General Printing Problems - Xerox DocuColor 40 Printing Manual

C
C-2 Troubleshooting
If this happens:
You cannot select or view one
of the print connections.
Printing ties up your
computer for too long.
Special paper or transparency
options are dimmed.
Message requests a paper size
that you don't have.
You cannot print with
QuarkXPress 3.32 using the
AdobePS 8.5.1 driver on a
Mac OS computer.
This section provides some troubleshooting guidelines should a problem arise. If you
are unable to resolve a problem after referring to this section, contact your site operator
or administrator.

General printing problems

• Have your system administrator enable the print connection in Setup.
• Print to a queue instead of to the Direct connection.
When you print to a queue, the job is stored on the DocuColor 40 CP until it can be
processed and printed; when you print to the Direct connection, the job cannot be sent
to the DocuColor 40 CP until the previous job is finished processing, so you must wait
longer to use your computer.
• Select a Paper Source that supports the media type you are using.
• Cancel the job and do one of the following:
If you are printing a PostScript file, ask the administrator to set the Convert Paper Sizes
setting in PS Setup to convert the job to a paper size you do have. You can do this to
convert between US and metric paper sizes.
If you are printing a file from an application, change the page size in the Page Setup
dialog box.
• Remove the file called Balloon Help from your QuarkXPress application folder and
relaunch QuarkXPress.
Try this: