Page 1 ® ® Epson SureColor P5370 User's Guide...
Page 3: Table Of Contents
Contents SureColor P5370 User's Guide......................... 11 Introduction to Your Printer........................12 Printer Features ..........................12 Optional Equipment and Replacement Parts................. 13 Available Software ..........................13 Notations Used in the Documentation ....................14 Printer Part Locations......................... 15 Product Parts - Front ........................15 Product Parts - Top/Inside ......................
Page 4 Creating Custom Paper Settings Using the Control Panel............. 64 Selecting Custom Paper Configurations ................... 66 Using Epson Media Installer ......................66 Epson Media Installer Screens ....................67 Downloading Epson Media Settings ..................70 Creating Custom Media Settings Using Epson Media Installer ..........71 Edit Media Settings Options...................... 74...
Page 5 Sharing Custom Media Settings with Other Computers ............76 Available Epson Papers ........................78 Borderless Paper Type Compatibility ....................86 Supported Paper Widths for Borderless Printing ................87 Printing from a Computer ......................... 89 Printing with Windows ........................89 Selecting Basic Print Settings - Windows ..................89 Paper Configuration Options - Windows ...................
Page 6 Checking Ink and Maintenance Box Status with Windows ............160 Checking Ink and Maintenance Box Status - Mac ............... 161 Purchase Epson Ink and Maintenance Boxes ................. 163 Ink Cartridge and Maintenance Box Part Numbers..............163 Removing and Installing Ink Cartridges.................... 164 Replacing the Maintenance Box.......................
Page 7 Checking the Nozzles Using a Computer Utility ..............174 Print Head Cleaning ........................175 Cleaning the Print Head Using the Product Control Panel ............176 Cleaning the Print Head Using a Computer Utility..............177 Running a Power Cleaning Using the Product Control Panel..........179 Running a Power Cleaning Using a Computer Utility ..............
Page 8 Cannot Print Over a Network....................... 211 Solving Printing Problems ........................ 213 Nothing Prints ..........................213 Print Head Moves But Nothing Prints ..................214 Solving Paper Problems........................214 Paper Feeding Problems......................214 Image Is Not Positioned Correctly On the Media ................. 215 Paper Jam Problems ........................
Page 9 FCC Compliance Statement......................244 Binding Arbitration and Class Waiver ....................245 Trademarks ............................248 Copyright Notice..........................248 A Note Concerning Responsible Use of Copyrighted Materials........... 249 Default Delay Times for Power Management for Epson Products ..........249 Copyright Attribution ........................249...
Page 11: Surecolor P5370 User's Guide
SureColor P5370 User's Guide Welcome to the SureColor P5370 User's Guide. For a printable PDF copy of this guide, click here. Note: Availability of products in this guide varies by country.
Page 12: Introduction To Your Printer
Using the Control Panel Using Power Saving Settings Printer Usage Guidelines Printer Features The Epson SureColor P5370 printer includes these special features: High productivity • Advanced MicroPiezo AMC 10-channel print head • Available 200 ml high-capacity ink cartridges with increased black density •...
Page 13: Optional Equipment And Replacement Parts
(U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. In addition to the accessories listed below, extended service plans are available.
Page 14: Notations Used In The Documentation
Software Description Epson Software Updater Periodically checks for software updates and then notifies you and installs the software if an update is available. You can select the interval for update checks and make settings for receiving update notifications. In addition to driver updates, also allows you to update product firmware and previously installed applications, and install additional software that is compatible with the printer.
Page 15: Printer Part Locations
Printer Part Locations Check the printer part illustrations to learn about the parts on your printer. Product Parts - Front Product Parts - Top/Inside Product Parts - Rear Parent topic: Introduction to Your Printer Product Parts - Front Printer cover Front cover Ink cartridge cover (left) Borderless maintenance box...
Page 16: Product Parts - Top/Inside
Maintenance box Ink cartridges Control panel Alert light Parent topic: Printer Part Locations Product Parts - Top/Inside Edge guides Paper cassette Paper eject support Output tray...
Page 17 Roll paper spindle holders Paper cassette cover Borderless printing spacer Media edge guide Spindle Roll adapter Roll paper cover Roll paper feeder Cut sheet feeder Paper support Wiper Capping station Print head...
Page 18: Product Parts - Rear
Parent topic: Printer Part Locations Product Parts - Rear Rear cover USB port Ethernet/LAN port AC inlet Parent topic: Printer Part Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Changing the LCD Screen Language Selecting the Date and Time...
Page 19: Control Panel
Control Panel power button home button LCD touchscreen LCD Screen Note: You can select the screen switching icon to toggle between the home screen and the ink level display. Access menu items Displays the printer's status, error messages, and other information...
Page 20 Displays paper information When paper is not loaded, - - - is displayed. If there is no paper loaded in either paper source, select to display the Paper Setting screen. Displays the amount of ink remaining The abbreviation below each bar indicates the ink color. PK: Photo Black MK: Matte Black Y: Yellow...
Page 21: Changing The Lcd Screen Language
Lock setting icon Displays the login or log out screen when Lock Setting is enabled. You must enter the admin password to access any of the locked settings. See the online Administrator's Guide for more details. Information icon Displays consumable item information and a list of messages Online manual icon Displays a QR code that links to product videos Network status icons;...
Page 22: Selecting The Date And Time
4. Select a language. 5. Press the home button to exit. Parent topic: Using the Control Panel Selecting the Date and Time Before using your product, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format. Note: This setting can be locked by an administrator.
Page 23 You must enter the admin password to access any of the locked settings. Note: You can restore the administrator password to the default password by selecting Restore Default Settings on the Admin Password screen and entering the administrator password. If you forget your password, contact Epson for assistance.
Page 24: Using Power Saving Settings
Parent topic: Using the Control Panel Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter and select other options to save energy and resources. Changing the Sleep Timer Settings Changing the Power Off Timer Settings Parent topic:...
Page 25: Printer Usage Guidelines
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. Note: The default setting is Off. 1. Press the home button, if necessary. 2. Select the Menu icon. 3.
Page 26: Installation Space
Installation Space Make sure that you clear the following amount of working space so that you can eject paper and replace consumables as necessary for your model. (182 mm) (533 mm) 45.79 in. (1163 mm) 53.11 in. (1349 mm) 5.91 in. (150 mm) 23.07 in.
Page 27: Storing Your Printer
• Keep the printer out of direct sunlight. • Do not install the printer next to heat sources or directly in the path of exhaust from a ventilator or air conditioner. Failure to observe this precaution could result in the print head nozzles drying out and clogging.
Page 28 Parent topic: Printer Usage Guidelines...
Page 29: Wi-Fi Or Wired Networking
Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network...
Page 30: Wi-Fi Infrastructure Mode Setup
The wireless router or access point can be connected to your computer over a wireless or wired network. Note: You cannot connect to a wired and wireless network at the same time. Epson product Wireless router or access point Computer with a wireless interface...
Page 31: Selecting Wireless Network Settings From The Control Panel
To install your product on a wireless network, install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
Page 32 Wi-Fi icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website. Note: If you don't see the Wi-Fi icon, you may have selected the wrong network name or entered the password incorrectly.
