Technical Support - US Robotics USR9001 Quick Installation Manual

I password protected my SureConnection lock and I don't remember my
password.
You will need to uninstall the SureConnect utility and reinstall it in order to
deactivate the password. Once you reinstall the SureConnect utility there
will be no password activated. Refer to the uninstallation instructions
located in the Users Guide located on the Installation CD-ROM or by clicking
the Help button in the SureConnect utility.
When I complete my installation, the Test tab of the U.S. Robotics SureConnect
ADSL Utility displays and states theat the modem test failed but I can still surf
the Internet.
The modem is not connected to the computer. Using either a USB cable or
an Ethernet cable attach the modem to the computer and try the test again.
If you have a router, hub or switch between the modem and the computer,
this version of SureConnect will not detect the modem. In order for
SureConnect to detect the modem and display its status, the modem must
be connected directly to the computer. The modem will still function
properly, however the SureConnect Utility cannot be used. You may safely
delete the SureConnect Utility shortcut from your Startup folder or use Add/
Remove Programs to uninstall the SureConnect Utility.

Technical Support

• Go to the Support section of the U.S. Robotics Web site at
www.usr.com/broadbandsupport. Many of the most common
difficulties users experience have been addressed in the FAQ and
Troubleshooting Web pages for your specific product.
• If you can't connect to the Internet, contact your ISP for assistance.
For current support contact information, go to the following Web site:
http://www.usr.com/support
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