Call Abandon; Call Operator (Call Attendant); Call Routing - Vertical IP2007 User Manual

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Chapter 3 - System Functions
Voice Mail Functions
All mailbox users have access to these mailbox features:
Delete, save, or skip messages.
Send messages to other mailbox.
Receive message information indicating date, time, and Caller ID info, if available.
Change personal greeting and password.
Playback controls when reviewing messages.
Record a temporary greeting.
Send notification via e-mail when a message is left in the caller's voice mailbox.
Attach a .wav file when sending notification via e-mail once a message is left in
the caller's voice mailbox.
Maximum message recording length for each call is 180 seconds.
Total message recording time for each station is based on the number of phones
connected to the system (240 minutes maximum per system).
Saved messages will be retained for 1-7 days before being overwritten.
Voice Messages
Support for two languages is provided for the all voice prompts.
Administrators can record all voice prompts.
Administrators can update/backup/delete all voice prompts from the Xcelerator IP.

Call Abandon

For every PSTN call, the Xcelerator IP monitors the call status. If the remote party hangs
up, the ongoing call will be terminated.

Call Operator (Call Attendant)

One primary operator may be assigned in the system. The standard IP phone will serve
as the operator telephone. When assigned as operator, this extension supports general
system functions.
When an internal extension dials Operator Directory Number ("0" at default), or an
outside party dials "0" when the Auto Attendant plays the Welcome message, these calls
will be routed to the Operator Queue. The Operator supports a First-In-First-Out
operation to service these calls. During any time the calling party is queued for the
Operator, the calling party hear Music-On-Hold (if programmed).

Call Routing

The Call Routing feature automatically routes outgoing calls using the most appropriate
route which is based on the number dialed. If necessary, Xcelerator IP can automatically
modify the dialed number by deleting and inserting digits.
The call routing destination is: a PSTN or IP line, a line group, or another Xcelerator IP.
Xcelerator IP Administrator Manual
Call Abandon
March 2007