Barco ClickShare CX-20 Gen2 User Manual page 44

Troubleshooting
Problem
I cannot start the ClickShare App
Button LEDs are blinking
Screen is not shown when
pressing the Button although
Button LED is static white.
Your shared content becomes
grayed out.
Button cannot connect to the Base
Unit. Button LEDs keep spinning.
When network integrated, the
Button cannot find the Base Unit.
Quality of the image displayed is
not satisfactory.
44 R5900114 /01 ClickShare CX-20 Gen2
Cause
Windows tries to assign the
ClickShare drive to an already
reserved drive letter
Bad block on the mass storage
Running 3rd party applications is
blocked by IT
You are using a Linux PC or
ChromeBook
Clickshare Application has not
been started
Already two people on screen
Somebody is moderating the
session
Connection between the
ClickShare application (or Button)
and the Base Unit is lost
Button is not paired to correct
Base Unit.
Base Unit settings have changed
and Button has not been paired
again.
IP address of the Base Unit has
changed.
The Button cannot connect to the
Base Unit due to firewall settings.
Button is using a channel with high
utilization.
Base Unit antennas are
obstructed.
Low signal strength
Solution
Use Microsoft Windows Disk
Management to assign it to a free
drive letter.
Please re-pair the Button with the
Base Unit to restore the flash
Contact your IT responsible.
In the meantime, you can share
your screen using your device's
native protocols
Use the device's native protocols
to share on screen
Start the application on the
ClickShare Button's mass storage
or download and run the
ClickShare Desktop App.
Long press the Button to kick off
all other sources from screen.
Or ask for somebody to remove its
source from screen
Request the moderator to put you
on screen or claim the moderation
role from the ClickShare
application
ClickShare tries to restore the
connection automatically.
If this fails, the LEDs of the Button
start blinking red. You should
unplug the Button from your laptop
and start a new
Pair the Buttons with the Base Unit
.
Pair the Buttons with the Base
Unit.
Pair the Buttons with the Base
Unit.
Contact your IT responsible.
Contact your IT responsible.
Make sure no insulation or metal
plating or a cage is placed around
the Base Unit. If too far, place the
Base Unit closer to the location of
the Buttons. Preferably, have line
of sight between Base Unit and
Button.
Place the Base Unit closer to the
location of the Buttons. Check the
settings of the Base Unit to see if
the power of the wireless signal
has not been set too low.