Line Indicators; Line Icons; Conference Calling; Transferring A Call Directly To Voicemail - Polycom VVX 250 Quick Reference Manual

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Line indicators

The line indicators will change color depending on
the event:
•
Fast flashing green: Incoming (ringing) call
•
Solid green: Active call is in progress
•
Flashing red: Call is on hold
•
Solid red: Shared line busy (if applicable)

Line icons

The following list describes the icons visible on the
graphic display:
•
Registered line: white telephone handset
and with a green checkmark.
•
Ringing/incoming call: caller ID displayed on
screen.
•
Call on hold: hold symbol displayed and a
small yellow number indicating which line
has a call on hold.
•
Outgoing call: white telephone handset with
small green arrow.
•
Active call: active call highlighted in blue.
•
Voice mail messages: voicemail icon beside
applicable line key.
•
Do Not Disturb: white telephone handset
with white line inside a red circle.

Conference calling

You can conference up to 15 participants on one
call.
To add another person to an existing call:
•
Select the More soft key.
•
Select the Conference (Confrnc) soft key.
•
Enter the number of the second person.
•
Select the Send soft key.
•
Select the Conference (Confrnc) soft key to
complete.
To merge an active call with one on hold:
•
Use the Navigation Control button to switch
to the held call and select the Join soft key.
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Quick reference guide – Polycom VVX 250
Transferring a call
Transferring a call releases the call from your phone.
Call transfer consultative:
Allows you to speak privately to the receiving party
before completing the transfer.
•
During an active call, select the Transfer
button.
•
Enter the phone number of the receiving
party.
•
Select the Send soft key.
•
Wait for the receiving party to answer and
discuss the issue.
•
Select the Transfer button again to complete
the transfer.
Call transfer blind:
Also known as cold transfer, transfers a call without
announcing the call to the receiving party.
•
During an active call, select the Transfer
button.
•
Select the Blind soft key.
•
Enter the phone number of the receiving
party.
•
Select the Send soft key.
Note: If the recipient does not answer, the call will
transfer to their voicemail if voicemail has been setup.
Cancel call transfer:
•
Select the Cancel soft key before the transfer
completes.
Note: You do not need to place the call on hold before
transferring. During the transferring process, the
caller will automatically be put on hold and hear
music.

Transferring a call directly to voicemail

•
During an active call, select the Transfer
button.
•
Enter *55.
•
To transfer directly to your own mailbox,
select # or just hang up.
•
To transfer to another mailbox, enter the
extension and select #.
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