Download
Share
Print this page
Pantum BP5100 Series Maintenance Manual
  1. Manuals
  2. Brands
  3. Pantum Manuals
  4. Printer
  5. BP5100 Series
  6. Maintenance manual
Pantum BP5100 Series Maintenance Manual

Pantum BP5100 Series Maintenance Manual

Single-function laser printer
Hide thumbs Also See for BP5100 Series:

Advertisement

Quick Links

Download this manual
Maintenance
Manual
Pantum BP5100 Series Service Manual
Single-function laser printer
Please read this manual before maintaining
Versi on: V1.0

Advertisement

loading
Need help?

Need help?

Do you have a question about the BP5100 Series and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Pantum BP5100 Series

Summary of Contents for Pantum BP5100 Series

  • Page 1 Maintenance Manual Pantum BP5100 Series Service Manual Single-function laser printer Please read this manual before maintaining Versi on: V1.0...
  • Page 2 Pantum Single-function Laser Printer Maintenance Manual Suitable Model：BP51**(“*”represent any number and letter)
  • Page 3 Edition change list Version Time change content V1.0 2021.1.12 Create service manual Page:...

  • Page 4: Legal Notice

    Version: V 1.0 Disclaimer For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make changes to the User Guide without notice. Users are responsible for any damage arising from failing to follow this User Guide. Meanwhile, except the express warranty made in the product maintenance manual or service commitment, Zhuhai Pantum Electronics Co., Ltd.
  • Page 5 There is high-voltage electrode inside the printer. Before cleaning the printer, make sure the power is turned off! Plugging and unplugging the power cord plug with a wet hand can result in an electric shock. The fuser unit is hot when and after printing. Touching the fuser unit(the shaded area as shown)may cause burns.

  • Page 6: Where To Install

    Where to Install Install the printer on a flat and secure surface where vibration and impact does not occur easily, such as the tabletop. Keep the printer near the standard and grounded power socket. In addition, the temperature of the installation location should be 10° C to 35° C, and the relative humidity should be 20% to 80%.

  • Page 7: Laser Safety

    Laser Safety Laser radiation is harmful to the human body. To avoid laser radiation, please do not randomly disassemble the printer! The printer follows the provisions of Class 1 laser products under CFR standard. It has a Class IIIb laser diode, which has no laser radiation leakage among laser components. The following label is attached to the laser components inside the printer: Page:...

  • Page 8: Legal Information

    Member States relating to electromagnetic compatibility and safety of electrical equipment (designed for use within certain voltage limits). The manufacturer of this product is: Zhuhai Pantum Electronics Co., Ltd., Central Area A, 3F, 01# Building, No. 3883, Zhuhai Avenue, Zhuhai, Guangdong, China A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.

  • Page 9: Table Of Contents

    Table of Contents Product Introduction ....................10 Driver Installation and Uninstallation ................11 How to install Windows printer driver ................ 11 One-click Installation ..................11 2.1.1 Manual installation ..................31 2.1.2 Method of driver unistallation ................. 41 2.1.3 macOS system driver installation ................42 Driver installation ....................
  • Page 10 Transfer roll ..................... 62 6.2.9 Paper-feeding roll assembly ................63 6.2.10 Operation panel substrate and power switch board ......... 64 6.2.11 Paper sensor substrate ..................64 6.2.12 Paper-low sensor ..................... 64 6.2.13 Chip adapter substrate ..................65 6.2.14 Front-end sensor substrate ................66 6.2.15 Data substrate ....................
  • Page 11 Appendix 2 Description of Product Series Number ............108 Appendix 3 Explanation of Special Terms in the Manual ..........109 Page:...

  • Page 12: Product Introduction

    Product Introduction BP5100DN/BP5101DN/ BP5100DW series Product Parameters BP5105DN series ● ● Interface ● ● type ● Wi-Fi Print ● ● Language Control ● ● panel ● ● 40ppm Print speed Letter ● ● 42ppm ● ● Automatic two-sided printing ● NFC function ●...

