Orban OPTIMOD 5750 Operating Manual page 115

5-8
Troubleshooting
Be prepared to describe the problem accurately. Know the serial number of your 5750. This is printed on the rear
panel of the unit.
Please check Orban's website, www.orban.com, for Frequently Asked Questions and other technical tips about 5750
that we may post from time to time. Manuals (in .pdf form) and 5750 software upgrades will be posted there too —
click "Downloads" from the home page.
Factory Service
Before you return a product to the factory for service, we recommend that you refer to this manual. Make sure you
have correctly followed installation steps and operation procedures. If you are still unable to solve a problem, contact
our Customer Service for consultation. Often, a problem is relatively simple and can be quickly fixed after telephone
consultation.
If you must return a product for factory service, please notify Customer Service by telephone, before you ship the
product; this helps us to be prepared to service your unit upon arrival. Also, when you return a product to the factory
for service, we recommend you include a letter describing the problem.
Please refer to the terms of your Limited 5 year Standard Warranty, which extends to the first end user. After
expiration of the warranty, a reasonable charge will be made for parts, labor, and packing if you choose to use the
factory service facility. Returned units will be returned C.O.D. if the unit is not under warranty. Orban will pay return
shipping if the unit is still under warranty. In all cases, the customer pays transportation charges to the factory (which
are usually quite nominal).
Shipping Instructions
Use the original packing material if it is available. If it is not, use a sturdy, double-walled carton no smaller than 7
(H) x 15.5 (D) x 22 (W) 18 cm (H) x 40 cm (D) x 56 cm (W), with a minimum bursting test rating of 200 pounds
(91 kg). Place the chassis in a plastic bag (or wrap it in plastic) to protect the finish, then pack it in the carton with at
least 1.5 inches (4 cm) of cushioning on all sides of the unit. "Bubble" packing sheets, thick fiber blankets, and the
like are acceptable cushioning materials; foam "popcorn" and crumpled newspaper are not. Wrap cushioning
materials tightly around the unit and tape them in place to prevent the unit from shifting out of its packing.
Close the carton without sealing it and shake it vigorously. If you can hear or feel the unit move, use more packing.
Seal the carton with 3-inch (8 cm) reinforced fiberglass or polyester sealing tape, top and bottom in an "H" pattern.
Narrower or parcel-post type tapes will not withstand the stresses applied to commercial shipments.
Mark the package with the name of the shipper, and with these words in red:
DELICATE INSTRUMENT, FRAGILE!
Insure the package properly. Ship prepaid, not collect. Do not ship parcel post. Your Return Authorization Number
must be shown on the label, or the package will not be accepted.