Warranty Service Policy - Motorola ZN 200 Service Manual

Introduction

Warranty Service Policy

6
Conventions
Special characters and typefaces, listed and described below, are used in this publication to
emphasize certain types of information.
Note: Emphasizes additional information pertinent to the subject matter.
Caution: Emphasizes information about actions which may result in equipment damage.
Warning: Emphasizes information about actions which may result in personal injury.
The product is sold with the standard 12 month warranty terms and conditions. Accidental
damage, misuse, and extended warranties offered by retailers are not supported under warranty.
Non warranty repairs are available at agreed fixed repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer phones that fail very early on after the
date of sale, are to be returned to Manufacturing for root cause analysis, to guard against epidemic
criteria. Manufacturing to bear the costs of early life failure.
Product Support
Customer's original phones will be repaired but not refurbished as standard. Appointed Motorola
Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and
level 3 (limited PCB component). Motorola High Tech Centers will perform level 4 (full
component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help desks.
Product-Service training should be arranged through the local Motorola Support Center.
July 03, 2008