Page 33: Wi-Fi Direct Mode Setup
You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices. Epson product Computer with a wireless interface Other wireless device...
Page 34: Wi-Fi Protected Setup (Wps)
Wi-Fi Direct icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website. Note: If you don't see the Wi-Fi Direct icon on the LCD screen, you may have selected the wrong network name or entered the password incorrectly.
Page 35: Using Wps To Connect To A Network
Wi-Fi icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the product software from the Epson website. Note: If you don't see the Wi-Fi icon, restart the access point, move it closer to the printer, and repeat these steps to try again.
Page 36: Printing A Network Connection Report
Before you begin, make sure paper is loaded in the product. 1. Select the Menu icon. 2. Select General Settings > Network Settings > Network Status. 3. Select Print Status Sheet > Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Printing a Network Connection Report...
Page 37: Network Connection Report Codes And Messages
Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear at the top of the report. Error code Message Note: Error codes and messages listed here may not all apply to your product.
Page 38 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
Page 39 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
Page 40 Error code and message Solution Make sure your computer or network device are turned on. Also make sure that you can access the Internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device.
Page 41 Error code and message Solution E-12 Make sure other devices on the network are turned on and do the following: Confirm the following: • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.
Page 42: Changing Or Updating Network Connections
Network Environment Messages Message Solution The Wi-Fi environment needs to be Move your product closer to your router or access point, improved. Turn the wireless router off and and remove any obstacles between them. Then turn off then turn it on. If the connection does not your router or access point, wait about 10 seconds, and improve, see the documentation for the turn it back on again.
Page 43: Changing A Usb Connection To A Wi-Fi Connection
Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...
Page 44: Connecting To A New Wi-Fi Router
1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
Page 45 4. Select Start Setup to disable Wi-Fi. Parent topic: Changing or Updating Network Connections...
Page 46: Media Handling
• Do not throw away the paper packaging as you can use it to store the paper. • If you are loading Epson UltraSmooth Fine Art Paper, disable the Auto Loading setting or the pressure roller may leave marks on the surface of the paper.
Page 47 • Typically, prints and photos can fade over time due to the effects of light and various environmental factors. This also applies to Epson special media, however, the degree of color distortion can be minimized by following proper storage procedures. See the documentation supplied with Epson...
Page 48: Roll Paper Handling
Note: The colors of photos, posters, and other printed materials may appear different under different lighting conditions. Parent topic: Media Handling Roll Paper Handling See these sections to load, cut, and remove roll paper in your product. Removing the Roll Media Adapter - 2-inch Core Installing the Roll Media Adapter - 3-inch Core Loading Roll Paper on the Spindle Installing the Borderless Spacer...
Page 49: Installing The Roll Media Adapter - 3-Inch Core
2. Push out the two hooks on the black paper stop and remove the gray adapter from the paper stop. 3. To remove the gray adapter from the other paper stop, slide it off the spindle. Parent topic: Roll Paper Handling Installing the Roll Media Adapter - 3-inch Core For roll paper with a 3-inch core, you need to install the roll media adapter onto the paper stop to match the core size of your roll paper.
Page 50: Loading Roll Paper On The Spindle
2. Align the triangles on the gray adapter with the triangles on the paper stop and press until the hooks click into place. 3. Insert the other gray adapter onto the spindle and attach it to the other paper stop. Parent topic: Roll Paper Handling Loading Roll Paper on the Spindle...
Page 51 2. Remove the black paper stop from the spindle. 3. Insert the spindle into the roll paper core so that the end of the roll paper is facing towards you. 4. Press the roll paper against the fixed paper stop until that there is no gap between the paper stop and the roll paper.
Page 52: Installing The Borderless Spacer
5. Insert the black paper stop onto the spindle and press in until there is no gap between the paper stop and the roll paper. Parent topic: Roll Paper Handling Installing the Borderless Spacer When you perform borderless printing on roll paper with the following widths, you may need to install the borderless spacer: •...
Page 53: Loading Roll Paper
2. Remove any roll media adapters from the black and gray paper stops, if necessary. 3. Slide the spacer all the way onto the spindle until it reaches the gray paper stop on the other end. Make sure the holes in the spacer and paper stop line up exactly. To remove the spacer, remove the black paper stop from the spindle and then remove the spacer by holding its outer edge and pulling it straight off.
Page 54 Note: To prevent dust from accumulating inside the printer, always keep the roll paper cover closed unless you are loading or unloading media. 5. Slide out the output tray. Do not raise the paper stopper or the roll paper may not eject correctly. Note: If you are printing on plain paper or thin media types, raise the paper eject support.
Page 55: Cutting Roll Paper
Do not allow cut sheets and roll paper to stack up together. Parent topic: Roll Paper Handling Related references Available Epson Papers Paper Specifications Roll Paper Options - Windows Related tasks Selecting Roll Paper Settings - Mac...
Page 56: Cutting Roll Paper Manually
Cutting Roll Paper Manually Printing Cutting Guidelines Parent topic: Roll Paper Handling Related references Roll Paper Options - Windows Related tasks Selecting Roll Paper Settings - Mac Cutting Roll Paper Manually You can disable the Auto Cut option to keep your prints on the roll until you manually cut them using the built-in cutter.
Page 57 4. Do one of the following: • If you want to move the paper into a different cutting position, press and hold the icon until the cut location reaches the cutting position labeled on the printer, and then select Cut. •...
Page 58: Printing Cutting Guidelines
Note: If the paper cannot be cut by the built-in cutter, press the icon until your print is clear of the printer, then cut the print by hand. Parent topic: Cutting Roll Paper Printing Cutting Guidelines When you disable the Auto Cut setting, you can print a cutting guideline between print jobs as a guide for manual cutting.
Page 59 Note: You cannot print a cutting guideline inside the bottom margin. 4. Select Print Cutting Guideline. The cutting guideline is printed and the paper is automatically ejected. 5. Use scissors to cut along the cutting guideline and then select Done.
Page 60: Removing Roll Paper
The roll rewinds and the paper's leading edge returns to the print wait position. Parent topic: Cutting Roll Paper Related references Paper Setting Menu Removing Roll Paper When you finish printing on roll paper, remove it from the printer to avoid indenting or creasing the paper. Note: If you enabled Remaining Amount Management, the printer prints a barcode on the leading edge of the roll when you remove the roll paper.
Page 61 • Do not load the following paper types in the paper cassette. Instead, feed and print these types of paper as Cut Sheet or Poster Board: • Epson Legacy Baryta II, Epson Legacy Platine, Epson Legacy Fibre, Epson Legacy Etching, or Epson Legacy Textured •...
Page 62: Loading Cut Sheets In The Rear Manual Feeder
Parent topic: Cut Sheet Handling Related references Available Epson Papers Paper Specifications Loading Cut Sheets in the Rear Manual Feeder Use the rear manual feeder to load one cut sheet at a time from 8 × 10 inches (203 × 254 mm) to A2 (16.5 ×...
Page 63: Loading Media In The Front Manual Feeder
Related references Available Epson Papers Paper Specifications Loading Media in the Front Manual Feeder Use the front manual feeder to load one cut sheet or poster board at a time in sizes from 8 × 10 inches (203 × 254 mm) to A2 (16.5 × 23.4 inches [420 × 594 mm])/17 × 22 inches (432 × 559 mm), 8 to 17 in.
