Introduction; Parts Orders - U.s. Domestic Service Operations; Parts Orders - International Service Operations - Zeiss ATLAS 9000 Service Manual

ATLAS Model 9000

7.1 Introduction

This section contains Level 1 parts lists and associated information for the ATLAS Model 9000
system. It also contains instructions for ordering parts and returning defective parts.
Note — International Operations: The procedure for returning defective parts
from International operations differs somewhat from that for U.S. domestic
operations. These differences are noted in the instructions. Please follow the
instructions carefully.
7.2 Parts Orders – U.S. Domestic Service Operations
Spare parts may be ordered monthly or weekly by using the standard parts order form
available from Service Parts Stores. Parts needed overnight can be ordered by phone from the
Parts Department. The cost of shipping parts for next day delivery is very high and should be
used only in emergencies.
The Parts Department phone number is:
•
1-925-557-4100 (Main #)
• 1-877-486-7473 (Main toll-free #)
•
1-800-341-6968 (domestic Customer Service/Parts)
•
1-925-557-4031 (domestic Parts Queue)
•
1-925-557-4862 (Customer Service/Parts fax)
Customers are billed for shipping charges. (Most items are shipped UPS.)
7.3 Parts Orders – International Service Operations
Customers are billed for shipping charges, including any customs fees required.
For International Service Operations, please use the ordering procedures that have been
established for your area of operations, and which meet the requirements of the Carl Zeiss
Meditec International Parts Department.
63041A0208
Confidential and Proprietary
7-3
Parts
Service Manual