Problem Solving; Troubleshooting; Check Network Wiring - Crestron AudioExpander Operation Manual

Crestron Adagio™ AAE

Problem Solving

Use the Right Wire
Calculate Power
Operations Guide – DOC. 6460A

Troubleshooting

The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
Adagio AAE Audio Expander Troubleshooting
TROUBLE
AAE does not Device is not
function. communicating with the
network.
Device is not receiving
sufficient power.
AAE does not Remote device is not
respond to receiving power from
remote devices AAE.
Sound is not Room or group is
heard. muted or disabled.
Volume is turned down.
Speakers are not
properly connected.
Source is not
selected/properly
connected.

Check Network Wiring

In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire, and only Crestron Certified Wire, may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to do
so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
(http://www.crestron.com/calculators).
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy-
chained on the run, the Cresnet power usage of each network unit to be daisy-chained
must be added together to determine the Cresnet power usage of the entire chain. If
the unit is a home-run from a Crestron system power supply network port, the Cresnet
power usage of that unit is the Cresnet power usage of the entire run. The wire gauge
and the Cresnet power usage of the run should be used in the following equation to
calculate the cable length value on the equation's left side.
POSSIBLE
CAUSE(S)
Use Crestron Toolbox to poll the
network. Verify network
connection to the device.
Use the Crestron Power Calculator
to help calculate how much power
is needed for the system.
Verify connections.
Turn off mute function or enable
the room/group.
Raise volume to an audible level.
Verify speaker connections.
Verify that source is selected and
properly connected.
Audio Expander: Adagio AAE • 13
Audio Expander
CORRECTIVE ACTION