Mitel MiVoice 6930w User Manual
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Mitel MiVoice 6930w User Manual

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Mitel MiVoice 6930/6930w IP Phone
RELEASE 2.0.0 USER GUIDE
58016702 REV00
November, 2022

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Summary of Contents for Mitel MiVoice 6930w

  • Page 1 Mitel MiVoice 6930/6930w IP Phone RELEASE 2.0.0 USER GUIDE 58016702 REV00 November, 2022...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commit- ment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
  • Page 3 Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.

  • Page 4: Table Of Contents

    Contents What's New ....... . . 1 Welcome ........2 6930 IP Phone .
  • Page 5 Customizing your phone ......19 Using the Settings menu ......20 Status .
  • Page 6 Redialing a number ......66 Receiving calls ....... 67 Answering an incoming call .
  • Page 7 Mitel M695 Programmable Key Module (PKM) ... . . 135 Mitel Wireless LAN Adapter ......136 Mitel Integrated DECT Headset .
  • Page 8 Limited warranty ......148 Exclusions ........148 Warranty repair services .

  • Page 9: What's New

    What's New This section describes the new features or enhancements in SIP Release 2.0.0 The following table summarizes each new feature or enhancement and provides a link to more informa- tion about the feature. FEATURE/ENHANCEMENT DESCRIPTION LOCATION Addition of 6930w IP Phone to A new variant of the 6930 IP 6930w IP Phone 6930 IP Phone Model Variants...

  • Page 10: Welcome

    MiVoice 6930 IP phone also offers plenty of support for Mitel and third-party peripherals and has an environmentally efficient PoE class 3 rating. The Mitel MiVoice 6930 IP phone is one of the most advanced desktop IP phones available on the market today and is ideal for any enterprise execu- tive or manager, Teleworker, and Contact Center employee.

  • Page 11: 6930L Ip Phone

    6930L IP P ELCOME HONE To differentiate between the 6930 IP Phone and 6930t IP Phone, the Mitel shield icon is added to the phone, handset, and screensaver to indicate that the phone is built from plastics protected with the antimicrobial technology.

  • Page 12: About This Guide

    The 6930w IP Phone also supports the same accessories as the current 6930 IP Phone. About this guide This guide explains how to use the basic features of your new Mitel MiVoice 6930 IP phone. Not all features listed are available by default. Your System Administrator has the ability to customize many features on this phone.

  • Page 13: Installation And Setup

    Any information within this document related to radio performance or func- tionality only relates to the fully functional 6930 IP Phone with Bluetooth capability. Installation and setup Please refer to the Mitel MiVoice 6930 IP Phone Installation Guide included with your phone for basic installation and physical setup information.

  • Page 14: Tips For Your Comfort And Safety

    Accessory support Protect your hearing Your Mitel MiVoice 6930 IP phone has a control for adjusting the volume of the handset, headset, and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

  • Page 15: Phone Keys

    HONE KEYS EY PANEL Phone keys Key panel The following sections describe the various Mitel MiVoice 6930 IP phone key functions and how they can help you make and manage your calls and caller information. Goodbye Key LCD Screen Hold Key...

  • Page 16: Key Description

    Softkeys Programmable Keys Voicemail Key Key description The following table describes the keys on the Mitel MiVoice 6930 IP phone: Description Contacts key - Displays a list of your contacts. For more information, see "Contacts". Call History key - Displays a list of your missed, outgoing, and answered calls.

  • Page 17: Dialpad Keys

    Dialpad keys The Mitel MiVoice 6930 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to...
  • Page 18 HONE KEYS IALPAD KEYS Dialpad Key Description Dials 0 Dials 1 2 ABC Dials 2 When entering text, this key enters A with one press, B with two presses, and C with three presses. 3 DEF Dials 3 When entering text, this key enters D with one press, E with two presses, and F with three presses.
  • Page 19 HONE KEYS IALPAD KEYS When entering characters in the various Settings menus or in different applications (for example, when adding a contact to your Contacts application), advanced characters can be entered using the dialpad keys. The following tables identifies the characters that you can use and the order in which they are accessible. Uppercase Characters Lowercase Characters 1 .

  • Page 20: Getting Started

    ETTING STARTED OVERVIEW Getting started The Mitel MiVoice 6930 IP phone must be set up and be configured by the System Administrator prior to its first use prior to its first use. UI overview Home screen When the phone has successfully booted up and connected to the network, the phone displays the Home screen.
  • Page 21 ETTING STARTED OVERVIEW The following table identifies and describes the phone and network status indicators on the Home screen. Icon Description Network Connected - The Network Connected icon displays on the Home screen when the phone is connected to the MiVoice Business call server.
  • Page 22 USB, DHSG/EHS, or analog wired) connection has been detected. For more information on headset functionality, Bluetooth Mitel Integrated DECT Headset. Mobile Phone Connected - The Mobile Phone Connected icon displays on the Home screen when a mobile phone connection has been detected.

  • Page 23: Programmable Keys, State-Sensitive Softkeys, And Line Keys

    ETTING STARTED OVERVIEW Hotdesk User - The Hotdesk User icon displays on the Home screen when you log in using your hotdesk account. Voicemail - The Voicemail icon displays on the Home screen only if you have new messages waiting. To access your voicemail messages, press the (Voicemail) key.

  • Page 24: Call Screen

    ETTING STARTED OVERVIEW If you have 12 or more programmable keys configured, programmable page indicators are displayed above the softkeys. These dots indicate the number of programmable key pages and its relative position. Press the left and right navigation keys to switch the programmable key pages. Call screen During an incoming or outgoing call and when on an active call, all the essential information regarding the call is displayed on screen, including the caller’s avatar, name, number, and call duration timer.

  • Page 25: Screen Saver

    ETTING STARTED OVERVIEW (Blinking) Indicates the call on the prime line is on hold. If the call is on a different line, the applicable line appearance key change to reflect the status of the line as per the following table. Icon Description (Blinking) Indicates the applicable line is ringing...