Page 64: Creating Custom Media Settings
Creating Custom Media Settings You can use the printer control panel or Epson Media Installer to create and store up to 16 custom media settings for printing on paper types that are not already in your product's control panel and printer driver by default.
Page 65 5. Select Change Reference Paper. A confirmation message appears. 6. Select Yes and do one of the following: • Select the reference paper recommended by the paper manufacturer. • If no reference paper is available, follow these suggestions to select a paper preset that is similar to the paper that you loaded: •...
Page 66: Selecting Custom Paper Configurations
You can use Epson Media Installer to download settings for a paper type or use the settings as a starting point for a similar paper and then edit them, as needed.
Page 67: Epson Media Installer Screens
• On Mac, Epson Media Installer requires OS X 10.9.x or later to be installed. Epson Media Installer Screens Downloading Epson Media Settings Creating Custom Media Settings Using Epson Media Installer Edit Media Settings Options Sharing Custom Media Settings with Other Computers...
Page 68 • Notifications: Click the icon in the column to view additional information for the selected media settings • Status: Shows if the media settings have been downloaded to Epson Media Installer and saved to the printer or printer driver (Registered) or not (Not Acquired).
Page 69 Media Download Search conditions • Printer: Specify the connected printer to display available media settings for • Region: Specify the region • Media Vendor: Specify the media vendor or brand • Media Type: Specify the type of media • Search: Click here to search the available media settings based on the conditions you selected...
Page 70: Downloading Epson Media Settings
Parent topic: Using Epson Media Installer Downloading Epson Media Settings You can download new or updated Epson media settings from the Media Download tab of the Epson Media Installer utility. Note: • To download and install media settings on the printer, you must be connected to the Internet and to the printer.
Page 71: Creating Custom Media Settings Using Epson Media Installer
Creating Custom Media Settings Using Epson Media Installer You can use Epson Media Installer to create custom paper settings by copying an existing paper setting, renaming it, and assigning an ICC profile. After that, the custom paper setting can be selected from the...
Page 72 • To download and install media settings on the printer, you must be connected to the Internet and to the printer. • On Mac, Epson Media Installer requires OS X 10.9.x or later to be installed. 1. Open the Epson Media Installer software.
Page 73 Note: Custom paper settings created from the printer control panel are not displayed. 3. Select the paper type you want to use as a base for the new paper setting and click (copy media). Note: You can only copy paper types with a Registered status. A confirmation message appears.
Page 74: Edit Media Settings Options
Epson Media Installer. Note: If the printer driver is uninstalled, paper types previously added using Epson Media Installer may not appear when the driver is reinstalled. To re-register the paper information, open Epson Media Installer, and click Media Management >...
Page 75 Setting Description Paper Thickness Set the thickness of the paper Platen Gap Set the distance between the print head and the paper; choose a wider setting if prints are frequently scratched or smudged Margins Select the margin for the leading edge of the printed image.
Page 76: Sharing Custom Media Settings With Other Computers
Using Epson Media Installer Sharing Custom Media Settings with Other Computers You can export custom media settings created in Epson Media Installer and then import them to other computers connected to the same printer. Note: To import custom media settings to a computer, it must be connected to the same printer as the one that was used to create the custom settings.
Page 77 8. Transfer the file to the other computers you wish to import the settings to, if necessary. 9. Open the Epson Media Installer software on the computer you want to add the custom media setting Note: The computer must be connected to the same printer.
Page 78: Available Epson Papers
The following Epson special media is recommended for high-quality printing results. Note: Paper/media availability varies by country. U.S. and Canada: You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or...
Page 79 Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. Note: For the most updated list of supported Epson papers, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada).
Page 80 13 × 19 inches (330 × 483 mm) S450309 17 × 22 inches (432 × 559 mm) S450310 Epson Legacy Paper Sample Pack Letter (8.5 × 11 inches S450183 [216 × 279 mm]) Epson Cold Press Bright Letter (8.5 × 11 inches S042307 [216 ×...
Page 81 (15.2 m) Epson Signature Worthy Sample Letter (8.5 × 11 inches S045234 Pack [216 × 279 mm]) Epson Ultra Premium Photo Paper Letter (8.5 × 11 inches S042182 Glossy [216 × 279 mm]) S042175 8 × 10 inches (203 × 254 mm)
Page 82 S045591 16 inches (406 mm) × 100 feet S045585 1 roll (30.5 m) Epson Metallic Photo Paper Luster Letter (8.5 × 11 inches S045596 [216 × 279 mm]) 13 × 19 inches (330 × 483 mm) S045597 17 × 22 inches (432 × 559 mm) S045598 16 inches (406 mm) ×...
Page 83 Paper Type Size Part number Sheet count Epson Premium Photo Paper Letter (8.5 × 11 inches S042183 Glossy [216 × 279 mm]) S041667 8 × 10 inches (203 × 254 mm) S041465 11 × 14 inches (279 × 356 mm) S041466 11 ×...
Page 84 A3 (11.7 × 16.5 inches S041260 [297 × 420 mm]) 13 × 19 inches (330 × 483 mm) S041263 Epson Proofing Paper White 13 × 19 inches (330 × 483 mm) S042118 Semimatte 13 inches (300 mm) × 100 feet...
Page 85 S041339 S041605 17 × 22 inches (432 × 559 mm) S041908 Epson UltraSmooth Fine Art Paper 13 × 19 inches (330 × 483 mm) S041896 17 × 22 inches (432 × 559 mm) S041897 17 inches (432 mm) × 50 feet...
Page 86: Borderless Paper Type Compatibility
You can print borderless photos on compatible paper types in compatible paper widths: Examples of Borderless Paper Types • Epson Singleweight Matte Paper • Epson Premium Glossy Photo Paper (250) • Epson Premium Glossy Photo Paper (170) • Epson Premium Luster Photo Paper (260) •...
Page 87: Supported Paper Widths For Borderless Printing
Borderless Roll Paper Widths • 8.27 inches (210 mm) • 10 inches (254 mm) • 11.7 inches (297 mm) • 11.8 inches (300 mm) • 13 inches (330 mm) • 16 inches (406 mm) • 17 inches (432 mm) Borderless Roll Paper Widths for 2-inch Core Media (requires use of the borderless spacer) •...
Page 88 Paper Width Roll paper Cut sheet ISO A4 (210 mm) Supported Supported ISO A3 (297 mm) Supported Supported Super A3/B (329 mm) Supported Supported SuperW A3 (329 mm) Supported Supported ISO A2 (420 mm)* Supported — US B/11 inches (279 mm)* Supported —...
Page 89: Printing From A Computer
You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 90 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Preferences, Properties, Print Settings, or Printer Properties to view your print settings.
Page 91 Type in the printer driver matches the paper type selected for the Custom Paper Setting you are using. 5. If you are using non-Epson paper or media and you need to fine-tune its performance, select the Media Type setting that is closest to the paper you loaded, click the Paper Config button, and adjust the paper configuration options as necessary.
Page 92: Paper Configuration Options - Windows
Printing Your Document or Photo - Windows Paper Configuration Options - Windows If you are using non-Epson media and need to fine-tune its print quality, click Paper Config... from the Main tab, then adjust the Color Density setting, as necessary.
