EDAN H100N User Manual page 106

H100N Pulse Oximeter User Manu Warranty and Service Policy
assistance, service, or spare parts, contact EDAN's
service center. A representative will assist you
troubleshooting the problem and will make every effort
to solve it over the phone or Email, avoiding potential
unnecessary returns.
In case a return can not be avoided, the representative
will record all necessary information and will provide a
Return Material Authorization (RMA) form that includes
the appropriate return address and instructions. An RMA
form must be obtained prior to any return.
Freight policy:
Under warranty: the service claimer is responsible for
freight & insurance charges when a return is shipped to
EDAN for service including custom charges. EDAN is
responsible for freight, insurance & custom charges from
EDAN to service claimer.
Out of warranty: the service claimer is responsible for
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