Nexcom Rma Policy - Nexcom NISE 3110 User Manual

Warranty and RMA

NEXCOM RMA Policy

1.Warranty Period
NEXCOM manufactures products that are new or equivalent to new in accordance
with industry standard. NEXCOM warrants that products will be free from defect
in material and workmanship for 24 months beginning on the date of invoice
by NEXCOM. HCP series products (Blade Server) which are manufactured by
NEXCOM are covered by a three year warranty period.
2. RMA (Return Merchandise Authorization)
Customers shall enclose the "NEXCOM RMA Service Form" with the returned
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packages.
Customers must collect all the information about the problems encountered
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and note anything abnormal or, print out any on-screen messages, and
describe the problems on the "NEXCOM RMA Service Form" for the RMA
number apply process.
Customers can send back the faulty products with or, without accessories
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(manuals,cable, etc.) and any unnecessary components from the card, such
as CPU and RAM.
If the components were suspected as part of the problems, please note clearly
that which components are included. Otherwise, NEXCOM is not responsible
for the devices/parts.
Customers are responsible to for the safe packaging of defective products are
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durable enough to be resistant against further damage and deterioration dur-
ing transportation. In case of damages occurred during the transportation, the
repair is treated as "Out of Warranty."
Copyright © 2006 NEXCOM International Co., LTD. All rights reserved
? 2.5 Any products returned by NEXCOM to other locations besides the cus-
tomers' site will bear an extra charge and will be billed to the customer.
3. Repair service charges for out of warranty products
NEXCOM will charge for out of warranty products in two categories, one is basic
diagnostic fee and another is component (product) fee.
System level
? Component fee: NEXCOM will only charge for main components, such as
SMD chip, BGA chip, etc. Passive components will be repaired for free, ex:
resistor, capacitor.
? Items will be replaced with NEXCOM products if the original one is not able to
be repaired. Ex: motherboard, power supply, etc.
? Replaced with 3rd party products if needed.
If RMA goods can not be repaired, NEXCOM will return it to customer without
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any charge.
Board level
Component fee: NEXCOM will only charge for main components, such as
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SMD chip, BGA chip, etc. Passive components will be repaired for free, ex:
resistors, capacitors.
If RMA goods can not be repaired, NEXCOM will return it to customer without
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any charge.
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NISE3110 User Manual