Page 93: Advanced B&W Photo Options - Windows
Note: The Color Density setting is only available in the printer driver. It is not accessible from the printer's control panel or Epson Media Installer. Color Density Adjusts the ink saturation level. Parent topic: Selecting Basic Print Settings - Windows Advanced B&W Photo Options - Windows...
Page 94: Print Quality Options - Windows
You can adjust the Mode setting to fine-tune the colors in your printout or turn off color management in your printer software. EPSON Standard (sRGB) Increases the contrast in images. Note: This is the standard mode for most photos and documents when not using an ICC profile.
Page 95: Advanced Color Controls - Windows
Note: In most cases, you get better results by applying color management in your application, rather than in the printer driver. Off (No Color Adjustment) Turns off color management in your printer software so you can manage color using only your application software.
Page 96: Paper Source Options - Windows
The Color Controls screen lets you specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones. You can choose from two Printer Color Adjustment modes and two Gamma settings, and use either a color circle or slide bar to adjust color. Parent topic: Selecting Basic Print Settings - Windows Paper Source Options - Windows...
Page 97 Auto Cut options: • Off: Select this option to cut your prints manually. • Normal Cut: Creates a margin at the top and bottom of your image. These margins vary by media type and may be changed from their defaults using custom media settings. •...
Page 98 • Double Cut: Increases the space between each image and trims each print individually, providing the cleanest edge with no image overlap for borderless printing. Auto Rotate Automatically positions the image or file to fit the roll paper. When Auto Rotate is selected, select the width of the paper as the Roll Width setting.
Page 99: Using Layout Manager - Windows
Using Layout Manager - Windows Layout Manager lets you create a poster or display by dragging multiple pieces of print data created in different applications onto one sheet of paper for printing.
Page 100 You can also place the same print data multiple times as shown here.
Page 101 You can place print data in different sizes and orientations to maximize media usage, as shown here.
Page 102 You can place print data on roll paper as shown here. 1. Open the file you want to print in your application. 2. Select the print command in your application.
Page 103 3. Select Layout Manager on the Main tab and choose an option for the Document Size setting that matches the size of the document in your application. Note: You select the size of the paper you are printing on in a later step. 4.
Page 104 6. Do the following to arrange objects on the Layout Manager screen: • Drag pages to move and resize them. • Use the tool buttons and the Object menu to align and rotate pages. • Resize and replace whole pages in the Preferences or Arrangement Settings screens. Note: See the Layout Manager screen help for details.
Page 105: Selecting Print Layout Options - Windows
Selecting Print Layout Options - Windows You can select a variety of sizing and layout options for your document or photo on the Layout tab. • To change the orientation of your printed document or photo, select Portrait or Landscape. •...
Page 106: Reduce/Enlarge Options - Windows
• To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select the Page Layout checkbox and select the options you want. • To enlarge your image beyond the limits of your application program, select the Optimize Enlargement checkbox.
Page 107: Selecting Additional Settings - Windows
Poster Prints one image on multiple sheets of paper to create a large poster with or without borders. Click the Settings button to select the layout and guideline options. Parent topic: Selecting Print Layout Options - Windows Selecting Additional Settings - Windows You can run maintenance utilities and select additional settings that apply to all the print jobs you send to your product.
Page 108 • Head Cleaning to clean the print head if you notice banding or gaps in your printouts. • Epson Status Monitor 3 to check the printer's status. • Monitoring Preferences to select the error notifications displayed on the Epson Status Monitor 3 screen, or add a shortcut to the utility in the Windows taskbar.
Page 109: Saving, Sharing, And Customizing The Printer Settings
• Export or Import to save the print settings to a file or import them from a file. This is useful when you want to select the same print settings on multiple computers. • Epson Media Installer to create and manage custom paper configurations. 5. Click OK to close the printer software window.
Page 110 You see a window like this: 3. Verify that your settings are correct, enter a name for the group of settings in the Name field, and click Save. Note: If you need to delete a group of settings you have created, select the name of the group of settings from the list and click Delete.
Page 111: Editing Print Setting Displays - Windows
Related tasks Selecting Basic Print Settings - Windows Printing Your Document or Photo - Windows Editing Print Setting Displays - Windows You can arrange the displayed print settings so you can easily select the settings you use most often. 1. Click the Utility tab in the printer software. 2.
Page 112 You see this window: 3. Select the item you want to edit. 4. Order or group items in the List box as follows: • To move and reorder items, drag and drop them in the list. • To add a new group (folder), click Add Group.
Page 113: Printing Your Document Or Photo - Windows
• To delete a group (folder), select the group and click Delete Group. • To hide a group, drag and drop it to Not Display. Note: If you delete a group, the group folder is deleted but the items within the folder remain. 5.
Page 114: Checking Print Status - Windows
Parent topic: Printing with Windows Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink cartridge status. • To cancel printing, click Cancel. •...
Page 115 2. Select Printer Settings. You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
Page 116: Changing The Language Of The Printer Software Screens
Related tasks Selecting Basic Print Settings - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Do one of the following: • Windows 11: On the right side of the Windows taskbar, click the up arrow, click the icon, and then click on your product.
Page 117 You see these options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Printing with Windows...
Page 118: Changing Automatic Update Options
Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for updates or disable this feature. 1. Do one of the following: • Windows 11: Click the up arrow on the right side of the Windows taskbar, click the icon, then click on your product.
Page 119: Printing On A Mac
You can print with your product using any Mac printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website or using Epson Software Updater. Selecting Basic Print Settings - Mac...
Page 120 3. Select your product as the Printer setting. Note: If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. 4. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 121 5. Select the size of the paper you loaded as the Paper Size setting. • To print a borderless photo, select the Borderless checkbox or a paper size with a Borderless option. • To print on roll paper, select a roll paper size or one with a Borderless option. Note: For roll paper, make sure the maximum width of your photo is set to 17 inches to fit in the width of your roll paper (set the margins to 0 in your application software).
Page 122 • Select Black when using plain paper. 12. Select one of the following as the Color Mode setting: • EPSON Standard (sRGB): Increases the contrast in images. Click the Advanced Color Settings tab to use advanced color controls. • Adobe RGB: Matches image colors to the Adobe RGB color standard. Use this setting if your source file was captured in Adobe RGB.
Page 123: Advanced Color Settings - Mac
When you click the Advanced Color Settings tab, you see one of the screens below depending on the Print Mode and Color Mode settings you selected. • EPSON Standard (sRGB) or Adobe RGB You can specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones.
Page 124 You can select any of the available options. Color Toning Adds tone (hue) to your black-and-white output. The default is Neutral, which provides a neutral tonal scale print. You can also choose other popular presets such as Cool, Warm, and Sepia. Note that the presets affect the target in the tone color circle.
Page 125: Print Quality Settings - Mac
Highlight Tonality Controls tonality only in the highlight areas of your image. Max Optical Density Adjusts the overall density or focus of the print. Create a soft focus print by lowering the density setting. Highlight Point Shift Helps reduce gloss differential on glossy media by adding density to the highlights of your image. Parent topic: Selecting Basic Print Settings - Mac Print Quality Settings - Mac...
