Motorola iDEN i265 Field Service Manual
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Motorola iDEN i265 Field Service Manual

Motorola iDEN i265 Field Service Manual

Digital multi-service, data-capable portable
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i265
Digital Multi-Service,
Data-Capable Portable
Field Service Manual
Basic and Field Level
Test Procedures
October 26, 2004
i
68P80400P84-O

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Summary of Contents for Motorola iDEN i265

  • Page 1 i265 Digital Multi-Service, Data-Capable Portable Field Service Manual Basic and Field Level Test Procedures October 26, 2004 68P80400P84-O...
  • Page 2 The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, includ- ing the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola com- puter programs in any manner or form without Motorola’s prior written consent.

  • Page 3: Safety And General Information

    Your Motorola two-way radio complies with the following RF always place the radio product in a Motorola approved clip, energy exposure standards and guidelines: holder, holster, case or body harness for this product. Use of non-Motorola-approved accessories may exceed FCC RF •...
  • Page 4 SAFETY AND GENERAL INFORMATION Facilities ALL MODELS WITH FCC ID AZ489FT5839 MEET THE GOVERNMENT'S REQUIREMENTS FOR EXPOSURE TO To avoid electromagnetic interference and/or compatibility RADIO WAVES. conflicts, turn off your radio product in any facility where posted notices instruct you to do so. Hospitals or health care Your wireless phone is a radio transmitter and receiver.
  • Page 5 SAFETY AND GENERAL INFORMATION Operational Cautions Operational Warnings Antennas Do not use any portable radio product that has a damaged For Vehicles Equipped with an Air Bag antenna. If a damaged antenna comes into contact with your skin, Do not place a portable radio product in the area over the air bag a minor burn can result.
  • Page 6 SAFETY AND GENERAL INFORMATION Use of a non-recommended attachment to a battery charger Do not disassemble a battery charger; take it to a qualified • • may result in a risk of fire, electric shock, or injury to service technician when service or repair is required. persons.

  • Page 7: Model Information

    MODEL INFORMATION MODEL INFORMATION This manual applies to the following iDEN i265 Digital Portable model: H45XAN6RR4AN 806-940 MHz, Multi-Service, Data-Capable Portable MODEL NUMBERING SYSTEM Typical Model Number: Position: 9 10 11 12 Position 1 - Type of Unit H = Hand-Held Portable...

  • Page 8: Model Specifications

    MODEL SPECIFICATIONS MODEL SPECIFICATIONS GENERAL RECEIVER TRANSMITTER FCC Designation: AZ489FT5839 Receiver Type: Dual Transmitter Type: Single Conversion Conversion Operational Modes: Phone Frequency Range: 851-870 MHz Frequency Range: 806-825 MHz Private 935-940 MHz 896-901 MHz Group Circuit Data 800 MHz Band only: Packet Data Temperature Range: Channel Spacing:...

  • Page 9: Table Of Contents

    CONTENTS SAFETY AND GENERAL INFORMATION ..MODEL INFORMATION ....MODEL SPECIFICATIONS....viii CONTENTS .

  • Page 10: Contents

    CONTENTS Self-Test Reset Errors..........Service Messages .
  • Page 11 CONTENTS Codeplug Repair Procedure..........Codeplug Troubleshooting .
  • Page 12 CONTENTS APPENDIX A ORDERING REPLACEMENT PARTS AND KITS ......Replacement Kits ..........INDEX .

  • Page 13: Preface

    The iDEN i265 Digital Multi-Service, Data-Capable Portable Field Service Manual contains the information necessary to identify and fix problems in the Motorola i265 Digital Portable. This unit is based on digital technology and is designed to operate on iDEN systems.

  • Page 14: Conventions Used In This Manual

    Defines menu items, fields, and buttons Used for sample input and output code Related Publications The following publications are available separately: iDEN i265 Digital Multi-Service Data-Capable Phone User’s Guide NNTN5910A R-2660 Digital Communications System Analyzer Operator’s Manual 68P80386B72 68P80400P84-O...

