film,Recycled Paper A4, Letter, Legal, Folio, Oficio, Statement, Executive, JIS B5, ISO B5, A5, Media size A5 L, A6, B6, 16K, Big 16K, 32K, Big 32K, Custom Automatic Feeder Tray Media weight...

  • Page 17: Loading Paper

    This may be due to incorrect operation, inappropriate temperature and humidity, or other factors beyond the control of Pantum. Before purchasing large quantities of print media, make sure that the print media meets the specifications specified in this User Guide.
  • Page 18 2. Slide the paper guide of the multipurpose feed tray to match both sides of the paper. Do not apply excessive force; otherwise, paper jamming or tilting may occur. 3. Unfold the stack of paper for feeding to avoid jamming or feeding error, place the side of paper to be printed upwards into the automatic feed tray.

  • Page 19: Installing Automatic Tray

    Installing automatic tray 1. Slide out the automatic feeder tray from the printer. 2. Slide the clip of extended tray of auto feed tray, paper length deflector and paper width deflector to the slot suitable for paper size, in order to match paper length and width. Note: •...
  • Page 20 3. Before loading paper, please unfold the stacked paper to avoid a paper jam or feed error, and then load the paper into the tray print-side down.The automatic feeder tray can be loaded up to 250 pages, 80g/m² paper. 4. Raise the output tray to avoid the printed paper from slipping and falling, or immediately remove the printed document after the printing is complete.

  • Page 21: Installing Optional Tray

    Installing optional tray Note: • For the installation of optional trays, please refer to “Installing optional tray” or the Installation Guide supplied with the optional trays. • Before you use it, please remove the A5/A6 stopper before loading paper. 1. Pull out the optional tray completely from the printer. 2.
  • Page 22 3. Before loading paper, please unfold the stacked paper to avoid a paper jam or feed error, and then load the paper into the tray print-side down. An optional tray can hold up to 550 pieces of 80g/m² paper. 4. Raise the output tray to avoid the printed paper from slipping and falling, or immediately remove the printed document after the printing is complete.

  • Page 23: 03Driver Installation And Uninstallation

    Connect the printer to computer via USB cable, then power the printer on. 3. Insert the accompanying installation disk into the computer CD drive, or log in to Pantum official website (www.pantum.com) to download the drive.

  • Page 24: Plug And Play Installation

    5. Click on “One-click installation” button under Wi-Fi to install the driver. Note:• You can put your mouse cursor in the "One-click installation" button to check the popup information in order to confirm if the current printer is the one you need to install through IP address before you click the button 6.

  • Page 25: Uninstall Driver

    The information on your computer screen may differ because of multiple operating systems. 1. Click "Go" - "Applications" - "Pantum" - "Utilities" - "Pantum Un-install Tool". 2. Delete the driver as instructed in the pop-up Uninstall window.

  • Page 26: 04Wired Network Setup (Applicable To Wired Network Models)

    Wired network setup (applicable to wired network models) In case printers support wired network printing, they can be connected to network to control printer to print in wired network mode. Set IP Address The IP address of the printer may be automatically obtained through DHCP function or set manually.

  • Page 27: 05Wireless Network Setup (Applicable To Wi-Fi Models)

    1) Windows system: Click the “Start menu” – “All programs” - “Pantum” Product name – “Wireless network setup tool”. 2) macOS system: click "Go" - "Applications" - "Pantum" - "Utilities" - "Wireless Network Configuration Tool" on the computer Finder menu bar. How to disable the Wi-Fi network connected 1.

  • Page 28: Web Server

    Web server You can manage printer setup via the embedded Web server. Visit the embedded Web server 1. Turn on the power of printer and computer. 2. Connect the printer to network to ensure that the printer is connected to the network where the computer is connected to 3.

  • Page 29: 07Print

    Print Print Function You can set the print function through "Start"-"Devices and Printers"- select corresponding printer- right click – set print function in "Printing preferences". Some functions are as follows: Functions Diagram Automatic Two-Sided Printing Collate Print Reverse Print N-in-1 Poster Print(for Windows Operation System only) Zoom Print...

  • Page 30: Automatic Two-Sided Printing

    Note: • Windows 7 is taken as example in the above description. • You can realize poster printing feature by selecting 2x2 poster printing in multipage. • You can enable Printing Preferences and click the Help button to view detailed function description.Please refer to “Open Help Document”...
  • Page 31 2. Make the backside of duplex unit up. 3. Adjust paper size slide to A4 or Letter position to finish setting up. 4. Install the duplex unit in the printer.