Page 126: Selecting Print Layout Options - Mac
Note: Enabling Finest Detail may decrease the print speed. Parent topic: Selecting Basic Print Settings - Mac Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop- up menu or expanding it on the print window.
Page 127 You see a window like this: Note: Some settings may not be available, depending on the Roll Paper option you selected for your Paper Size. 2. Select one of the following Auto Cut settings: • Off: Select this option to cut your prints manually. •...
Page 128 • Single Cut: Prints images within the same print job end-to-end with no gap between them. Borderless images may overlap slightly. • Double Cut: Increases the space between each image and trims each print individually, providing the cleanest edge with no image overlap for borderless printing. 3.
Page 129: Selecting Paper Configuration Settings - Mac
Printing on a Mac Selecting Paper Configuration Settings - Mac If you are using non-Epson media and need to fine-tune its print quality, select Paper Configuration from the Printer Options menu or select Paper Configuration from the drop-down menu, then change the Color Density setting to adjust the ink saturation level as necessary.
Page 130: Color Matching Options - Mac
Prints using standard color profiles for your product and paper to help match image colors. You can customize the conversion method and filter settings on the ColorSync pop-up menu in the print window. EPSON Color Controls Lets you manage color using controls in your printer driver or turn off color management. Parent topic:...
Page 131: Sizing Printed Images - Mac
Sizing Printed Images - Mac You can adjust the size of the image as you print it by expanding the Paper Handling menu in the print window or selecting Paper Handling from the pop-up menu. • To collate multiple copies into sets of documents, select Collate Sheets. •...
Page 132: Printing Preferences - Mac
You see a screen like this: 4. Select any of the available printing options. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac Printing Preferences - Mac You can select from these settings on the Options tab. Acquire printer information automatically Ensures that the paper size and paper type settings are automatically updated if paper is loaded or changed after closing the print window.
Page 133: Printing Your Document Or Photo - Mac
Establish bidirectional communication Allows the product to communicate with the computer. Do not change the default setting unless you experience issues when using a shared printing pool. Default Media Type Select the Media Type that you want to use as the default in the printer driver. Reduce Print Data Size Increases print data compression to improve print speed.
Page 134 Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Related tasks Selecting Basic Print Settings - Mac...
Page 135: Checking Print Status - Mac
Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock. You see the print status window: 2. Select the following options as necessary for your Mac OS version: •...
Page 136: Using The Control Panel Menus
Using the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. Accessing the Printer's Menus Paper Setting Menu Basic Settings Menu Printer Settings Menu Network Settings Menu System Administration Menu Maintenance Menu Printer Status Menu Accessing the Printer's Menus You can use the printer menus to adjust the settings that control how your printer works.
Page 137 Setting Options Description Remove — Rewinds the loaded roll paper until it is ejected from the paper feeder; information on how to remove the roll paper is displayed on the LCD screen. Feed/Cut Paper Backward Moves the paper backward or forward, or cuts it using the built-in cutter.
Page 138 Setting Options Description Advanced Paper Settings Various options See the Advanced Paper Settings table below. Remaining Amount Remaining Amount Select On to display and record the amount of Management Management remaining roll paper. Remaining Amount Select the amount of roll paper remaining. Remaining Alert Select the amount of remaining roll paper before a warning is displayed.
Page 139 Setting Options Description Top Margin 3 mm Select the margin for the leading edge of the printed image. 15 mm Depending on the paper type and printing 20 mm environment, colors may be uneven near the 35 mm leading edge if the margin is small. Bottom Margin 3 mm Select the margin for the trailing edge of the...
Page 140 Select to control the paper ejection roller. Use (Heavy Load) Select Auto to use the roller automatically depending on the type of Epson paper. Use (Light Load) Select a Use option to always use the roller to Do Not Use eject paper.
Page 141 Setting Options Description Print Adjustments Paper Feed Adjust Select Auto to automatically adjust the paper feed settings. Select Manual if automatic adjustment results are not satisfactory and you want to perform adjustments based on specific printing needs; select an adjustment setting from the following: •...
Page 142 Select to control the paper ejection roller; select Auto to use the roller automatically Use (Heavy Load) depending on the type of Epson paper. Use (Light Load) Select a Use option to always use the roller to Do Not Use eject paper.
Page 143 Setting Options Description Paper Feed –0.70 to +0.70% Adjust this setting if banding or uneven colors Offset(Bottom) appear on the bottom edge (0.59 inches [15 mm]) of the paper. Restore Default Settings — Restores advanced media settings to their default values; not available with custom paper types.
Page 144 Setting Options Description Change Paper Type/Paper Paper Type Select a paper category and paper type. Size Paper Size Select a paper size or select User-Defined if your desired size is not listed. Advanced Paper Settings menu (in the Poster Board menu) Setting Options Description...
Page 145 Paper Cassette menu Setting Options Description Change Paper Type/Paper Paper Type Select a paper category and paper type. Size Paper Size Select a paper size or select User-Defined if your desired size is not listed. Print Adjustments Paper Feed Adjust Select Manual and select an adjustment setting from the following: •...
Page 146 Select to control the paper ejection roller; select Auto to use the roller automatically Use (Heavy Load) depending on the type of Epson paper. Use (Light Load) Select a Use option to always use the roller to Do Not Use eject paper.
Page 147: Basic Settings Menu
Loading Cut Sheets in the Rear Manual Feeder Loading Media in the Front Manual Feeder Loading Cut Sheets in the Paper Cassette Loading Roll Paper Related topics Using Epson Media Installer Cut Sheet Handling Roll Paper Handling Cutting Roll Paper Basic Settings Menu Select Menu >...
Page 148: Printer Settings Menu
Setting Options Description Sleep Timer 1 to 60 minutes Select the amount of time until the printer enters sleep mode Power Off Timer Various times Select the amount of time until the printer turns off automatically Date/Time Settings Date/Time Enter the date and time Daylight saving time Select the daylight saving option Time Difference...
Page 149 Setting Options Description Paper Source Settings Various options See the Paper Source Settings table below Custom Paper Setting 1 to 30 See the Custom Paper Setting table below Print Nozzle Check Pattern Every Pages Sets whether to print a nozzle check pattern During Print before the printer prints each page Paper Source Settings...
Page 150 You can select individual paper settings for each registered custom paper setting that was created from the printer control panel. Note: You cannot change individual paper settings for custom paper settings registered through Epson Media Installer. For custom paper settings created in Epson Media Installer, change the settings from Epson Media Installer. Setting...
Page 151 Setting Options Description Paper Suction –4 to +4 Adjusts the printer's suction setting for the selected source; choose lower values for thinner papers Back Tension Standard Select to adjust the paper feeding tension; choose High or Extra High if paper wrinkles High during printing Extra High...
Page 152: Network Settings Menu
Deletes the registered custom paper setting Parent topic: Using the Control Panel Menus Related tasks Creating Custom Paper Settings Using the Control Panel Related topics Using Epson Media Installer Cut Sheet Handling Roll Paper Handling Cutting Roll Paper Network Settings Menu Select Menu >...