  • Page 26: Ui Navigation

    ETTING STARTED OVERVIEW Icon Description Phone Lock- The phone lock icon displays on the screen saver when the feature is enabled. By programming a Phone Lock key you can lock your phone to prevent the phone from being used or configured. The Time and Date are displayed on the screen saver.

  • Page 27: Customizing Your Phone

    USTOMIZING YOUR PHONE Customizing your phone You can customize your phone and view your phone status by pressing the (Settings) key, opening the Settings menu. This menu provides a single location to access all your phone settings. The following phone settings can be configured through the Settings menu: Icon Option Status...

  • Page 28: Using The Settings Menu

    USTOMIZING YOUR PHONE SING THE ETTINGS MENU Using the Settings menu Press the (Settings) key on the phone to enter the Settings menu. Use the left and right navigation keys to highlight an option and the up and down navigation keys to scroll through the sub options.
  • Page 29 USTOMIZING YOUR PHONE TATUS Speed and duplex values for both the LAN and PC ports. : When IP Phone is connected via Wi-Fi the LAN and PC ports will be disabled, the speed and NOTE duplex values will display “Disabled”. Phone Info: •...
  • Page 30 USTOMIZING YOUR PHONE TATUS Network Static QoS – Port Info – Phone Info –...

  • Page 31: Language

    ANGUAGE To view more information on the selected status item, press the right navigation key and press the down navigation key to scroll through the information. Language The Mitel MiVoice 6930 IP phone supports the following languages: English • French •...

  • Page 32: Call Forward

    Press the Save softkey to save your changes. Call Forward Call Forward on the Mitel MiVoice 6930 IP phone allows incoming calls to be forwarded to another desti- nation. You can enable your calls to be forwarded: When your phone is busy (individual settings for internal and external incoming calls).
  • Page 33 USTOMIZING YOUR PHONE ORWARD Enter forwarding numbers using the dialpad keys for any of the following states: Always: – Immediately forwards all incoming calls to the specified number. Busy Internal: – Immediately forwards internal phone calls if your line is busy. Busy External: –...

  • Page 34: Bluetooth

    : For more information on how to use the MobileLink features, see MobileLink. NOTE The phone also supports the use of Bluetooth devices such as, the Mitel Cordless Bluetooth Handset, the Mitel S720 Bluetooth Speakerphone, or a Bluetooth headset as an alternate audio device. Using the Bluetooth settings menu, you can enable and disable Bluetooth functionality on your phone as required.

  • Page 35: Enabling Bluetooth Functionality

    LUETOOTH will not prevent an automatic reconnection. You must either disconnect using the Bluetooth menu on the Mitel MiVoice 6930 IP phone, "forget" the device, or the device must be out of range to circumvent the auto reconnect process. When using a multi-point Bluetooth headset with your Mitel MiVoice 6930 IP phone, do not pair your multi-point Bluetooth headset to multiple devices (For example, to your Mitel MiVoice 6930 IP phone and your mobile phone) as audio and connectivity issues may occur.

  • Page 36: Pairing A Bluetooth Device

    When attempting to pair the Mitel Cordless Bluetooth Handset with the Mitel MiVoice 6930 IP phone, the device name will appear in the available devices list as "Cordless Handset" followed by the last six digits of the handset’s MAC address. For more information on the Mitel Cordless Bluetooth Handset, see Mitel Cordless Bluetooth Handset.
  • Page 37 Mitel MiVoice 6930 IP Phone and the respective mobile phone or Bluetooth device. Ensure the pairing code matches on both devices and press Yes on the Mitel MiVoice 6930 IP Phone and acknowledge the pairing request on your mobile phone or Bluetooth device.
  • Page 38 USTOMIZING YOUR PHONE LUETOOTH successfully. Additionally, your Mitel MiVoice 6930 IP Phone must be connected to the MiVoice Business phonesystem to pair and connect your mobile phone. Press OK to acknowledge the successful connection. The MWI indicator flashes blue when successfully connected. The connected Bluetooth device is add- ed to the list of Paired Devices and is ready to use.

  • Page 39: Forgetting A Bluetooth Device

    USTOMIZING YOUR PHONE LUETOOTH When the Bluetooth Handset is successfully re-connected, all notifications for connectivity loss disappear from the phone. Forgetting a Bluetooth device To forget a Bluetooth device: Press the (Settings) key on the phone to enter the Settings menu. Navigate to the Bluetooth setting and press the Select button or Select softkey.

  • Page 40: Disconnecting A Connected Bluetooth Device

    USTOMIZING YOUR PHONE LUETOOTH A confirmation message displays on screen. Press Yes to forget the Bluetooth device. The Bluetooth device is removed from the list of Paired Devices. Disconnecting a connected Bluetooth device To disconnect a connected Bluetooth device: Press the (Settings) key on the phone to enter the Settings menu.
  • Page 41 USTOMIZING YOUR PHONE LUETOOTH Press the right navigation key to move to the paired Bluetooth device selection column. Using the up and down navigation keys, highlight the connected Bluetooth device you want to discon- nect to and press the Disconnect softkey. A confirmation message displays on screen.

  • Page 42: Renaming A Paired Bluetooth Device

    USTOMIZING YOUR PHONE LUETOOTH Press Yes to disconnect the Bluetooth device. The Bluetooth device is disconnected. Press the OK button to acknowledge the successful disconnection. Renaming a paired Bluetooth device To rename a paired Bluetooth device: Press the (Settings) key on the phone to enter the Settings menu. Navigate to the Bluetooth setting and press the Select button or Select softkey.

