BenQ DesignVue PD Series User Manual
Designer monitor
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Summary of Contents for BenQ DesignVue PD Series
- Page 1 LCD Monitor User Manual DesignVue Designer Monitor | PD Series C o l o r s Y o u C a n T r u s t...
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Page 2: Copyright
(Applicable for flicker-free models only.) BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. -
Page 3: Product Support
If you wish to repair an out-of-warranty product, you are recommended to go to a qualified service personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance. - Page 4 EPREL Registration Number: PD2720U: 342298 PD3206U: 1874337 PD3225U: 1874336 PD2725U: 400184 PD3220U: 342304 PD3420Q: 343946...
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Page 5: Q&A Index
Q&A index Start with the topics that you are interested in. Setup How to set up the monitor and turn it on? Safety precautions How to assemble your monitor hardware How to adjust monitor height? Adjusting the monitor height How to wall mount the monitor? Using the monitor wall mounting kit (purchased separately) Menus and accessories How to use the OSD menu? - Page 6 Useful tools to enhance efficiency Can I control two computers with one set of keyboard and mouse? Working with two video sources (KVM Switch) How to split screen my monitor to show images from two sources at the same time? Displaying two sources at the same time (PIP/PBP) How to connect two or more monitors to have more screen space?
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Page 7: Safety Precautions
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm must be used. • Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or frayed. -
Page 8: Installation
• This monitor is designed mainly for personal use. If you want to use the monitor in a public place or a harsh environment, contact your nearest BenQ service center for assistance. • To avoid possible electric shock, do not dissemble or repair the monitor. -
Page 9: Safety Notice For Remote Control (Applicable If A Remote Control Is Provided)
Safety notice for remote control (applicable if a remote control is provided) • Do not put the remote control in the direct heat, humidity, and avoid fire. • Do not drop the remote control. • Do not expose the remote control to water or moisture. Failure to do so could result in malfunction. -
Page 10: Servicing
• For replacement of power cord, connection cables, remote control or power adapter, please contact BenQ customer service. • Contact your place of purchase or visit the local website from Support.BenQ.com more support. - Page 11 • It is the sole responsibility of the user if problems (such as data loss and system failure) occurred due to non-factory provided software, parts, and/or non-original accessories. • Please use the original accessories (e.g. power cable) only with the device to avoid possible dangers such as electric shock and fire.
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Page 12: Table Of Contents
Table of Contents Copyright ......................2 Product support ....................3 Firmware upgrade......................3 Advanced software......................3 Q&A index ......................5 Safety precautions ....................7 Power safety ........................7 Installation ........................8 Operation........................... 8 Safety notice for remote control (applicable if a remote control is provided) ..... 9 Battery safety notice (applicable if a remote control is provided) ........ - Page 13 Navigating the main menu .................53 Input menu ........................54 Picture menu ........................57 Color menu ........................59 Audio menu ........................66 KVM Switch menu ......................67 Custom Key menu ......................69 System menu ........................71 Troubleshooting ....................77 Frequently asked questions (FAQ) ................77 Need more help? ......................
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Page 14: Getting Started
Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor (PD2720U) (PD2725U / PD3206U / PD3220U / PD3225U) (PD3420Q) Monitor Stand... - Page 15 Quick Start Guide Safety Instructions Regulatory Statements Installation Guide (PD3420Q only) Power Cord (Supplied item may differ by model or region.) Video Cable: DP to mini DP (Optional accessory) Video Cable: DP to DP (Optional accessory) Video Cable: HDMI...
- Page 16 Video Cable: Thunderbolt™ (Optional accessory for models with Thunderbolt™ 3 inputs) A Thunderbolt™ passive cable that supports up to 40 Gb/s data transfer. Video Cable: USB-C™ (Optional accessory, purchased separately) USB Cable Hotkey Puck G2 • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region.
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Page 17: Getting To Know Your Monitor
Getting to know your monitor Front view (PD2720U) (PD2725U / PD3206U / PD3220U / PD3225U) (PD3420Q) 1. Speakers 2. Power LED indicator... -
Page 18: Back View
Back view (PD2720U / PD2725U) 3. Power button 4. Control keys 5. Headphone jack 6. (PD3206U/PD3225U) USB 3.2 Gen 2 ports (Others) USB 3.1 Gen 1 ports (downstream; connecting to the USB devices) 7. (PD3206U/PD3225U) USB 3.2 Gen 1 ports (Others) USB 3.1 Gen 1 ports (upstream;... - Page 19 • *: 1) Thunderbolt™ 3 with up to 40Gbs bandwidth; 2) supports up to two 4K monitors by daisy chain; 3) power delivery up to 85W (PD3206U / PD3220U / PD3225U) or 65W (PD2720U / PD2725U). See Power delivery of Thunderbolt™ 3 ports on your monitor (PD2720U / PD2725U / PD3206U / PD3220U / PD3225U only) on page 23 for more information.