  • Page 15: Overview

    CHAPTER 1 OVERVIEW To achieve a high spectrum efficiency, the i265 digital multi-service, data-capable portable uses a unique modulation technology and sophisticated voice-compression algorithm. The voice of the person speaking into the microphone is converted into a digital bit stream consisting of zeros (0) and ones (1).
  • Page 16 OVERVIEW: iDEN Digital Modulation Technology RL 0dBm 10 dB/ Power (dB) Frequency from Desired Channel Center (kHz) Figure 1-1. Spectrum of iDEN Quad 16QAM Quadrature Phase Shift Keying (QPSK) is one of the most common modulation techniques for satellite communications. In QPSK, a digital data stream is taken two bits at a time to generate four possible phase states of the transmitted carrier.

  • Page 17: Iden Voice Compression Technology

    OVERVIEW: iDEN Voice Compression Technology Base Station Control Channel Transmitting 6 of 6 slots continually. 90ms 90ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms...

  • Page 18: Calling Area Coverage

    OVERVIEW: iDEN Voice Compression Technology Inbound transmission bursts (sent from the unit) are offset 19 milliseconds from the outbound burst; the inbound burst begins 4 milliseconds after the end of the outbound burst (see Figure 1-3 on page 1-6). This offset in time allows the unit to appear capable of transmitting and receiving at the same time (it actually is switching rapidly back and forth between receiving and transmitting).

  • Page 19: Global Positioning System (Gps) Section

    OVERVIEW: Global Positioning System (GPS) Section Global Positioning System (GPS) Section The U.S. Department of Defense (DoD) operates a constellation of 24-satellites, employed for location and/or navigational purposes, on earth. These satellite vehicles (SV) operate in circular orbits, round the earth every 12 hours, at an altitude of 20,200 km. The SVs transmit earth-bound radio signals at a 1575.42 MHz fixed carrier frequency—an L1 band for non-military applications.
  • Page 20 OVERVIEW: SIM Cards Voice records • Voice names • Datebook events • Options set using the Personalize menu • To remove a SIM card (Figure 1-3): CAUTION: Do not touch the gold-colored area of the SIM card. 1. Power off the unit and remove the battery door and battery. 2.

  • Page 21: Components, Icons, And Indicators

    CHAPTER 2 COMPONENTS, ICONS, AND INDICATORS To conduct basic troubleshooting and maintenance of the i265 unit, you must become familiar with the components, display icons, and status indicators associated with the unit. i265 Component Views The following figure shows the basic components of the i265 unit. Volume Audio Jack Controls...

  • Page 22: Display Icons

    COMPONENTS, ICONS, AND INDICATORS: Display Icons Display Icons Icons for the i265 unit provide information that is useful for troubleshooting and testing purposes. All features of the i265 can be accessed through the main menu. When using a feature, the icon for that feature appears in the upper left corner of the display.

  • Page 23: Status Icons

    COMPONENTS, ICONS, AND INDICATORS: Display Icons 2.2.2 Status Icons Status icons appear in the two rows at the top of the display. Some appear at all times. Others appear only when your phone is engaged in certain activities or when you have activated certain features. Battery Charge —...

  • Page 24: Contacts Type Icon

    Information stored in Contacts is saved on your SIM card. If you move your SIM card to another SIM-based Motorola phone, you can access information stored in Contacts from that phone. Each number or address stored must be assigned a Contacts type. Contacts type icons that appear on...

  • Page 25: Outbox Icons

    COMPONENTS, ICONS, AND INDICATORS: Display Icons 2.2.4 Outbox Icons Messages you have sent are stored in the outbox. These icons appear next to messages in the outbox: Sent and confirmed. Send attempted. Forwarded. Received by addressee. Not received by addressee. Send failed.
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  • Page 27: Displays, Messages, And Alerts

    CHAPTER 3 DISPLAYS, MESSAGES, AND ALERTS To conduct basic troubleshooting and maintenance of the i265 unit, you must become familiar with the display screens, errors, messages, and alert tones associated with the unit. Power-Up Sequence Extend the antenna for optimum power and press momentarily to turn on the unit and begin the power-up sequence.

  • Page 28: Power-Down Sequence

    DISPLAYS, MESSAGES, AND ALERTS: Power-Down Sequence Power-Down Sequence To power down the unit, press for one second or more. Messages 3.3.1 Self-Test Errors The following table contains the list of self-test non-reset errors. These errors are displayed as SELF CHECK ERROR YXXXX (YXXXX represents the identifier for that error). Table 3-1.

