Livesecurity® Gold Program - Watchguard Firebox X1000 User Manual

to assist you in maintaining your enterprise security sys-
tem involving our Firebox, SOHO 6, ServerLock, AppLock,
and VPN products.
Hours
Phone Contact
Web Contact
Response Time
Type of Service
Single Incident Priority Response Upgrade (SIPRU) and
Single Incident After-hours Upgrade (SIAU) are available.
For more information, please refer to the WatchGuard Web
site at:
http://support.watchguard.com/lssupport.asp
LiveSecurity
This premium program is designed to meet the aggressive
support needs of companies that are heavily dependent
upon the Internet for Web-based commerce or VPN tun-
nels.
WatchGuard Gold LiveSecurity Technical Support offers
support coverage 24 hours a day, seven days a week. Our
Priority Support Team staffs our support center continu-
ously from 7 PM Sunday to 7 PM Friday Pacific Time (GMT
User Guide
WatchGuard LiveSecurity Technical Support
business hours are 4:00 AM to 7:00 PM Pacific Time
(GMT - 7), Monday through Friday.
The SOHO Program business hours are 24 hours a
day, 7 days a week
877.232.3531 in U.S. and Canada
+1.360.482.1083 all other countries
http://www.watchguard.com/support
Four (4) business hours maximum target
Technical assistance for specific issues concerning
the installation and ongoing maintenance of
Firebox, SOHO, and ServerLock enterprise systems
®
Gold Program
Assisted Support
19