Download
Share
Print this page
Pantum P22 Series Maintenance Manual
  1. Manuals
  2. Brands
  3. Pantum Manuals
  4. Printer
  5. P22 Series
  6. Maintenance manual
Pantum P22 Series Maintenance Manual

Pantum P22 Series Maintenance Manual

Monochrome laser printer
Hide thumbs

Advertisement

Quick Links

Download this manual
Maintenance
Manual
P2200-P2500、BP2300 Series
Monochrome Laser Printer
Please read this manual before repairing
Version: V1.1

Advertisement

loading
Need help?

Need help?

Do you have a question about the P22 Series and is the answer not in the manual?

Questions and answers

Related Manuals for Pantum P22 Series

Summary of Contents for Pantum P22 Series

  • Page 1 Maintenance Manual P2200-P2500、BP2300 Series Monochrome Laser Printer Please read this manual before repairing Version: V1.1...
  • Page 2 Pantum Monochrome Laser PrinterMaintenance Manual Model： P22**/P25**/S2000/BP23** ("*"represent any number or letter ）...
  • Page 3 Version: V 1.0 Disclaimer For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make changes to the User Guide without notice. Users are responsible for any damage arising from failing to follow this User Guide. Meanwhile, except the express warranty made in the product maintenance manual or service commitment, Zhuhai Pantum Electronics Co., Ltd.
  • Page 4 There is high-voltage electrode inside the printer. Before cleaning the printer. make sure the power is turned off! Plugging and unplugging the power cord plug with a wet hand can result in an electric shock. The fuser unit is hot when and after printing. Touching the fuser unit (the shaded area as shown) may cause bums! The fuser unit is attached with a high temperature...
  • Page 5 Installation Location Place the machine on a flat, stable surface away from sources of vibration and from people, such as a desktop. Place the machine next to a standard and grounded electrical socket. The ambient temperature of the installation site should be between 50 to 90℉...
  • Page 6 Laser Safety Laser radiation is harmful to the human body. To avoid laser radiation, please do not disassemble the printer without reading the Maintenance Manual! The printer follows the provisions of Class 1 laser products under the CFR standard. The printer has a Class Ⅲ...
  • Page 7 Legal Information This symbol indicates that, at the end of your product’s life, it must not be discarded as domestic waste. Instead, you should dispose of your used equipment at a designated collection point for the recycling of waste electrical and electronic equipment.
  • Page 8 – – – – – – – – – – – – – – – – – – – – Ⅵ...
  • Page 9 – – – – – – – – – – – – – – – – – – – – – – – Ⅶ...
  • Page 10 – – – – – – – – – – – – – – – – – – – – – – – – – Ⅷ...
  • Page 11 An Introduction to the Product An Introduction to the Product ..................1–1 Overview ........................1–2 1.1.1 Front View ...................... 1–2 1.1.2 Rear View ......................1–3 1.1.3 Overview of the Control Panel ..............1–4 1.1.3.1 WIFI Searching Button Functions ..........1–5 1.1.3.2 Cancel/Continue Button Functions ..........
  • Page 12 Overview 1.1.1 Front View Output Bin Control Panel Output Tray Automatic Feed Guide Paper Stop Feeder Tray Automatic Feeder Tray...
  • Page 13 1.1.2 Rear View P2200-2500 Network Interface USB Interface Power Switch Power Interface BP2300Series Network Interface USB Interface Power Interface 1–3...
  • Page 14 1.1.3 Overview of the Control Panel (P2200-2500) The printer control panel contains two buttons and two dual color LED indicators, as shown below: the control panel of the model with WIFI on the left, and the control panel of the model without WIFI on the right. Functions Serial Name...
  • Page 15 job, etc. Button 1 WIFI Function Print Information Page（For Printer with USB） Turns on or off WIFI or WIFI push button connect (WPS), or cancels WIFI searching more instructions in 1.1.3.1 Button 2 Test Print Page (Not for Printers without WIFI), Continue printing, Cancel printing, Wake up the printer or Restore factory defaults.
  • Page 16 1.1.3.2 Cancel/Continue Button Functions Printer status Operation Printer action Short press or Sleep Mode Wake up from the sleep mode long press button 2 Error The printer is out of Short press Continue printing paper or a feed jam button 2 occurred A print job exists Cancel the current print job...
  • Page 17 1.1.4 Overview of the Control Panel (BP2300 Series) The printer control panel contains three buttons and four LED indicators, as shown below: the control panel of the model with WIFI on the left, and the control panel of the model without WIFI on the right.
