Service And Tech Support; Recording Device And System Information - Lantronix SISPM1040-582-LRT Manual
Managed hardened poe++ switch (8) 10/100/1000base-t poe++ ports + (2) 100/1000base-x sfp slot
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Also See for SISPM1040-582-LRT:
- Quick start manual (2 pages) ,
- Install manual (51 pages) ,
- Quick start manual (2 pages)
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28 Service and Tech Support
28.1 Recording Device and System Information
After performing the troubleshooting procedures, and before calling or emailing Technical Support, please record
as much information as possible in order to help the Tech Support Specialist.
1. Select the SISPM1040-582-LRT Monitor > System > Information menu path. From the CLI, use the show
commands to gather the information below or as requested by the Support Specialist.
2. Record Model Name: _______________________ System Date: ___________________________________________________
Firmware Version: ___________________________ PoE Firmware Version: _________________________________________
Hardware Version: __________________________ Mechanical Version: ____________________________________________
3. Record the LED Status: ________________________________________________________________________________________
________________________________________________________________________________________________________________
4. Provide additional information to your Tech Support Specialist. See the "Troubleshooting" section above.
Your Lantronix service contract number: _____________________________________________________________
Describe the failure: ______________________________________________________________________________________________
____________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________
A description of any action(s) already taken to resolve the problem (e.g., changing mode, rebooting, etc.):
____________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________
The serial and revision numbers of all involved Lantronix products in the network:
_____________________________________________________________________________________________________________________
A description of your network environment (layout, cable type, etc.): ______________________________________________
_________________________________________________________________________________________________________________________
_____________________________________________________________________________________________________________________
The device history (i.e., have you returned the device before, is this a recurring problem, etc.): ____________________
______________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: ______________________________________________________
Box Label:
33757 Rev. J
Device Label :
https://www.lantronix.com/
SISPM1040-582-LRT CLI Reference
Page 251 of 272
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