  • Page 13: Driver Installation And Uninstallation

    Driver Installation and Uninstallation How to install Windows printer driver Windows driver installation software provides two installing methods: one-click installation and manual installation. We recommend one-click installation, which can help to install driver automatically in a faster and more convenient way. If you have any difficulty in using one-click installation, please try manual installation.
  • Page 14 • Some computers may be unable to auto play the CD because of system configuration. Note: Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. 3. Click on the "I agree" button on the right buttom corner after reading the license agreement and enter into driver installation interface.
  • Page 15 5. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. Page:...
  • Page 16 2.1.1.2 Method II: Connect the printer via wired network 1. Turn the power of printer and computer on. 2. Connect the computer to wired network. 3. Connect network cable to the network interface of printer, to make sure the printer is connected to computer network.
  • Page 17 • If your software has searched several printers, click on the "One-click installation" button, and the printer list interface will pop up. Please select the printer that you need according to your printer wired network IP address or host ID. Page:...
  • Page 18 Page:...
  • Page 19 • If the printer you need is not shown in the list, please click "Refresh" button to search Note: again. If it is not found, please check if the printer and computer are in the same network.. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
  • Page 20 2.1.1.3 Method III: Connect the printer via wireless network Please check if the printer is connected with wireless network when installing the printer driver software. If disconnected, please install it with reference to Chapter 2.1.1.3.1. If connected, please install it with reference to Chapter 2.1.1.3.2.
  • Page 21 4. Click on the "I agree" button on the right buttom corner after reading the license agreement and enter into driver installation interface. 5. Click the "One-click installation" button in Method III to install driver software. • You can put your mouse cursor in the "One-click installation" button to check the Note: popup information in order to confirm if the current printer is the one you need to install through IP address before you click the button.
  • Page 22 • If your software has searched several printers, click "One-click installation" button, and the printer list interface will pop up. Please select "Configure printer with Wi-Fi via USB and install" and select USB printer, click "Confirm" button and enter into installation process to complete automatic network configuration and driver installation.
  • Page 23 • When the printer IP address changes under printer driver installed with host ID , you can Note: also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID". 6.
  • Page 24 4. Click on the "I agree" button on the right buttom corner after reading the license agreement and enter into driver installation interface. 5. Please click on the "One-click installation" button in Method III and install driver software. • You can put your mouse cursor in the "One-click installation" button to check the Note: popup information in order to confirm if the current printer is the one you need to install through IP address before you click the button.
  • Page 25 • If your software has searched more than one printers, the printer list interface will pop up. You need to configure the current printer which is connected via USB cable to wireless network and install driver. Please select "Configure the print via USB and install" on the printer list interface and check the USB printer option.
  • Page 26 Page:...
  • Page 27 • When the printer IP address changes under printer driver installed with host ID , you can Note: also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID". 6.
  • Page 28 • Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the window, then click "Autorun.exe" to run the installation procedure. • Some computers may be unable to auto play the CD because of system configuration. Note: Please double click "Computer"...
  • Page 29 6. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 2.1.1.3.2. The printer is already connected to wireless network 1. The printer is already connected to wireless network, you can print the "Network configuration page"...
  • Page 30 • Some computers may be unable to auto play the CD because of system configuration. Note: Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. 4. Click on the "I agree" button on the right buttom corner after reading the license agreement and enter into driver installation interface.
  • Page 31 • If the software has searched several printers, the printer list interface will pop up. Please select the printer you need according to your printer wired network IP address or host ID . Page:...
  • Page 32 • If the printer you need is not shown in the list, please click "Refresh" button to search Note: again. If it is not found, please check if the printer and computer are in the same network. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.