  • Page 18 connected or to disconnect Wi-Fi when it has already been connected (for models with Wi-Fi function only). During printing, press the button may continue to print the Continue button current job Cancel button Press and hold this button during printing can cancel the current print job.
  • Page 19 1.1.5 Indicators 1.1.5.1 LED1 Indicator Status Display Dual color LED1 Description(For printers Description(For printers Serial Status Display for with WIFI) without WIFI) Number paper/WIFI No WIFI connection, no No paper error paper error LED1 off LED1 off Paper related errors are not Without this state indicated if they occur when you are searching for WIFI...
  • Page 20 1.1.5.2 LED2 Indicator Status Display Serial Dual color LED2 Description（For printers with USB and Number Status Display WIFI interfaces and printers with USB for data/toner interface) cartridge Warming up when you turn on the printer, wake it up from sleep mode or open or close the lid.
  • Page 21 1.1.5.3 Indicator Status Display The following table describes the indicator status display for abnormalities with this printer. Status Serial Description Number LED1 LED2 Warning of low toner level (The printer only detects the level of tone when it gets ready, but not when it is in the sleep mode or printing).
  • Page 22 Product Specifications 1.2.5 General Specifications Processor 600MHZ Memory 128MB 220V Model: AC 220-240V, 50/60Hz, 3.0A 100V Model: AC 100-127V, 50/60Hz, 6.0A (Note: See the nameplate on the back of the printer Power Supply to learn the appropriate power supply and voltage to use with this printer.
  • Page 23 1.2.6 Printing Specifications Print Speed 22ppm Letter 23ppm First Page Print Time <8 s Print Language Maximum Print Size Legal(216mm*355.6mm) Durability Recommended 700 pages print monthly amount Month print load 15000 pages 150 sheets （ 80g/m ²） Paper input Standard Tray capability 100 sheets （...
  • Page 24 Note: • Model additions are subject to change without notice. •Consumables capacity may vary depending on different types used. •For optimal print quality, please use only original Pantum products. •The warranty excludes any damage caused by using non-Pantum original consumables.
  • Page 25 – – – – – 2–1...
  • Page 26 2.1 Packing List When you open the package, verify whether the following parts are included in the carton: Printer Toner Cartridges USB cable power cord CD-ROM Quick Installation Guide Warranty Certificate Delivery Tray 2–2...
  • Page 27 2.2 Machine Installation 2.2.1 Install the Cartridge 1. Remove the removal seal on the printer, and open the output bin. 2. Take out the plate for fixing the toner cartridge. 3. Remove the toner cartridge 2–3...
  • Page 28 4. Hold the handle of the cartridge and shake gently (horizontally) 5-6 times, so as to evenly distribute the toner inside the cartridge. 5. Remove the black paper protecting the cartridge. 6. Remove the seal. 7. Load the cartridge along the guides. 2–4...
  • Page 29 8. Push it firmly in the direction of the arrow until you hear it click. This means that the cartridge is fully inserted. 9. Close the output bin 2.2.2 Install the Output Tray Install the output tray by placing the dowels at both ends of the output tray into the holes in the output bin.
  • Page 30 One-click Installation Method I: Connect the printer via USB cable 2.3.1 • Some computers may be unable to auto play the CD because of system Note: configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure.
  • Page 31 Method II: Connect the printer via wired network 2.3.2 • • • • Some computers may be unable to auto play the CD because of system Note: configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure.
  • Page 32 :• You can put your mouse cursor in the “One-click installation” button to check the Note popup information in order to confirm if the current printer is the one you need to install through IP address before you click the button. •...
  • Page 33 Method III: Connect the printer via wireless network 2.3.3 Please check if the printer is connected with wireless network when installing the printer driver software. • You can print "Network configuration page" to confirm printer network connection Note: status to see if printer is connected with network. 2.3.3.1 Configure wireless network via USB cable and install driver Since some computers are not provided with wireless network function, this section is divided...
