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5.6
Troubleshooting
Troubleshooting can help identify the problem and determine the next action to take (continue
testing, replace parts, or send unit to the iDEN Customer Care Center). Refer to the iDEN Customer
Care Troubleshooting Guide for information on how to perform common troubleshooting
procedures.
5.7
Self-Test Procedures
An i265 unit allows you to conduct automatic self tests to ensure that it is working properly. Self-
test procedures include gathering information from the unit's displays and testing the functionality
of basic components. These procedures usually do not require test equipment other than a reference
SIM card.
The following self-tests can be performed on an i265 unit:
• Passcode
• Programming Menu Settings
• Call Performance
5.7.1
Passcode Test
Use this test to determine the passcode for the unit.
The passcode test time is approximately 5 minutes:
1. Power on the unit.
2. If the display reads Unit Locked Enter Code, enter 0000 or the 4-digit code provided by the
customer. (If the customer has changed the passcode but does not remember the new code, read
the codeplug to determine the passcode.)
3. If the passcode unlocks the unit, from the Main Menu, select Settings > Security > Phone
Lock, and press
If the unit does not unlock, repeat the test. If the problem persists, process the unit to the next
servicing tier.
NOTE: If applicable, ensure that the unit's codeplug file is copied and retained for future use.
5.7.2
Programming Menu Settings Check
Use this test to verify that the unit's menu settings perform correctly.
The settings check test time is approximately 10 minutes:
Display/Info
68P80400P84-O
A
under Off.
BASIC LEVEL CHECKS AND SELF TESTS: Troubleshooting
5-7
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Table of Contents
Troubleshooting
