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If your prints are still scuffed, try selecting a wider Platen Gap Offset setting.
Note: The Platen Gap Offset setting cannot be set wider or narrower than the value set for Platen
Gap.
• If ink is smeared on your prints, clean the rollers and the paper cassette printing path. For roll paper,
load blank A2 or 17-inch wide paper and select
fed as long as the icon is pressed. Once the paper comes out clean, cleaning is complete. Then select
to cut the paper. For the paper cassette printing path, load several sheets of A2 (16.5 × 23.4 inches
[420 × 594 mm]) or 17-inch wide paper in the paper cassette. On the Home screen, select the
maintenance icon > Paper Guide Cleaning and then select Start. Select Run Again, as needed,
until the sheets come out clean, and then select Done.
• If you are using non-Epson media, make sure you create a custom paper configuration for the media.
• Lower the Color Density setting in the Paper Configuration dialog in the printer driver.
• Make sure the Paper Size Check setting is set to On, or the printer may print outside the edges of the
loaded paper and smear ink on the back of the print.
• Depending on the print density and type of paper you are using, the ink may take a while to dry. Do not
stack the prints until the ink is completely dry.
• Make sure that the printer driver's Media Type settings match the paper that you are using.
• If the bottom edge is scuffed, try widening the bottom margin.
• If the trailing edge is scuffed while printing, create your data with a wider margin.
• If the printhead is scuffing the edge of the paper, set a larger Top Margin in the paper settings.
• If the left or right edges of the paper are scuffed while printing, create your data with a wider left or
right margin. If the situation does not improve, rotate the data 90 degrees in the printer driver or your
software before you print.
• If you are printing multiple pages and Auto Cut is set to Never Cut, the area between pages may be
scuffed. Widen the margin between pages.
• Try cleaning inside of the printer and the roll paper feeder.
Parent topic:
Solving Print Quality Problems
Related references
Paper Specifications
Paper Setting Menu
Maintenance Menu
> Forward to feed it through the printer. Paper is
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