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Mitel 6930 User Manual

Mitel 6930 User Manual

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Mitel 6930/6930w IP Phone
User Guide
Release 2.2
Version 1.0
58016882 REV00
December 2023

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  • Page 1 Mitel 6930/6930w IP Phone User Guide Release 2.2 Version 1.0 58016882 REV00 December 2023...
  • Page 2 ).The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    Contents 1 WHAT’S NEW..................1 2 Welcome....................2 2.1 About this guide........................... 4 2.2 Supporting documentation......................4 2.3 Phone features..........................4 2.4 Installation and setup........................6 2.5 Tips for your comfort and safety....................6 2.5.1 Don’t cradle the handset....................6 2.5.2 Protect your hearing......................7 2.5.3 Adjust the viewing angle....................7 3 Phone keys....................
  • Page 4 5.7 Display............................53 5.8 Voice Services..........................55 5.9 Diagnostics..........................55 5.10 Wi-Fi............................56 5.10.1 Connecting to Wi-Fi on 6930 IP Phone.................56 5.10.2 Connecting to Wi-Fi on 6930w IP Phone..............60 5.11 Restart............................72 6 Configuring and using programmable keys........74 6.1 LED Indicator..........................75 6.2 Speed Call..........................75...
  • Page 5 11.3.6 Adding an entry to Contacts..................143 11.3.7 Deleting mobile call history and missed calls.............. 144 11.4 Answering an incoming mobile call using your Mitel MiVoice 6930 IP phone......146 11.5 Moving audio from an active mobile call between your mobile phone and Mitel MiVoice 6930 IP phone..........................
  • Page 6 14.1 Exclusions..........................184 14.2 Warranty repair services......................184 14.3 After warranty service......................185...

  • Page 7: What's New

    WHAT’S NEW This section describes the new features or enhancements in MiNET Release 2.2 The following table summarizes each new feature or enhancement and provides a link to more information about the feature. FEATURE/ENHANCEMENT DESCRIPTION LOCATION Page switch for incoming calls When the "Auto Pagination"...

  • Page 8: Welcome

    Tips for your comfort and safety 6930 IP Phone The Mitel MiVoice 6930 IP phone is a premium feature-rich phone with a large color display that delivers graphically rich applications. The Mitel MiVoice 6930 IP phone provides 12 programmable self-labeling keys allowing up to 72 functions and five intuitive state sensitive softkeys.
  • Page 9 The handset’s smooth surfaces and hard-wired cord make for easy cleaning, facilitating a more hygienic device. To differentiate between the 6930 IP Phone and 6930Lt IP Phone, the Mitel shield icon is added to the phone, handset, and screensaver to indicate that the phone is built from plastics protected with the antimicrobial technology.

  • Page 10: About This Guide

    6930w IP Phone A new variant of the 6930 IP Phone is available called the 6930w IP Phone. The 6930w IP Phone is physically identical to the 6930 IP Phone. There are new features supported by the 6930w IP Phone relative to the 6930 IP Phone, namely embedded Wi-Fi, Bluetooth 5.0, X, IEEE 802.3az standard (Energy...
  • Page 11 Welcome Feature 6930 IP Phone 6930w IP Phone Display 4.3” WQVGA (480x272) color 4.3" WQVGA (480x272) color TFT LCD display with brightness TFT LCD display with brightness controls controls Programmable Keys 12 top softkeys 12 top softkeys Context Sensitive Keys...

  • Page 12: Installation And Setup

    6930 IP Phone with Bluetooth capability. Installation and setup Please refer to the Mitel MiVoice 6930 IP Phone Installation Guide included with your phone for basic installation and physical setup information. Tips for your comfort and safety 2.5.1...

  • Page 13: Protect Your Hearing

    2.5.2 Protect your hearing Your Mitel MiVoice 6930 IP phone has a control for adjusting the volume of the handset, headset, and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

  • Page 14: Phone Keys

    Key description • Dialpad keys Key panel The following sections describe the various Mitel MiVoice 6930 IP phone key functions and how they can help you make and manage your calls and caller information. Goodbye Key LCD Screen Hold Key...

  • Page 15: Key Description

    Softkeys Programmable Keys Voicemail Key Key description The following table describes the keys on the Mitel MiVoice 6930 IP phone: Description Contacts key - Displays a list of your contacts. For more information, see "Contacts". Call History key - Displays a list of your missed, outgoing, and answered calls.
  • Page 16 Phone keys Description Volume controls - Adjusts the volume for the ringer, handset, headset, and speakerphone. Press the volume control keys while the phone is ringing to adjust the ringer volume. Pressing these keys during an active call adjusts the volume of the audio device being used (handset, headset, or speaker).

  • Page 17: Dialpad Keys

    Dialpad keys The Mitel MiVoice 6930 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number...
  • Page 18 Phone keys Dialpad Key Description 2 ABC Dials 2 When entering text, this key enters A with one press, B with two presses, and C with three presses. 3 DEF Dials 3 When entering text, this key enters D with one press, E with two presses, and F with three presses.
  • Page 19 Phone keys Dialpad Key Description 9 WXYZ Dials 9 When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses. The * is called the star key. The # is called the pound key, number sign, or hash key, depending on one's nationality or personal preference.
  • Page 20 Uppercase Characters Lowercase Characters W X Y Z 9 w x y z 9 * <SPACE> * <SPACE> # / \ @ # / \ @...

  • Page 21: Getting Started

    • Screen Saver • UI navigation The Mitel MiVoice 6930 IP phone must be set up and be configured by the System Administrator prior to its first use prior to its first use. UI overview Home screen When the phone has successfully booted up and connected to the network, the phone displays the Home screen.

  • Page 22: Phone And Network Status Indicators

    Getting started 4.1.1 Phone and network status indicators There are icons that display on the phone to indicate the status of the phone and network. These icons display on the upper right corner of the Home screen. The following table identifies and describes the phone and network status indicators on the Home screen. Icon Description Network Connected - The Network Connected...
  • Page 23 DHSG/EHS, or analog wired) connection has been detected. For more information on headset functionality, see Bluetooth Mitel Integrated DECT Headset. Mobile Phone Connected - The Mobile Phone Connected icon displays on the Home screen when a mobile phone connection has been detected.
  • Page 24 Getting started Icon Description Missed Calls - The Missed Calls icon displays on the Home screen only when incoming calls have not been received. The number in the red badge indicates how many calls were missed. To access a list of your missed calls, press the (Call History) key.

  • Page 25: Programmable Keys, State-Sensitive Softkeys, And Line Keys

    Getting started Icon Description Wi-Fi Connected - If your phone is connected to the Wi-Fi network Wi-Fi connected icon is shown in the Status bar on the Home screen. Note: The bars in the Wi-Fi icon indicate the strength or quality of the Wi-Fi network. Gray indicates a weak/absent signal, green indicates a good signal.