Page 153: System Administration Menu
Setting Options Description Network Status Wired LAN/Wi-Fi Status Displays current communication status and connection settings Wi-Fi Direct Status Displays the number of connected devices and connection settings Print Status Sheet Prints the current network connection information Connection Check — Confirms the network status. You can also print a connection check report.
Page 154 Setting Options Description Security Settings Restrictions See the Restrictions table below Admin Settings Lets you add or change the administrator password. If you choose to add a password, set the Lock Setting to On to enable password entry for certain features and settings.
Page 155: Maintenance Menu
Related tasks Setting a Password and Locking the Control Panel Maintenance Menu Select the maintenance icon or Menu > Maintenance to run nozzle checks, cleaning cycles, and other maintenance operations. Caution: Follow the instructions in the topic links below the table to use these menu settings correctly. Setting Description Print Head Nozzle Check...
Page 156: Printer Status Menu
Related topics Replacing Consumables Maintenance and Transportation Printer Status Menu Select Menu > Printer Status/Print to view current printer and network settings. Setting Description Print Status Sheet Prints a summary of current printer settings Firmware Version Displays the firmware version for the printer and any optional accessories connected to it Platen Gap Value for Last Print Job Displays the platen gap value for the last print job...
Page 157: Replacing Consumables
If you have to install a new ink cartridge during a print job, colors in your printout may look different depending on how the ink dries. To avoid this, Epson recommends that you replace any low ink cartridges with new ones before printing large jobs.
Page 158 If discomfort or vision problems persist, see a doctor immediately. If ink gets into your mouth, spit it out and see a doctor right away. • Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.
Page 159: Check Cartridge And Maintenance Box Status
• Do not reuse maintenance boxes that have been removed from the printer and exposed to the air for a long period of time. The box will not absorb any more ink. • Do not disassemble the maintenance box; otherwise ink may get into your eyes or on your skin. •...
Page 160: Checking Ink And Maintenance Box Status With Windows
2. Check the ink color icons at the bottom of the home screen. Note: The displayed ink and maintenance box levels are approximate. Parent topic: Check Cartridge and Maintenance Box Status Related tasks Replacing the Borderless Maintenance Box Replacing the Maintenance Box Removing and Installing Ink Cartridges Checking Ink and Maintenance Box Status with Windows You can check your ink or maintenance box status at any time using a utility on your Windows computer.
Page 161: Checking Ink And Maintenance Box Status - Mac
2. Replace or reinstall the ink color or maintenance box as indicated on the screen. Note: If any of the cartridges installed in the product are broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. Parent topic:...
Page 162 • Replace or reinstall the maintenance box or any ink color as indicated on the screen. Note: If any of the cartridges installed in the product are broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. Parent topic:...
Page 163: Purchase Epson Ink And Maintenance Boxes
Epson sales office. Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not specified for this printer could cause damage not covered by Epson's warranties. Ink Cartridge and Maintenance Box Part Numbers...
Page 164: Removing And Installing Ink Cartridges
The removed ink cartridge can be reinstalled and used until the remaining amount falls below the minimum amount. Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not specified for this printer could cause damage not covered by Epson's warranties.
Page 165 2. Press the ink cartridge cover to open it.
Page 166 3. Press in on the ink cartridge you want to replace. Note: Used ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the surrounding area when removing the cartridges. Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it.
Page 167 4. Carefully pull the ink cartridge straight out. 5. Remove the new cartridge from the package and then gently shake the cartridge for 5 seconds, or about 15 times, in approximately 2 inch (5 cm) horizontal movements. Caution: Do not touch the green chip on the ink cartridge or you may not be able to print.
Page 168 6. Make sure the color of the ink cartridge matches the color of the label on the inside of the ink cartridge cover, and then insert the ink cartridge until it clicks. 7. Repeat the above steps for any other cartridge that needs to be replaced. Note: Make sure to install ink cartridges into all slots.
Page 169: Replacing The Maintenance Box
Parent topic: Replacing Consumables Related concepts Purchase Epson Ink and Maintenance Boxes Related references Optional Equipment and Replacement Parts Replacing the Maintenance Box The maintenance box stores ink that gets flushed from the system during maintenance operations such as head cleaning.
Page 170: Replacing The Borderless Maintenance Box
If ink gets into your mouth, spit it out and see a doctor right away. Parent topic: Replacing Consumables Related concepts Purchase Epson Ink and Maintenance Boxes Related references Optional Equipment and Replacement Parts Replacing the Borderless Maintenance Box The borderless maintenance box (maintenance box 2) absorbs ink during borderless printing.
Page 171 2. Select Borderless Maintenance Box > How To... and follow the on-screen instructions. Parent topic: Replacing Consumables Related concepts Purchase Epson Ink and Maintenance Boxes Related references Optional Equipment and Replacement Parts...
Page 172: Adjusting Print Quality
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to replace the ink cartridges, clean the roll paper feeder, or run a Power Cleaning.
Page 173: Checking The Nozzles Using The Product Control Panel
Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure roll paper or cut sheet paper A4-size or larger is loaded in the printer. 2. Make sure the correct paper type is selected. 3.
Page 174: Checking The Nozzles Using A Computer Utility
Loading Cut Sheets in the Paper Cassette Loading Roll Paper Cleaning the Print Head Using the Product Control Panel Running a Power Cleaning Using the Product Control Panel Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1.
Page 175: Print Head Cleaning
Power Cleaning, turn off the printer and leave it off overnight. If the nozzles are still clogged, contact Epson for support. • Prepare a new maintenance box if the current maintenance box is low on space. Because ink used during cleaning does not evaporate quickly, repeated head cleanings can fill the maintenance box.
Page 176: Cleaning The Print Head Using The Product Control Panel
Parent topic: Print Head Maintenance Related references Optional Equipment and Replacement Parts Environmental Specifications Related tasks Replacing the Borderless Maintenance Box Replacing the Maintenance Box Removing and Installing Ink Cartridges Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1.
Page 177: Cleaning The Print Head Using A Computer Utility
6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary.
Page 178 • Windows (other versions): Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click , select Properties or Printing preferences, and click on the Utility tab. •...
Page 179: Running A Power Cleaning Using The Product Control Panel
10. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary. If you don’t see any improvement after cleaning the print head three times, run a Power Cleaning. Parent topic: Print Head Cleaning Related tasks Loading Cut Sheets in the Rear Manual Feeder...
Page 180: Running A Power Cleaning Using A Computer Utility
If nozzles are still clogged, turn off the printer and leave it off overnight. If nozzles are still clogged, contact Epson for support. Parent topic: Print Head Cleaning Related concepts Purchase Epson Ink and Maintenance Boxes Related references Where to Get Help (U.S. and Canada) Where to Get Help (Latin America) Related tasks...
Page 181 1. Load roll or cut sheet paper in the printer. 2. Make sure the correct paper type is selected. 3. Do one of the following: • Windows 11: On the right side of the Windows taskbar, click the up arrow, click the icon, and then click on your product.
Page 182 If the nozzles are still clogged, contact Epson Support. Parent topic: Print Head Cleaning Related concepts Purchase Epson Ink and Maintenance Boxes Related references Where to Get Help (U.S. and Canada) Where to Get Help (Latin America) Related tasks...
