Insulet Omnipod GO User Manual page 86

eighteen (18) months before and on or before a time no more than
seventy-two (72) hours before you notify Insulet of the claim).
This eighteen (18) month and seventy-two (72) hour warranty period applies
only to new Pods and, in the event a Pod is replaced, the warranty period shall
not be extended or reset. Thus, if Insulet replaces a Pod under this Limited
Express Warranty, the warranty coverage for the replacement Pod shall
expire either eighteen (18) months from the manufacture date of the original
Pod or seventy-two (72) hours from the time of activation of the original Pod,
whichever occurs first.
LIMITED EXPRESS WARRANTY TERMS AND CONDITIONS
Claim Procedure
To be eligible for this Limited Express Warranty, you must notify Insulet of the
claimed defect with the Pod within the applicable warranty periods by calling
Customer Care at 1-800-591-3455 (from outside the USA: 1-978-600-7850). You
may also be required to verify the date of purchase of the Pod, the manufacture
date of the Pod and the time of activation of the Pod. Your failure to follow
any of the above steps may result in the denial of coverage under this Limited
Express Warranty. Unless Insulet refers you to a third party, you must obtain
a prior authorization and return the Pod to Insulet. The Pod must be properly
packaged and returned to Insulet according to the instructions provided in
the Return Merchandise Authorization, or RMA, Kit. With a prior authorization,
Insulet will pay all reasonable freight and transportation charges, where
applicable, incurred in shipping the Pod to Insulet under this Limited Express
Warranty. For the avoidance of doubt, this Limited Express Warranty does not
cover repairs performed or replacements provided by any person or entity
other than Insulet, except those performed or provided by third parties to which
you were explicitly referred by Insulet.
Proof of Purchase
In order to verify the date of purchase, the date of manufacture, or the time of
activation and to determine if the claim under this Limited Express Warranty
is within the applicable warranty periods, Insulet may require that you provide
a valid proof of purchase, manufacture or activation. Your failure to provide a
valid proof of purchase, manufacture or activation, as determined by Insulet,
may result in the denial of coverage under this Limited Express Warranty.
Exclusions
This Limited Express Warranty covers only the original purchaser and cannot
be transferred or assigned with the sale, rental or other transfer of the Pod to
any other person or entity.
This Limited Express Warranty will apply only if the Pod at issue has been
used in accordance with the Omnipod GO Insulin Delivery Device User Guide
and/or other written instructions provided by Insulet. THIS LIMITED EXPRESS
WARRANTY DOES NOT APPLY IF THE POD HAS BEEN:
• Altered, changed or modified by any person or entity other than Insulet;
• Opened, serviced or repaired by any person or entity other than Insulet;
• Damaged by an act of God or other "force majeure" like event;
• Damaged by misuse, abuse, negligence, accident, unreasonable use, or
improper handling, care or storage;
Appendix
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