  • Page 33: Manual Installation

    2.1.2 Manual installation • Before installing the drive, you need to learn about printer model by printing printer information page out and check the product name. 2.1.2.1 Installation via USB connection 1. Connect the printer to computer via USB cable, power the printer and computer on. 2.
  • Page 34 7. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently. 8. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
  • Page 35 2.1.2.2 Installation via wired network connection 1. Turn the power of printer and computer on. 2. Connect the computer to wired network. 3. Connect network cable to the network interface of printer, to make sure the printer is connected to computer network. 4.
  • Page 36 9. The installation software will search the printer automatically and the searching process may need some time. 10. After finishing searching, select the printer that needs to be connected and click “Next”. Page:...
  • Page 37 • If the printer you need to connect is not in the list of printers searched, please click Note: “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
  • Page 38 • Some computers may be unable to auto play the CD because of system configuration. Note: Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure. 4. Click on the "I agree" button on the right buttom corner after reading the license agreement and enter into driver installation interface.
  • Page 39 9. The installation software will search the printer automatically after wireless network is configured successfully. The search process may need some time. 10. Select the printer needs to be connected and click “Next”. • If the printer you need to connect is not in the list of printers searched, please click Note: “Refresh”...
  • Page 40 12. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 2.1.2.3.2. Installation in Wi-Fi Direct mode 1. Turn the power of printer and computer on. 2.
  • Page 41 8. Select “No, the printer has been connected to wireless network” on the wireless setup window popping out, and then click “Next”. 9. The installation software will search the printer automatically and the searching process may need some time. 10. Select the printer needs to be connected and click “Next”. Page:...
  • Page 42 • If the printer you need to connect is not in the list of printers searched, please click Note: “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
  • Page 43 1. Click the Start menu of computer and then click All programs. 2. Click Pantum, and then Click Pantum XXX Series. Pantum XXX Series where XXX represents product model. 3. Click uninstall to delete the driver according to instructions on uninstall window.

  • Page 44: Macos System Driver Installation

    1. Turn the power of printer and computer on. 2. Insert the CD companying with printer in the CD driver of your computer, and double click Pantum XXX Series installation package. (XXX in Pantum XXX Series represents product model.) 3. Click “Continue”.
  • Page 45 5. Click “Agree” on the prompt window popping out to accept the licensing agreement. 6. Click “Install”. 7. Input computer password and click “Install Software”. 8. Click “Continue Installation” on the prompt window popping out. 9. The system will finish driver installation automatically. •...
  • Page 46 • click “Yes”, you can configure printer’s wireless network via wireless network Note: configuration tool. When configuration is completed, unplug USB cable, and then on the pop-up “Add Printer” interface, you may add the network-connected printer. • Click “No”, you can add a USB-connected printer on the pop-up “Add Printer” interface.

  • Page 47: Add Printer To Macos System

    2.3 Add printer to macOS system 2.3.1 Add up the printer via USB 1. Connect the printer to computer with USB cable and then turn power on. 2. Enter the “System Preferences” – “Printers & Scanners” of computer. 3. Click button to select “Add Printer or Scanner”. 4.

  • Page 48: Add Up The Printer Via Wireless Connection

    2.3.3 Add up the printer via wireless connection 1. Turn the power of printer and computer on. 2. Make sure the wireless network connection between computer and printer is set up. Note： • In case of basic structure mode, connect wireless network printer to the access point (wireless router).

  • Page 49: Printer Information Report

    Printer Information Report 3.1 LCD Panel Type 1. Press “Menu” to enter the menu setting interface. 2. Press “▲” or “▼”, and select “5. Info. report”. 3. Press “OK” to enter the printer information report. You can print the product report according to the needs.

  • Page 50: Information Page

    3.2 Information Page Printer Information Page Printer SN No. Toner cartridge and drum unit information (the printed pages are the actually printed pages instead of theoretical pages within the calculated service life) Total pages printed actually Page:...
  • Page 51 Network Configuration Information Page IP information Page:...

  • Page 52: Restoration Of Factory Settings

    Restoration of Factory Settings 4.1 LCD Panel Type 1. Press “Menu” to enter the menu setting interface. 2. Press “OK” and select “1. System Settings”. 3. Press “▲” or “▼”, select “5. Restore Factory Settings”, and then press “OK”. 4.2 Restoration of Factory Settings via Embedded Web Server For the network type printer, the factory settings can be restored via the embedded Web server.

  • Page 53: Operating Principle

    Operating Principle 5.1 Overall Structural Diagram Page:...

