Customer Acceptance - BenQ VL3735 Service Manual

Customer Acceptance

1. SCOPE
This document establishes the general workmanship standards and functional
Acceptance criteria for LCD TV model V37C Produced by BenQ Inc.
2. PURPOSE
The purpose of this publication is to define a procedure for inspection of the LCD TV
by means of a customer acceptance test, the method of evaluation of defects and rules
for specifying acceptance levels.
3. APPLICATION
The "Customer Acceptance Criteria" is applicable to the inspection of the LCD TV,
completely packed and ready for dispatch to customers. Unless otherwise specified, the
customer acceptance inspection should be conducted at manufacturer's site.
4. DEFINITION
The "Customer Acceptance Criteria" is the document defining the process of examining,
testing or otherwise comparing the product with a given set of specified technical,
esthetic and workmanship requirements leading to an evaluation of the "degree of
fitness for use", including possible personal injury or property damage for the user of
the product.
5. CLASSIFICATION OF DEFECTS
The defects are grouped into the following classes:
5.1 Critical defect
A critical defect is a defect that judgment and experience indicate is likely to result in
hazardous or unsafe conditions for individuals using, maintaining or depending
upon the product.
5.2 Major defect
A major defect is a defect, other than critical that is likely to result in failure, or to
reduce materially the usability of the product for its intended purpose.
5.3 Minor defect
A minor defect is a defect that is not likely to reduce materially the usability of the
product for its intended purpose, or is a departure from established standards having
little bearing on the effective use of operation of the product.
Note: If BenQ defect undefined failure, and it judged that is reduce the merchandise ability,
BenQ CM Inform this defect. After that parties make communication and decide how to solve.
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