  • Page 43: Connecting To A Different Or Disconnected Bluetooth Device

    USTOMIZING YOUR PHONE LUETOOTH Edit the name of the device using the dialpad keys and press the Save softkey to save your changes. Connecting to a different or disconnected Bluetooth device To connect to a different or disconnected Bluetooth device: Press the ( Settings) key on the phone to enter the Settings menu.
  • Page 44 If connecting a mobile phone, depending on the connection state of the mobile phone, you may need to retry multiple times before the mobile phone connects successfully. Additionally, your Mitel MiVoice 6930 must be connected to the MiVoice Business phone system to connect your mobile phone.

  • Page 45: Audio

    Ring Tones There are a total of 20 (10 modern and 10 classic) distinct ring tones available for selection on the Mitel MiVoice 6930 IP phone. Two different ring tones can be configured for incoming calls from internal numbers and external numbers.

  • Page 46: Audio Path

    Press the Save softkey to save your changes. Audio Path The Mitel MiVoice 6930 IP phone allows you go "handsfree" when handling incoming and outgoing calls by supporting the use of a headset (Integrated DECT Headset, Bluetooth, USB, analog wired, or DHSG/EHS wireless) or through speakerphone mode.

  • Page 47: Headset

    USTOMIZING YOUR PHONE UDIO Headset When using the handset, pressing (Speaker/Headset) key on the phone switches to the headset. Pressing (Speaker/Headset) key again switches to the speakerphone. When using the headset or speakerphone, lift the handset to switch to the handset. To configure the audio path: (Settings) key to enter the Settings menu.
  • Page 48 USTOMIZING YOUR PHONE UDIO Press the right navigation key to move to enable/disable selection column. Use the up and down navigation keys to choose the applicable setting. Press the Save softkey to save your changes. To enable/disable USB Wireless headset mode: Press the (Settings) key to enter the Settings menu.

  • Page 49: Display

    The Display setting allows you to set the following on your phone: Brightness Settings: • The Brightness Level setting on the Mitel MiVoice 6930 IP phone allows you to set the amount of light that illuminates the LCD display. Screen Saver Settings: •...

  • Page 50: Voice Services

    Press the Save softkey to save your changes. Voice Services The Mitel MiVoice 6930 IP phone can be configured to provide remote workers access to the same rich communications capabilities as in-office workers using Voice Services. : Voice Services should be configured by your System Administrator or under his/her direction.

  • Page 51: Wi-Fi

    • Connecting to Wi-Fi on 6930 IP Phone The Wi-Fi option in the Settings menu of Mitel MiVoice 6900 Series IP phones allows you to connect the phone to a Wi-Fi network. The 6930 IP Phone can be connected to a wireless network using the optional Wireless LAN Adapter.
  • Page 52 USTOMIZING YOUR PHONE To set up a WLAN adapter, see the Mitel WLAN Adapter Administration Guide or contact your system administrator. If a WLAN adapter is connected to the phone, two sets of Wi-Fi menu items are displayed: Saved Network: Displays the Wi-Fi network currently connected to the phone.
  • Page 53 USTOMIZING YOUR PHONE The connected SSID (Mitel Secure) is listed under Saved Network. If the password you entered is incorrect, a Connection failed alert appears. To reenter the password, select Retry; to cancel the connection attempt, select Cancel.

  • Page 54: Wi-Fi Status

    USTOMIZING YOUR PHONE : If the password that you entered is incorrect, the phone normally displays the option to retry. NOTE In some cases, an incorrect password is accepted by the WLAN adapter but on reboot the Wi-Fi app auto pops up if phones fails on DHCP due to misconfiguration. You must enter the correct pass- word again for the SSID.

  • Page 55: Connecting To Wi-Fi On 6930W Ip Phone

    USTOMIZING YOUR PHONE Connected - The phone is connected to the WLAN adapter and MiVoice Business or MiVoice Border Gateway. Connecting to Wi-Fi on 6930w IP Phone The 6930w IP Phone has built-in wireless connectivity and functions as an 802.11a/b/d/g/n dual-band wireless network device which allows your phone to join a secure, high-speed network.

  • Page 56: Connecting To A Wpa2 Enterprise Network

    Connecting to a WPA2 Enterprise network Navigate to Settings > Wi-Fi. The Available Networks settings menu is displayed. Select the name of the enterprise Wi-Fi network; for example, Mitel from Available Networks. : You can connect to only one network at a time. NOTE...
  • Page 57 Enter the domain password for the network and select the Save softkey. : If you enter an incorrect password, the following dialog box appears. Ensure you enter the correct NOTE password. The Save and Connect? dialog box appears. Click Yes to connect. The connected network (Mitel) is listed under Saved Network.

  • Page 58: Connecting To A Home Network

    : After the phone connects to Wi-Fi, LAN and PC ports are disabled (as it relates to network NOTE communications). To disconnect from Wi-Fi (Mitel) and use the LAN port again, under Saved Network press the Disconnect softkey. Click Close softkey to return to the Settings menu.
  • Page 59 USTOMIZING YOUR PHONE Select an SSID (that is, the name of a Wi-Fi network; for example, Home Network) from Available Networks press Connect softkey. If the SSID is secured, a password prompt appears. : You can connect to only one SSID at a time. The SSID can be any alphanumeric, case-sensi- NOTE tive entry from 2 to 32 characters.

  • Page 60: Wi-Fi Network Connected/Wi-Fi Network Disconnected

    USTOMIZING YOUR PHONE The Save and Connect? dialog box appears. Click Yes to connect. The connected network (Home Network) is listed under Saved Network. : After the phone connects to Wi-Fi, LAN and PC ports are disabled (as it relates to network NOTE communications).

  • Page 61: Restart

    USTOMIZING YOUR PHONE ESTART If your phone is disconnected from the Wi-Fi network Wi-Fi disconnected symbol is shown in the Status bar of the Home screen. Restart The Restart setting allows you to restart your phone. You may need to restart your phone if you have been asked to do so by your System Administrator should you experience any unexpected behavior.