  • Page 54: Component Structure Diagrams

    5.2 Component Structure Diagrams Page:...

  • Page 55: Mechanical Devices

    5.3 Mechanical Devices Name Electromagnet Separating roller Paper-feeding roll assembly Secondary conveying roller Guide roller Multifunction tray paper-feeding roll assembly Toner-feeding roller Developing roller Charging roller Cleaning roller Feed-out roller Hearting roller Pressing roller Transfer roller Motor assembly Guide roller of duplex printing unit Conveying roller of duplex printing unit Page:...

  • Page 56: Paper Path

    5.4 Paper Path Page:...

  • Page 57: Disassembly And Installation

    Disassembly and Installation 6.1 Disassembly Flowchart Before disassembly(preparation) Paper- Front-end Paper Transfer Rear cover feeding roll sensor sensor roller assembly substrate substrate Left and right cover High Electroma Front data voltage Drive Power Fuser gnet cover substrate substra cover assembly substrate Operation panel...

  • Page 58: Disassembly Steps

    6.2 Disassembly Steps 6.2.1 Before disassembly Before disassembly, shut down the power of the printer, and pull out the power cord, USB cable and network cable. Remove the toner cartridge. Note: Package the toner cartridge with black tapes to prevent the photosensitive drum from being damage as a result of exposure.

  • Page 59: Rear Cover

    Remove the duplex printing unit. 6.2.2 Rear cover Open the rear cover, and push it out of the buckle, using the palm. Page:...

  • Page 60: Left Cover

    6.2.3 Left cover Remove the front cover and rear cover, pry four buckles of the left cover, and remove the left cover. 6.2.4 Right cover Remove the front cover and rear cover, pry four buckles of the right cover, and remove the right cover.

  • Page 61: Front Cover

    6.2.5 Front cover Remove the right cover, push the slider rail B to the left side when press the buckle A, then pull out the right connecting link of front cover to the right side. ○ ○ Connecting linkage Open the multifunctional paper feeding tray, then pry two buckles on the right side with tweezers.
  • Page 62 Release the latch when bend the paper tray’s cover, then remove the chasis. Open the front cover, and remove front cover after releasing the buckle with your hand to right side. Page:...

  • Page 63: Paper Sensor Substrate(Multifunctional Paper Feeding Tray)

    6.2.6 Paper sensor substrate(multifunctional paper feeding tray) Remove the front cover, and remove the sensor substrate cover after releasing screws on it with cross screwdriver, then disconnecting the substrate cable. 2. Release the screws and remove the sensor substrate. (Pay attention to raise the detector handle when you remove the sensor substrate, in case the sensor handle is damaged.) Sensor handle...

  • Page 64: Top Cover

    6.2.7 Top cover 1. Remove the front cover, rear cover, left cover and right cover, and pull out the wire connected with the top cover on the left data substrate. 2. Remove four screws of the top cover. Then remove the top cover. 6.2.8 Paper-full sensor Remove top cover and disconnect the sensor cable on top cover.

  • Page 65: Paper-Feeding Roll Assembly

    Note: Do not directly touch the sponge of the transfer roll by handle while removing the transfer roll, in order to avoid printing abnormality. 6.2.10 Paper-feeding roll assembly Pry up 2 clamping jaws, rotate the shaft pins via the clamping jaws until the pins are located in holes, and remove the paper-feeding roll assembly.

  • Page 66: Operation Panel Substrate And Power Switch Board

    6.2.11 Operation panel substrate and power switch board After removing the top cover, remove the screws and plugs of the top cover, and take out the operation panel substrate and power switch board. 6.2.12 Paper sensor substrate Pull out the paper tray and duplex printing unit, remove the screw and plug of the sensor substrate, and then remove the paper sensor substrate.

  • Page 67: Chip Adapter Substrate

    6.2.14 Chip adapter substrate After removing the top cover, remove the substrate screw and plug, and take out the chip adapter substrate. Page:...

  • Page 68: Front-End Sensor Substrate

    6.2.15 Front-end sensor substrate Pull out the paper tray and duplex printing unit, remove two screws of the cover (at the bottom of the printer), and take out the cover. Remove the screw and plug of the sensor substrate, and take out the front-end sensor substrate. 6.2.16 Data substrate 1.