  • Page 26: Call Screen

    Getting started The Prime Line key is a visual indication of the status of your prime line. When your phone is in an idle state, your (Prime Line) icon is solid blue. Your System Administrator may also have configured additional line appearances on your phone. Line appearance keys are solid green when your phone is in an idle state.

  • Page 27: Screen Saver

    Getting started Icon Description (Blinking) Indicates the prime line is ringing due to an incoming call. Indicates the prime line is busy. (Blinking) Indicates the call on the prime line is on hold. If the call is on a different line, the applicable line appearance key change to reflect the status of the line as per the following table.
  • Page 28 System Administrator Tool. When a paired Bluetooth Handset loses connectivity with the 6930 IP Phone, an icon appears on the screen saver. The count on the screen saver indicates a total of missed calls and voicemail messages.

  • Page 29: Ui Navigation

    UI navigation UI navigation is performed using the navigation keys located to the right of the softkeys. There are four directional keys (up, down, left, and right) on the navigation cluster that can be used to navigate through the various applications and settings menus. The center key acts as a Select button that is used to set options and perform actions such as dialing out from the Contacts or Call History applications.

  • Page 30: Customizing Your Phone

    Customizing your phone This chapter contains the following sections: • Using the Settings menu • Status • Language • Call Forward • Bluetooth • Audio • Display • Voice Services • Diagnostics • Wi-Fi • Restart You can customize your phone and view your phone status by pressing the (Settings) key, opening the Settings menu.
  • Page 31 Customizing your phone Icon Option Diagnostics Bluetooth Wi-Fi Audio Display Restart Note: The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. The Log Issue softkey is used to generate a log file that can help Administrators debug issues. You should only press this softkey when requested by your System Administrator.

  • Page 32: Using The Settings Menu

    Customizing your phone Using the Settings menu Press the (Settings) key on the phone to enter the Settings menu. Use the left and right navigation keys to highlight an option and the up and down navigation keys to scroll through the sub options. Press the Select button or Select softkey to select an option.
  • Page 33 Customizing your phone • Network General Info: General information regarding your phone’s network settings such as IP address, Wifi IP address, subnet mask, gateway, MAC address, Wifi MAC address, call server IP addresses, TFTP server IP address and port, IPA IP address, DNS values and Connected SSID. •...
  • Page 34 Customizing your phone Use the up and down navigation keys to scroll the through the following status items: • Network General Info • Network Persistent Data • Network DHCP Info Version 1.0 User Guide...
  • Page 35 Customizing your phone • Network Static QoS • Port Info Version 1.0 User Guide...

  • Page 36: Language

    Phone Info To view more information on the selected status item, press the right navigation key and press the down navigation key to scroll through the information. Language The Mitel MiVoice 6930 IP phone supports the following languages: • English •...
  • Page 37 Customizing your phone • Portuguese • Portuguese (Brazil) • Dutch • Italian • Romanian • Russian • Swedish • Polish When you set the language on the phone, all on-screen text (in idle/call screens, setting menus, and applications) displays in the selected language. Note: All languages may not be available for selection as availability is dependent on the language files provided by the MiVoice Business call server.

  • Page 38: Call Forward

    Customizing your phone Press the Save softkey to save your changes. Call Forward Call Forward on the Mitel MiVoice 6930 IP phone allows incoming calls to be forwarded to another destination. You can enable your calls to be forwarded: •...
  • Page 39 Customizing your phone Navigate to the Call Forward setting and press the Select button or Select softkey. Enter forwarding numbers using the dialpad keys for any of the following states: • Always: Immediately forwards all incoming calls to the specified number. •...

  • Page 40: Bluetooth

    6930 IP Phone with Bluetooth capability. • The 6930w IP Phone has buit in support for Bluetooth 5.0. The Mitel MiVoice 6930 IP phone supports MobileLink and PCLink, a feature that provides seamless mobile and PC integration using Bluetooth wireless technology. Version 1.0...
  • Page 41 UI will not prevent an automatic reconnection. You must either disconnect using the Bluetooth menu on the Mitel MiVoice 6930 IP phone, "forget" the device, or the device must be out of range to circumvent the auto reconnect process.

  • Page 42: Enabling Bluetooth Functionality

    Customizing your phone 5.5.1 Enabling Bluetooth functionality To enable Bluetooth functionality: Press the (Settings) key on the phone to enter the Settings menu. Navigate to the Bluetooth setting and press the Select button or Select softkey. Press the Turn On softkey to enable Bluetooth functionality. When Bluetooth functionality is enabled, a Bluetooth enabled icon appears in the status bar on the Home screen.

  • Page 43: Pairing A Bluetooth Device

    When attempting to pair the Mitel Cordless Bluetooth Handset with the Mitel MiVoice 6930 IP phone, the device name will appear in the available devices list as "Cordless Handset" followed by the last six digits of the handset’s MAC address. For more information on the Mitel Cordless Bluetooth Handset, see Mitel Cordless Bluetooth Handset.
  • Page 44 Mitel MiVoice 6930 IP Phone and the respective mobile phone or Bluetooth device. Ensure the pairing code matches on both devices and press Yes on the Mitel MiVoice 6930 IP Phone and acknowledge the pairing request on your mobile phone or Bluetooth device.
  • Page 45 Home screen. When a paired Bluetooth Handset loses connectivity with the 6930 IP Phone, a warning message displays on the Home screen and an icon appears in the status bar. Press OK to clear the message.

  • Page 46: Forgetting A Bluetooth Device

    Customizing your phone Additionally, an icon appears on the screen saver bubble when the phone is in screen saver mode. When the Bluetooth Handset is successfully re-connected, all notifications for connectivity loss disappear from the phone. 5.5.3 Forgetting a Bluetooth device To forget a Bluetooth device: Press the (Settings) key on the phone to enter the Settings menu.
  • Page 47 Customizing your phone Ensure Bluetooth functionality is enabled. If it is not enabled, press the Turn On softkey to enable Bluetooth functionality Press the right navigation key to move to the paired Bluetooth device selection column. Version 1.0 User Guide...

  • Page 48: Disconnecting A Connected Bluetooth Device

    Customizing your phone Using the up and down navigation keys, highlight the Bluetooth device you want to forget and press the Forget softkey. A confirmation message displays on screen. Press Yes to forget the Bluetooth device. The Bluetooth device is removed from the list of Paired Devices. 5.5.4 Disconnecting a connected Bluetooth device To disconnect a connected Bluetooth device:...
  • Page 49 Customizing your phone Ensure Bluetooth functionality is enabled. If it is not enabled, press the Turn On softkey to enable Bluetooth functionality. Press the right navigation key to move to the paired Bluetooth device selection column. Version 1.0 User Guide...