  • Page 29: Service Messages

    Target unit not authorized to Do not call unauthorized unit receive call Technical Error Unable to Problem detected with the GPS Reboot unit. If problem persists, contact Motorola Locate Sats circuitry Unable to locate Sats Unit does not have clear view of Make sure user is out in clear sky and stationary.

  • Page 30: Alert Tones

    DISPLAYS, MESSAGES, AND ALERTS: Alert Tones Table 3-3. Service Messages (Continued) Message Cause Action Unknown User Unit unknown to system Report problem to provider User Not Available Target unit in Private (DC), Group Try call again later (GC), or Alert call, or is not in service Alert Tones An i265 unit can send alert tones to the earpiece, speaker, or external speaker.
  • Page 31 DISPLAYS, MESSAGES, AND ALERTS: Alert Tones Table 3-4. i265 Alert Tones (Continued) Tone High Freq Cadence When Tone Occurs Message Volume Set Spkr Spkr 2400/ 8x(64ms on 2400Hz + 64ms on Message volume changed on quiet 2743Hz 2743Hz) continuous channel or in Programming Menu Net Alert Spkr 880Hz,...

  • Page 32: Using The Optional Vibrate Function

    DISPLAYS, MESSAGES, AND ALERTS: Using the Optional Vibrate Function Table 3-4. i265 Alert Tones (Continued) Tone High Freq Cadence When Tone Occurs Talk Prohibit Spkr 900Hz Continuous PTT transmission not allowed TOT Warning Spkr 900Hz 1x80ms on Transmission rights expiring Valid Key Press 1800Hz 1x80ms on...

  • Page 33: Preparing For Basic Level Testing

    CHAPTER 4 PREPARING FOR BASIC LEVEL TESTING Testing the i265 Unit To prepare the unit for testing, the antenna must first be removed (see Chapter 7). WARNING: When replacing the antenna, be sure to use the appropriate assembly for your model. Failure to use proper antenna assembly constitutes an FCC Grant Violation.
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  • Page 35: Basic Level Checks And Self Tests

    CHAPTER 5 BASIC LEVEL CHECKS AND SELF TESTS Before you perform basic troubleshooting and self tests on an i265 unit, determine if any special conditions could affect testing and check the units for defective parts. There are five categories of basic tests: •...

  • Page 36: Basic-Level Test Checklist

    BASIC LEVEL CHECKS AND SELF TESTS: Basic-Level Test Checklist Basic-Level Test Checklist Use the following checklist to ensure that all the necessary tests are performed and to provide a tracking mechanism in case the unit is processed to the next level of servicing. Check the appropriate box for each test performed and indicate whether or not the test was completed successfully.

  • Page 37: Mechanical And Electrical Checks

    BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks 4. Wipe and dry the unit with a soft, absorbent, lint-free cloth. Make sure that there are no damp spots on the connectors or in cracks and crevices. Mechanical and Electrical Checks Before conducting more complex tests, clean and check the unit for any mechanical defects that might cause or contribute to the problem.

  • Page 38: Accessory Swap Test

    BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks 1. Power off the unit, and then remove the battery. 2. Remove the SIM card from the unit (see “Removing and Inserting a SIM Card” on page 1-5). 3. Clean the SIM card, if necessary, by wiping its surfaces with a clean, static-free cloth, and then check the contact areas in the unit for foreign material, damage, or other defects.

  • Page 39: Battery Connections Test

    BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks 1. Power up the unit. 2. Press to clear display inputs. 3. Press each of the alphanumeric keys to see if the unit responds. If the unit does not respond to a pressed key, remove the battery to cycle power on.

  • Page 40: Voltage Recognition Test

    BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks 3. Scroll until the GPS menu option is highlighted. 4. Press SELECT. 5. Scroll down on the GPS menu until the “POSITION” option is selected. 6. Press SELECT. The unit will display a “Position” information sheet. 7.

