Pod Issues - Insulet Omnipod GO User Manual

5 Troubleshooting

5.1. Pod Issues

Issue
While filling the Pod,
did not hear the
2 beep confirmation
The adhesive tape
around the Pod
keeps lifting from
the skin
Pod alarm sounding
or solid red or
blinking red Pod
light showing
64
Possible Cause
Pod not filled with
enough insulin.
If the area where you
apply the Pod is not
cleaned and dry, the
adhesive tape may
not stick well.
The Pod may stop
working for many
reasons, including
these:
• Pod expires
• a blockage
(occlusion)
is detected
• or an
electrostatic
discharge affects
a circuit
What you can do
If you filled the Pod,
using all the insulin
from the syringe that
you filled to the
"Fill Here" line,
and you still do not
hear 2 beeps, call
Customer Care.
Make sure that the
skin is cleaned and
dry before applying
the Pod. Avoid the
use of moisturizers,
oils, conditioners,
sunscreen, or insect
repellent around the
site. If there is a lot of
body hair, you may
need to clip or shave
the area 24 hours
before applying a
Pod there. Be sure to
remove old adhesive
residue from the skin.
The red Pod light
means you should
remove your Pod
and replace it with a
new one. In rare cases
the Pod will sound a
continuous tone, even
after you remove it.
In this case, you can
disable the alarm.
See page 50
for guidance.