  • Page 50: Renaming A Paired Bluetooth Device

    Customizing your phone Using the up and down navigation keys, highlight the connected Bluetooth device you want to disconnect to and press the Disconnect softkey. A confirmation message displays on screen. Press Yes to disconnect the Bluetooth device. The Bluetooth device is disconnected. Press the OK button to acknowledge the successful disconnection.
  • Page 51 Customizing your phone Ensure Bluetooth functionality is enabled. If it is not enabled, press the Turn On softkey to enable Bluetooth functionality.. Press the right navigation key to move to the paired Bluetooth device selection column. Version 1.0 User Guide...

  • Page 52: Connecting To A Different Or Disconnected Bluetooth Device

    Customizing your phone Using the up and down navigation keys, highlight the applicable Bluetooth device you want to rename to and press the Rename softkey. A pop up dialog appears allowing you edit the name of the Bluetooth device. Edit the name of the device using the dialpad keys and press the Save softkey to save your changes. 5.5.6 Connecting to a different or disconnected Bluetooth device...
  • Page 53 Customizing your phone Ensure Bluetooth functionality is enabled. If it is not enabled, press the Turn On softkey to enable Bluetooth functionality. Press the right navigation key to move to the paired Bluetooth device selection column. Version 1.0 User Guide...
  • Page 54 Customizing your phone Using the up and down navigation keys, highlight the applicable Bluetooth device you want to connect to and press the Connect softkey. The phone attempts to connect to the device. Version 1.0 User Guide...

  • Page 55: Audio

    5.6.1 Ring Tones There are a total of 20 (10 modern and 10 classic) distinct ring tones available for selection on the Mitel MiVoice 6930 IP phone. Two different ring tones can be configured for incoming calls from internal numbers and external numbers.

  • Page 56: Audio Path

    5.6.2 Audio Path The Mitel MiVoice 6930 IP phone allows you go "handsfree" when handling incoming and outgoing calls by supporting the use of a headset (Integrated DECT Headset, Bluetooth, USB, analog wired, or DHSG/EHS wireless) or through speakerphone mode. The Audio Path setting allows you to choose the initial audio path used when pressing the (Speaker/Headset) key.
  • Page 57 Customizing your phone Audio path Description Headset When using the handset, pressing (Speaker/Headset) key on the phone switches to the headset. Pressing (Speaker/Headset) key again switches to the speakerphone. When using the headset or speakerphone, lift the handset to switch to the handset.

  • Page 58: Headset

    Customizing your phone 5.6.3 Headset The Headset setting allows you to enable DHSG/USB Wireless mode when a DHSG/EHS or USB wireless headset is connected to the phone. To enable/disable DHSG headset mode: Press the (Settings) key to enter the Settings menu. Navigate to the Audio >...

  • Page 59: Display

    The Display setting allows you to set the following on your phone: • Brightness Settings: The Brightness Level setting on the Mitel MiVoice 6930 IP phone allows you to set the amount of light that illuminates the LCD display. Version 1.0...
  • Page 60 Customizing your phone • Screen Saver Settings: The Screen Saver Timer setting allows you to configure the amount of time (from 1 to 90 minutes) the phone must be idle before the screen saver starts. When the specified amount of time expires, a screen saver displaying the date and time and the number of missed calls (if applicable) is displayed on screen.

  • Page 61: Voice Services

    (valid values are from Levels 0 (LCD off) to 5 (brightest). Press the Save softkey to save your changes. Voice Services The Mitel MiVoice 6930 IP phone can be configured to provide remote workers access to the same rich communications capabilities as in-office workers using Voice Services. Note: Voice Services should be configured by your System Administrator or under his/her direction.

  • Page 62: Wi-Fi

    5.10.1 Connecting to Wi-Fi on 6930 IP Phone The Wi-Fi option in the Settings menu of Mitel MiVoice 6900 Series IP phones allows you to connect the phone to a Wi-Fi network. The 6930 IP Phone can be connected to a wireless network using the optional Wireless LAN Adapter.
  • Page 63 Ensure that a WLAN adapter connected to the phone. The phone displays an error if it is not connected to a WLAN adapter. To set up a WLAN adapter, see the Mitel WLAN Adapter Administration Guide or contact your system administrator.
  • Page 64 If you entered the correct password, the Save Settings window appears. Select Yes to save your settings and to reboot the WLAN adapter and the phone. The phone is successfully connected to the network. The connected SSID (Mitel Secure) is listed under Saved Network. Version 1.0 User Guide...
  • Page 65 Customizing your phone If the password you entered is incorrect, a Connection failed alert appears. To reenter the password, select Retry; to cancel the connection attempt, select Cancel. Note: If the password that you entered is incorrect, the phone normally displays the option to retry. In some cases, an incorrect password is accepted by the WLAN adapter but on reboot the Wi-Fi app auto pops up if phones fails on DHCP due to misconfiguration.

  • Page 66: Connecting To Wi-Fi On 6930W Ip Phone

    Customizing your phone Wi-Fi Status No network - The WLAN adapter is not configured or the connected SSID is down. Not Connected - The phone is connected to the WLAN adapter but not connected to MiVoice Business or MiVoice Border Gateway. Connected - The phone is connected to the WLAN adapter and MiVoice Business or MiVoice Border Gateway.
  • Page 67 Customizing your phone You can connect your phone to an enterprise network or to a home network or to a hidden network: • Connecting to a WPA2 Enterprise Network on page 61 • Connecting to a Home Network on page 65 •...
  • Page 68 Customizing your phone The Available Networks settings menu is displayed. Select the name of the enterprise Wi-Fi network; for example, Mitel from Available Networks. Note: You can connect to only one network at a time. Enter the domain username of your enterprise network and select the Save softkey.
  • Page 69 For detailed information on the characters, refer to Dialpad keys on page 11 keys section in the Mitel MiVoice 6930/6930w IP Phone User Guide. Characters 1 . : ; =_ , - ' & ( ) [ ] $ ! * <SPACE>...
  • Page 70 Customizing your phone Note: If you enter incorrect username or password, the Connection failed dialog box appears. The Save Settings dialog box appears. Click Yes to connect. The connected network (Mitel) is listed under Saved Network. Version 1.0 User Guide...
  • Page 71 After the phone connects to Wi-Fi, LAN and PC ports are disabled (as it relates to network communications). To disconnect from Wi-Fi (Mitel) and use the LAN port again, under Saved Network press the Disconnect softkey. Click Close softkey to return to the Settings menu.
  • Page 72 Customizing your phone The Available Networks settings menu is displayed. Select an SSID (that is, the name of a Wi-Fi network; for example, Home Network) from Available Networks press Connect softkey. If the SSID is secured, a password prompt appears. Note: You can connect to only one SSID at a time.
  • Page 73 Customizing your phone Note: If you enter an incorrect password, the Connection failed dialog box appears. The Save Settings dialog box appears. Click Yes to connect. The connected network (Home Network) is listed under Saved Network. Version 1.0 User Guide...
  • Page 74 Connecting to Hidden Network A hidden network is an available wireless network which does not broadcast its SSID to all searching devices. Mitel IP phones can connect to a hidden network by manually entering Wi-Fi credentials. Navigate to Settings > Wi-Fi.
  • Page 75 Customizing your phone Select Add Network > Hidden Network and press Connect softkey. In the Hidden Network screen, select the type of Security of the Network you are trying to connect. The available options are: WPA2-Personal- To connect to a WPA2-Personal network enter the Network Name (SSID) and Password.
  • Page 76 Customizing your phone Note: You can connect to only one SSID at a time. The SSID can be any alphanumeric, case-sensitive entry from 2 to 32 characters. The characters allowed for the SSID depend on the router configuration. Version 1.0 User Guide...
  • Page 77 Customizing your phone Note: If you enter an incorrect network name or username or password, Invalid Setting dialog box appears. Press Save softkey. The Save Settings dialog box appears. Click Yes to connect. The connected network (SSID) is listed under Saved Network. To disconnect from Wi-Fi (Home Network) and use the LAN port again, under Saved Network press the Disconnect softkey.

