Mitel 6930 SIP User Manual
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Mitel 6930 SIP User Manual

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MIVOICE OFFICE 400
MITEL 6930 SIP
USER GUIDE
eud-1764_en / 1.0 – R5.0 HF1 – 08.2017

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  • Page 1 MIVOICE OFFICE 400 MITEL 6930 SIP USER GUIDE eud-1764_en / 1.0 – R5.0 HF1 – 08.2017...
  • Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affili- ates and subsidiaries assume no responsibility for any errors or omissions in this docu- ment.

  • Page 3: Welcome

    Mitel eDocs. This user's guide is relevant only for Mitel SIP phones con- nected to a MiVoice Office 400 communication system. Other user’s guides are available for operation on other communication systems or for direct operation via a SIP provider.

  • Page 4: Safety Information

    Deposit it at a return centre. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 5: Document Information

    • Valid as of: MiVoice Office 400 R5.0 HF1 • Document date: 08.2017 • In PDF Viewer, click on this link to download the latest version of this document: https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1764_en.pdf?get&DNR=eud-1764 or find the document on: Mitel eDocs. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 6: Table Of Contents

    Line key on a key telephone ......77 Using functions with Mitel OpenCount ....78 MobileLink .
  • Page 7 About Mitel ........

  • Page 8: Information As To The Mivoice Office 400 Communication System

    • An announcement will be indicated on all phones which support announcements. • Fast Take (*88) allows you to take an active connection from one phone or an incoming call to another phone on one of your phones. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 9 Refer to the Self Service Portal online help for further information on a specific topic. Contact your system administrator to access to the Self Service Portal. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 10: Keys, Display, And Menu Guidance

    Accessory support ......22 Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 11: Key Designations And Sockets

    The following figure shows the keys on the phone. T1..T40 S1...S24 Mitel 6930 SIP Phone The following table describes the keys on the Mitel 6930 SIP phone with regard to the figure: Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 12 • Activating/deactivating open listening Loudspeaker/headset • Activating/deactivating handset microphone key with LED • Activating/deactivating headset microphone Hash key Entering # or special characters Alphanumeric keys (A-Z, Entering characters and digits a-z, 0-9) Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 13 • Integrated Bluetooth module 4.1 • GigE dual connection for PC and LAN • Connection for headset • Connection for PoE, class 3 • Connection for wall mounting • Connection for magnetic keyboard Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 14: Display Symbols

    Ethernet or if one or more expansion key modules are connected. In order to be able to use the USB connection, you must power your phone using PoE+ or the power supply available as an option. Call recording activated Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 15 Outgoing call Call on hold Active conference More keys available Voice message unread Voice message retrieved Voice Mail mode: Recording allowed Voice Mail mode: Recording not allowed Presence state Available (default) Meeting Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 16: Operating Your Phone

    The system menu is accessed using the softkey Menu. This contains the following menu entries. Refer to the relevant chapters of this user’s guide for further information on these menu entries. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 17 A menu can have several sub-menus. Press the suggested softkey to access the sub-menu or the selection of available editing options or to carry out the action. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 18 T1 to T44. You can also con- figure busy lamp field on the keys of Mitel M695 expansion key module. The key configuration is not made directly on the phone. Available settings for the key configuration: •...
  • Page 19 Keys, Display, and Menu Guidance Function key Mitel 6930 SIP Mitel 6930 SIP if defined as free seating phone Key S3 Take (pick up own call) Request a callback Key S4 Call routing menu Empty Key S5 Empty Empty Key S6...
  • Page 20 Confirming entries: To confirm an entry or selection, use the Select soft- key. Closing editor without saving: To cancel an entry without saving or to go back to the idle state in the menu, use the Back softkey. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 21 If your system administrator selected the call list display type Picture ID (see chapter "Editing options for the call list", page 72), the LED lights up only when you press the call list key. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 22: Accessory Support