  • Page 32: Mute Printing

    How to carry out auto duplex printing 1. Open the print job to be printed from the application (such as a Notepad). 2. Select Print from the File menu. 3. Select printer of the corresponding model. 4. Single click “Preferences” for printing setup. 5.
  • Page 33 4. Tick “Mute printing” and click “Ok” to finish setup. 5. Open the printing work from the App, select a printer of the corresponding model and then set up printing according to needs. 6. Click “Print” to realize mute printing. Note: •...

  • Page 34: 08Routine Maintenance

    Routine Maintenance Note: • Printer appearance may differ because of different models and functions, so the schematic diagram is only for your reference. Cleaning the Printer Note: • Please use mild detergents. • Some parts of the printer may still be hot for a short period after use. When opening the front cover or rear cover to clean the parts inside the printer, please do not touch the parts in the shaded area as shown in the following picture.
  • Page 35 2. Open the front cover by pressing the front cover button, and take out the laser toner cartridge along the guide rail. Note: • When removing the toner cartridge, put the toner cartridge in a protective bag or wrap it with thick paper to avoid direct light damaging the toner cartridge.
  • Page 36 4. Wipe the LSU lens of printer gently with dry lint cloth. 5. Open the auto feed tray and wipe the pickup roller gently with dry lint cloth.

  • Page 37: Toner Cartridge And Drum Component Component Maintenance

    Toner cartridge and drum component component maintenance About toner cartridge and drum component component 1. Application and maintenance of toner cartridge Please use the original toner cartridge for better printing quality. Please pay attention to the following items while using the toner cartridge: •...

  • Page 38: Replace Toner Cartridge And Drum Component

    Replace toner cartridge and drum component Note: Please pay attention to the following matters before replacing toner cartridge: • Since there may be toner on the surface of toner cartridge, please pay attention while taking it out to avoid spattering. •...
  • Page 39 3. Press the blue button on the left side of drum component with left hand and lift the toner cartridge handle with right hand at the same time to take the toner cartridge out. 4. Open the package of the new toner cartridge and hold the toner cartridge handle to shake it left and right for 5 –...
  • Page 40 7. Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing. 8. Close the front cover. Drum component replacement steps: 1. Power off the printer.
  • Page 41 2. Open the front cover by pressing the front cover button, and take out the laser toner cartridge along the guide rail. 3. Press the blue button on the left side of drum component with left hand and lift the toner cartridge handle with right hand at the same time to take the toner cartridge out.
  • Page 42 5. Install the drum component along the inner track to finish installing toner cartridge. 6. Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing. 7. Close the front cover.

  • Page 43: Installing And Removing The Optional Tray

    Installing and removing the optional tray Installing optional tray This printer supports the use of optional trays, and can hold up to 2 optional trays. Each tray can hold up to 550 pieces of 80g/m² paper.If you want to buy optional trays, please contact the local dealer who has purchased the printer.

  • Page 44: Removing The Optional Tray

    5. Plug the power cord into the printer and turn on the power. After installing the optional tray, you need to update the printer status again (For how to update the printer status, see “Updating the optional tray status”) . Note: •...

  • Page 45: Updating The Optional Tray Status

    3. Lift the printer body with both hands and remove the optional trays. After removing the optional tray, you need to update the printer status again (For how to update the printer status, see “Updating the optional tray status”). Updating the optional tray status Each time you install/remove the optional trays, you need to manually update the printer driver status.Take Windows 7 as an example for this section.
  • Page 46 5. Click “Refresh Now-Check Printer” - “OK/Apply” to update the printer status.

  • Page 47: 09Troubleshooting

    Troubleshooting Please read this section carefully. It may help you to solve common problems encountered during the printing process. If the problems persist, please contact Pantum Aftersales Service Centre. Prior to handling common problems, first check that: • The power cord is connected correctly and the printer is powered on.
  • Page 48 2. Gently pull the jammed paper out. 3. After removing the jammed paper, reinsert the automatic tray into the printer; press the front cover button to open and close the front cover, and the printer will resume printing automatically.

  • Page 49: Paper Jam Of Manual Feed Tray

    Paper jam of manual feed tray 1. Gently pull the jammed paper out. 2. After removing the jammed paper, reload paper into the multi-purpose tray; press the front cover button to open and close the front cover, and the printer will resume printing.

