Troubleshooting
Cannot scan to a network folder
Action
Step 1
a
Create a network folder shortcut.
b
Scan a document using the shortcut. For more information, see
"Scanning to a network folder" on page
Can you scan a document and save it to a network folder?
Step 2
Make sure that the network folder path and format are correct. For
example, //server_hostname/foldername/path, where
server_hostname is a fully qualified domain (FQDN) or IP
address.
Is the network folder path and format correct?
Step 3
Make sure that you have a write access permission to the network
folder.
Can you scan a document and save it to a network folder?
78.
Yes
No
The problem is
Go to step 2.
solved.
Go to step 3.
Go to step 4.
The problem is
Go to step 4.
solved.
287