  • Page 34 If your software has searched several printers, click “One-click installation” button, and the printer list interface will pop up. Please select “Configure printer with Wi-Fi via USB an install” and select USB printer, click “Confirm” button and enter into installation process complete automatic network configuration and driver installation •...
  • Page 35 2.3.3.3 Connect computer to router via network cable • • • • Note:• Some computers may be unable to auto play the CD because of system configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. Note:•...
  • Page 36 through IP address before you click the button. Note:• When the printer IP address changes under printer driver installed with host ID, you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID". 2.3.3.4 Connect computer to printer via Wi-Fi direct and install the driver Connect the computer to printer via a direct Wi-Fi connection.
  • Page 37 Note:• Some computers may be unable to auto play the CD because of system configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. 2-13...
  • Page 38 2.3.3.5 The printer is already connected to wireless network • • • • Note:• Some computers may be unable to auto play the CD because of system configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver"...
  • Page 39 Manual installation • Installation via USB connection 2.4.1 • • • 2-15...
  • Page 40 • • • Note:• Some computers may be unable to auto play the CD because of system configuration. Please double click “Computer” icon, find “DVD RW driver”, then double click “DVD RW driver” to run the installation procedure. Installation via wired network connection 2.4.2 2-16...
  • Page 41 • • • • 2-17...
  • Page 42 Note:• Some computers may be unable to auto play the CD because of system configuration. Please double click “Computer” icon, find “DVD RW driver”, then double click “DVD RW driver” to run the installation procedure. 2-18...
  • Page 43 • If the printer you need to connect is not in the list of printers searched, please Note: click “Refresh” to search again. • • Installation by wireless network connection mode 2.4.3 Wireless network connection type is divided into basic structure mode and Wi-Fi Direct mode 2.4.3.1 Installation in basic structure mode 2-19...
  • Page 44 • • • • Note:• Some computers may be unable to auto play the CD because of system configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. Select “Yes, I want to configurate the printer’s wireless network” on the wireless setup window popped out, and operate according to the prompts to set up the printer to wireless network.
  • Page 45 • If the printer you need to connect is not in the list of printers searched, please Note: click “Refresh” to search again. • • 2-21...
  • Page 46 2.4.3.2 Installation in Wi-Fi Direct mode • • • • Note:• Some computers may be unable to auto play the CD because of system configuration. Please double click “Computer” icon, find “DVD RW driver”, then double click “DVD RW driver” to run the installation procedure. 2-22...
  • Page 47 2-23...
  • Page 48 2.4.3.3 Method of driver uninstallation Windows 7 is taken as the example in the following operation. The information on your computer screen may differ because of multiple operating systems. Mac system driver installation • • Add printer to Mac system Driver installation 2.6.1 Mac 10.11 is taken as the example in the following operation.
  • Page 49 • Add up the printer via USB 2.6.2 2-25...
  • Page 50 Add up the printer via wireline connection 2.6.3 Add up the printer via wireless connection 2.6.4 • In case of basic structure mode, connect wireless network printer to the access Note: point (wireless router). • 2.6.5 2-26...
  • Page 51 2.7 Test Print Offline Self-test Page Print The offline configuration page can be set from the operation panel using the following steps: Power on, making sure the indicator display status reads as Ready. To print the test page on a printer with WIFI, press down the Control Panel (Cancel/Continue) for three seconds.
  • Page 52 (Demo Page) 2–28...
  • Page 53 P2500W Series [Page 1] [Printer Information Page] Pinter Information Product Name :Pantum P3100DL USB Vender ID :232B Firmware Version :1.0.1.7 Memory Size :128MB Printing Mode :GDI Product Serial No. :AA2A000000 Cartridge Information :PD-210 Cartridge Model Remaining Amount of toner Actual Pages Printed...
  • Page 54 P2500W Series [Page 2] [Network Configuration Information Page] Basic Information Connection Status :Disconnected Network Used Host :Wifi antum 55511A Name Hardware :44 : 33 : 4c : 55 : 51 : 1a Address Total Packets Received Bad Packets Received Framing Errors Received Total Packets Transmitted IPv4 Configuration Information...
