US Robotics USR9001 Quick Installation Manual page 18

Be sure to read and follow all of the installation instructions provided. Once
the software is installed, you may need to establish a dial-up connection in
order to access the Internet. If your ISP gave you software to install, they
should have assigned you a user name and password as well.
I ran a test using the U.S. Robotics SureConnect ADSL utility and the Modem test
failed.
The Modem test will fail if the computer is unable to communicate with the
modem or if the modem does not successfully complete the self-test. Take
the following steps to ensure your computer can communicate with the
modem:
• Confirm that you have secured the Ethernet cable to the "ENET" port
on the modem and to the network interface card. The "ENET" LED
should be illuminated.
• Confirm that you are using the power adapter that came with the
U.S. Robotics ADSL Ethernet Modem and that it is securely plugged
into a wall outlet and the modem.
• The network interface card (NIC) did not acquire an IP address. Restart
the computer and then run the test again.
• If the Modem test still fails, contact your ISP to verify the operational
status of the modem.
I ran a test using the U.S. Robotics SureConnect ADSL utility and the Line test
failed.
The modem is unable to communicate with the telephone company. In
technical terms, the modem was not able to confirm a physical connection
to the Digital Subscriber Line Access Multiplexer (DSLAM) located in the
telephone company's central office.
• Confirm that the telephone cable is securely plugged into the modem
and to an active telephone wall jack.
• Confirm that you do not have a microfilter installed on the RJ-11 cable
that connects your modem to the telephone wall jack. If you do,
remove it unless it has a jack for both the DSL and telephone.
• Reset the telephone line by unplugging all devices that share that
phone number from their respective telephone wall jacks. Once they
are all unplugged, plug them back in.
• If the line test still fails, call your ISP to ensure the DSL line is properly
configured.
I ran a test using U.S. Robotics SureConnect ADSL utility, and the Internet
Connection Test failed.
The modem was able to connect to the telephone company but was unable
to reach the ISP. There may be a problem connecting to the Gateway or to
the Domain Name Service (DNS) maintained by the ISP.
• Try disconnecting the dial-up connection and dialing it again. If the
test still fails, call your ISP for assistance.
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