  • Page 62: Configuring And Using Programmable Keys

    If Mitel M695 Programmable Key Modules (PKMs) are attached to the phone, you can configure up to an additional 28 keys on each PKM. The Mitel MiVoice 6930 IP phone allows up to three PKMs on each phone. For more information about PKMs, see Mitel M695 Programmable Key Module (PKM).

  • Page 63: Speed Call

    ONFIGURING AND USING PROGRAMMABLE KEYS PEED Speed Call The Speed Call key allows you to dial a specified number with one key press. Speed Call keys can be useful as they can be programmed to dial external numbers, dial directly to another person’s extension or quickly access features that use feature access codes.
  • Page 64 ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES Emergency Call Notification support. • Phone Lock has no effect on incoming calls but restricts outgoing calls, with the following exceptions: Calls to emergency trunk routes. • Local operators. • All hard keys on the device are disabled except for the dialpad and volume keys. All programmable keys and softkeys are disabled except for the Phone Lock, Hot Desk, and Emergency Notification feature access keys.

  • Page 65: Call Forward Always

    ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES To unlock the phone: Press the Phone Lock key again. At the "Enter PIN:" prompt, enter your pin number and press the Enter softkey. Call Forward Always Programming a Call Forward Always key allows you to quickly enable and disable call forwarding for all calls on your phone even if you have other call forward modes enabled through your Call Forward settings menu.
  • Page 66 ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES With Call Forward Always highlighted, press the Save softkey. To enable Call Forward Always: Press the key that you have programmed with Call Forward Always functionality. When Call (Call Forward Always) icon is displayed in the status bar. Forward Always is enabled, a If a number is already programmed, press Activate to enable forwarding to the current number If a number has not been programmed, enter a new destination number and then press...

  • Page 67: Do Not Disturb

    ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES To disable Call Forward Always: Press the key that you have programmed with Call Forward Always functionality. (Call Forward Always) icon is removed from the status When Call Forward Always is disabled, a bar.

  • Page 68: Mobile Line

    Disturb key returns to its normal color. Mobile Line The Mitel MiVoice 6930 IP Phone supports Mobile Line, a feature that provides seamless mobile inte- gration using Bluetooth wireless technology. This feature allows you to: Sync your mobile phone’s contact list and call history with your Mitel MiVoice 6930 IP phone.
  • Page 69 ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES Icon Description Indicates the mobile line is connected with a mobile phone and is idle. (Blinking) Indicates the mobile line is ringing due to an incoming call on your mobile phone. Indicates the mobile line is busy. (Blinking) Indicates an ongoing call with active audio on the mobile phone.

  • Page 70: Account Codes

    ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES Account codes Accounts codes are an effective way of grouping calls together for accounting, auditing, and reporting purposes. When you tag a call with an account code, the code is picked up in the records generated by your call server.

  • Page 71: Account Code Verified

    ONFIGURING AND USING PROGRAMMABLE KEYS THER EATURES To assign a non-verified account code during a call: While on an active call, press the key that you have programmed with Account Code Non Verified functionality. Enter the digits (up to 12) for the account code using the dialpad keys. Press the # (hash) key.

  • Page 72: Float Keys

    EATURES Float Keys The Mitel MiVoice Business 6930 IP Phone offers 12 programmable, multi-function, self-labeling keys allowing up to 72 functions and five intuitive state sensitive softkeys. You can program six of these keys as float keys. Float keys are typically used to display unanswered ringing lines on designated keys where the ringing lines would otherwise be hidden on one of the phone’s application pages.

  • Page 73: Making Calls

    AKING CALLS IALING A NUMBER Making calls This section describes ways to make calls on your Mitel MiVoice 6930 IP phone, using your handset, speakerphone or headset. Dialing a number First, take the phone off-hook by: Lifting the handset for handset operation, or •...

  • Page 74: Redialing A Number

    AKING CALLS EDIALING A NUMBER To request a callback when the call you initiated is busy or has not answered: Press the Call Me Back softkey. Hang up. When the party is available, your phone starts ringing, and the display shows the callback ringing indi- cator.

  • Page 75: Receiving Calls

    ECEIVING CALLS NSWERING AN INCOMING CALL Receiving calls When a call is ringing at your extension, the callers name, number, and avatar (if applicable) display on the Call screen. Additionally, the applicable Line key icon flashes indicating the incoming call. If the incoming number matches with a contact stored in the Personal, Mobile or Corporate folder in the Contacts application, then the contact name is displayed.

  • Page 76: Manually Forwarding An Incoming Call

    ECEIVING CALLS ANUALLY FORWARDING AN INCOMING CALL : If the MiVoice Business System has determined that the call is encrypted end-to-end, a secure call NOTE icon appears in the status bar on the Home screen. Manually forwarding an incoming call If call forwarding numbers have been defined for the Always or No Answer states, press the Forward Call softkey to manually forward an incoming call to the defined number.

  • Page 77: Handling Calls

    ANDLING CALLS LACING A CALL ON HOLD Handling calls When you are connected to a call, you can use hard keys on the phone perform various action such as placing a call on hold or muting the microphone. Softkeys can also be used to perform actions such as transferring calls or creating multi-party conference calls.

  • Page 78: Transferring A Call

    NOTE nect to the call. Transferring a call There are two types of call transfers that can be performed on the Mitel MiVoice 6930 IP phone: Unattended Transfer: • An unattended transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.

  • Page 79: Creating A Multi-Party Conference Call

    Press the Transfer softkey or hang up the handset to complete an unattended call transfer Wait for an answer, consult, and then press the Transfer softkey or hang up the handset to complete an attended transfer. Creating a multi-party conference call The Mitel MiVoice 6930 IP phone supports multiples parties in a conference call.
  • Page 80 ANDLING CALLS REATING A MULTI PARTY CONFERENCE CALL To create a multi-party conference call: Ensure you are on active call with one of the parties with whom you wish to create a conference. Press the Add User softkey. The active call is placed on hold. Enter the conference target’s number.