    • The configurable keys of the module are operated the same way as the configurable keys of your phone. • The image icons for the busy lamp field keys do not appear on the Mitel M695 expansion module. The expansion module shows only icons with the initial letters.
  • Page 23 2, 3 Mitel Wireless LAN Adapter The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless connectivity functionality to your Mitel 6930 SIP phone. It allows your Ethernet-enabled phone to join a secure, high-speed network. It is soft- ware transparent, that is, to use the adapter, no changes to drivers, man- agement tools, or applications are needed.
  • Page 24 • Simple to set up and use: It is easy to set up the adapter using the enclosed network setup cable. No special drivers or software are required. • Enterprise security: The Mitel Wireless LAN Adapter supports the fol- lowing security functions: – WEP (64 Bit/128 Bit) –...
  • Page 25 Mitel Cordless Bluetooth Handset The Mitel 6930 SIP phone provides support for the optional Mitel cordless Bluetooth handset. With a potential range of up to 10 meters (30 feet), the Bluetooth handset offers convenience and corridor mobility for Mitel 6930 SIP phone users.
  • Page 26 Keys, Display, and Menu Guidance Mitel Cordless Bluetooth handset Blue-Indicates that the handset is in use. Green-Indicates that the handset battery is charg- ing. Lifting the handset from the cradle activates the handset. If the handset is already out of the cra- dle, pressing the Hookswitch key is equivalent to taking the handset off the hook.
  • Page 27 • The phone supplies power to the keypad. Notes: • Mitel K680 settings in the menu are only available if a Mitel K680 is con- nected. • The Mitel K680 is a local module and is not controlled via the MiVoice Office 400 communication system.
  • Page 28 Keys, Display, and Menu Guidance Activating/deactivating Directory Lookup with Mitel K680: Press the Option key. Scroll to Phone book and press the selection key. Scroll to Keypad search and activate/deactivate the keypad search. Mitel K680 QWERTY & Backspace Caps Lock Enter “...
  • Page 29 Mitel K680 QWERTZ ° § & “ ß ¨ € ¨ ¨ ‘ > < μ Tab key Caps lock Shift key Navigation keys Space key Alt key Enter key Del (backspace) Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 30 It is simple to set up and features intuitive call control functions for rapid user adoption. With its adjustable ringtone volume and five different selectable ringtones, the Mitel Integrated DECT headset makes it easy for users to identify that it is their phone ringing–and not their col- league’s–which is particularly important in large-scale wireless deploy-...
  • Page 31 You can now walk and talk up to 350 feet (120 meters) away from your desk, which improves collaboration, multi- tasking, and productivity. The headset is compatible with Mitel 6930 SIP phones. Before you con- nect the Mitel Integrated headset to phone, ensure that you disconnect all other headsets.

  • Page 32: Phoning

    Line key on a key telephone ..... 77 Using functions with Mitel OpenCount ....78 MobileLink .

  • Page 33: Making Calls

    If you merely replace the handset, the phone switches to the hands-free mode. Ending a call: Place the handset on its cradle, or, press the End Call softkey, or press the End key. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 34 Automatic hands-free is only activated when you are receiving an announcement. Automatic hands-free is always activated. Your phone signals an incoming call with two short signal tones and then switches to hands-free mode automatically. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 35 Switching the microphone on and off during a call: Activate: Press Microphone key. Deactivate: Press the Microphone key once again. ➔ Microphone is activated/deactivated, the LED on the Microphone key flashes/does not flash. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 36: Initiating Calls