  • Page 78: Restart

    Customizing your phone Wi-Fi Network Connected/Wi-Fi Network Disconnected If your phone successfully connects to the Wi-Fi network, name of connected network is listed under Saved Network. If your phone is disconnected from the Wi-Fi network Wi-Fi disconnected symbol is shown in the Status bar of the Home screen.
  • Page 79 Navigate to the Restart option and press the Select button or Select softkey. When the prompt, Restart Phone? appears, navigate to the Yes button and press the Select button or press the Restart softkey. If you do not wish to restart your phone, press No or the Cancel softkey. Note: Your phone will be temporarily out of service during the restart process.

  • Page 80: Configuring And Using Programmable Keys

    If Mitel M695 Programmable Key Modules (PKMs) are attached to the phone, you can configure up to an additional 28 keys on each PKM. The Mitel MiVoice 6930 IP phone allows up to three PKMs on each phone. For more information about PKMs, see Mitel M695 Programmable Key Module (PKM).

  • Page 81: Led Indicator

    Configuring and using programmable keys • Mobile Line • Account Code Non Verified • Account Code Verified Note: Programming keys using the press-and-hold method is dependent on your Class of Service settings defined for your account on the MiVoice Business call server. LED Indicator If a programmable key or a M695 PKM key is configured as a line key, the LED beside the key indicates the line status.

  • Page 82: Other Features

    Configuring and using programmable keys Note: If necessary, use the ABC softkey to specify uppercase letters or lowercase letters when entering the label and use the Backspace softkey to delete the last character/digit entered. To add a space, press the * (star) key twice. Press the down navigation key to move to the Number field and enter the number using the dialpad keys.
  • Page 83 Configuring and using programmable keys Press the right navigation key to move to the Other Features selection column. With Phone Lock highlighted, press the Save softkey. To lock the phone: Press the Phone Lock key. A "Locked" prompt appears on the screen. If Phone Lock is configured on programmable key, the LED indicator turns red and icon beside the phone lock label turns light blue.

  • Page 84: Call Forward Always

    Configuring and using programmable keys 6.3.2 Call Forward Always Programming a Call Forward Always key allows you to quickly enable and disable call forwarding for all calls on your phone even if you have other call forward modes enabled through your Call Forward settings menu.

  • Page 85: Do Not Disturb

    Configuring and using programmable keys Note: When Call Forward Always is enabled, it takes precedence over all other types of call forwarding. If Call Forward Always is enabled, then the Call Forward Always icon is displayed on the Screen Saver. If both Call Forward Always and DND are enabled, then the DND icon is displayed on the Screen Saver.
  • Page 86 Configuring and using programmable keys Press and hold the applicable programmable key for the configured duration. Press the left navigation key to move to the feature category column. Press the down navigation key to highlight Other Features. Press the right navigation key to move to the Other Features selection column. Navigate to Do Not Disturb using the down navigation key.

  • Page 87: Mobile Line

    Bluetooth wireless technology. This feature allows you to: • Sync your mobile phone’s contact list and call history with your Mitel MiVoice 6930 IP phone. • Answer a mobile phone call using your Mitel MiVoice 6930 IP phone.
  • Page 88 Configuring and using programmable keys Icon Description Indicates the mobile line is busy. (Blinking) Indicates an ongoing call with active audio on the mobile phone. (Blinking) Indicates the call on the mobile line is on hold. Indicates the mobile phone is not connected. To program a Mobile Line key: Note: You can program only one Mobile Line key.

  • Page 89: Account Codes

    Configuring and using programmable keys Navigate to Mobile Line using the down navigation key. With Mobile Line highlighted, press the Save softkey. For more information on how to use the Mobile Line key, see MobileLink. 6.3.5 Account codes Accounts codes are an effective way of grouping calls together for accounting, auditing, and reporting purposes.
  • Page 90 Configuring and using programmable keys Navigate to Account Code Non Verified using the down navigation key. With Account Code Non Verified highlighted, press the Save softkey. To assign a non-verified account code before a call: Press the key that you have programmed with Account Code Non Verified functionality. Enter the digits (up to 12) for the account code using the dialpad keys.

  • Page 91: Float Keys

    6.3.6 Float Keys The Mitel MiVoice Business 6930 IP Phone offers 12 programmable, multi-function, self-labeling keys allowing up to 72 functions and five intuitive state sensitive softkeys. You can program six of these keys as float keys. Float keys are typically used to display unanswered ringing lines on designated keys where the ringing lines would otherwise be hidden on one of the phone’s application pages.
  • Page 92 – due to the number of ringing lines at any one time, you are able to view the queue of unanswered “floated” lines, and answer them as quickly as possible. Only the following line types are supported for float keys on the 6930 IP Phone: •...

  • Page 93: Making Calls

    Dialing a number • Initiating a callback • Redialing a number This section describes ways to make calls on your Mitel MiVoice 6930 IP phone, using your handset, speakerphone or headset. Dialing a number First, take the phone off-hook by: •...

  • Page 94: Initiating A Callback

    If the dialed number matches with a contact stored in the Personal, Mobile or Corporate folder in the Contacts application, then the contact name is displayed. The contact name look up is in the following order: Personal Contacts, where respective Personal Contacts name is displayed. Mobile Contacts, where respective Mobile Contacts name is displayed.

  • Page 95: Receiving Calls

    Receiving calls This chapter contains the following sections: • Answering an incoming call • Auto Pagination for incoming calls • Manually forwarding an incoming call When a call is ringing at your extension, the callers name, number, and avatar (if applicable) display on the Call screen.

  • Page 96: Auto Pagination For Incoming Calls

    The phone will continue selecting and displaying the page of the active ringing line until the device is idle, after which time it will revert to the home page. Note: Applicable to the 6930 and 6930w phones.. Version 1.0 User Guide...