  • Page 55 P2500W Series [Page 3] [WiFi Configuration Information] Basic Information Wireless Status Communication Mode :Basic Connection Mode elkin.f6e Network Name(SSID) BSSID Authentication Type :WPA2_PSK Wireless Hotspot Information Wireless antum 55511A SSID :192.168.223.1 Hotsopt IP Address Subnet :255.255.255.0 Mask DHCP Service Status Starting Address for IP Address Pool :192.168.223.100 Ending Address for IP Address Pool...
  • Page 56 Operating Principles ................3–2 OMPONENTS UMMARY ............3–3 ECHANICAL TRUCTURAL IAGRAM ................3–4 EEDER IRCUIT IAGRAM ..................3–5 RINT RINCIPLES ..................3–5 3.4.1 HARGING ..................3–5 3.4.2 XPOSURE .................. 3–6 3.4.3 EVELOPMENT 3.4.4 ................3–6 RINT RANSFER ..................3–7 3.4.5 LEANING 3–1...
  • Page 57 Components Summary The following diagram shows the summary of the composition . RAM module Interface module USB/NET/WiFi Operating module Data control module (Control Panel) Engine control module Paper feed system Motor driver module Laser unit PaperTray Transfer Fixing unit Exposure Cleaning Charging Output...
  • Page 58 3.2 Mechanical Structural Diagram Delivery Roller Halogen Light Output Tray Pressure Roller Heating Roller Charge Roller OPC (photosensitive drum) Transfer Roller Main Motor Developing Roller Supply Roller Paper Feed Clutch Laser Scanning Unit 3–3 Feeder Tray Mixing Bracket Pick-up Assembly Separator Pad...
  • Page 59 3.3 Feeder Circuit Diagram Paper Sensor Assembly This printer uses the "C" type of feeder circuit. The feeder system consists of the following components: 1. Pickup Roller: Feeds the paper to the print area through friction. 2. Electromagnet: Works with the clutch gear to control the movement of the pickup roller. 3.
  • Page 60 3.4 Print Principles 3.4.1 Charging Using DC high voltage, the steel shaft of the charge roller will evenly charge the surface of the OPC with a negative 600V charge. 3.4.2 Exposure When the light conductor is scanned by the laser beam, the irradiated portion meets the conductive layer of the photosensitive drum.
  • Page 61 3.4.3 Development When the toner has been moved through under friction between the Developing Roller (DR) and Supply Roller (SR), the surface of the Developing Roller will be covered with a layer of charged toner. After exposure, as the OPC goes through the DR, it will transmit the developing voltage to the DR.
  • Page 62 3.4.5 Fusing When the paper moves onto the heating roller, the toner is melted at a specific temperature . The pressure poller (PR) then presses the toner into the paper fibers, curing it to the paper. N o t e : If the fusing temperature is too high or too low, toner fusing results will be affected.
  • Page 63 Disassembling and Installation 4.1 Parts ........................ 4–2 Disassembling Step Figure ................... 4–3 Disassembly Steps ......................4–4 4.2.1 Preparation for Disassembly ..............4–4 4.2.2 Exterior Component ................... 4–5 4.2.2.1 Output Bin Component ..............4–5 4.2.2.2 Left Cover and Right Cover ............. 4–5 4.2.2.3 Front Cover ........
  • Page 64 Top Cover Assembly Parts Fuser Unit Rear Cover Operator Panel Assembly Right-Side Cover Transfer Roller Pick-up Accembly Sensor Board Separator Pad Main Motor Driver System Data board Power Supply Board Printer Frame Paper Feed Solenoid Paper Feed Clutch Left-Side Cover Lacer Scanning Unit Front Cover Paper Tray...
  • Page 65 Disassembling Step Figure Turn off Unplug the Remove the Output Right Cover Left Cover Rear Cover Fuser Front Cover Upper Drive Master Master Laser Electromag Clutch Gear Motor High Voltage Pickup Separator Transfer 4–3...
  • Page 66 Disassembly Steps 4.3.1 Preparation for Disassembly 1. Before disassembling, please disconnect the printer and unplug the connecting wires. 2. Remove the paper and close the feeder tray and the output tray. 3. Open the output bin and remove the cartridge. Note: •...
  • Page 67 4.3.2 Exterior Component 4.3.2.1 Top cover Component Open the claws on both sides and remove the output bin. 4.3.2.2 Left Cover and Right Cover 1. Remove the screws as shown below: 4–5...
  • Page 68 4.3.2.3 Front Cover Remove the screws as shown below, and remove the front cover. 4.3.2.4 Rear Cover Remove the screws as shown below, and remove the rear cover. 4–7...