    The number is not dialled until you go off-hook, for example by picking up the handset. Dialling with the phone number: Pick up the handset or press the Dial softkey. Press the digit keys of the phone number. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 37 If the contact has multiple phone numbers defined, press the navigation key to navigate to the required number. Press the Dial softkey or the Select button or the Loudspeaker/Headset button, or pick up the handset to dial the contact’s phone number. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 38 An individual call list contains a maximum of 30 entries. More information on call lists can be found in chapter "Editing options for the call list", page 72. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 39 A list of the most recent dialed numbers (including the presence status of the contact) is displayed. Use the up and down navigation keys to scroll through the entries and select the user you want. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 40 (two top softkeys configured as line keys) with LED. Your system administrator can set up to ten additional line keys (twelve in total). The actual number of line keys depends on the system configuration. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 41 The phone number is dialled. The LED on the line key lights up. Activating another Mitel phone for making calls You want to make a call on another Mitel phone using your personal set- tings, for example on a colleague’s phone or in a meeting room.
  • Page 42 If the user declines the call request or if the function call waiting cannot be exe- cuted, the connection is separated (busy tone) or the call is redirected to a pre- defined phone, depending on the system configuration. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 43: Using Functions Before/While In A Call

    If the called party does not answer, you can also request a callback. The user then obtains a message indicating your call- back request on his display. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 44 CTI client, for example the Mitel OfficeSuite. Answering the callback request: Enter a phone number in call preparation. Pick up the handset or press the Dial softkey. Note: You cannot delete a callback request. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 45 Putting a call partner on hold You want to briefly interrupt the active call. You can put the call party on hold and then take them back again on the same phone. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 46 Enquiry call during a call You want to call someone else briefly without losing your current call part- ner. Then you want to resume your conversation with your original call partner. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 47 You can also broker between conference parties as a group and an enquiry call party. Note: See chapter "Enquiry call during a call", page 46 for enquiry calls. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 48 • You can change the procedure by first starting an enquiry call before you set up a conference. Leaving a conference call: Put the handset on-hook or press the End key. ➔ The other conference parties remain in the call. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 49 Recall: If the other party does not answer, the call comes back to your phone. Note: You can change the procedure by first starting an enquiry call before call trans- fer. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 50 In addition to normal announcements, the MiVoice Office 400 communica- tion system also allows for emergency announcements. It differs from a normal announcement in the following aspects: • You cannot reply to or stop an emergency announcement. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 51 • You cannot block an emergency announcement. • An emergency announcement may only be executed using function codes. You will find a list of all function codes in the user's guide “Fea- tures Overview Mitel 415/430/470” on the Mitel DocFinder.
  • Page 52 You can start recording calls in the following situations: • during an active call; • During a conference call (with maximum two participants) • During an incoming/outgoing call • in call preparation; • During dialling with a busy line. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 53 As an alternative to the usual ring, your phone has a discreet ring option. If you have activated discreet ring, the phone only rings once. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 54 ➔ The function is activated/deactivated, is displayed on the status bar and the LED on the function key lights up/does not light up. Your callers hear the busy tone. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 55 Another user can connect to your active call and listen to the conversation without you or your call party noticing. Unlike with intrusion, there is neither a display nor a sound signal to indicate use of the function. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 56: Using Further Functions

    Your system administrator set up multiple phones with the same phone number in the one number user concept for you (see chapter"One number user concept", page 8). The system administrator has also assigned you Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 57 You can also store your individual call routing profiles over the Self Service Portal on a function key and quickly activate or deactivate your desired call routing profile by simply pressing that key. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 58 PIN, see chapter "Changing the PIN", page 94). You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment", page 102). Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 59 3. Confirm the security prompt with the softkey. Note: Use the following function codes (see also Features Overview Mitel 415/430/470 user guide on the Mitel DocFinder), to activate or deactivate the phone lock for all phones within the one number user concept (see "One num- ber user concept", page 8):...
  • Page 60 • After certain time after log in (e.g. six hours and 30 minutes). • At a certain time (e.g. 6:30 p.m.) Notes: • If no user is currently logged in a free seating phone, possibly only emergency calls are allowed. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 61 Alarm cancellation delay: Your system administrator can set a delay (1- 60 seconds, depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hot- line destination number.