  • Page 97: Manually Forwarding An Incoming Call

    Manually forwarding an incoming call If call forwarding numbers have been defined for the Always or No Answer states, press the Forward Call softkey to manually forward an incoming call to the defined number. A common way of using this feature is to configure call forwarding to forward calls to your voicemail service.

  • Page 98: Handling Calls

    Handling calls This chapter contains the following sections: • Placing a call on hold • Muting the microphone • Transferring a call • Creating a multi-party conference call • Ending calls When you are connected to a call, you can use hard keys on the phone perform various action such as placing a call on hold or muting the microphone.

  • Page 99: Muting The Microphone

    If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. Transferring a call There are two types of call transfers that can be performed on the Mitel MiVoice 6930 IP phone: • Unattended Transfer: An unattended transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.
  • Page 100 Handling calls consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call. To transfer a call: Ensure you are on active call with the party you wish to transfer. Press the Transfer softkey.

  • Page 101: Creating A Multi-Party Conference Call

    Creating a multi-party conference call The Mitel MiVoice 6930 IP phone supports multiples parties in a conference call. To create a multi-party conference call: Ensure you are on active call with one of the parties with whom you wish to create a conference.
  • Page 102 Handling calls Press the Add User softkey. The active call is placed on hold. Enter the conference target’s number. Version 1.0 User Guide...

  • Page 103: Ending A Conference And Transferring Remaining Parties

    Ending a conference and transferring remaining parties The Mitel MiVoice 6930 IP phone allows a host to easily leave a conference call without disrupting the connection of the other remaining parties. If you are the host of a conference call and want to leave the conference, press the Leave Call softkey on the phone.

  • Page 104: Ending Calls

    Ending calls To end a call, you first need to connect or reconnect to the call if not already connected (e.g. if your caller is on hold). With the call connected, place the handset on its cradle, press the End Call softkey, or press (Goodbye) key.

  • Page 105: Managing Calls

    Voicemail • Visual voicemail The Mitel MiVoice 6930 IP phone has several features that make it easier to manage calls. Three of the main call management features include the Contacts application, the Call History application, and Voicemail. 10.1 Contacts The Contacts application is your personal phone book and directory, conveniently stored within your phone.
  • Page 106 Managing calls Press the (Contacts) key. You can view the list of contacts on the right for each respective contact folder by pressing the up and down navigation keys. Note: If any of the folders are empty, a "Directory empty" message displays on screen. Press the right navigation key to move to the contact selection column.
  • Page 107 Managing calls From the contact selection column, press the right navigation key to display the contact card for the selected contact. Press the up and down navigation keys to scroll through the list of numbers. Press the (Goodbye) key, or Close softkey to exit. 10.1.1.1 Performing a search Search functionality is applied to your Personal and Mobile contact folders and your Corporate contact...
  • Page 108 Managing calls Press the (Contacts) key. Using the dialpad keys enter in the first letters of the contact’s name. Note: Press the Reset softkey at any time clear the search field. Version 1.0 User Guide...
  • Page 109 Managing calls When matches are found, navigate to the contact entry and perform your desired action. 10.1.1.2 Dialing from the Contacts application Dialing can be performed by manually navigating to the contact, selecting a phone number (if the contact has more than one) and then by picking up the handset, or by pressing the Dial softkey, Select button (Speaker/Headset) key.

  • Page 110: Personal Folder Features

    Managing calls (Optional) If the contact has multiple phone numbers defined, press the right navigation key to navigate to the contact card and use the up and down navigation keys to select the phone number you wish to call. Press the Dial softkey, Select button or (Speaker/Headset) key for speaker or headset operation Pickup the handset for handset operation.
  • Page 111 Managing calls Press the right navigation key to move to the First Name input field and enter the first name of the personal contact using the dialpad keys. (Optional) Press the down navigation key to move the Last Name input field and enter the last name of the personal contact using the dialpad keys.
  • Page 112 Managing calls With Number highlighted, press the right navigation key to move to the number type tab. Use the left and right navigation keys to switch the type of number to either Work, Home, or Mobile. Version 1.0 User Guide...
  • Page 113 Managing calls Press the down navigation key to move to the number input field and enter the number of the personal contact using the dialpad keys. (Optional) Press the down navigation key to move to the second number type tab field and repeat steps 8 and 9 to enter a secondary number.
  • Page 114 Managing calls Press the right navigation key to view the contact card for the selected contact and press the Edit softkey. Use the navigation keys to navigate through the various tabs and fields and edit any information using the dialpad keys. Press the Save softkey to save your changes.
  • Page 115 Managing calls Press the Delete softkey. A delete all confirmation message appears on screen. Press the Yes softkey to delete all contacts from your Personal folder. Note: Press the No softkey to cancel the delete process. 10.1.2.4 Deleting a contact from the Personal folder To delete contacts from your Personal folder: Version 1.0 User Guide...
  • Page 116 Managing calls Press the (Contacts) key. (Optional) If you want to delete an individual entry, using the dialpad keys input the first letters of the contact’s name to initialize the search function. Highlight the applicable contact and press the Delete softkey. A delete confirmation message appears on screen.

  • Page 117: Corporate And Mobile Folder Features

    Managing calls 10.1.3 Corporate and Mobile folder features The Corporate folder contains the contacts that are available through your corporate LDAP directory. The Mobile folder contains your mobile phone contacts (if synchronized). There are two types of corporate directories that can be configured: Cached: Contacts are cached on the phone and are viewable as a list in the Corporate contact folder upon entering the Contacts application.
  • Page 118 Managing calls Press the (Contacts) key. Using the down navigation key select the Corporate folder. Press the Search softkey to enter the search bar. Using the dialpad keys, enter all or the first few letters of the contact's last name in the search field. Alternately, you can enter all or the first few letters of the contact's last name followed by a space and all or the first few letters of the contact's first name and then press the Search softkey.
  • Page 119 Managing calls Note: To add a space, press the * (star) key twice from the keypad. Note: For non-cached corporate directories, searches are based on the last name of the contact. If matches are found, navigate to the contact entry and perform your desired action. Version 1.0 User Guide...
  • Page 120 Managing calls 10.1.3.2 Copying a Corporate or Mobile contact to the Personal folder To copy a contact in your Corporate or Mobile folder to your Personal folder: Press the (Contacts) key. If applicable, for non-cached corporate directories, perform a search as detailed in Performing a search on a non-cached Corporate contact folder (Optional) For cached corporate directories, using the dialpad keys input the first letters of the contact’s...

  • Page 121: Call History

    Managing calls Press the Add Contact softkey. A copy confirmation message is displayed. 10.2 Call History The Call History application is a stored log of all your calls. You can view details of all your outgoing and received calls as well as any calls that were unanswered or missed. Your telephone logs the type of call, information regarding the remote party (name, number, and avatar), and the time of the call.
  • Page 122 Managing calls Icon Description Indicates an outgoing call (outgoing) Indicates an incoming call that was answered (received). To access and use the Call History application: Press the (Call History) key. You can view the list of call entries on the right for each respective type of call by pressing the up and down navigation keys.