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Page 20: Connections
Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page - 31. PD2720U / PD2725U Headphone/ Speakers peripherals PC / Notebook Monitor (for daisy chain) - Page 21 PD3206U / PD3220U / PD3225U peripherals Headphone/ Speakers peripherals PC / Notebook Monitor (for daisy chain)
- Page 22 PD3420Q peripherals Headphone/ Speakers peripherals PC / Notebook...
- Page 23 Connectivity of Thunderbolt™ 3 port on your monitor (PD2720U / PD2725U / PD3206U / PD3220U / PD3225U only) The Thunderbolt™ 3 ports on your product are compatible with Thunderbolt™ 3 and USB-C™ connectors. The connectivity, however, may vary depending on the cable used and the capability of the connected computer.
- Page 24 Power delivery of USB-C™ ports on your monitor (PD3420Q only) With the power delivery function, your monitor helps supply power to the connected USB-C™ devices. Available power varies by port. Make sure the devices are connected to the appropriate ports to be activated properly with sufficient power. PD3420Q USB-C™...
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Page 25: Installation
Installation • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. The appearance and available input and output jacks may vary depending on the purchased model. - Page 26 Raise the thumbscrew lid and tighten the thumbscrew as illustrated. Then push the lid back. (PD3420Q only) Unfold the front side of the box as illustrated to leave some room for stand and base attachment. Open the foam wrap that protects the monitor. Lift the end of the monitor stand high and orient and align the stand arm with the monitor, then push them together until they click and lock into place.
- Page 27 Take the monitor out of the box by holding the stand arm. Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface. As the product is heavy, you may need assistance from another person to balance and ensure safety.
- Page 28 Raise the thumbscrew lid and tighten the thumbscrew as illustrated. Then push the lid back. Lift the end of the monitor stand high and orient and align the stand arm with the monitor, then push them together until they click and lock into place.
- Page 29 You should position the monitor and angle the screen to minimize unwanted reflections from other light sources. Your monitor is an edge-to-edge monitor and should be handled with care. Avoid finder pressure on the screen surface. Adjust the screen angle by placing your hands on the top and on the bottom of the monitor as illustrated.
- Page 30 3. Connect the headphone. You may connect the headphones to the headphone jack. (PD2720U / PD2725U) (PD3206U / PD3220U / PD3225U / PD3420Q) 4. Connect the USB devices. 1. Connect the USB cable between the PC and the monitor (via the upstream USB port). This upstream USB port transmits data between the PC and the USB devices con- nected to the monitor.
- Page 31 5. Connect the Hotkey Puck G2 to the monitor. Connect the Hotkey Puck G2 to the mini USB port (exclusively for Hotkey Puck G2 connection) on the rear of the monitor. For more information on Hotkey Puck G2, see Hotkey Puck G2 and its basic operations on page 6.
- Page 32 9. Connect-to and turn-on the power. Plug the other end of the power cord into a power outlet and turn it on. Picture may differ from product supplied for your region. Turn on the monitor by pressing the power button on the monitor.
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Page 33: How To Detach The Stand
How to detach the stand 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. 2. Remove the back cover. Remove the back cover from its bottom as illustrated. - Page 34 4. Remove the monitor base. Release the thumbscrew on the bottom of the monitor base. And then detach the base from the stand.
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Page 35: Adjusting The Monitor Height
Adjusting the monitor height To adjust the monitor height, hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height. • Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or descending monitor might cause personal injuries. -
Page 36: Rotating The Monitor (Selected Models Only)
Rotating the monitor (selected models only) Available only when the product features pivot function. Visit www.BenQ.com > the purchased model > the Specifications tab to see if Pivot is supported. 1. Pivot the display. Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90 degrees. -
Page 37: Viewing Angle Adjustment
To avoid the edge of the LCD display hitting the monitor base surface while it is being rotated, do tilt and extend the monitor to the highest position before you start to rotate the display. You should also make sure there are no obstacles around the monitor and there is enough room for cables. -
Page 38: Using The Monitor Wall Mounting Kit (Purchased Separately)
Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions. -
Page 39: How To Adjust Your Monitor
How to adjust your monitor The control panel All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. Name Description Power key Turns the power on or off. 5-way controller Accesses the functions or menu items as instructed by the on-screen icons. -
Page 40: 5-Way Controller And Basic Menu Operations
5-way controller and basic menu operations The 5-way controller is located at the rear of the monitor. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations. Left Right Down... - Page 41 5-way controller OSD icon Function operation Move up • Goes to the previous menu item. • For up / increase adjustment. Move down • Goes to the next menu item. • For down / decrease adjustment. Move to the left •...