  • Page 41: Troubleshooting

    BASIC LEVEL CHECKS AND SELF TESTS: Troubleshooting Troubleshooting Troubleshooting can help identify the problem and determine the next action to take (continue testing, replace parts, or send unit to the iDEN Customer Care Center). Refer to the iDEN Customer Care Troubleshooting Guide for information on how to perform common troubleshooting procedures.
  • Page 42 BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures The Display/Info menu controls how the keypad and display appear: Backlight — controls how long backlight stays on after you make or receive a call. • Clock — controls whether the time and date appears on the idle screen, sets the format of the •...
  • Page 43 BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures Use your phone to enter phone numbers and make calls. Notifications —To control whether your phone sounds message notification tones while you • are on phone calls: From the main menu, select Settings > Phone Calls > Notifications. Choose the option you want: Receive All —...
  • Page 44 BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures Press under Select. If your phone does not include a vibrate feature, you can still set your phone make no sound. Scroll to Silent in step 3. Volume Features The Volume menu sets the volume of sounds your phone makes: Line1 —...
  • Page 45 BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures NOTE: If a SIM PIN is required, your phone will not function until the SIM PIN is entered, except for making emergency calls. When the PIN requirement is off, your phone can be used without entering a PIN.

  • Page 46: Call Performance Test

    BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures Advanced Features The Advanced menu contains advanced and low priority Settings features. Alert Timeout — controls the amount of time a tone continues to sound when you receive a • message notification or call alert. Headset/Spker—If you use a headset or similar device with your phone, you can set your •...
  • Page 47 BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures 4. Press Menu > Settings > Volume (Speaker Volume), and use the Volume keys to set the speaker volume of the problem unit to 3 bars. 5. Verify that the problem unit performs within audio-quality standards. If defects such as distortion, hum, or screeching exist, replace the unit.
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  • Page 49: Basic Level Test Modes And Procedures

    CHAPTER 6 BASIC LEVEL TEST MODES AND PROCEDURES To complete basic testing of an i265 unit, you must enter a test mode to retrieve data from the unit, and perform the technician tests in the correct sequence with the appropriate equipment. Test procedures are listed in the order in which they should be implemented.

  • Page 50: Display Screens

    BASIC LEVEL TEST MODES AND PROCEDURES: Test Modes 6.1.2 Display Screens Display screens on the i265 unit provide information that is useful for troubleshooting purposes. These displays appear only when the unit is placed in debug mode (see “Entering Debug Mode on page 6-1).

  • Page 51: Entering Test Mode

    BASIC LEVEL TEST MODES AND PROCEDURES: Test Modes Table 6-1. Display Screens (Continued) Name Description IMEI/SIM ID Displays the electronic serial number and SIM ID serial number. The IMEI is the global name assigned to the mobile station at manufacturing time and should correspond to the serial-number tag of the unit.

  • Page 52: Test Mode Test Procedures

    BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures Test Mode Test Procedures Enter debug or test mode to perform the following tests: Audio Loopback Test • Engineering Debug Check • 6.2.1 Audio Loopback Test Use this test to check the functionality of the microphone and the audio quality of the earpiece. The loopback test checks the unit’s audio by passing a test signal from the Codec microphone input to the Codec Rx output.

  • Page 53: Esn And Imei Matching Test

    BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures 6.2.2 ESN and IMEI Matching Test Use this test to verify that the electronic serial number (ESN) matches the International Mobile Equipment Identifier (IMEI) on the Serial Number label located on the chassis of the unit. The ESN and IMEI Matching Test time is approximately 6 minutes.
  • Page 54 BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures g. Press Select to view the current software version programmed in the unit, as well as the software type (RSS model) and build date. 3. Press Back twice to return to the Trace Mode display. 4.
  • Page 55 BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures 14. Scroll down to highlight Err/Chan Codes, and then press On to view the Err/Chan Codes display. This screen displays the physical channel that the unit is connected to or the radio link procedure that is currently active.

  • Page 56: Technician Test Procedures

    BASIC LEVEL TEST MODES AND PROCEDURES: Technician Test Procedures Technician Test Procedures Technician tests usually require special equipment to test the functionality of the components in the unit. The following tests check or repair the functionality of the unit: Codeplug Repair Procedure •...

  • Page 57: Codeplug Repair Procedure

    BASIC LEVEL TEST MODES AND PROCEDURES: Connecting the Unit to the RSS Workstation Unit Under Test Computer Workstation (RSS) Data Cable RS232 RS232 (NKN6544) or USB Data Cable USB Data Cable (NNTN4007) Serial Port/ USB Port Figure 6-1. Data Cable Programming Setup Refer to the Radio Service Software Read-Me’s for more information on setting up your test computer as an RSS workstation.

