Ensuring Optimum Call Handling Performance - Vertical comdial DX-120 Installation And Maintenance Manual

T I
ROUBLESHOOTING NSTALLATION
(continued)
;UCD overflow 1 for UCD groups 1-5
a9byd1=3101
a9byd2=3102
a9byd3=3103
a9byd4=3104
a9byd5=3105
;UCD overflow 2 for UCD groups 1-5
a9byd91=3201
a9byd01=3202
a9byd*1=3203
a9byd#1=3204
a9byda1=3205
;UCD overflow for all other groups
a9bydx=
2) Remove Mail Box 157.
• This is a voice mail port and cannot be used as a mail box.
3) Remove Custom 16384 from voice mail – it adds an asterisk (*) to the end of transfers.
• This causes problems with analog phones (phone rings once but are dead air when answered).
4) Change the System Technical "Seconds of non silence" from 5 to 99.
• Hang-ups occur when a user is leaving a message if this parameter is set too low.
5) Set Routing boxes 3301-3305, 3101-3105, 3201-3205 to hang up if no digit is dialed.
• The UCD overflow feature will not work if routing boxes are not set this way.

Ensuring Optimum Call Handling Performance

SOLUTION: APPLY THE FOLLOWING SETTINGS TO ALL DX-120 KSUS.
ISSUES
CALL HANDLING TIMING
Xfer_I Recall
Xfer_B Recall
Hold Recall SLT
Hold Recall DEKT
VM DIALING RATIO
Tone Time
Int_Dgt Time
- 118 -
DX-120 Installation and Maintenance Manual
60sec
60sec
5min
5min
60ms
60ms