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Page 42: Working With The Hot Keys
Working with the hot keys The custom keys (located next to the 5-way controller) perform as hot keys to provide direct access to pre-defined functions. You can change the default setting and designate different functions for these keys. Accessing the hot key functions 1. - Page 43 6. Under the category, check to select up to 3 items for quick access by this key. Mode: sRGB Input Custom Key 1 Color Mode DCI-P3 Picture Custom Key 2 DualView Display P3 Color Controller Key 1, 2, 3 KVM Switch M-book Audio Rotation Key...
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Page 44: Hotkey Puck G2 And Its Basic Operations
Connect the Hotkey Puck G2 to the monitor. on page • Hotkey Puck G2 is designed for BenQ LCD Monitor exclusively and is available for compatible models only. Do not connect it to other devices with mini USB ports. Name... -
Page 45: Working With A Mac Series Product
Color Mode on page 59 for details. • If your monitor supports certain BenQ software, check the software webpage from www.BenQ.com to see if they work on your Mac product. If you have any inquiries about the compatibilities with Mac products, visit... -
Page 46: Adjusting Display Mode
The computer’s color profile (ICC profile) may not best suit your monitor. If you want to make sure to obtain the accurate color matching representation, change the computer’s ICC profile to ensure the computer works better with the monitor. Visit Support.BenQ.com to access the under your ICC Profile Installation Guide monitor model for instructions. - Page 47 1. Connect the second video source to one of the video inputs other than Thunderbolt™ 3 (models with Thunderbolt™) / USB-C™ (PD3420Q) on the monitor using an appropriate cable. 2. Press the 5-way controller to bring up the hotkey menu, and select (Menu) to access the main menu.
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Page 48: Displaying Two Sources At The Same Time (Pip/Pbp)
Scenario B: Working with two computers and two monitors Thunderbolt™ Video cable cable PC 1 PC 2 USB-C™ PC 1 cable PC 2 USB cable (type A to type B) 1. Establish cable connection as instructed in Connect the PC video cable. on page 2. -
Page 49: Connecting Multiple Monitors (Thunderbolt™ Daisy Chaining) (Selected Models Only)
PD3220U / PD3225U / PD3206U), USB-C™ (PD3420Q), DP, and HDMI, and displays the first available one as the main source in PIP mode, and the second one as the sub source. If only one input signal is found, connect the desired video source with an appropriate cable, and go to Input >... -
Page 50: Working With Hdr Technology
Supported resolution To perform Thunderbolt daisy chaining, a limited number of connected monitors is required to ensure image quality. The following information shows the image resolution available to each monitor. monitor monitor 3840 x 2160 (60Hz) 3840 x 2160 (60Hz) 3840 x 2160 (60Hz) 2560 x 1440 (60Hz) Supported resolution... -
Page 51: Working With Two Color Settings On The Same Image (Dualview)
Enabling HDR function PD2720U / PD3220U If the instructions in Working with HDR technology on page 50 are followed and the input content is HDR-compatible, the OSD message HDR: On is displayed on the screen. This means your content player and content are HDR-compatible and the HDR function is properly enabled. - Page 52 3. A list of available color modes for the right window is displayed. Select one to apply the setting. Picture with the Picture with the setting from setting from Color > Color Color > Mode. DualView.
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Page 53: Navigating The Main Menu
Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press the 5-way controller to bring up the hot key menu, and press (Menu) to access the main menu. See 5-way controller and basic menu operations on page 40 for details. -
Page 54: Input Menu
Input menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. - Page 55 Item Function Range Sets the PIP mode. Pictures from two independent video sources are displayed on the screen at the same time. The audio input is from the main source if the PIP mode is activated. Not available when HDR function is enabled. Main Determines the main video source.
- Page 56 Item Function Range PBPx4 Sets the PBP mode to have four pictures displayed • Top Left side-by-side. Determines the video sources for four • Top Right windows respectively. • Bottom Left • Bottom Right Not available when HDR function is enabled. SWAP Swaps the video screens.
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Page 57: Picture Menu
Picture menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. - Page 58 Item Function Range Advanced Dynamic The function is to automatically detect the (PD2720U / Contrast distribution of an input visual signal, and then to PD3220U) create the optimal contrast. (selected 0 to 5 models only) (PD2725U / PD3420Q) • Auto •...