  • Page 123: Deleting Entries From The Call History Application

    Managing calls From the call entry column, press the right navigation key to display the individual call details for the selected call. Note: The call details screen contains the date and time of the call, and the caller ID details. Press the Dial softkey, Select button or (Speaker/Headset) key for speaker or headset operation...
  • Page 124 Managing calls Use the navigation keys to highlight the My Phone call type folder. Press the Delete softkey. A delete all confirmation message appears on screen. Press the Delete softkey again to delete all entries in the Call History application. Note: Press the Cancel softkey to cancel the delete process.
  • Page 125 Managing calls Use the navigation keys to highlight the applicable call type folder. Press the Delete softkey. A delete all confirmation message appears on screen. Press the Delete softkey again to delete all entries in the selected call type folder. Note: Press the Cancel softkey to cancel the delete process.
  • Page 126 Managing calls Use the navigation keys to highlight the applicable call type folder. Press the right navigation key to move to the call entry column. Use up and down navigation keys to highlight the individual call entry. Press the Delete softkey. A delete confirmation message appears on screen.

  • Page 127: Copying Entries To The Personal Folder In The Contacts Application

    Managing calls 10.2.2 Copying entries to the Personal folder in the Contacts application To copy a Call History entry to the Personal folder in the Contacts application: Press the (Call History) key. Use the navigation keys to highlight the applicable call type folder. Press the right navigation key to move to the call entry column.

  • Page 128: Missed Calls Indicator

    10.2.3 Missed calls indicator The Mitel MiVoice 6930 IP phone has a missed calls icon located on the status bar that indicates the number of calls that went unanswered. As the number of unanswered calls increment, the information associated with the calls are stored in the Call History application under the Missed call folder.

  • Page 129: Voicemail

    Note: Voicemail functionality must be configured by your System Administrator. When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6930 flashes red and (Voicemail) icon displays on the status bar indicating that voicemail messages are available. You can access your voicemail service by pressing the Voicemail key.

  • Page 130: Visual Voicemail

    When you are connected to your message center, follow the audio prompts to perform any applicable actions. Note: For more detailed information on voicemail features and functionality, see the Mitel MiVoice Business Voice Mail User Guide. 10.4 Visual voicemail Version 1.0...

  • Page 131: Enabling Voicemail Application

    Managing calls Note: Visual voicemail functionality must be configured by your System Administrator. Visual voicemail allows you to visually interact with your voicemail. Visual voicemail displays an accurate count of your voicemail messages on the status bar and the screen saver. The count on the screen saver is a total of missed calls and voicemail messages.

  • Page 132: Logging Into Your Voicemail

    Managing calls Navigate to Voicemail using the left navigation key and then press the Select softkey. Press the Select button to select the key opens Voicemail App checkbox. Press the Save softkey. Note: For security reasons, the password can be enabled only from the user login screen. 10.4.2 Logging into your voicemail To log into your voicemail:...

  • Page 133: Logging Out Of Your Voicemail

    Managing calls Press the (Voicemail) key. In the Passcode field, enter the passcode. (Optional) Press the down navigation key and press the Select button to select the Remember passcode checkbox. Note: If Remember passcode checkbox is selected, the phone stores your passcode and launches your voicemail without having to enter your passcode each time you log into your voicemail.

  • Page 134: Playing A Voicemail

    Managing calls Press the Logout softkey. Note: After five minutes of inactivity, you are automatically logged out of your mailbox and the Voicemail application closes. When you close the Voicemail application, you are not automatically logged out of your mailbox. 10.4.4 Playing a voicemail To play a voicemail:...

  • Page 135: Dialing A Voicemail

    Managing calls Use the up and down navigation keys to choose one of the following: • All - Displays all voicemail messages. • New - Displays new voicemail messages. • Recorded - Displays recorded voicemail messages. Press the right navigation key and then use the up and down navigations keys to choose the voicemail message you want to play.
  • Page 136 Managing calls Use the up and down navigation keys to choose one of the following: • All - Displays all voicemail messages. • New - Displays new voicemail messages. • Recorded - Displays recorded voicemail messages. Press the right navigation key and then use the up and down navigations keys to choose the voicemail message you want to dial.

  • Page 137: Deleting A Voicemail

    Managing calls Press the Dial softkey to dial the number. 10.4.6 Deleting a voicemail To delete a voicemail: Log into your voicemail. Use the up and down navigation keys to choose one of the following: • All - Displays all voicemail messages. •...

  • Page 138: Saving A Voicemail

    Managing calls Press the right navigation key and then use the up and down navigations keys to choose the voicemail message you want to delete. Press the Delete softkey. A delete confirmation message appears on screen. Press the Delete softkey to delete the voicemail. 10.4.7 Saving a voicemail Visual voicemail automatically saves played voicemail messages in the All folder.
  • Page 139 Managing calls Use the up and down navigation keys to choose one of the following: • All - Displays all voicemail messages. • New - Displays new voicemail messages. • Recorded - Displays recorded voicemail messages. Press the right navigation key and then use the up and down navigations keys to choose the voicemail message you want to send to a number.

  • Page 140: Adding Voicemail Number To Contacts

    Managing calls In the Number field, enter the number. Press the Send softkey to send the voicemail to the number. 10.4.9 Adding voicemail number to Contacts To add a voicemail number to the Contacts application: Log into your voicemail. Use the up and down navigation keys to choose one of the following: •...
  • Page 141 Press the right navigation key and then use the up and down navigations keys to choose the voicemail number you want to add to the Contacts application. Press the Add Contact softkey. A add confirmation message appears on screen and the voicemail number is added to the Contacts application.

  • Page 142: Mobilelink

    • Syncing mobile call history • Answering an incoming mobile call using your Mitel MiVoice 6930 IP phone • Moving audio from an active mobile call between your mobile phone and Mitel MiVoice 6930 IP phone • PCLink Note: •...
  • Page 143 Additional Bluetooth devices connected to your mobile phone (e.g. smartwatches, headsets, etc...) may impede or alter the behavior of the MobileLink feature. It is recommended to disconnect any additional Bluetooth devices from your mobile phone when using the MobileLink feature on your Mitel MiVoice 6930 IP Phone.

  • Page 144: Pairing A Mobile Phone Using Bluetooth

    MobileLink 11.1 Pairing a mobile phone using Bluetooth For instructions on how to pair your mobile phone with your Mitel MiVoice 6930 IP phone, see Pairing a Bluetooth device. 11.2 Syncing mobile contacts When pairing and connecting a mobile phone for the first time, the Mitel MiVoice 6930 IP phone automatically attempts to sync your mobile contacts to the Contacts application.

  • Page 145: Syncing Mobile Call History

    Automatic update of your mobile phone call history is not supported. For example, if a user receives a call on the mobile phone, the call record is not automatically updated in the Call History application. The call record is updated the next time when the mobile phone connects to the 6930 IP phone or by a manual update.