  • Page 69 2. Open the jaws as shown in the figure, and remove the left and right covers. Note: The WIFI antenna of P2500W printers is located on the right cover. Pry open the jaws , remove the WIFI antenna, and then remove the right cover. 4–6...
  • Page 70 4.3.3 Data board 1. Remove the exterior components and unplug the baseplate cable. 2. Remove the screws as shown below, and remove the master board. 4–8...
  • Page 71 4.3.4 Power Supply Board 1. Remove the screws as shown below, and remove the master board bracket. 2. Remove the screws as shown below, and remove the high voltage power board. 4–9...
  • Page 72 4.3.5 Gear Drive Unit Remove the screws as shown below, and remove the gear drive system. Note: When removing the gear drive system, make sure the gear is well protected from falling which may damage the engine. 4.3.6 Fuser Unit Remove the screws as shown below, and remove the fuser component.
  • Page 73 4.3.7 Laser Scanning Unit Remove the connecting wires and the screws as shown below, then remove the laser. 4.3.8 Main Motor When you have removed the laser, remove the fixing screws as shown below, and remove the motor. 4–11...
  • Page 74 4.3.9 Electromagnet 1. Remove the connecting wires from the card slot, as shown below. 2. Remove the screws as shown below, and remove the electromagnet. 4–12...
  • Page 75 4.3.10 Clutch Gear Open the clutch gear jaws as shown below, and remove the clutch gear by pulling it out. 4.3.11 Pick-up Assembly 1. Open the jaw on the cam of the paper feed shaft, and remove the paper feed shaft assembly by pulling it in the direction of the pickup roller. 4–13...
  • Page 76 2. Open the jaw on the pickup roller, and remove it by pulling it in the direction opposite to the cam. 4.3.12 Separator Component When you have removed the pickup roller, remove the separator component. Take caution to protect the spring from falling. 4.3.13 Transfer Roller Open the claw as shown below, remove the bearing of the transfer roller and remove the transfer roller.
  • Page 77 Maintenance Cleaning ........................5–2 Consumables ......................5–5 5.2.1 About Consumables ................... 5–5 5.2.2 Replacement of Consumables ..............5–5 5–1...
  • Page 78 Cleaning Note: Please use mild detergents. Do not use strongly corrosive liquids such as thinners or benzene for cleaning, as these will damage the surface of the device. Do not use cleaning materials containing ammonia. Do not use isopropanol to remove dust from the control panel, as it may crack the panel.
  • Page 79 3. Open the upper cover and remove the cartridge Note: Please remove metal objects, such as watches or bracelets before removing the cartridge, as they may damage the inside of the machine. When removing the cartridge, put it in a protective bag or wrap it in thick paper to avoid damaging it under direct light.
  • Page 80 4. Clean the inside of the printer by using a dry and lint-free cloth to gently wipe the shaded area shown in the following figure. 5. Gently clean the glass on the laser with a piece of cotton or duster slightly damped with alcohol.
  • Page 81 Consumables 5.2.1 About Consumables (1) Utilization of consumables Please only use genuine Pantum consumables. (2) Cartridge Maintenance and Protection To maximize toner use, please bear the following guidelines in mind: Do not remove the cartridge from its packaging until you need to use it.
  • Page 82 Note: The cartridge surface may contain toner. Please remove it carefully to avoid spillage. Put the empty cartridge on a piece of paper to avoid accidental toner spillage. After removing the protective cover, please immediately install the cartridge in the printer, so as to avoid damaging the photosensitive drum as result of exposure to too much direct sunlight or indoor lighting.
  • Page 83 3. Take the new cartridge out of its packaging, hold the cartridge handle and shake it gently (horizontally) 5-6 times so as to evenly distribute the toner inside the cartridge. 4. Remove the cartridge protector, and place the cartridge into the printer along the guides.
  • Page 84 5. Fully close the upper cover 6. Restart the printer, press down the Control Panel button for three seconds, and print a test page. 5–8...
  • Page 85 Error Display and Troubleshooting Pre-maintenance Check ..................6–2 Error Information ..................... 6–3 Error Code........................6–4 Clearing Jammed Paper ....................6–5 6.4.1 Feed jam 6–5 6.4.2 Inside Jam ...................... 6–6 Troubleshooting ......................6–9 6.5.1 Feed Paper Failure ....................6–9 6.5.2 Common failures ..................6–11 Image Defects ......................