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Page 59: Color Menu
Color menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. - Page 60 Item Function Range For better color matching representation with High Dynamic Range (HDR) technology. Not available when PIP / PBP mode is enabled. (PD2725U / PD3420Q) Available only when the HDR content is detected. sRGB For better color matching representation with the peripheral devices, such as printers, digital cameras, etc.
- Page 61 Item Function Range B + W Applies a black and white theme. • Level 1 (PD3206U / • Level 2 PD3225U • Level 3 only) DICOM For viewing DICOM images. It is recommended for displaying medical images. DICOM as the abbreviation of Digital Imaging and Communications in Medicine is a standard for handling, storing, printing, and transmitting medical images.
- Page 62 Item Function Range User Define The blend of the Red, Green and Blue primary • R (0~100) colors can be altered to change the color tint • G (0~100) of the image. Go to the succeeding R (red), G • B (0~100) (green), and B (blue) menus to change the settings.
- Page 63 Item Function Range Saturation Adjusts the purity degree of colors. • R (0~100) • G (0~100) • B (0~100) • C (0~100) • M (0~100) • Y (0~100) Backlight (Available only when the input is • ON Control HDR-compatible.) • OFF (PD3206U / Once enabled, the monitor may flicker when PD3225U)
- Page 64 Available menu options to each color mode Depending on the Color Mode you just set, the available options for color adjustment may vary. Color modes and the available display options are as follows: • V: all options are available for adjustment. •...
- Page 65 PD2720U / PD3206U / Settings PD3220U / PD3225U Color Color Mode Brightness Contrast Sharpness Gamma Saturation Temperature Adobe RGB (PD2720U / PD3220U only) Rec. 709 CAD / CAM Animation Low Blue Light Darkroom M-book B + W (PD3206U / PD3225U only) DICOM User PD3420Q...
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Page 66: Audio Menu
Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. -
Page 67: Kvm Switch Menu
KVM Switch menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. - Page 68 Item Function Range Video Input Presets a video input to go with the USB Upstream • DisplayPort port. See Setting up the second video source for KVM • HDMI1 Switch before use on page • HDMI2 • None If None is selected from KVM Switch > Video Input for Scenario A: Working with two computers and one monitor on page 47 and USB Upstream is selected for KVM Switch,...
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Page 69: Custom Key Menu
Custom Key menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. - Page 70 Item Function Range Controller Key Sets the function to be accessed by controller key 1 / • Color Mode 1, 2, 3 2 / 3 on Hotkey Puck G2. See Hotkey Puck G2 and its • Input / Signal basic operations on page 44 for the location of the Input keys.
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Page 71: System Menu
System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. - Page 72 Item Function Range OSD Settings Language Sets the OSD menu language. • English • Français The language options displayed on your • Deutsch OSD may differ from those shown on the • Italiano right, depending on the product supplied in your region.
- Page 73 Item Function Range HDR Demo (Works only if the input content is HDR-compatible) • ON (PD2720U / When the function is activated, all color modes are • OFF PD3220U only) available for a comparison between HDR and non-HDR image representation. See HDR Demo options and HDR function availability (PD2720U / PD3220U only) on page 75...
- Page 74 Item Function Range Advanced DDC/CI Allows the monitor settings to be set • ON through the software on the PC. • OFF DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote diagnostics.
- Page 75 Item Function Range System Setting Shows the current monitor property settings. • Input / Signal Input • Timing • Brightness • Contrast • Color Gamut • Pixel Encoding • Color Depth (PD2720U / PD2725U / PD3220U / PD3420Q only) • RGB Range Burn-in Cleaner Screen burn-in or image retention may be found on the •...
- Page 76 HDR Demo Video input Availability of HDR function option message OFF (grayed Non-HDR content Emulated HDR function if HDR mode HDR: out) is selected under Color > Color Mode. Emulated HDR content Switches to HDR mode automatically. HDR: On Non-HDR color modes are available. Options for data transfer via USB-C™...
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Page 77: Troubleshooting
Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. Does the blurring only occur at resolutions lower than the native (maximum) resolution? Download Resolution file from the website (see Product support on page... - Page 78 Faint shadow from the static image displayed is visible on the screen. • Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use. • Use a screensaver to prevent the occurrence of image retention. Power LED indicator The LED indicator is white or orange.
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Page 79: Need More Help
• Check if the input source has been selected to USB-C on Input > Signal Input. Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more support and local customer service.
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