Equipment Return Authorization; Packing For Shipment; Returning Defective Parts - Zeiss ATLAS 9000 Service Manual

Parts
7.4 Returning Defective Parts / Subassemblies
When equipment needs to be returned to Carl Zeiss Meditec for repair, it is important that it is
properly packed for shipment, and that authorization for return is obtained before the
equipment is shipped.
Note — Costs to repair equipment damage caused by improper packing for shipment
to Carl Zeiss Meditec become the responsibility of the sender.

7.4.1 Equipment Return Authorization

Authorization must be obtained from Carl Zeiss Meditec before equipment is returned for
repair. A Return Material Authorization (RMA) number is required on each return shipment to
Carl Zeiss Meditec. The procedure for obtaining an RMA number varies, depending on your
area of operation. Use the procedure that has been established by Carl Zeiss Meditec for your
area of operations.

7.4.2 Packing for Shipment

Defective instrument subassemblies/parts should be packed in the shipping container received
with the replacement subassembly or part. If necessary, contact the Carl Zeiss Meditec Parts
Department for a replacement shipping container. Shipping containers are not available for
assemblies that are supplied by a separate vendor (i.e., monitors, printer, keyboard, computer),
so it is important to preserve those shipping containers when the instrument is first received by
the customer.

7.4.3 Returning Defective Parts

The return of defective subassemblies is a very important part of our operation:
1. Evaluation of returned subassemblies assists in root cause analysis.
2. Subassemblies are rebuilt and returned to service stock, and are available as needed by
our Field Support Engineers. Our inventory is kept low to keep operating costs down.
U.S. Domestic Field Support Engineers - when you return parts or assemblies to the Repair
Center, attach a Service Inventory Transfer (SIT) tag or RMA tag to each assembly. On the tag,
list the following information:
the serial number of the instrument from which the part was removed;
the date of removal;
the problem (if you could not find the problem, describe what the customer
reported, and add "CND" - Can Not Duplicate);
the part number of the part/assembly being returned;
your territory number (U.S. Domestic Engineers).
This information will enable the Repair Center to make repairs as efficiently as possible.
Service Manual
Confidential and Proprietary
7-4
ATLAS Model 9000
63041A0208