  • Page 58: Codeplug Troubleshooting

    BASIC LEVEL TEST MODES AND PROCEDURES: Connecting the Unit to the RSS Workstation To prevent the loss of call lists, create a backup of the codeplug before attempting any form of modification. Refer to the Radio Service Software Read-Me’s for instructions on reading and saving codeplug information.

  • Page 59: Preparing For Field Level Testing

    This unit contains static-sensitive devices that must be protected when opening the unit, or storing and transporting any printed-circuit board. Consider the following information to create a proper ground: Ground the working surface of your service bench. If possible, use the Motorola Static •...

  • Page 60: Using Rss

    PREPARING FOR FIELD LEVEL TESTING: Connecting an i265 Unit to the R-2660 Refer to Service and Repair Note SRN-F1052 for more information. This note is available through: Motorola Literature Distribution Center 2290 Hammond Drive Schaumburg, IL 60173 847-576-2826 The following should be considered when storing or transporting a circuit board: Place the printed-circuit board in conductive, anti-static material.
  • Page 61 PREPARING FOR FIELD LEVEL TESTING: Connecting an i265 Unit to the R-2660 Coaxial Cable In/Out (N-type) R-2660 i205 Communications Unit Under Test System Analyzer Battery Eliminator 5.0 to 12.0 Vdc Power Supply Figure 7-1. R-2660 Setup To connect the unit to the R-2660: 1.

  • Page 62: Operating The R-2660

    PREPARING FOR FIELD LEVEL TESTING: Operating the R-2660 Refer to the R-2660 Digital Communications System Analyzer Operator’s Manual for more information on how to use this equipment. Operating the R-2660 Most of the technician tests performed with the R-2660 Communications System Analyzer require that the analyzer use the Initial Registration test mode.

  • Page 63: Disassembly Sequence Flowchart

    PREPARING FOR FIELD LEVEL TESTING: Disassembling and Reassembling the i265 Unit Disassembling and Reassembling the i265 Unit Motorola recommends the service technician follow a prescribed disassembly sequence to access specific items or components of the unit. The i265 product is an efficiently designed package that incorporates the physical overlap and integration of some modular components.

  • Page 64: Antenna

    PREPARING FOR FIELD LEVEL TESTING: Antenna Antenna 7.3.1 Remove Equipment Required: Antenna Tool, 8185377F01. 1. Remove battery, SIM Card as needed. 2. Extend antenna shaft to align with antenna tool. See Figure 7-2. 3. Align and insert tool splines into collar slots. See Figure 7-3. 4.

  • Page 65: Front And Back Housings

    PREPARING FOR FIELD LEVEL TESTING: Front and Back Housings Front and Back Housings 7.4.1 Remove Preparation: Remove battery, SIM card, antenna. 1. Remove five T6 screws, including one behind antenna collar. See Figure 7-5. 2. Lift back housing from PTT side like opening a book to disengage clip on audio jack side.

  • Page 66: Keypad, Lcd Display

    PREPARING FOR FIELD LEVEL TESTING: Keypad, LCD Display Keypad, LCD Display 7.5.1 Remove Equipment Required: Black stick 1. Lift board out carefully then swing in an arc away from housing using the attached LCD flex ribbon as a pivot point. See Figure 7-7. 2.

  • Page 67: Earpiece, Microphone

    PREPARING FOR FIELD LEVEL TESTING: Earpiece, Microphone Earpiece, Microphone 7.6.1 Remove Earpiece Equipment Required: Black stick NOTE: Do not touch any internal components without skin barrier. Use cleaned tools. 1. Wedge flat tip of black stick under seal on PTT side. See Figure 7-9. 2.

  • Page 68: Antenna Header Contact, Accessory Seal

    PREPARING FOR FIELD LEVEL TESTING: Antenna Header Contact, Accessory Seal Antenna Header Contact, Accessory Seal 7.7.1 Remove Antenna Header Contact Equipment Required: Black stick 1. Wedge pointy tip of black stick under antenna header contact located near antenna port. See Figure 7-11. 2.

  • Page 69: Speaker

    PREPARING FOR FIELD LEVEL TESTING: Speaker Speaker Equipment Required: Black stick, metal tweezers. CAUTION: Various contacts rise above back housing surface. 7.8.1 Remove 1. Remove back acoustic seal and accessory seal. 2. Locate tab on speaker frame near accessory seal post. See Figure 7-13. 3.

