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7
Use the guide below along with the self diagnostic operator LEDs to help troubleshoot any problems.
PROBLEM:
Operator does NOT
operate when wall
control is pressed.
Operator runs,
but door does not
move.
Operator works
from wall control,
but NOT from
remote.
Remote has less
than 25 feet
operating range or
no operation.
Door starts down,
then STOPS and
goes back up.
OR
Safe-T-Beam®
System malfunction.
Door starts down,
then STOPS before
it is closed.
OR Door will only
open.
Door starts up, but
STOPS before it is
completely open.
Door will only run
closed.
Door operator starts
for no reason.
Noisy operation.
Door operator runs
slow.
TROUBLESHOOTING & LED SIGNALS
Need help or have questions? DO NOT RETURN to the store.
Visit www.genicompany.com or call Customer Service at 1-800-35-GENIE.
WHAT TO DO:
• Turn Sure-Lock™ OFF See page 4.
• Check power source.
– Plug a lamp into outlet used for operator. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
• If power is OK,
– Check connections at operator terminals and at wall console.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.
• Make sure carriage is engaged with chain/belt/screw. See page 37
• Check to make sure chain/belt is not broken or off its pulley.
• Check all remotes.
• Replace remote battery. See page 38.
• Program remotes to operator. See page 28.
• Relocate remote inside car and /or point remote at garage door.
• Replace battery. See page 38.
• Reposition door operator antenna.
• Eliminate possible competing signals (radio, etc.).
• LED bulbs may be interfering with remote signal. See page 38.
• If a NEW installation, check Door Arm position. See page 13.
• If NEW Installation, make sure ONLY the Safe-T-Beams® that came with this operator are installed.
• Check if limits are properly set. See pages 25-26. Adjust limits as needed.
• Check if Safe-T- Beam® red LED is flashing. See page 40, Safe-T-Beam® system check.
• Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 16, Safe-T-Beam®system.
• Check garage door for binding.
• If an operational problem exists, and operator will not close, the operator can be forced to close as follows:
• Press and hold the wall control button until door is completely closed.
• Check for interference from adjacent Safe-T-Beam® units. See page 16.
• Contact Genie at 1-800-35-GENIE.
• Check Safe-T- Beam®wire connection at operator and at STBs. See page 16, Safe-T-Beam® troubleshooting.
See page 40.
• Check if limits are properly set. See pages 25-26. Adjust limits as needed.
• Check CONTACT REVERSE. See page 27.
• Check garage door for binding. See maintenance and adjustment. Page 37.
• Check closing "FORCE" control. See page 27, or Force settings. Page 33.
• Check if limits are properly set. See pages 25-26. Adjust limits as needed.
• Be sure door, operator, springs are in good repair, properly lubricated and balanced. Page 37.
• Check closing/opening "FORCE" control. See page 27, or Force settings Page 33.
• If you suspect a problem with the garage door hardware or springs, visit www.geniecompany.com
and use the "dealer locater" to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
• Turn Sure-Lock™ OFF See page 4.
• Check if limits are properly set. See pages 25-26.
• Check door balance, condition, and door spring. Page 37.
• Check opening "FORCE" control. See page 27, or Force settings. Page 33.
• If you suspect a problem with the garage door hardware or springs, visit www.geniecompany.com
and use the "dealer locater" to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
• Button stuck on wall control or remote.
• Was remote lost or stolen? Erase all remotes from operator memory and reprogram remotes. See page 28 and 34.
• Be sure all fasteners are tight. See page 8-13
• Be sure garage door is in good repair, properly lubricated and balanced. Page 37.
• Be sure operator is in good repair.
• Check operating condition of door. Door may need professional repair/adjustment.
• If operator is equipped with battery backup, check 120 VAC power source to ensure the operator is getting AC
power.
x
• Adjust speed setting see page 35.
39
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