Frequently Asked Questions; Returning Merchandise For Service - Supermicro X6DVA-4G2 User Manual

system fi rst boots up)
•System confi guration
An example of a Technical Support form is on our web site at
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at:(408) 503-8000, option
2, or by fax at (408)503-8019.
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Frequently Asked Questions

Question: What are the various types of memory that my motherboard can
support?
Answer: The X6DVA-4G2/X6DVA-EG2 has six 240-pin DIMM slots that support
registered ECC DDRII 400 SDRAM modules. It is strongly recommended that you
do not mix memory modules of different speeds and sizes.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are experi-
encing no problems with your system. Updated BIOS fi les are located on our web
site at http://www.supermicro.com. Please check our BIOS warning message and
the information on how to update your BIOS on our web site. Also, check the cur-
rent BIOS revision and make sure it is newer than your BIOS before downloading.
(Note: There is no BIOS Recovery function available for the motherboard. Should
a problem occur after you fl ash the BIOS, you will need to change all six BIOS
chips.)
Question: What's on the CD that came with my motherboard?
Answer: The supplied compact disc has quite a few drivers and programs that
will greatly enhance your system. We recommend that you review the CD and
install the applications you need. Applications on the CD include chipset drivers
for Windows and security and audio drivers.
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Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is required
before any warranty service will be rendered. You can obtain service by calling
your vendor for a Returned Merchandise Authorization (RMA) number. When
returning to the manufacturer, the RMA number should be prominently displayed
on the outside of the shipping carton, and mailed prepaid or hand-carried. Ship-
ping and handling charges will be applied for all orders that must be mailed when
service is complete.
Chapter 3: Troubleshooting
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