  • Page 70: Exploded Views And Parts Lists

    PREPARING FOR FIELD LEVEL TESTING: Exploded View and Parts List Exploded View and Parts List This section contains the exploded view and associated parts list for the i265 unit. Component Parts List Description Part Number Kit Number Housing, Front Assembly 1586791Z01 Lens, Front Assembly** 6186776Z01...

  • Page 71: Exploded View

    PREPARING FOR FIELD LEVEL TESTING: Exploded View and Parts List Exploded View 7-13 68P80400P84-O...
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  • Page 73: Field Level Test Modes And Procedures

    CHAPTER 8 FIELD LEVEL TEST MODES AND PROCEDURES To perform field level testing on the i265 unit, you must enter a test mode to retrieve data from the unit, and perform the technician tests in the correct sequence with the appropriate equipment. NOTE: All tests should be performed in an RF interference-free environment.

  • Page 74: Field-Level Test Checklist

    FIELD LEVEL TEST MODES AND PROCEDURES: Field-Level Test Checklist 2. Press #. 3. Press *. 4. Press Menu three times. 5. Press the left Scroll key. 6. Press Menu twice. 7. Press the left Scroll key. You now are in test mode. To exit test mode, press the option key under Exit.
  • Page 75 FIELD LEVEL TEST MODES AND PROCEDURES: Field-Level Test Checklist Table 8-1. Field-Level Test Checklist Done Technical Tests Pass Fail Registration/Call TX Power RX BER: 800BER1 800BER2 800BER3 800BER4 900BER1 900BER2 900BER3 Power-Up Keypad Audio Reset Reset Log GPS Receiver 68P80400P84-O...

  • Page 76: Registration/Call Test

    FIELD LEVEL TEST MODES AND PROCEDURES: Registration/Call Test Registration/Call Test Use this test on a unit having any of the following symptoms: No Service failures, Please Wait... Registering failures or red LED lights. (Use a reference unit to get a baseline.) Note: For 900 MHz verification, please perform the RX BER Test on page 8-7.

  • Page 77: Sqe Test

    FIELD LEVEL TEST MODES AND PROCEDURES: SQE Test SQE Test Use this test on a unit having any of the following symptoms: No service failures or poor SQE/ RSSI (poor performance in known good coverage area). Notes: Set up the R-2660 for iDEN Mobile operation, and connect the Watch unit for resetting during this procedure.

  • Page 78: Tx Power Test

    FIELD LEVEL TEST MODES AND PROCEDURES: TX Power Test TX Power Test Use this test on a unit on a unit having bad transmission (TX) or intermittent service failures. (This is a transmitter test only.) Notes: Set up the R-2660 for Spectrum Place the unit into Test Mode for this test.

  • Page 79: Rx Ber Test

    FIELD LEVEL TEST MODES AND PROCEDURES: RX BER Test RX BER Test Use this test on a unit having any of the following: resets (RAAAA Type), No Service failures. Notes: Set up the R-2660 for iDEN RX BER Confirm the reset log has errors. Test, and connect the unit to the RF Place the unit into Test Mode for this test.

  • Page 80: Power-Up Test

    FIELD LEVEL TEST MODES AND PROCEDURES: Power-Up Test Power-Up Test Use this test to check power-up. Symptoms: dead battery, short battery life, unit does not power up. Try to power up the unit. Pass Swap the Display Verify module and the Main Fail that the board one at a time in...

  • Page 81: Keypad Test

    FIELD LEVEL TEST MODES AND PROCEDURES: Keypad Test Keypad Test Use this test to check the operation of the unit’s keypads and display. Symptoms: unit locked, or stuck key. Power up the unit. Enter the Model Assem- bly (MA) Test Mode. Verify Swap the Display module that all the...

  • Page 82: Audio Test

    FIELD LEVEL TEST MODES AND PROCEDURES: Audio Test Audio Test Use this test to check the audio portion of the unit. Notes: Set up the R-2660 for iDEN Verify that the unit can pass the SQE test before performing the Mobile operation, and connect the Audio test.