  • Page 86 Do not use short-grained paper or acid paper. [If you use short-grained paper or acid paper, it can cause print quality problems] 三、Consumables Replace the cartridge when the indicator on the printer control panel flashes yellow. Check that the specified Pantum cartridge is being used. For more information, please see 5.2"Consumables" 6–2...
  • Page 87 6.2 Error Information Error Cause Solution The printer is not The USB cable or power 1. Connect the USB cable and connected cord is not connected the power cord correctly. Master board failure 2. Replace the master board printer's The upper cover has not Close the upper cover.
  • Page 88 6.3 Error Code (Non 2700 platform machine) Code Cause Solution NO.000 1. Make sure that the main motor cable is connected correctly if the cable connection is faulty. The main motor is faulty 2. Replace the main motor if it is faulty; 3.
  • Page 89 N0.005 Temperature rise too slow. N0.006 1.Check the fuser component cable, and Thermistor poor contact make sure cable properly connected. N0.007 Too quick cooling when 2.Replace the fuser component if it is heating faulty; N0.008 Too quick temperature 3.Replace the power board if it is faulty; rise when stop heating 4.Replace data board.
  • Page 90 3. Replace the power board if it is faulty; 4. Replace data board. Internal error 32 of 1. Check the cable between the engine printer board and the data board, and make sure Please call the that the connection is normal. Data transfer error customer service 2.
  • Page 91 Internal error 37 of printer Abnormal temperature of Please call the heating roller customer service staff. Internal error 38 of 1. Replace the laser if there is a fault in the printer The heating roller does laser unit laser motor. Please call the not reach the starting 2.
  • Page 92 Internal error 43 of printer The print command format Please call the version does not match. customer service staff. Internal error 44 of printer External storage is Please call the abnormal. customer service staff. Internal error 45 of printer Please call the Laser unit issue-HSYNC 1.
  • Page 93 Error code（For 2700 platform machine） Error Code Cause Check and Measures Internal error 01 of Abnormality of main Check the connecting wire of the motor; printer motor Replace the motor; Please call the Restart the printer; customer service staff. Replace the data substrate. Internal error 02 of Check the connecting wire of the laser printer...
  • Page 94 Please call the customer service staff. Abnormal Internal error 08 of temperature of printer heating roll Please call the customer service staff. Internal error 09 of Failure of heating printer roll to reach the Please call the start temperature of customer service staff.
  • Page 95 Internal error 15 of 1. Make sure that the cable between the The rated heating printer fuser unit and base board is connected within 16 seconds Please call the correctly. does not reached customer service staff. 2. Replace the fuser unit if it is failure. the specified 3.
  • Page 96 printer error connected properly; Please call the Restart the printer; customer service staff. Replace the data substrate. Internal error 27 of Check whether the wireless connection of printer the printer is enabled; Please call the Check the network environment, and customer service staff.
  • Page 97 printer too slow to cool Please call the customer down. service staff. Internal error 37 of Abnormal printer temperature of Please call the customer heating roller service staff. Internal error 38 of The heating roller 1. Replace the laser if there is a fault in the printer does not reach the LSU laser motor.
  • Page 98 service staff. Internal error 44 of printer External memory Please call the customer failure service staff. Internal error 45 of printer LSU failure- Please call the customer HSYNC 1. Check the LSU cable; service staff. 2. Replace the LSU; 3. Restart the printer; Internal error 46 of 4.
  • Page 99 If you can not remove the jammed paper yourself, please contact your local • Pantum authorized repair center or send the printer to the nearest Pantum authorized service center for repair. 6.4.1 Feed jam Gently draw the jammed paper out.
  • Page 100 6.4.2 Inside Jam Open the upper cover. Remove the cartridge along the guides 6–6...
  • Page 101 Open the fuser component's upper guide plate to reduce the pressure on the pressure spring. From the fuser unit, gently draw the jammed paper out along the output direction. 6–7...