  • Page 50: Middle Jam

    Middle jam Note: • When papers jammed in the middle are taken out, please pay attention and do not touch the shaded area shown below, in order to avoid burn. 1. Pull out the automatic tray.
  • Page 51 2. Gently pull the jammed paper out. 3. Installing automatic tray.
  • Page 52 4. Open the front cover by pressing the front cover button on printer. 5. Take the laser toner cartridge out along the track. (For the purpose of preventing printing quality from affecting by the exposure of photosensitive drum, please put the laser toner cartridge inside the protection bag or warp it with thick paper).

  • Page 53: Paper Jam Of Multipurpose Feed Tray

    7. After taking out papers jammed, install the laser toner cartridge again and close the front cover, then the printer will recover printing. Paper jam of multipurpose feed tray Note: • When papers jammed in fuser unit are taken out, please pay attention and do not touch the shaded area shown below in order to avoid burns.
  • Page 54 2. Open the fuser door using the handles on both sides. 3. Gently pull the jammed paper out. 4. After taking papers jammed out, close the back cover and open the front cover and then the printer will recover printing.

  • Page 55: Duplex Unit Jam

    Duplex Unit Jam 1. Remove the duplex printing unit from the back of the printer. 2. Remove the jammed paper from the duplex unit. 3. If the paper does not come out along with the duplex unit, open the tray and remove the jammed paper directly from the bottom.

  • Page 56: Paper Jam Of Optional Tray

    • If the printer still does not start printing, please check that all the jammed paper inside the printer has been cleared. • If you cannot remove the jammed paper yourself, please contact your local Pantum authorized repair center or send the printer to the nearest Pantum authorized service center for repair.
  • Page 57 3. After removing the jammed paper, reinsert the optional tray into the printer, and the printer will resume printing automatically. If paper cannot be seen in this area, stop and go to the next step: 1. Pull out the automatic tray.
  • Page 58 2. Remove the jammed paper from the automatic tray. 3. After removing the jammed paper, reinsert the automatic tray into the printer, and the printer will resume printing automatically.

  • Page 59: Software Failure

    Software Failure Problem Solution The printer icon does not appear in the Reinstall the printer driver. "Devices and Printers" folder. Ensure that the USB interface cable and the power cord are properly connected. The printer is in Ready mode but it will not If the failure still exists after restarting the printer, please perform any print job.

  • Page 60: Common Troubleshooting

    Common Troubleshooting Common Problems Problem Cause Solution Problems with the Printer The printer The cable between the computer and Disconnect and then reconnect the printer does the printer is not connected properly. cable. work Error in specifying the print port. Check the Windows printer settings to ensure The printer is offline and User Guide of that the print job has been sent to the correct...

  • Page 61: Image Defects

    Note: • If the problem persists, please contact the customer service center. See the Three Guarantees certificate for contact details. Image Defects Problem Cause Solution • The print media does not meet the • Please use proper print media usage specifications, for example the within the specification range.
  • Page 62 • Dirty toner cartridge. • Clean or replace toner cartridge. • Damaged inner parts of toner cartridge. • Clean the mirror of the laser at the • Dirty combining glass of inner laser of back of the printer. the machine. •...
  • Page 63 printout is dirty • Toner cartridge is improperly installed. • Install ink cartridge correctly. • Inner damage of toner cartridge. • It is suggested to replace the • Abnormal internal charging of machine original toner cartridge. or the toner cartridge is not charged. Whole page dark •...

  • Page 64: 10Product Specifications

    • Specification values vary slightly from printers with different models with different functions ,and product specifications vary from different countries and regions. • These values are based on the initial data. For more information about the latest specifications, please visit: www.pantum.com. Overview of the Specifications Product Size(W*D*H)
  • Page 65 USB 2.0(High Speed) Communication Wired network: IEEE 802.3 10/100/1000Base-Tx interface Wi-Fi (2.4G/5G): IEEE 802.11a/b/g/n (support WPS) NFC : 13.56MHZ Wi-Fi 2.4GHz : 2412MHz - 2472MHz Frequency Band Wi-Fi 5GHz : 5180MHz - 5700MHz Wi-Fi 5.8GHz : 5745MHz - 5825MHz Note The above frequency bands are common frequency bands, and different markets will restrict the use of certain frequency bands according to the country's regulatory requirements.

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