  • Page 146: Viewing Mobile Call History

    MobileLink 11.3.1 Viewing mobile call history To view your mobile phone call history: Ensure that you have paired your mobile phone with your 6930 IP phone. See Pairing a Bluetooth device. Press the (Call History) key. Navigate to the My Mobile folder.

  • Page 147: Viewing Details Of A Mobile Call History Or Missed Call Entry

    MobileLink Navigate to the Missed folder. Your mobile phone missed calls is displayed on the screen. 11.3.3 Viewing details of a mobile call history or missed call entry To view details of a mobile call history or missed call entry: Navigate to My Mobile or Missed folder.

  • Page 148: Updating Mobile Call History And Missed Calls

    The details of the mobile call history or missed call entry is displayed on screen. 11.3.4 Updating mobile call history and missed calls To manually update your mobile call history and missed calls: Ensure that you have paired your mobile phone with your 6930 IP phone. See Pairing a Bluetooth device. Press the (Call History) key.

  • Page 149: Dialing A Mobile Phone Call History Entry

    MobileLink 11.3.5 Dialing a mobile phone call history entry To dial a mobile phone call history or missed call entry: Ensure that you have paired your mobile phone with your 6930 IP phone. See Pairing a Bluetooth device. Press the (Call History) key.

  • Page 150: Deleting Mobile Call History And Missed Calls

    MobileLink Ensure that you have paired your mobile phone with your 6930 IP phone. (Call History) key. Press the Navigate to the My Mobile or Missed folder. Press the right navigation key to move to the call history or missed calls selection column.
  • Page 151 Deleting a specific call history or missed call entry is not supported. Pressing the Delete softkey deletes all the entries (mobile phone call history and missed calls) in the My Mobile folder. Ensure that you have paired your mobile phone with your 6930 IP phone. See Pairing a Bluetooth device.

  • Page 152: Answering An Incoming Mobile Call Using Your Mitel Mivoice 6930 Ip Phone

    Switching mobile phone audio from your Mitel MiVoice 6930 IP phone to your mobile phone and back again is performed by a one-key-press method. Press the Push call softkey to push the mobile call audio from your Mitel MiVoice 6930 IP Phone to your mobile phone.

  • Page 153: Pclink

    MobileLink Press the Mobile Line key to pull the mobile call audio from your mobile phone to the Mitel MiVoice 6930 IP Phone. 11.6 PCLink Note: • The 6930w IP Phone supports PCLink. • The 6930w IP Phone has buit in support for Bluetooth 5.2.
  • Page 154 MobileLink The PCLink feature enables Mitel 6930 IP Phone to be used as the audio device for PC or MAC video collaboration with all the supported video collaboration applications, for both Windows 10 and MAC operating systems, through the IP Phone's Bluetooth interface.
  • Page 155 A Bluetooth pairing request displays on both the 6930 IP Phone and the PC. Ensure that the pairing code matches on both devices. Press Yes on the 6930 IP Phone and press Connect on the PC to pair the phone with the PC.
  • Page 156 MobileLink • You can pair the PC with the 6930 IP Phone only from the PC and not from the 6930 IP Phone. If you try to initiate paring from the 6930 IP Phone, the following message appears. • After your PC is paired with the 6930 IP Phone, the PC device appears in the list of paired devices on the Mitel 6930 IP Phone.
  • Page 157 MobileLink • Currently only one device type (Mobile or PC) can be connected at a time. If there is already a PC or MAC connected to the IP Phone, and a mobile phone is the newly paired device, the following messages appear: •...
  • Page 158 Pair the Mitel 6930 IP Phone with a MAC Device To pair the Mitel 6930 IP phone with a MAC device: On your MAC device, choose the device from the Bluetooth status menu ( ) in the menu bar. If your device is connecting for the first time, choose Connect.
  • Page 159 If Bluetooth is not listed in System Preferences, your computer does not support Bluetooth. Ensure that the 6930 IP Phone is in the Available Devices menu. Navigate to Settings > Bluetooth > Available Devices to enter the Available Devices menu of the IP Phone.
  • Page 160 MobileLink To move audio from the currently selected audio device to the Mitel 6930 IP Phone: From the Microphone drop-down list, select Mitel 6930... (for either Communications or Headset if both are listed). From the Speaker drop-down list, select Mitel 6930... (for either Communications or Headset if both are listed).
  • Page 161 • If the user is on a PCLink session on the Mitel 6930 IP Phone (that is, has started a PC application that has the Mitel 6930 IP Phone set as the audio device and is holding the corded handset or using a USB, Analog, or DECT headset) while there is an incoming call on the Mitel 6930 IP Phone, the IP Line key flashes and beeps once (Ring Splash feature) and displays the Caller ID of the caller.
  • Page 162 MobileLink call on the Mitel 6930 IP Phone, the IP Line key flashes and displays the Caller ID of the caller. The following is the behavior associated with answering the incoming IP Phone call: • If the user presses the IP line key to answer the call, a pop-up dialog appears indicating that the PC is temporarily disconnected and the audio is now on your PC.
  • Page 163 PCLink audio, the browser based MS Teams session does not automatically set the PC audio device it is using back to the 6930 IP Phone. You will need to manually select the 6930 IP Phone as the audio device from within the MS Teams Audio Settings. To avoid this issue, it is recommended that you use the MS Teams PC application to host/access MS Team meetings, which must first be downloaded and installed on your PC.

