Related Manuals for Ingenico AXIUM RX5000
Summary of Contents for Ingenico AXIUM RX5000
- Page 1 AXIUM DX4000 Desktop User Guide www.ingenico.com 13-17 rue Pagès, 92150 Suresnes – France Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre...
-
Page 2: Table Of Contents
Battery Visual Impaired (VI) Accessory(optional) Recommendations Safety Security of your terminal Fixed installation Cleaning the terminal Transport and storage Standards Troubleshooting Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved 07 / 05... -
Page 3: Introduction
SECURITY Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’ s responsibility. This symbol indicates an important Warning. -
Page 4: Presentation
Presentation Contents of the box The power supply unit provided with your equipment is specially designed for INGENICO AXIUM DX4000 Desktop terminal. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal. -
Page 5: Overview Of Axium Dx4000 Desktop
4) Volume keys 5) Battery cover 6) Magnetic card reader 7) Smart Card reader 8) LCD and touch screen 9) Front Camera Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved 07 / 05... - Page 6 Weight 435g (including battery) Dimension (L x W x H) 177.6 X 80 X 56.8mm Electrical mains network 100-240VAC/50-60Hz Class II Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved 07 / 05...
-
Page 7: Key Locations And Functions
Touch Panel The AXIUM DX4000 Desktop is equipped with touch panel that allows you capture functions and menus by your finger. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved 07 / 05... -
Page 8: Use Of The Terminal
Terminal restart: In the event of abnormal behavior of the terminal, press and hold the power button for 8 seconds to force the terminal to power off. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS... -
Page 9: Reading Cards
Keep the card close to the reader during the transaction. On the front,LEDs are displayed to indicate transaction processing. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved 07 / 05... -
Page 10: Usage Of Front Camera
The vertical distance between the screen of the mobile phone and the front scanning head should be between 10~ 30 cm; 20 cm would be the best. The terminal will beep with a successful scanning. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved... -
Page 11: Usb Type-C
There is a USB type-C connector on the bottom side of the terminal. The connector manages Host and Slave connections. MAGIC BOX Device Introduction Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved 07 / 05... - Page 12 Interface definition Product Technology Features Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved 07 / 05...
- Page 13 Environmental conditions for running, storing and delivering the product: Installation Note: Please put the cable to the correct position in the battery compartment, as the third picture shown Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved...
- Page 14 Notes Delivery and Storage Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved 07 / 05...
-
Page 15: Installation
From 0°C to +40°C (32°F to 104°F) Ambient temperature From -20°C to +70°C (-4°F to 158°F) From 5% to 90%, Non-condensing Max relative humidity Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved 07 / 05... -
Page 16: Installing Modules
The SAM connectors are located inside the terminal, in a closed compartment. Turn the terminal and remove the battery door. SAMs are identified by the engraved marks on the lower housing. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved 07 / 05... - Page 17 When using two SAM cards,it is recommended to insert the bottom one first,then the top one. When using only one SAM card, it is recommended to insert SAM1 slot (bottom). Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved...
- Page 18 MicroSD card contacts downside and the cut corner as indicated on the figure. Close the battery door. The terminal supports MicroSD up to 32GB. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved...
-
Page 19: Paper Roll
Paper roll Main characteristics of INGENICO paper roll White 58mm 40mm About 18 meters The thermal paper can be deteriorated by poor storage conditions,so we recommend you to avoid: Storage in hot wet places(near air-conditioner,humidity higher than 85%). Exposure to sunlight or ultraviolet for long periods. - Page 20 (one complete turn to avoid printing on adhesive footprint). Switch off the terminal prior to installing a paper roll. Use only paper approved by Ingenico. The use of no-approved paper is likely to damage the printer of your terminal.
-
Page 21: Battery
Take the battery pack included in the box. Locate the battery pack connector beside the battery compartment. Plug the battery pack connector according to the connector locating system. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved... - Page 22 Disengage the battery door. Remove the battery pack from the battery compartment. Unplug the battery pack connector. Close the battery door. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved 07 / 05...
-
Page 23: Visual Impaired (Vi) Accessory(Optional)
Visual Impaired (VI) Accessory(optional) slide the accessory onto the slide the accessory down and terminal from the bottom. away from the terminal Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved 07 / 05... -
Page 24: Recommendations Safety
AXIUM DX4000 Desktop is fitted with battery specially designed for this terminal. Only use the appropriate chargers and batteries listed in the ingenico’s catalogue. Do not short-circuit the battery. Do not attempt to open the battery container. - Page 25 Your doctor or the equipment manufacturer will be able to provide you with appropriate advice. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved...
-
Page 26: Security Of Your Terminal
The terminal must never be put in or left at a location where it could be stolen or replaced by another device. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS... -
Page 27: Fixed Installation
Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PIN entry process. The terminal is exclusively made for indoor use. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved... - Page 28 NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved...
-
Page 29: 5.4 Cleaning The Terminal
Avoid prolonged exposure of the terminal to the direct rays of the sun. Do not put anything other than credit cards into the slot of the smart card reader. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS... -
Page 30: 5.5 Transport And Storage
50cm. Follow the specific stored conditions as noted in Section 4 of this document. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved... -
Page 31: Standards
If your product contains batteries,they must be disposed of at appropriate collection points. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved... - Page 32 The electrical outlet must meet the following criteria: Must be installed near the equipment and easily accessible. Do not short-circuit the battery. Do not attempt to open the battery container. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved...
- Page 33 “Conformite Europe enne” or CE Mark Double insulation symbol 5 Years China RoHS symbol 10 Years China RoHS symbol BSMI (Taiwan) PSE Mark (Japan) Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved 07 / 05...
- Page 34 Risk of explosion if the battery is incorrectly replaced or is placed in a fire Dispose of batteries at a hazardous waste collection site or recycling facility Direct Current Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS All rights reserved 07 / 05...
-
Page 35: Troubleshooting
Check if the SIM card is installed correctly and local wireless communication network functions or not. If there is still problem, please contact our customer service center. Copyright© 2023 Ingenico – AXIUM DX4000 Desktop Banks and Acquirers International Holding SAS... - Page 36 “INGENICO is a trademark of BANKS AND ACQUIRERS INTERNATIONAL HOLDING . This Document is Copyright © 2023 BANKS AND ACQUIRERS INTERNATIONAL HOLDING . BANKS AND ACQUIRERS INTERNATIONAL HOLDING retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this...
Need help?
Do you have a question about the AXIUM RX5000 and is the answer not in the manual?
Questions and answers