  • Page 69: High Voltage Substrate

    2. Remove the four screws and data substrate. 6.2.17 High voltage substrate Remove the front cover and rear cover, and pull out six harness plugs of the high-voltage substrate (Figure 1). Remove the five screws (Figure 2) and then high-voltage substrate. Note: You can see four conductive springs (easy to fall) after removing the engine substrate.

  • Page 70: Laser Unit

    Note: The large capacitor of the substrate is still energized immediately after shutdown of the printer. It should be discharged before disassembly, to avoid electric shock. 6.2.19 Laser unit Remove the front cover, rear cover, left cover, right cover and top cover, and pull out two plugs of the laser unit.

  • Page 71: Fuser

    6.2.21 Fuser 1. Remove the rear cover, left cover, right cover and driver unit. Then remove four screws of the feed-out assembly, and take out the feed-out assembly. 2.Remove the three plugs of the data substrate and power substrate, then remove feed-out roll.

  • Page 72: Fan

    6.2.22 Fan Remove the front cover, rear cover, left cover, right cover and top cover, and pull out the fan plug from the high voltage substrate. Remove the three screws of fan assembly. Then remove the fan assembly and take out the fan (Note: pay attention to gear protection in the disassembly process, in order to prevent the gear from damage caused by falling down).

  • Page 73: Clutch Assembly

    6.2.25 Clutch assembly 1. Remove the right frame and gear 1, and take out the clutch assembly. Gear 1 Clutch assembly Page:...

  • Page 74: Maintenance

    Maintenance 7.1 Printer cleaning Note: Please use mild detergents. Do not clean the printer with highly corrosive liquid such as diluents or benzene. Otherwise, the surface may be damaged. Do not use the cleaning material containing ammonium hydroxide. Do not use isopropyl alcohol to wipe dust on the control panel. Otherwise, the panel may be cracking.
  • Page 75 3. Open the front cover, and take out the laser toner cartridge out along the guide rail. Note:  Remove metal articles such as the watch and bracelet before removing the toner cartridge, as internal components may be damaged in the case of contact. ...

  • Page 76: Use And Maintenance Of Consumables

    6. Open the auto feed tray of the printer, and gently wipe the pickup roller with dry and lint-free cloth. 7.2 Use and Maintenance of Consumables 7.2.1 About toner cartridge and drum component 1. Use and maintenance of toner cartridge Use the original toner cartridge for better printing quality.

  • Page 77: Replacement Of Toner Cartridge And Drum Component

    7.2.2 Replacement of toner cartridge and drum component Note：Please pay attention to the following matters before replacing toner cartridge: • Since there may be toner on the surface of toner cartridge, please pay attention while taking it out to avoid spattering. •...
  • Page 78 4. Pull the seal out and take the toner protection cover out. Install the drum component along the inner track to finish installing toner cartridge. 6. Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing.
  • Page 79 Drum component replacement steps: 1. Turn off the power of the printer. Open the front cover by pressing the front cover button, and take out the laser toner cartridge along the guide rail. 2. Press the blue button on the left side of drum component with left hand and lift the toner cartridge handle with right hand at the same time to take the toner cartridge out.
  • Page 80 5. Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing. Close the front cover. Page:...

  • Page 81: Optional Paper Tray's Disassembly And Installation

    7.3 Optional paper tray’s disassembly and installation 7.3.1 Install optional paper tray This printer supports two optional paper trays at most, and each paper tray can be put in at most 550 pages 80g/ m² papers. If you need purchase optioal paper tray, please contact local dealer. Turn off the printer power switch.

  • Page 82: Remove Optional Paper Tray

    5.Connect power cable to the printer and open the power. After install optional paper tray, you need to update printer’s condition status. (how to update, please refer to “update optional paper tray condition status”) Note： About how to install the paper tray, please refer to the installation guide. 7.3.2 Remove optional paper tray 1.