  • Page 81: Ending A Conference And Transferring Remaining Parties

    Add Held softkey and press the applicable Line key with the held call. Ending a conference and transferring remaining parties The Mitel MiVoice 6930 IP phone allows a host to easily leave a conference call without disrupting the connection of the other remaining parties.

  • Page 82: Managing Calls

    ANAGING CALLS ONTACTS Managing calls The Mitel MiVoice 6930 IP phone has several features that make it easier to manage calls. Three of the main call management features include the Contacts application, the Call History application, and Voicemail. Contacts The Contacts application is your personal phone book and directory, conveniently stored within your phone.

  • Page 83: General Functions

    ANAGING CALLS ONTACTS General functions Accessing and navigating the Contacts application To access and navigate the Contacts application: Press the (Contacts) key. You can view the list of contacts on the right for each respective contact folder by pressing the up and down navigation keys.

  • Page 84: Performing A Search

    ANAGING CALLS ONTACTS Press the up and down navigation keys to scroll through the list of numbers. Press the (Goodbye) key, or Close softkey to exit. Performing a search Search functionality is applied to your Personal and Mobile contact folders and your Corporate contact folder if your corporate directory is configured to be cached.

  • Page 85: Dialing From The Contacts Application

    ANAGING CALLS ONTACTS : Press the Reset softkey at any time clear the search field. NOTE When matches are found, navigate to the contact entry and perform your desired action. Dialing from the Contacts application Dialing can be performed by manually navigating to the contact, selecting a phone number (if the contact has more than one) and then by picking up the handset, or by pressing the Dial softkey, Select button (Speaker/Headset) key.

  • Page 86: Personal Folder Features

    ANAGING CALLS ONTACTS (Optional) If the contact has multiple phone numbers defined, press the right navigation key to navi- gate to the contact card and use the up and down navigation keys to select the phone number you wish to call. Press the Dial softkey, Select button or (Speaker/Headset) key for speaker or headset oper- ation...
  • Page 87 ANAGING CALLS ONTACTS Press the right navigation key to move to the First Name input field and enter the first name of the personal contact using the dialpad keys. (Optional) Press the down navigation key to move the Last Name input field and enter the last name of the personal contact using the dialpad keys.
  • Page 88 ANAGING CALLS ONTACTS With Number highlighted, press the right navigation key to move to the number type tab. Use the left and right navigation keys to switch the type of number to either Work, Home, or Mobile. Press the down navigation key to move to the number input field and enter the number of the personal contact using the dialpad keys.

  • Page 89: Editing An Existing Contact In Your Personal Folder

    ANAGING CALLS ONTACTS (Optional) Press the down navigation key to move to the second number type tab field and repeat steps 8 and 9 to enter a secondary number. Press the Save softkey to save the contact to your Personal folder. Editing an existing contact in your Personal folder To edit an existing contact in your Personal folder: Press the...

  • Page 90: Deleting All Contacts From The Personal Folder

    ANAGING CALLS ONTACTS Use the navigation keys to navigate through the various tabs and fields and edit any information using the dialpad keys. Press the Save softkey to save your changes. Deleting all contacts from the Personal folder Press the (Contacts) key.

  • Page 91: Deleting A Contact From The Personal Folder

    ANAGING CALLS ONTACTS Press the Yes softkey to delete all contacts from your Personal folder. : Press the No softkey to cancel the delete process. NOTE Deleting a contact from the Personal folder To delete contacts from your Personal folder: Press the (Contacts) key.

  • Page 92: Corporate And Mobile Folder Features

    ANAGING CALLS ONTACTS Press the Yes softkey to delete the selected contact from your Personal folder. : Press the No softkey to cancel the delete process. NOTE Corporate and Mobile folder features The Corporate folder contains the contacts that are available through your corporate LDAP directory. The Mobile folder contains your mobile phone contacts (if synchronized).

  • Page 93: Performing A Search On A Non-Cached Corporate Contact Folder

    ANAGING CALLS ONTACTS If a call is placed from the Corporate folder matches with a contact stored in the Personal or Mobile folder in the Contacts application, then the contact name is displayed. The contact name look up is in the following order: Personal Contacts, where respective Personal Contacts name is displayed.

  • Page 94: Copying A Corporate Or Mobile Contact To The Personal Folder

    ANAGING CALLS ONTACTS Using the dialpad keys, enter all or the first few letters of the contact's last name in the search field. Alternately, you can enter all or the first few letters of the contact's last name followed by a space and all or the first few letters of the contact's first name and then press the Search softkey.

  • Page 95: Call History

    ANAGING CALLS ISTORY Press the right navigation key to view the corporate or mobile contact’s contact card. Press the Add Contact softkey. A copy confirmation message is displayed. Call History The Call History application is a stored log of all your calls. You can view details of all your outgoing and received calls as well as any calls that were unanswered or missed.
  • Page 96 ANAGING CALLS ISTORY : For more information on syncing mobile call history and MobileLink functionality, see Syncing NOTE mobile call history. The following table identifies and describes the various icons displayed in the Call History application: Icon Description Indicates an incoming call that was not answered (missed).
  • Page 97 ANAGING CALLS ISTORY To access and use the Call History application: (Call History) key. Press the You can view the list of call entries on the right for each respective type of call by pressing the up and down navigation keys. Press the right navigation key to move to the call entry column.

  • Page 98: Deleting Entries From The Call History Application

    ANAGING CALLS ISTORY Deleting entries from the Call History application You can delete all entries in the Call History application regardless of call type, all entries within a call type folder, or individual entries. To delete all entries from the Call History application: (Call History) key.
  • Page 99 ANAGING CALLS ISTORY Press the Delete softkey. A delete all confirmation message appears on screen. Press the Delete softkey again to delete all entries in the selected call type folder. : Press the Cancel softkey to cancel the delete process. NOTE To delete individual entries from a call type folder: Press the...