Page 183: Media Setting Optimization
When adjusting using non-Epson paper, make sure you register the custom paper in advance. • When you add a paper setting value, be sure to select the name set in Custom Paper Setting from the printer’s menu as the Paper Type.
Page 184: Aligning The Print Head Using The Product Control Panel
Loading Cut Sheets in the Paper Cassette Loading Roll Paper Related topics Using Epson Media Installer Aligning the Print Head Using the Product Control Panel If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head.
Page 185 2. Make sure the correct paper type is selected. Note: If you are using commercially available paper, make sure you create the custom paper settings in advance. 3. Select Menu > Paper Setting > Print Adjustments > Print Head Alignment. 4.
Page 186: Maintenance And Transportation
Maintenance and Transportation See the instructions in these sections to maintain your printer for optimum results, or to move or transport your printer. Cleaning Your Product Cleaning the Platen Cleaning the Roll Paper Feed Slot Replacing the Cutter Cleaning the Print Head Cap Area Moving or Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it regularly (about once a month).
Page 187 Caution: If ink remains on these parts, it could transfer to your printouts. Continued use of your product with ink, paper particles, or lint on these surfaces could damage the print heads or clog the nozzles. 1. Turn off the product, wait for the LCD screen to turn off, and unplug the power cable from the electrical outlet.
Page 188: Cleaning The Roll Paper Feed Slot
(U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. 1. Turn on the printer.
Page 189 2. Make sure Load paper is displayed on the LCD screen and then select the icon. A screen appears with guidance on how to load roll paper. Ignore these instructions. 3. Open the roll paper cover. Remove the roll paper, if necessary. Note: Close the paper support if it is open.
Page 190 4. Remove the protective film from the cleaning sheet. Note: Do not touch the adhesive on the sheet (the dark gray area). 5. With the adhesive facing toward you, insert the cleaning sheet on the left side of the printer until it reaches the end of the roll paper feed slot, then pull it out.
Page 191: Replacing The Cutter
Parent topic: Maintenance and Transportation Related references Optional Equipment and Replacement Parts Related tasks Removing Roll Paper Replacing the Cutter If you notice that your paper does not cut cleanly, you may need to replace the cutter. Note: Take care not to damage the cutter blade. Dropping it or knocking it against hard objects may chip the blade.
Page 192 3. Open the left and right ink cartridge covers.
Page 193 4. Open the printer cover.
Page 194 5. Use a Phillips-head screwdriver to remove the four screws securing the front cover, then remove the front cover.
Page 195 6. Press in on the tab on the cutter cover, release it, and pull down on the cutter cover to open it. 7. Loosen the screw holding the cutter in place and carefully remove the cutter. Warning: Keep the cutter out of the reach of children. The blade is sharp and can cause injury.
Page 196 8. Align the pin on the new cutter with the hole in the product and insert it. Tighten the cutter screw securely. 9. Close the cutter cover as shown and press it in until it clicks into place.
Page 197 10. Replace the front cover. Insert and tighten the four screws. Note: Use the screws with washers to secure the front section of the cover. Note: If the front cover is not properly replaced, an error occurs and the printer does not respond. 11.
Page 198: Cleaning The Print Head Cap Area
Related references Optional Equipment and Replacement Parts Cleaning the Print Head Cap Area If the print head is clogged and automatic cleaning does not fix the issue, you can clean the print head and the area around the caps using the optional cleaning sticks (part number C13S090013). Caution: Before beginning the cleaning process, note the following: •...
Page 199 • Only hold the printer from the areas outlined below or you may damage the product. • Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the product from printing, or ink may leak. Note: Before storing your product for a long period, replace low, expended, or expired ink to help prevent the print head from drying out.
Page 200 7. Have two people lift the printer by placing their hands in the indentations on the left and right sides as shown. Warning: This product is heavy and requires two people to move it. 8. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product.
Page 201: Solving Problems
Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.
Page 202: Product Status Messages
• macOS 10.12.x, 10.13.x, 10.14.x, 10.15.x, 11.x, 12.x, 13.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. Parent topic: Solving Problems Related tasks...
Page 203 The printer restarted in recovery mode because the firmware update failed. Make sure you downloaded the latest firmware from the Epson website and that the computer and printer are connected via USB. Then try updating the firmware again. A printer part needs to be A part used in the printer is nearing the end of its service life.
Page 204: Resetting Control Panel Defaults
Turn the printer on and off several times. If the same error message is displayed on the LCD screen, contact Epson for support and provide them with the displayed service code. Parent topic:...
Page 205: Solving Printer Problems
3. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.) Parent topic: Solving Problems Related tasks Setting a Password and Locking the Control Panel Solving Printer Problems Check these sections if you have problems operating your product. Product Does Not Turn On or Turns Off Unexpectedly LCD Screen Shuts Off Media Does Not Cut Cleanly...
Page 206: Media Does Not Cut Cleanly
• You can adjust the delay time before the product enters sleep mode in the Basic Settings menu. Parent topic: Solving Printer Problems Related references Basic Settings Menu Related tasks Changing the Sleep Timer Settings Media Does Not Cut Cleanly If the built-in cutter does not cleanly cut your media, replace the cutter.
Page 207: Forgot The Administrator Password
We recommend that you change the preset password as soon as possible to prevent unauthorized access. If you forgot the administrator password you created during network setup, contact Epson for support. Parent topic:...
Page 208: Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 209: Network Software Cannot Find Product On A Network
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router. • Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If access restrictions are set, add your product's MAC address to your router's address list. To obtain your product's MAC address, print a network status sheet.
Page 210: Product Does Not Appear In Mac Printer Window
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 211: Wired Network Connection Becomes Unstable
Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Wired Network Connection Becomes Unstable When you connect the product to a wired network using a router or access point that supports IEEE 802.3az (Energy Efficient Ethernet), the connection may become unstable, you may be unable to connect to the product, and the communication speed may become slow.
Page 212 IP addresses using DHCP, set the IP address manually. • Make sure that the latest version of your product's Epson printer driver is installed. If a genuine Epson printer driver is not installed, the available functions are limited. If the printer driver is not correctly installed, uninstall and reinstall the printer driver.
Page 213: Solving Printing Problems
Note: The "Driver Version" shown on the test page is the version number of the Windows internal driver. This differs from the Epson printer driver version that you installed. Parent topic:...
Page 214: Print Head Moves But Nothing Prints
Print Head Moves But Nothing Prints If the print head is moving and nothing prints, try these solutions: • Print a nozzle check pattern. If the pattern does not print correctly, clean the print head again. (If the printer has not been used for a long time the nozzles may be clogged.) Parent topic: Solving Printing Problems Related concepts...
Page 215: Image Is Not Positioned Correctly On The Media
• If paper feeds at an angle, make sure Detect Paper Skew is set to On in the Printer Settings menu. • If paper does not eject correctly, decrease the Paper Suction setting for the loaded paper type. • Make sure that paper is not jammed inside the product. •...
Page 216: Solving Print Quality Problems
• If nozzles are still clogged after head cleaning at the strongest level, leave the product turned off overnight and check the nozzles again. If you still cannot clear the nozzles, contact Epson support. • If the printer has not been used for a long time, nozzles may be dried and clogged. Turn the printer on at least once every few weeks and print a nozzle check pattern to prevent the nozzles from clogging.