  • Page 83: Reset Test

    FIELD LEVEL TEST MODES AND PROCEDURES: Reset Test Reset Test Use this test on a unit having any of the following symptoms: unit resets, or unit powers off and then on. Notes: Set up the R-2660 for iDEN Mobile operation, and connect the Verify that the unit has resets entries in the Reset log.

  • Page 84: Reset Log Test

    FIELD LEVEL TEST MODES AND PROCEDURES: Reset Log Test Reset Log Test Use this test to check the reset log in the unit. To perform the reset log test: 1. Power on the unit and wait until registration is complete. 2.

  • Page 85: Model Assembly (Ma) Test Mode Test

    Model Assembly Test Mode is an embedded series of operational tests of the unit's user • interface and functional features. Motorola iDEN recommends MA Test Mode be performed after any servicing of the unit. • An Audio Test Cable is required to complete test mode correctly. See the Required Tools •...

  • Page 86: Gps Receiver

    FIELD LEVEL TEST MODES AND PROCEDURES: GPS Receiver GPS Receiver Use this test on a unit to check functionality of the GPS. Find an open sky area. Turn unit Obtain reference Activate receiver. Phone Location returns coordinates location working. coordinates similar working.
  • Page 87 ORDERING REPLACEMENT PARTS AND KITS Parts should be replaced with identical replacement parts. Replacement parts and kits for can be ordered directly from the Motorola Accessories and Aftermarket Division (AAD) at 1-800-422-4210 and listen to the prompts; or FAX 1-800-622-6210.
  • Page 88 403305 TELEX Replacement Kits When ordering replacement kits, the complete kit number should be included. If the correct number cannot be located, call Motorola Parts Identification at 1-800-422-4210. Refer to the exploded view in Chapter 7. Replacement Kits Kit Numbers...
  • Page 89 Klaus Power Plug Adapters Euro Plug SYN7456A UK Plug SYN7455A Aus/NZ Plug SYN8127A Korean Plug SYN7460A Carrier Labels Nextel NNTN5890A Nextel International NNTN5891A LINC NNTN5892A Motorola NNTN5893A Telus NNTN5894A Amigo NNTN5895A Avantel NNTN5896A Grid NNTN5897A NNTN5898A EZENFREE NNTN5899A XPRESS NNTN5900A Movicom...
  • Page 90 8185377F01 Battery Eliminator NNTN4807A Black Stick SLN7223A Cable, Audio Jack Test NNTN5171A Cable, SMA to N-Type RF Contact Motorola Communications System Analyzer Motorola R-2660 Data Cable, RS-232 (Serial Port) NKN6560A Data Cable, USB NKN6559A Digital Volt-Ohm Meter Keithly 2001 or eq.
  • Page 91 ORDERING REPLACEMENT PARTS AND KITS: Recommended Software Recommended Software Name Part Number Description Radio Service Software (RSS) Monitors the unit Carrier Version RVN4121 Super Agent Version RVN4122 iDEN CompanionPro Allows “Contacts” information stored on an i265 unit’s SIM card to be used with an i2000, i2000plus, or any other GSM phone.
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  • Page 93 INDEX conditions, test connecting to RSS workstation accessories conventions, manual reference Corrupted Software Repair procedure 6-10 Accessory Swap test Customer Care Center, contacting 5-1, A-1 alert tones allocating time altering RF signals debug mode antenna considerations digital Audio Loopback test bit stream Audio test 8-10...
  • Page 94 INDEX interconnect mode pages parts Keypad test accessories ordering kits replacement ordering replacement parts list 7-12 Passcode test PCCH Lockup test See primary control channel power-down sequence power-up sequence mechanical checks Power-Up test Accessory Swap Audio Loopback preventive maintenance basic primary control channel (PCCH) Battery Connections procedures...
  • Page 95 INDEX registration mode SIM card purpose Registration/Call test replacing related publications test repetition rate SIM Card Swap Test replacement slot number kits specifications, model viii parts SQE Test replacement parts domestic orders static-sensitive devices, protecting international orders strong-signal environments listing reset condition reset errors TDMA...
  • Page 96 INDEX basic procedures Battery Connections unit Call Performance 5-12 alert tones Codeplug Repair Procedure cleaning Codeplug Troubleshooting 6-10 connecting to RSS workstation Corrupted Software Repair Procedure 6-10 displays in testing mode Engineering Debug Check dual band equipment preparation equipment preparation ESN and IMEI Matching errors Keypad...

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