  • Page 164: Additional Features

    Additional features The following features are available using feature keys only if your System Administrator has defined a programmable key or softkey with the respective functionality on your phone. When configured on a programmable key, icons are displayed beside the label indicating type of functionality. When a generic ON/OFF icon or a custom ON/OFF icon (such as those displayed for DND, Make Busy, Phone Lock, Call Fwd Always, Night Service, and Record a Call) is displayed, the key acts as a toggle to enable and disable the respective feature.
  • Page 165 Additional features Feature Description Icons Type Auto Answer Auto-Answer lets you Toggle ON/OFF automatically answer calls that ring your Prime line. Call Fwd Always Call Fwd Always is used Toggle ON/OFF to redirect all incoming calls to an alternate number. Call Fwd Busy Call Fwd Busy is used to Toggle ON/OFF...
  • Page 166 Additional features Feature Description Icons Type Call Fwd No Answer Call Fwd No Answer is Toggle ON/OFF used to redirect both incoming internal and external calls to an alternate number when you do not answer. Call Park and Call Park - Call Park allows you to Toggle ON/OFF Retrieve...
  • Page 167 Additional features Feature Description Icons Type DSS/Busy Lamp You can use the Busy Line States Non-Toggle Lamp Field feature to monitor the status of single-line sets, single- member lines, key system lines, multicall Broadcast Groups, and Hot Desk users. Emergency Call The Emergency Call Toggle ON/OFF Notification key allows...
  • Page 168 Additional features Feature Description Icons Type Group Park Group Park allows Toggle ON/OFF you to place a call in a special hold state. You, or someone else, can then retrieve the call from another extension in the system. Group Park uses a single feature key to both park and retrieve calls.
  • Page 169 Additional features Feature Description Icons Type Key System Key System Groups Line States Non-Toggle let multiple telephones share the same extension number. Incoming calls ring all of the idle stations, and the stations stop ringing when one member answers the call. Only one member of a Key System Group can use the line at one time.
  • Page 170 Additional features Feature Description Icons Type Multicall Multicall Groups let Line States Non-Toggle multiple telephones share the same extension number. Incoming calls ring all of the idle stations, and the stations stop ringing when one member answers the call. A Multicall group allows more than one group member to use the line at...
  • Page 171 Additional features Feature Description Icons Type Personal Presence Personal Presence lets Toggle ON/OFF you choose which of your personal answer points you want to receive your calls at. Phone Lock The Phone Lock feature Toggle ON/OFF locks a set, preventing access to the majority of features, with the following exceptions:...
  • Page 172 Additional features Feature Description Icons Type Secretarial A DSS key provisioned Line States Non-Toggle with the "secretarial" option allows you to perform a transfer to the associated device or directory number. Single Line The Single Line feature is Line States Non-Toggle used to set the prime line as a single line, whereby...
  • Page 173 Feature Description Icons Type User Speedcall User Speedcall keys Non-Toggle allow you to store external numbers under feature keys for faster dialing. You can press a Speed Call Key to dial a phone number or, during a call, to outpulse DTMF tones.

  • Page 174: Accessory Support

    Analog, DHSG/EHS, and USB headsets 13.1 Mitel M695 Programmable Key Module (PKM) Up to three Mitel M695 PKMs can be attached to the right of the Mitel MiVoice 6930 IP phone providing you with 84 additional programmable keys (28 keys per PKM) The Mitel M695 PKM features a 4.3”...

  • Page 175: Mitel Wireless Lan Adapter

    The page LED turns off when the screen saver is activated on the PKM. 13.2 Mitel Wireless LAN Adapter The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless connectivity functionality to your Mitel MiVoice 6930 IP phone. It allows your Ethernet-enabled phone to join a secure, high-speed network.

  • Page 176: Mitel Integrated Dect Headset

    • Dual band IEEE 802.11a/b/g/n support: The Mitel Wireless LAN Adapter is designed to communicate in the 2.4 GHz and 5 GHz bands. Radio interference in the commonly used 2.4 GHz band can be avoided by utilizing 5 GHz. •...

  • Page 177: Features

    • Three-hour charge time The Mitel Integrated DECT Headset is compatible with Mitel MiVoice 6930 and 6930w phone. The Mitel Integrated DECT Headset is also compatible with the Mitel M695 Programmable Key Module, supporting up to three modules connected to your 6930 or 6930w IP phone.

  • Page 178: Upgrading The Headset

    When fully charged, the headset offers up to 8 hours of talk time. 13.3.3 Upgrading the headset To upgrade the headset firmware, dock the headset in the base and reboot the Mitel MiVoice 6930 IP phone. Note: For the headset firmware upgrade, the battery level of the Integrated DECT Headset must be at 20% at least Version 1.0...

  • Page 179: Checking The Battery Level, Firmware Version And Power/Bandwidth Of The Integrated Dect Headset

    Accessory support 13.3.4 Checking the battery level, firmware version and Power/Bandwidth of the Integrated DECT Headset Press the ( Settings) key on the phone to enter the Settings menu. Use the left and right navigation keys to highlight the Status icon. Press the Select button or Select softkey.

  • Page 180: Led Status

    Active audio between headset and base Searching for headset (flashing) Note: For how to install the Mitel DECT Headset to your 6930 IP phone or the Mitel M695 Programmable Key Module, see the Mitel Integrated DECT Headset Installation Guide. 13.3.6...

  • Page 181: Mitel S720 Bluetooth Speakerphone

    The Mitel MiVoice 6930w IP phone provides support for the optional Mitel S720 Bluetooth Speakerphone. Once paired with the Mitel MiVoice 6930w IP phone, you can receive calls on the Mitel S720 Bluetooth Speakerphone. The Mitel S720 Bluetooth Speakerphone can be placed (on its base or upright using a table stand) on your work desk or in a small-to-medium conference room.

  • Page 182: Hardware Features

    Accessory support 13.4.1 Hardware features Number Feature Description Blue - Indicates the status of the handset. Green - Indicates the status of the handset battery. For more information, see indicator. Version 1.0 User Guide...

  • Page 183: Mitel Cordless Bluetooth Handset

    13.5 Mitel Cordless Bluetooth Handset The Mitel S720 Bluetooth Speakerphone is supported with the Mitel MiVoice 6930 IP phone that allows you to instantly transform any room into a conference room. You can easily connect and enjoy the crystal clear HD audio, while maximizing productivity during conference calls through this premium portable and easy- to-use Bluetooth speakerphone.

  • Page 184: Hardware Features

    Operating range of up to 30 feet (10 meters) from the IP phone • Wideband audio capable Note: To pair the handset with the Mitel MiVoice 6930 IP phone, power on the handset and follow the procedures detailed in Pairing a Bluetooth device. The device name will appear in the available devices list as "Cordless Handset"...
  • Page 185 Accessory support Icon Button Description End Call Ends or rejects a call. Hold (8 seconds) to turn on or off voice guidance. Volume Up and Volume Down Increases or decreases the volume. Mute Mutes the microphone. Battery Status Shows the battery status. Bluetooth Connects to a Bluetooth device.

  • Page 186: Led Indicator

    Accessory support Note: To pair the Mitel S720 Bluetooth Speakerphone with the Mitel MiVoice 6930 IP phone, power on the speakerphone and follow the procedures detailed in Pairing a Bluetooth device. The device name will appear in the available devices list as "S720 Bluetooth Speakerphone". When the...
  • Page 187 Accessory support LED Color LED State Indicates Fading Handset is connected and in use. Green Solid Battery is fully charged. (Handset in Cradle) Winking Battery is charging. Note: It is normal for the handset LED to cycle between winking and solid as battery charge is maintained.

  • Page 188: Alerting Tones

    LED indicator turns blue and then turns completely off. 13.6 Analog, DHSG/EHS, and USB headsets The Mitel MiVoice 6930 IP phone accepts analog and DHSG/EHS headsets through the modular RJ22/ RJ45 port on the back of the phone or USB headsets through the USB port.
  • Page 189 If you have a DHSG/EHS headset with an RJ45 6-pin or 8-pin connector, remove the plastic headset jack adapter and then insert the cord into the jack until it clicks into place. Note: See the Mitel MiVoice 6930 IP Phone Installation Guide for more information.

  • Page 190: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
  • Page 191 This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: •...
  • Page 192 Copyright 2023, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of mitel.com Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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