  • Page 100: Copying Entries To The Personal Folder In The Contacts Application

    ANAGING CALLS ISTORY Press the Delete softkey. A delete confirmation message appears on screen. Press the Delete softkey again to delete the individual call entry. : Press the Cancel softkey to cancel the delete process. NOTE Copying entries to the Personal folder in the Contacts application To copy a Call History entry to the Personal folder in the Contacts application: Press the (Call History) key.

  • Page 101: Missed Calls Indicator

    ISTORY Press the Add Contact softkey. A copy confirmation message is displayed. Missed calls indicator The Mitel MiVoice 6930 IP phone has a missed calls icon located on the status bar that indicates the number of calls that went unanswered.
  • Page 102 ANAGING CALLS ISTORY As the number of unanswered calls increment, the information associated with the calls are stored in the Call History application under the Missed call folder. When the user accesses the Missed call folder, the missed call indicator on the Home screen is removed. : Missed calls are also indicated on the screensaver.

  • Page 103: Voicemail

    : Voicemail functionality must be configured by your System Administrator. NOTE When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6930 flashes red and (Voicemail) icon displays on the status bar indicating that voicemail messages are available.

  • Page 104: Visual Voicemail

    ANAGING CALLS ISUAL VOICEMAIL Visual voicemail : Visual voicemail functionality must be configured by your System Administrator. NOTE Visual voicemail allows you to visually interact with your voicemail. Visual voicemail displays an accurate count of your voicemail messages on the status bar and the screen saver. The count on the screen saver is a total of missed calls and voicemail messages.

  • Page 105: Enabling Voicemail Application

    ANAGING CALLS ISUAL VOICEMAIL Enabling voicemail application To enable voicemail application: Press the (Settings) key on the phone to enter the Settings menu. Navigate to Voicemail using the left navigation key and then press the Select softkey. Press the Select button to select the key opens Voicemail App checkbox.

  • Page 106: Logging Into Your Voicemail

    ANAGING CALLS ISUAL VOICEMAIL Press the Save softkey. : For security reasons, the password can be enabled only from the user login screen. NOTE Logging into your voicemail To log into your voicemail: Press the (Voicemail) key. In the Passcode field, enter the passcode. (Optional) Press the down navigation key and press the Select button to select the Remember passcode checkbox.

  • Page 107: Logging Out Of Your Voicemail

    ANAGING CALLS ISUAL VOICEMAIL Logging out of your voicemail To log out of your voicemail: Press the Logout softkey. : After five minutes of inactivity, you are automatically logged out of your mailbox and NOTE the Voicemail application closes. When you close the Voicemail application, you are not automat- ically logged out of your mailbox.

  • Page 108: Dialing A Voicemail

    ANAGING CALLS ISUAL VOICEMAIL Press the right navigation key and then use the up and down navigations keys to choose the voicemail message you want to play. Press the Select button to play the voicemail. OTES If your voicemail system is on EMEM, then use Replay, Backward, Forward, and Cancel softkeys –...

  • Page 109: Deleting A Voicemail

    ANAGING CALLS ISUAL VOICEMAIL Press the right navigation key and then use the up and down navigations keys to choose the voicemail message you want to dial. Press the Dial softkey to dial the number. Deleting a voicemail To delete a voicemail: Log into your voicemail.

  • Page 110: Saving A Voicemail

    ANAGING CALLS ISUAL VOICEMAIL Press the right navigation key and then use the up and down navigations keys to choose the voicemail message you want to delete. Press the Delete softkey. A delete confirmation message appears on screen. Press the Delete softkey to delete the voicemail. Saving a voicemail Visual voicemail automatically saves played voicemail messages in the All folder.
  • Page 111 ANAGING CALLS ISUAL VOICEMAIL Recorded - Displays recorded voicemail messages. – Press the right navigation key and then use the up and down navigations keys to choose the voicemail message you want to send to a number. Press the Send To softkey. In the Number field, enter the number.

  • Page 112: Adding Voicemail Number To Contacts

    ANAGING CALLS ISUAL VOICEMAIL Press the Send softkey to send the voicemail to the number. Adding voicemail number to Contacts To add a voicemail number to the Contacts application: Log into your voicemail. Use the up and down navigation keys to choose one of the following: All - Displays all voicemail messages.
  • Page 113 ANAGING CALLS ISUAL VOICEMAIL Press the Add Contact softkey. A add confirmation message appears on screen and the voicemail number is added to the Contacts application.

  • Page 114: Mobilelink

    The Mitel MiVoice 6930 IP Phone supports MobileLink, a feature that provides seamless mobile integra- tion using Bluetooth wireless technology. MobileLink highlights include the ability to: Sync your mobile phone’s contact list and call history with your Mitel MiVoice 6930 IP phone. •...

  • Page 115: Pairing A Mobile Phone Using Bluetooth

    Syncing mobile contacts When pairing and connecting a mobile phone for the first time, the Mitel MiVoice 6930 IP phone automat- ically attempts to sync your mobile contacts to the Contacts application. : Your initial mobile contact list will remain in the Contacts application even if you connect to a NOTE secondary mobile phone.
  • Page 116 Some mobile phones will only sync contacts stored on the phone’s flash memory. Contacts stored on the phone’s SIM card may not sync with the Mitel MiVoice 6930 IP phone. Mobile contacts are cleared from the Contacts application when the phone’s firmware has been upgraded.

  • Page 117: Syncing Mobile Call History

    YNCING MOBILE CALL HISTORY Syncing mobile call history When pairing and connecting a mobile phone for the first time, the Mitel MiVoice 6930 IP phone automat- ically attempts to sync your mobile call history to the Call History application. The My Mobile folder displays your mobile phone call history (missed, outgoing, and received calls) with icons.

  • Page 118: Viewing Mobile Call History

    OBILE YNCING MOBILE CALL HISTORY Mobile phone call history is cleared from the Call History application when the Bluetooth connectivity is lost. The mobile phone call history is resynced when the Bluetooth connectivity is reestablished. Viewing mobile call history To view your mobile phone call history: Ensure that you have paired your mobile phone with your 6930 IP phone.