Page 217 • Enable color management in the software application or in the printer driver. • If you are using non-Epson media, make sure you create a custom paper configuration for the media. • If you have registered settings for non-Epson media, perform uni-directional printing. Follow the steps below to clear the checkbox for High Speed in the printer driver.
Page 218: Lines Are Misaligned
Cleaning the Print Head Cap Area Removing and Installing Ink Cartridges Related topics Using Epson Media Installer Lines Are Misaligned With bidirectional printing, the print head prints while moving left and right. If the print head is misaligned, ruled lines may be misaligned as a result. If you see vertical lines in the (bidirectional) print output, align the print head.
Page 219 Done. • If you are using non-Epson media, make sure you create a custom paper configuration for the media. • Lower the Color Density setting in the Paper Configuration dialog in the printer driver.
Page 220: Prints Are Wrinkled
• Make sure you are operating the printer at normal room temperature. The normal operating range for Epson special media is 59 to 77 °F (15 to 25˚C), 40 to 60% humidity. For information about other paper types, see the documentation supplied with the paper.
Page 221: Margins Appear In Borderless Prints
Margins Appear in Borderless Prints If borderless prints still have margins, try these solutions: • Check the print settings selected in your print application you are using, as well as the printer driver. • Make sure that the paper settings on the LCD screen match the paper you loaded. •...
Page 222: Uninstalling Product Software - Mac
Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here.
Page 223: Where To Get Help (U.s. And Canada)
Uninstaller utility, search for "Uninstaller" using the site search field.) 4. Run the file you downloaded. 5. Double-click the Uninstaller icon. 6. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 7. Click Uninstall.
Page 224: Where To Get Help (Latin America)
(U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems Where to Get Help (Latin America) If you need additional help with your Epson product, contact Epson.
Page 225 Argentina (54 11) 5167-0300 0800-288-37766 Bolivia* 800-100-116 Brazil For the support phone number for your product, visit Epson's support website at epson.com.br/suporte, select your product, and click the Contact Us tab. Chile (56 2) 2484-3400 Colombia Bogota: (57 1) 602-4751...
Page 226 Purchase Supplies and Accessories You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office. Parent topic: Solving Problems...
Page 227: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 228: Mac System Requirements
Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To use your product and its software, your Mac should meet these requirements.
Page 229: Paper Specifications
• Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 230: Printable Area Specifications
Roll paper Paper feed method Friction feed (auto switching between cut sheet and roll paper) Core size 2 inches (51 mm) and 3 inches (76 mm) Outer diameter 2-inch core: up to 4 inches (103 mm) 3-inch core: up to 6 inches (150 mm) Width 8 inches (203 mm) to 17 inches (432 mm) Length...
Page 231 Glossy Photo Paper (250), Epson Premium Semigloss Photo Paper (250), Epson Premium Luster Photo Paper (260), and Epson Premium Semimatte Photo Paper (260). ** The maximum printable length using the Epson driver is 49.2 feet (15 m). To print longer images, you need to use third-party banner printing software.
Page 232: Ink Specifications
Printable length: 10 to 24 inches (254 to 610 mm) Parent topic: Technical Specifications Ink Specifications Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not specified for this printer could cause damage not covered by Epson's warranties.
Page 233: Dimension Specifications
Type Dedicated ink cartridges UltraChrome PRO10 ink Water-based pigment ink Photo Black, Matte Black, Yellow, Vivid Magenta, Cyan, Gray, Vivid Light Magenta, Light Cyan, Light Gray, Violet Use by date See the expiration date printed on the package Print quality guarantee After installation: 6 months (when stored at normal temperatures) Temperature Transporting: –4 to 140 °F (–20 to 60 °C)
Page 234: Electrical Specifications
Depth Printing: 44.7 inches (1134 mm) 30 inches (766 mm) Weight Approximately 114.6 lb (52 kg) (without ink cartridges) Parent topic: Technical Specifications Electrical Specifications Power supply rating AC 100 to 240 V Rated frequency range 50/60 Hz Input frequency range 49.5/60.5 Hz Rated current 1.4 A...
Page 235: Environmental Specifications
Environmental Specifications Temperature Operating: 50 to 95 °F (10 to 35 °C) Operating (recommended): 59 to 77 °F (15 to 25 °C) Storage (before unpacking): –4 to 140 °F (–20 to 60 °C) • 120 hours at 140 °F (60 °C) •...
Page 236: Interface Specifications
Parent topic: Technical Specifications Interface Specifications USB Interface Hi-Speed USB-Compatible with the Universal Serial Bus Specifications Revision 3.0 Ethernet Standards IEEE802.3i (10BASE-T) IEEE802.3u (100BASE-TX) IEEE802.3az (supports power-saving models); connected device should comply with IEEE802.3az standards (use a category 5e or higher shielded twisted pair cable) Parent topic: Technical Specifications Network Interface Specifications...
Page 237 Communication mode Infrastructure Wi-Fi Direct (Simple AP) (not supported for IEEE802.11b) Network Printing Windows: Protocols/Functions • EpsonNet Print (IPv4 only) • Standard TCP/IP (IPv4/IPv6) • WSD Printing (IPv4/IPv6) • IPP Printing (IPv4/IPv6) Mac: • Bonjour (IPv4/IPv6) • IPP Printing (IPv4/IPv6) Security Protocols SSL/TLS (HTTPS Server/Client, IPPS) IEEE802.1X...
Page 238: Safety And Approvals Specifications
United States Safety: UL62368-1 EMC: FCC part 15 Subpart B class A Canada Safety: CAN/CSA-C22 No. 62368-1-14 EMC: CAN ICES-3 (A) / NMB-3 (A) This equipment contains the following wireless module: • Manufacturer: Epson • Type: J26H005 Parent topic: Technical Specifications...
Page 239: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 240 • Do not use the power cord if it is damaged. An electric shock or fire could occur. If the power cord is damaged, contact your dealer or Epson Support. • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating.
Page 241 • When lifting the product, make sure you lift with your hands at the correct locations; otherwise, the printer may fall or you may be injured. See the link below or the Start Here sheet for details on lifting the product. •...
Page 242 If any abnormalities occur, turn off the power and unplug the power cable immediately, then contact your dealer or Epson Support. • Only route the cables as indicated in the Start Here sheet. When connecting cables or optional accessories, make sure they are installed in the correct direction and that you follow the procedures exactly.
Page 243: Lcd Screen Safety Instructions
• Make sure to remove the protective film from the LCD screen before operating; otherwise it may not respond. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 244: Wireless Connection Safety Instructions
Wireless Connection Safety Instructions Radio waves from this product may adversely affect the operation of medical equipment or automatically controlled devices, such as pacemakers, automatic doors or fire alarms. When using this product near such devices or inside a medical facility, follow the directions from authorized staff members at the facility, and follow all posted warnings and directions on the device to avoid causing an accident.
Page 245: Binding Arbitration And Class Waiver
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
Page 246 Orange County, California, at your option. a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties agree to the following procedure:...
Page 247 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 248: Trademarks
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 249: A Note Concerning Responsible Use Of Copyrighted Materials
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and...
Page 250 CPD-63952 Parent topic: Copyright Notice...

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