  • Page 83: Update Optional Paper Tray Condition Status

    7.3.3 Update optional paper tray condition status After installation/disassembly of paper tray each time, you need to update the printer driver condition. This section takes Windows 7 as example. Install printer driver procedure. Enter into printer “start menu”-“control panel”-check “equipment and printer”. Right click printer icon, pull down the menu, choose “printer property”.

  • Page 84: Error Message And Troubleshooting

    III. Consumables If the indicator on the control panel of the printer flickers in yellow or the LCD screen displays that toner is used up, replace the toner cartridge promptly. Check whether the applied toner cartridge is designated by Pantum. Page:...

  • Page 85: Error Message

    8.2 Error Message Error Message Cause Solution printer 1. The USB cable or power cord is 1. Properly connect the USB connected. not connected. cable and power cord. 2. The main control board fails. 2. Replace the main control board. The front cover is open.
  • Page 86 Replace data board. 1. Auto paper tray’s paper-low Auto paper tray’s 1. Reconnect sensor cable. paper- low. sensor cable is loose. 2. Replace paper-low sensor. 2. paper-low sensor is abnormal. 3. Replace paper-low sensor 3. paper-low sensor cable is cable. abnormal.
  • Page 87 component and toner component and toner cartridge are and toner cartridge. cartridge is expired. used up. Page:...

  • Page 88: Error Code

    8.3 Error Code Warning! The product has the function of self-diagnosis. If any fault is detected, the error code and warning message will be displayed on the screen or computer. Error Code Cause Check and Measures Internal error Abnormality of main motor Check the connecting wire of the motor;...
  • Page 89 Abnormal temperature of Internal error heating roll printer Please call the customer service staff. Internal error Failure of heating roll to printer reach the start temperature Please call the customer of laser unit service staff. Internal error Failure of heating roll to printer reach pickup...
  • Page 90 Internal error Communication failure Check whether network connection is printer (WSD communication normal (the same as the internal error 26); Please call the customer error [the wired network Check whether wifi connection is normal service staff. connection and wifi (the same as the internal error 27); connection cannot be Replace the data substrate.
  • Page 91 Restart the printer; Replace the data substrate. 1. Check if there’s foreign material hinder the Optional paper tray 1 middle plate lifting. Middle plate lifting failed. Check the middle plate’s limit switch signal error 1 is normal or not. Optional paper tray 1 Motor error Replace the paper tray motor error 2...

  • Page 92: Removal Of Jammed Paper

    • If the printer does not start printing, please check whether all the jammed paper inside the printer has been cleared. • If you cannot remove the jammed paper by yourself, please contact local Pantum authorized repair center or send the printer to the nearest Pantum authorized service center for repair.

  • Page 93: Jammed Paper In Multifunctional Paper Feeding Tray

    After pulling out the jammed paper, install the paper tray into the printer, and close the front cover. The printer will automatically recover printing. 8.4.2 Jammed paper in multifunctional paper feeding tray Gently pull out the jammed paper. Place the paper again, close the front cover, and the printer will recover printing. 8.4.3 Middle jam Note: While removing the jammed paper in the middle, do not touch the shaded area shown below to avoid burns.
  • Page 94 Pull out the paper tray. Gently pull out the jammed paper. Install the paper tray. Open the front cover. Take out the laser toner cartridge along the guide rail. (In order to prevent the printing quality from being affected by the exposure of the photosensitive drum, put the laser toner cartridge inside a protective bag or wrap it with thick paper.) Page:...
  • Page 95 Gently pull out the jammed paper. After taking out the jammed paper, reinstall the laser toner cartridge, close the front cover, and the printer will recover printing. Page:...

  • Page 96: Jammed Paper In Fuser Unit

    8.4.4 Jammed paper in fuser unit Note: While removing the jammed paper in the fuser unit, do not touch the shaded area shown below to avoid burns. 1. Open the rear cover. 2. Open the fuser door using the handles on both sides. 3.

  • Page 97: Jammed Paper In Duplex Printing Unit

    4. After removing the jammed paper, close the rear cover, open the front cover, and the printer will automatically recover printing. 8.4.5 Jammed paper in duplex printing unit 1. Take out the duplex printing unit from the rear side of the printer. 2.