  • Page 62: Overview Of Available Functions

    Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). • You will find a list of all function codes in the user's guide “Features Overview Mitel 415/430/470” on the Mitel DocFinder. Please note than function codes can only be used as prefix dialling on your phone.
  • Page 63 When this function is on, the phone only rings once. For further information, please see "Activating dis- creet ring", page 53. Do not disturb (busy) Your phone does not ring and is set to busy for on/off incoming calls. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 64 Direct access to the system menu Call routing (see menu chapter "Activating personal call routing", page 56). Personal call routing Activate/deactivate call routing profile (under the one on/off number user concept). Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 65 43). Ring Alone on/off This function lets you specify which of your phones signals incoming calls acoustically (as part of the one-number user concept, see chapter "Activating Ring Alone", page 58). Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 66 Log in/out of a user group. In the user group incoming and internal calls are routed to a group of internal destinations according to a preconfigured call distri- bution. Voice mail greeting on/off Activates/deactivates a selected voice mail greeting. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 67: Organising Absences From The Desk

    Absent Meeting Busy Not available You can call up the presence of the user you want in the following situa- tions. • in a call list • in the presence menu. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 68 The time or date or both can be given as an option. Depending on voice mail configuration, your caller then immediately has the possibility of leaving a message. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 69 "Configuring presence profile", page 99. Note: If your Outlook calendar is not synchronised through Mitel Open Interfaces Platform (OIP) with your communication server, you have to manually enter and delete the time and date.
  • Page 70 Operation of call forwarding is available via the system menu, a function key (see chapter "Configuring keys", page 101), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 71 Press the function key for Menu. Scroll to Call forwarding and press the Select softkey. Select the option Call forwarding off and confirm with the Select softkey. ➔ The call forwarding is deactivated. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 72: Operating Call Lists And Voice Messages

    The call lists can be operated via the system menu, the call list key, or a function key (see "Configuring keys", page 101). More information on call lists can be found in chapter "Selecting from the call list", page 38. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 73 "Managing personal voice mail greeting", page 98). Detail Available detailed information: • Call number / name • Call date and time A voice message to a group voice mail is signalled by Delete Delete voice message Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 74 Deleting a voice message: Select the entry you want and press the Delete softkey. Deleting all voice messages: Select an entry and delete all entries with the Delete all softkey. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 75: Organisation Within The Team (Busy Lamp Field)

    This is indicated by the circle on the phone. The green circle indicates the team partner as available, grey as absent, yellow as in a meeting, red as busy, and black as not available. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 76 • A busy lamp field can be saved only on function keys T1 to T20 and on the Mitel M695 expansion module. • The Mitel M695 expansion module does not show image icons; it shows only icons with the initial letters.

  • Page 77: Line Key On A Key Telephone

    Connection to the KT line with the highest priority. 1. Press KT line key. ➔ KT line is selected. 2. Pick up the handset. ➔ Connection to the selected KT line. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 78: Using Functions With Mitel Opencount

    Office 400 communication system and enables the logging, the administration, and the analysis of all call and connection data. If a Mitel OpenCount is integrated into your MiVoice Office 400 com- munication system, the following additional feature is also available on your phone.

  • Page 79: Mobilelink

    You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment", page 102). For further information, please see the product-specific user guides for Mitel OpenCount on our website (www.mitel.com) or contact your system administrator. Activating/deactivating PIN call:...
  • Page 80 Bluetooth device. Press the Ok button to acknowledge the successful connection. ➔ The connected Bluetooth device is added to the list of Paired Devices and is ready to use. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 81 You can also manually synchronize or update your mobile contacts. To manually synchronize or update your mobile contacts: Ensure that you have paired your mobile phone with your Mitel 6930 SIP phone. See "Pairing a mobile phone using Bluetooth", page 80.
  • Page 82 Push Call softkey to push the audio from your phone to your mobile phone. Press the MobileLink key to pull the mobile call audio from your mobile phone to the phone. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 83: Bluetooth

