Warranty Service Policy - Motorola C25 Series Service Manual

Level 1 and 2 Service Manual

Warranty Service Policy

6881041B25
Conventions
Special characters and typefaces, listed and described below, are used in this
publication to emphasize certain types of information.
Note: Emphasizes additional information pertinent to the subject
matter.
G
Caution: Emphasizes information about actions that may result in
equipment damage.
E
Warning: Emphasizes information about actions that may result in
personal injury.
Keys to be pressed are represented graphically. For example, instead of "Press
E
the Enter Key", you will see "Press
Information from a screen is shown in text as similar as possible to what
appears in the display. For example,
Information that you need to type is printed in boldface type.
Revisions
Any changes that occur after manuals are printed are described in publication
revision bulletins (PMRs). These PMRs provide change information that can include
new parts listing data, schematic diagrams, and printed board layouts.
The product will be sold with the standard 12 months warranty terms and
conditions. Accidental damage, misuse, and extended warranties offered by
retailers are not supported under warranty. Non-warranty repairs are available at
agreed fixed repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early
after the date of sale, are to be returned to Manufacturing for root-cause analysis,
to guard against epidemic criteria. Manufacturing to bear the costs of early life
failure.
Product Support
Customer's original units will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
HTC centers will perform level 4 (full component) repairs.
October 14, 2002
E
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ALERTS or or
ALERTS
Introduction
ALERTS .
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