  • Page 119: Viewing Details Of A Mobile Call History Or Missed Call Entry

    OBILE YNCING MOBILE CALL HISTORY Viewing details of a mobile call history or missed call entry To view details of a mobile call history or missed call entry: Navigate to My Mobile or Missed folder. See Viewing mobile call history Viewing mobile missed calls.

  • Page 120: Updating Mobile Call History And Missed Calls

    OBILE YNCING MOBILE CALL HISTORY OTES Press the Dial softkey to dial the number associated with the entry. Press the Add Contact softkey to add the entry to the Contacts application. Updating mobile call history and missed calls To manually update your mobile call history and missed calls: Ensure that you have paired your mobile phone with your 6930 IP phone.

  • Page 121: Dialing A Mobile Phone Call History Entry

    OBILE YNCING MOBILE CALL HISTORY Dialing a mobile phone call history entry To dial a mobile phone call history or missed call entry: Ensure that you have paired your mobile phone with your 6930 IP phone. See Pairing a Bluetooth device.

  • Page 122: Adding An Entry To Contacts

    OBILE YNCING MOBILE CALL HISTORY Adding an entry to Contacts To add a mobile phone call history or missed call entry to the Contacts application: Ensure that you have paired your mobile phone with your 6930 IP phone. Press the (Call History) key.

  • Page 123: Answering An Incoming Mobile Call Using Your Mitel Mivoice 6930 Ip Phone

    Answering an incoming mobile call using your Mitel MiVoice 6930 IP phone When your mobile phone is paired and connected to your Mitel MiVoice 6930 IP phone, incoming calls on your mobile phone will be indicated on your Mitel MiVoice 6930 IP phone as well.

  • Page 124: Moving Audio From An Active Mobile Call Between Your Mobile Phone And Mitel Mivoice 6930 Ip Phone

    Switching mobile phone audio from your Mitel MiVoice 6930 IP phone to your mobile phone and back again is performed by a one-key-press method. Press the Push call softkey to push the mobile call audio from your Mitel MiVoice 6930 IP Phone to your mobile phone.

  • Page 125: Pclink For 6930 Ip Phone

    : The 6930w IP Phone has buit in support for Bluetooth 5.0. NOTE The PCLink feature enables Mitel 6930 IP Phone to be used as the audio device for PC or MAC video collaboration with all the supported video collaboration applications, for both Windows 10 and MAC oper- ating systems, through the IP Phone's Bluetooth interface.

  • Page 126: Pair The Mitel 6930 Ip Phone With Windows Or Mac

    With Mobile/PC Line highlighted, press the Save softkey. NOTE You can program only one Mobile/PC Line key. • Contact your System Administrator for details about enabling Mobile Link functionality on your Mitel • 6930 IP Phone. Pair the Mitel 6930 IP Phone with Windows or MAC...
  • Page 127 After your PC is paired with the 6930 IP Phone, the PC device appears in the list of paired devices on • the Mitel 6930 IP Phone. If there is no device currently paired with the Mobile/PC Line key, the device will connect automatically.
  • Page 128 Pair the Mitel 6930 IP Phone with a MAC Device To pair the Mitel 6930 IP phone with a MAC device: On your MAC device, choose the device from the Bluetooth status menu ( ) in the menu bar. If your device is connecting for the first time, choose Connect.

  • Page 129: Configure Collaboration Applications

    In this example, we will configure Mitel MiTeam Meetings as the collaboration appli- cation. To configure the Mitel MiTeam Meetings application to use the Mitel 6930 IP Phone as the audio device: Launch the MiTeam Meetings application on your PC or MAC.

  • Page 130: Understanding Ip Phone Call Behavior With Pclink

    The volume control buttons on the phone operate independently of the volume controls on the PC. • If the user is on a PCLink session on the Mitel 6930 IP Phone (that is, has started a PC application that •...

  • Page 131: Known Issues With Tested Video Collaboration Applications

    Mitel 6930 IP Phone from within the GotoMeeting Audio Settings when hosting a session. If you are a meeting participant, there is no issue with using the Mitel 6930 IP Phone as the audio device for GotoMeeting sessions.
  • Page 132 Speaker to use and it is not possible to change this to a different audio device within the Workspace Audio Settings. To over come this, you can set the Mitel 6930 IP Phone as the default audio device within the PC OS, however, this is not recommended.

  • Page 133: Additional Features

    DDITIONAL FEATURES Additional features The following features are available using feature keys only if your System Administrator has defined a programmable key or softkey with the respective functionality on your phone. When configured on a programmable key, icons are displayed beside the label indicating type of function- ality.
  • Page 134 DDITIONAL FEATURES Call Fwd Always Call Fwd Always is Toggle ON/OFF used to redirect all incoming calls to an alternate number. Call Fwd Busy Call Fwd Busy is used Toggle ON/OFF to redirect both incoming internal and external calls to an alternate number when your phone is busy.
  • Page 135 DDITIONAL FEATURES Call Park and Call Park Call Park allows you to Toggle ON/OFF - Retrieve place a call in a special hold state. You, or someone else, can then retrieve the call from another extension in the system by pressing the Call Park - Retrieve key.
  • Page 136 DDITIONAL FEATURES Emergency Call The Emergency Call Toggle ON/OFF Notification key allows you receive emergency call notifications. Pressing the key allows you to view the caller's directory number, special instructions that are programmed for the DN in the Comments field of the CESID Assignment form, and the date and time of the call.
  • Page 137 DDITIONAL FEATURES Group Presence Group Presence allows Toggle ON/OFF members of call groups (Hunt, ACD, Ring, Personal Ring, and Multi-device User) to make themselves absent or present in a group. Only members who are present in a group are offered calls to that group.
  • Page 138 DDITIONAL FEATURES Meet Me Answer Meet-Me Answer lets Non-Toggle you respond to a Group Page that you missed, even if you do not know the identity or location of the person that paged you. Message Waiting Keys can be Toggle ON/OFF Indication programmed as message waiting...
  • Page 139 DDITIONAL FEATURES Night Service Night Service switches Toggle ON/OFF Indication the system from day service to night service and vice versa. When the system is placed into night service (usually at the end of the workday) incoming external calls ring at an extension(s) selected by the Administrator.
  • Page 140 DDITIONAL FEATURES Phone Lock The Phone Lock Toggle ON/OFF feature locks a set, preventing access to the majority of features, with the following exceptions: unlocking the set via a user PIN, Hot Desk Login and Logout support, and Emergency Call Notification support.
  • Page 141 DDITIONAL FEATURES Single Line The Single Line feature Line States Non-Toggle is used to set the prime line as a single line, whereby it is dedicated to one phone only. Specific Group Alert A Specific Group Alert Non-Toggle key normally appears only on an ACD supervisor's telephone.
  • Page 142 DDITIONAL FEATURES User Speedcall - A private User Non-Toggle Private Speedcall is a User Speedcall that is considered private, whereby Caller ID information is not displayed in the phone’s call history.