    Ensure Bluetooth functionality is enabled. If it is not enabled, Press Turn on soft- key to enable Bluetooth functionality. If required, scroll to Available Devices to view the list of discoverable Bluetooth devices. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 84 Press the settings key on the phone to enter the static settings menu. Scroll to the Bluetooth icon and press Select softkey. Ensure Bluetooth functionality is enabled. If it is not enabled, Press Turn on soft- key to enable Bluetooth functionality. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 85 Turn on soft- key to enable Bluetooth functionality. Select the Bluetooth device you want to connect and press the Connect softkey. ➔ The Bluetooth device is connected and is ready to use. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 86: Personalizing Your Phone

    Configuring keys ......101 Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 87: Configuring The Display

    Set the desired mode using the horizontal navigation key and confirm with the Save softkey. Setting the duration for the screen saver: Enter the desired time in seconds in the input field and confirm with the Save softkey. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 88: Configuring The Audio Properties

    Setting the ringing properties You want to change the way in which your phone rings. Available settings: Ring tones Description Ring tonesRing tone mode • Ring tone 1...15 Selection of available ring melodies. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 89 (default) hands-free system. • Press the loudspeaker/headset key when in handset mode to switch to hands-free mode. • Pick up the handset when in hands-free mode to switch to handset mode. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 90 • To find out how to make phone calls with the headset, refer to "Using a headset", page 36. • More information on the function Automatic hands-free can be found in chapter "Using your phone in hands-free mode", page 34. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 91 Activate/deactivate Bluetooth mode: 1. Press Bluetooth. 2. Activate: Bluetooth-move the slider to the right. Deactivate: Bluetooth-move the slider to the left. ➔ Bluetooth mode is activated ( is displayed in the status line)/deactivated. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 92: Configuring General Phone Settings

    If your desired language is available, but is not displayed or displayed only in parts, you have to restart your phone (see chapter "Restart phone", page 95). Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 93 As system administrator or technician, you can make global settings for the time and date for all Mitel SIP phones in the MiVoice Office 400 com- munication system. If no NTP time server is entered in the communication system, then you can also make these settings over the phone.
  • Page 94 PIN. The PIN on your phone is changed using the Self Service Portal only. For more information about the Self Ser- vice Portal, please refer to "MiVoice Office 400 Self Service Portal", page 9. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 95 Settings are displayed. Restart phone You want to restart your phone. You have to restart your phone after the following actions: • Installing a new language package. • Updating the newly selected language. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 96: Protecting Yourself Against Calls

    • Call waiting • Intrusion • Call forwarding • Announcement • Fast take • Remote control Your system administrator can set the MiVoice Office 400 communication system to ignoring this call waiting block. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 97: Phone Book Management

    The local phone book is not supported by the MiVoice Office 400 commu- nication system. This implies that contacts saved in this local phone book are only available on your Mitel SIP phone. The search function in the sys- tem phone book (quickdial and dialling by name) does not search in the local phone book.

  • Page 98: Configuring Voice Mail

    (see chapter "Configuring keys", page 101), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). Learn about options for editing voice messages in chapter "Editing options for voice messages", page 73. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 99: Configuring Presence Profile

    This may be a call forwarding to a voice mail and/or a prede- fined personal call routing. For each of these presence profiles you can make the following settings: Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 100 This setting is not available in the Available presence profile. More information can be found under "Absence information", page 68. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 101: Configuring Keys

    This section explains how to assign call numbers, functions and busy lamp fields to a key. Available keys You can select the following keys for configuration purposes: Description Softkey You can store call numbers or functions on a softkey. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 102 Team keys are only possible on func- tion keys T1 to T44. You can also configure busy lamp field on the keys of Mitel M695 expansion module. make external calls, and answer external and internal calls and put them...

  • Page 103: Operator Phone

    Operator phone This section explains the options provided by your Mitel 6930 SIP phone when it is registered on the sys- tem as an operator phone. Operator phone ....... 104 Setting the operator phone .