  • Page 98: Jammed Paper In Optional Paper Tray

    8.4.6 Jammed paper in optional paper tray Take out the optional paper tray. 2.Pull out the jammed paper gently. After removing the jammed paper, install optional paper tray, and the printer will automatically recover printing. Page:...
  • Page 99 4. If jammed paper can’t be seen at this area, please transfer to next step: 1. Take out the auto paper tray. Pull the jammed paper out of the auto paper tray. After removing the jammed paper, install the auto paper tray, and the printer will automatically recover printing.

  • Page 100: Troubleshooting

    8.5 Troubleshooting 8.5.1 Paper feeding problems Initial check: carry out initial check at first in case of paper feeding error. Check Solution Does the applied medium conform to the Replace the medium. specifications of the printer? Is the paper curly, wrinkling or damp? Replace paper and tell the user how to properly save paper.

  • Page 101: Common Faults

    The feeding channel is contaminated. Check the feeding channel and make sure that it is smooth. The pickup roll is contaminated. Clean the pickup roll. M4 Repeated feeding Possible Cause Solution Paper is not placed properly. Place the paper properly. The separator is contaminated or Clean or replace the separator.
  • Page 102 There is jammed paper inside the printer. Check the printer and remove the jammed paper. The feed-out sensor cannot be closed. Clean or replace the feed-out sensor. The front-end paper sensor is faulty. Replace the front-end paper sensor. The thermistor is faulty. Replace the fuser unit.
  • Page 103 P5 Fault of fuser unit Possible Cause Solution The contact of the plug wire of the thermistor is Reconnect the wire. poor. The temperature relay is burnt out. Replace the fuser unit. The halogen heating lamp is faulty. Replace the fuser unit. P6 Fault of laser scanner Possible Cause Solution...
  • Page 104 The plug of the USB cable is in poor contact or Make sure that the USB cable is connected damaged. properly. The data substrate is faulty. Replace the data substrate. Page:...
  • Page 105 P10 Printing mess or fully black page Possible Cause Solution The USB cable is connected properly or faulty. Check the USB cable and make sure that it is connected properly. The FFC wire connecting the engine substrate and Replace the connecting wire. data substrate is in poor contact or not reliable.

  • Page 106: Image Defects

    8.6 Image Defects 8.6.1 Printing State Cause Recommended Solution   The printout is light. The toner in the cartridge is almost Replace the toner cartridge.  used up. Clean the toner contamination area.   The high-voltage contact of the Clean the high-voltage contact or engine substrate is in poor contact as replace the high-voltage power...
  • Page 107   There Some components of the toner 1. Replace the toner cartridge.  black/white spots. cartridge are contaminated or OPC is 2. Clean the high-voltage contact of damaged. the transfer roll or replace the  If there are 45.2mm periodic black transfer roll.
  • Page 108   The background is The printing medium does not Use the printing medium according gray. conform to the specifications. to the specifications.   The life of the toner cartridge is Replace the toner cartridge.  expired. Clean the high-voltage contact or ...

  • Page 109: Appendix 1

    Appendix 1 Perimeters of Printer Rolls Name Image Period mm 44.0 Transfer roll 78.5 Heating roll 75.4 Pressing roll 75.3 OPC (photosensitive drum) 35.8 Developing roll Toner-feeding roll 34.5 Charging roll In the case of periodical image abnormality, you can judge the fault cause according to the roll perimeters.

  • Page 110: Appendix 2 Description Of Product Series Number

    Appendix 2 Description of Product Series Number The series number label is attached to each printer. The meaning of the series number and the attaching location of the label are described below. Code meaning: Date of manufacture Series number Label location: rear side of the printer Series number label Page:...

  • Page 111: Appendix 3 Explanation Of Special Terms In The Manual

    Appendix 3 Explanation of Special Terms in the Manual The special terms in this manual are explained below. Term Explanation One safety standard of laser products Liquid crystal display Scanner Number of dots per inch Pages printed per minute Paper weight per square meter auto run Automatic running Photosensitive drum...

This manual is also suitable for:

Bp5100dn seriesBp5101dn seriesBp5105dn seriesBp5100dw series