Warranty Service Policy - Motorola A920 Service Manual

Level 1 and 2 Service Manual

Warranty Service Policy

6881042B40-A
Conventions
Special characters and typefaces, listed and described below, are used in this
publication to emphasize certain types of information.
➧
Note: Emphasizes additional information pertinent to the subject
matter.
G
Caution: Emphasizes information about actions which may result in
equipment damage.
E
Warning: Emphasizes information about actions which may result
in personal injury.
Keys to be pressed are represented graphically. For example, instead of "Press
M
the Menu Key", you will see "Press
Information from a screen is shown in text as similar as possible to what
appears in the display. For example,
Information that you need to type is printed in boldface type
The product is sold with the standard 12 month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non warranty repairs are available at agreed fixed
repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer phones that fail very
early on after the date of sale, are to be returned to Manufacturing for root cause
analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early
life failure.
Product Support
Customer's original phones will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High
Tech Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product-Service training should be arranged through the local Motorola
Support Center.
October 27, 2003
M
".
ALERTS or .
ALERTS
Introduction
3