  • Page 102 After removing the jammed paper, insert the cartridge into the printer along the guides until you hear a click assuring you that the cartridge is fully inserted. Put the paper in the tray neatly to carry out next print when the indicator resumes print-ready status.
  • Page 103 Troubleshooting 6.5.1 Feed Paper Failure Initial Check: Please conduct an initial check when there is a paper feed failure. Check Solution Replace the print media. print media meet product specifications? Is the paper curled, wrinkled, or wet? Replace the paper and tell users how to protect the paper.
  • Page 104 M1 Paper feed failure Possible cause Solution Check the electromagnet signal input to ensure that There is no electromagnet signal. the electromagnet signal line is normal. The pickup roller is dirty. Clean or replace the pickup roller. Pickup roller wears down. Replace the pickup roller.
  • Page 105 6.5.2 Common failures P1 No AC power supply Possible cause Solution The voltage is unsuitable. Ensure suitable voltage from the power supply. The power cord is not connected to the Make sure that the power cord is outlet correctly. connected to the outlet correctly. The fuse has blown.
  • Page 106 P5 Heating light doesn't work Possible cause Solution The high-voltage power supply circuit Reconnect the plug wire and ensure that board is disconnected. the AC power supply is working normally. There is jammed paper inside of the Check the printer and remove the jammed printer.
  • Page 107 P8 Abnormal high-voltage output Possible cause Solution The power cord is not plugged in or is Make sure the power cord is connected damaged. correctly. The high-voltage contact is dirty. Clean the high-voltage contact. The high voltage power board is faulty. Replace the high voltage power board.
  • Page 108 P11 No image printed Possible cause Solution The USB cable and power cord are not Check the USB cable and power cord to connected correctly ensure the correct connection. FFC cable connection between the high Replace the master board voltage power board and the master board is bad or unreliable.
  • Page 109 6.6 Image Defects Status Cause Recommended Solutions   Lightly exposed carbon powder Replace the cartridge.  image cartridges is running out. Clean the area contaminated  with toner. Poor connection at the high-  voltage contact of the high voltage Clean the high-voltage contacts power board due to contaminated of the engine or replace the high...
  • Page 110 Black/white spots Some areas of the cartridge are 1. Replace the cartridge.   contaminated or the OPC is 2. Clean the transfer high-  damaged. voltage contact or replace the transfer roller. If there are 45.2mm cyclical spots  appearing on the image, it means 3.
  • Page 111 Black background Print media used are beyond the Please use print media within the   specified range. specified range. The cartridge is empty. Replace the cartridge.   The high-voltage output of the Clean the high-voltage contacts or  ...
  • Page 112 ● Keep the paper in its original ● The toner cartridge is dirty or wrapper before use. leaking powder. ● The toner cartridge is damage. ● Clean the paper feed channel ● The paper used has been stored in Powder spot the air for a prolonged time.
  • Page 113 Appendix 1 Circumference of Each Roller in This Device Name Circumference (mm) Transfer roller 45.2 Heating roller 62.3 Pressure roller 75.4 OPC (photosensitive drum) 75.4 Developing roller 35.2 Supply roller 47.5 Charge Roller 37.7 The reason for relevant periodical image exception can be determined in accordance with the circumference of each roller above Appendix1...
  • Page 114 Appendix 2 Wiring Diagram Sensor Board Cartridge Paper Feed Solenoid WiFi Antenna WiFi Module Data board High Voltage Power Supply Board Laser Unit 温度感应器 F user Unit Appendix...
  • Page 115 Appendix 3 Product Serial Numbers There is a serial number label on each product. Please see below for the meaning of the product serial number and its location. Meaning of the code: Date of Manufacture Product Serial No. AF4 A 000001 7DC 01 Serial No.
  • Page 116 Appendix 4 Terminology The following table shows the terminology used in this manual. Terminology Explanation A type of safety standard for laser products WIFI Wireless network Wireless Access Point, a session or access bridge WIFI Protected Setup The number of dots per inch Pages printed per minute auto run Run automatically...

This manual is also suitable for:

P25 seriesBp23 seriesBp2300 seriesS2000P2200P2500