  • Page 104: Operator Phone

    The upper softkey displays an icon that shows the state of the call, and the name, or number of the caller. The lower softkey displays additional information about the call. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 105 The key has an icon that displays the total number of internal and external calls in the queue. The key also dis- plays additional information such as number of external calls and the Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 106: Setting The Operator Phone

    You can configure up to 10 operator keys on the operator phone. Adding and setting the operator phone keys You can make a number of settings that affect the phone's response when someone calls on an operator key. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 107: Using An Operator Phone

    To answer the call on an operator key, press the top half of the operator key. If you receive a call when your phone is in idle state, this call is signalled on the first operator key of your phone. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 108 The phone number is dialled. Talk to the caller in a handsfree mode or pick up the handset to converse in handset mode.The icon on the phone displays information about the call: whether the call is intended for company A, or intended for company B. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 109 You are now connected back through to the parked call. Hold/Transfer/Conference Holding a call, transferring a call, and making a conference call are done in a normal way. For more information, see the chapter "Phoning", page 32). Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 110 • The call charges are recorded separately for each company. • A substitution will apply equally to both companies. Make a call on behalf of company A or B Press a free operator key. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 111 Operator phone Select company A or B for the outgoing call. Enter the caller’s phone number. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 112: Product And Safety Information, Legal Information

    Safety information ......113 About Mitel ........113 Product information .

  • Page 113: Safety Information

    With more than US$1 billion in combined annual revenue, 60 million customers world- wide, and #1 market share in Western Europe, Mitel is a clear market leader in business communications. For more information, go to www.mitel.com.
  • Page 114 This product may integrate programs, licensed to Mitel by third party suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are...

  • Page 115: Data Protection

    The MiVoice Office 400 communication solution comprises features which allow calls to be monitored and recorded without the call parties noticing. Please note that these features can only be used in compliance with national data protection provisions. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...

  • Page 116: Limited Warranties

    Mitel's authorized, written functional specification relating to such products during a one (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period.
  • Page 117 Product and safety information, legal information Exclusions Mitel does not warrant its products to be compatible with the equipment of any particular telephone company. This warranty does not extend to dam- age to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the product is in your possession.
  • Page 118 (1) year period from the date of original purchase ("Warranty Period"). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy under this limited warranty, either repair or replace the product at no charge, if returned within the warranty period.
  • Page 119 Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
  • Page 120 Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 121: Regulatory Notices

    Regulatory notices For EU and Switzerland CE conformity Mitel Schweiz AG hereby declares that the MiVoice Office 400 products • conform to the basic requirements and other relevant stipulations of EMC (2014/30/EU) and LVD (2014/35/EU) directives. • are manufactured in conformity with RoHS according to Directive 2011/65/EU.
  • Page 122 There are no user serviceable parts within this equipment. Refer all servic- ing to a MITEL authorized repair facility or to MITEL Incorporated. If you require a MITEL return authorization number, or information on obtaining service or repairs, please contact MITEL at the following telephone num-...
  • Page 123 However, there is no guar- antee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television recep- Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 124 Users should ensure for their own protection that the electrical ground con- nections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Mitel 6930 SIP eud-1764/1.0 – R5.0 HF1 – 08.2017...
  • Page 125 The Ringer Equivalence Number is 0.1. There are no user serviceable parts within this equipment. Refer all servic- ing to a MITEL authorized repair facility or to MITEL Corporation. If you require a MITEL return authorization number, or information on obtaining...
  • Page 126 México, D.F. - CP 05120 Supply Voltage: 110-240 VAC Frequency: 50-60 Hz Current consumption maximum: • Mitel 415/430: 1.5 A • Mitel 470: 2.2 A For New Zealand customers General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.

  • Page 127: Index

    About Mitel ..... . 113 Call properties ....88 Absence information, setting .
  • Page 128 – legend ......11 – Mitel M680 ..... 22 –...
  • Page 129 PIN: Mitel M680 ..... . . 22 – changing ..... . . 94 –...
  • Page 130 Busy lamp field . 75 see: Text: – correcting ..... . 20 Mitel 6930 SIP eud-1764/0.1 DRAFT – R5.0 HF1 – 08.2017...
  • Page 131 © Copyright 2017 Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trade- marks of Mitel Networks Corporation. mitel.com Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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