  • Page 143: Accessory Support

    Accessory support Mitel M695 Programmable Key Module (PKM) Up to three Mitel M695 PKMs can be attached to the right of the Mitel MiVoice 6930 IP phone providing you with 84 additional programmable keys (28 keys per PKM) The Mitel M695 PKM features a 4.3” 480x272 pixel color backlit LCD display that provides a unified graph- ical user experience with the Mitel MiVoice 6930 IP phone.

  • Page 144: Mitel Wireless Lan Adapter

    Dual band IEEE 802.11a/b/g/n support: • The Mitel Wireless LAN Adapter is designed to communicate in the 2.4 GHz and 5 GHz bands. Radio interference in the commonly used 2.4 GHz band can be avoided by utilizing 5 GHz. Gigabit Ethernet support: •...

  • Page 145: Mitel Integrated Dect Headset

    NTEGRATED EADSET Simple to setup and use: • The Mitel Wireless LAN Adapter is easy to set up using the enclosed network setup cable. No special drivers or software are required. Enterprise security: • The Mitel Wireless LAN Adapter supports the following security functions: WEP (64 Bit/128 Bit) –...

  • Page 146: Using The Headset

    DECT H CCESSORY SUPPORT ITEL NTEGRATED EADSET Advanced hearing protection. • Noise-canceling microphone. • Up to 8 hours battery life. • Headset recharge docking cradle. • Visual and audio call status indicators. • Battery indicator. • Using the headset Charging the headset To charge the headset, dock the headset in the base.

  • Page 147: Upgrading The Headset

    EADSET Upgrading the headset To upgrade the headset firmware, dock the headset in the base and reboot the Mitel MiVoice 6930 IP phone. : For the headset firmware upgrade, the battery level of the Integrated DECT Headset must be at...

  • Page 148: Led Status

    Active audio between headset and base Searching for headset (flashing) : For how to install the Mitel DECT Headset to your 6930 IP phone or the Mitel M695 Programmable NOTE Key Module, see the Mitel Integrated DECT Headset Installation Guide.

  • Page 149: Mitel S720 Bluetooth Speakerphone

    The Mitel MiVoice 6930 IP phone provides support for the optional Mitel S720 Bluetooth Speakerphone. Once paired with the Mitel MiVoice 6930 IP phone, you can receive calls on the Mitel S720 Bluetooth Speakerphone. The Mitel S720 Bluetooth Speakerphone can be placed (on its base or upright using a table stand) on your work desk or in a small-to-medium conference room.
  • Page 150 Turns on or off the voice assistant application on your smartphone. NOTE To pair the Mitel S720 Bluetooth Speakerphone with the Mitel MiVoice 6930 IP phone, power on the speakerphone and follow the procedures detailed in device. The device name will Pairing a Bluetooth...

  • Page 151: Mitel Cordless Bluetooth Handset

    If you have paired and connected your smartphone to your Mitel MiVoice 6930 IP phone, your smart- phone will temporarily disconnect from the IP phone while you have a call active on the Mitel S720 Bluetooth Speakerphone. The IP phone will automatically reconnect your smartphone once the call has been terminated.

  • Page 152: Hardware Features

    ORDLESS LUETOOTH ANDSET NOTE To pair the handset with the Mitel MiVoice 6930 IP phone, power on the handset and follow the proce- dures detailed in Pairing a Bluetooth device. The device name will appear in the available devices list as "Cordless Handset"...

  • Page 153: Led Indicator

    CCESSORY SUPPORT ITEL ORDLESS LUETOOTH ANDSET Hookswitch key Lifting the handset from the cradle activates the handset. If the handset is already out of the cradle, pressing the Hookswitch key is equivalent to taking the handset off hook. Pressing the key again is equivalent to placing the handset on hook.

  • Page 154: Alerting Tones

    CCESSORY SUPPORT ITEL ORDLESS LUETOOTH ANDSET Green Solid Battery is fully charged. (Handset in Cradle) Winking Battery is charging. : It is normal for the NOTE handset LED to cycle between winking and solid as battery charge is maintained. When handset is cradled and the LED does not flash or illuminate, this indicates an absence of battery power.

  • Page 155: Analog, Dhsg/Ehs, And Usb Headsets

    Contact your System Administrator for questions regarding supported headsets or refer to the MiVoice Business Release 8.0 Release Notes. Headsets connected to the Mitel MiVoice 6930 IP phone are limited in functionality to answering, ending, and muting calls. Additional headset features (such as rejecting calls) are not supported and will cause unexpected behavior (e.g.
  • Page 156 (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclu- sive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
  • Page 157 After warranty service Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: In North America, contact our service information number: 1-800-574-1611.

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